Planet Fitness

Address: 417 Montgomery St, San Francisco, CA 94104, United States
Phone: +1 415-433-3033
Services: Accessibility: Wheelchair-accessible entrance,

Category: Gym, Fitness center, Spa, Tanning salon
Rating: 3.7
Site: https://planetfitness.com/gyms/san-francisco-ca
Worktime:

Day	Time
Monday	7 AM–9 PM
Tuesday	7 AM–9 PM
Wednesday	7 AM–9 PM
Thursday	7 AM–9 PM
Friday	7 AM–9 PM
Saturday	9 AM–5 PM
Sunday	9 AM–3 PM

Photos

Name: B****** F******
Date: 2024-07-05 18:11:27
Rating: 4
Comment: Stopped by while traveling away from home. Definitely the smallest PF Ive seen, but they do have at least one of every machine and plenty of cardio machines. Feels almost like a hotel gym. Staff were friendly! I called ahead and was advised there was no parking - they suggested I take public transit. Thankfully my hotel was walking distance, but this may be an issue for others! Some reviews mentioned no ventilation, so I was prepared for a slightly swampier experience. Its in a repurposed space (low ceilings, tight layout) and is definitely very humid, but I did feel the vent above me kick on and deliver some cool dry air, so they do seem to be using the ventilation system finally! The gym and bathrooms were very clean. Perfectly fine, smaller PF for anyone visiting!

Name: Y** S
Date: 2024-06-22 21:43:27
Rating: 5
Comment: Great place for a workout, whether youre a beginner or at an intermediate level. The friendly staff keeps the machines clean, and its located in an upscale area next to the Galleria. Parking can be a bit tricky on busy days. While the bathrooms are kept mostly clean, I avoid it in general. Mug water fill up dispenser too! Overall, 9/10.

Name: �******** �********
Date: 2024-06-11 18:54:10
Rating: 5
Comment: Clean amazing gym with a nice and helpful staff working. I loved it

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Name: J*** B******
Date: 2024-06-07 23:24:30
Rating: 3
Comment: It would have been great, had I been able to pay cash for my membership, and avoid the automatic withdrawals from my bank account each month to cover fees.

Name: C******** N**
Date: 2024-05-28 21:37:21
Rating: 1
Comment: ~ Im a fan of red light therapy and I KNOW HOW RED LIGHTS LOOK LIKE!!”28/5/24 I went to PF to get red light and when I stepped in, it was just a pink color. I went to back to the front desk TWICE for assistance because I was there only for red light therapy today, but two old ladies just kept insisting its red, its red, its red without checking to see. PF, you need to train your employees again!

Name: S*** G****
Date: 2024-05-22 17:29:33
Rating: 5
Comment: Its a great place to work out, clean and in excellent condition.

Name: A***** B
Date: 2024-04-13 00:32:03
Rating: 5
Comment: Today is Friday Ive made it to the gym, I did my thirty minutes a day, lifted weights for my back legs. Everytime I walk in I am greeted. Many different machines to choose this gym has two floors bottom and second. A special area is designed for thirty minutes only. I have basic membership, however they have more perks for other members.they have a massage chair and spray on tanning booth for membership thats premium.

Name: N*****
Date: 2024-04-10 14:13:50
Rating: 5
Comment: Top notch customer service! Arnold is the best. Love this location bc the staff is great.

Name: H**** B********
Date: 2024-04-02 16:13:43
Rating: 5
Comment: This location is always providing:CleanlinessExcellent equipmentProfessional and friendly staff

Name: S****
Date: 2024-03-30 12:04:37
Rating: 5
Comment: Great Gym! It’s a clean and cool spot with super friendly staff. The atmosphere is extremely welcoming.They could improve by being clearer about class schedules and how to access in-club fitness training.

Name: J**** O*****
Date: 2024-03-16 17:18:18
Rating: 2
Comment: Huge ventilation problem. You can most definitely smell what your gym buddies are cooking up. They need to have the AC cranked 24/7 to remedy their odor issue. Front desk people are very casual. Very. You don’t have to sell it to me I’m already here but damn exhibit a modicum of decorum. With that being said all the machines are here whatever.

Name: n s
Date: 2024-03-10 19:09:47
Rating: 1
Comment: How do they still not use their overhead ventilation system. It’s 90 degrees in here and not hot outside. Going to faint in this literal bank turned gym that just buys some Amazon fans and goes that’ll be fine to cool off an entire gym of people trying to work out. Been asking for this for like a year to just use your ac or ventilation system or actually keep this place not a sauna

Name: T**** K
Date: 2024-03-05 00:04:02
Rating: 1
Comment: Every time I am at this gym there is a gentleman walking around carrying signs with religious propaganda on them. He will even carry them into the workout area. I’m sorry but I am at the gym to workout not have religious views thrown in my face. I also see him wearing tshirts with slogans like “Jesus saves”. This should not be allowed. If that’s his views it’s fine but I don’t want to see it thrown in my face when I follow another religion. Also no AC so no ventilation, the gym smells.

Name: Z**** W***
Date: 2024-03-04 22:43:55
Rating: 4
Comment: Compact, 2-story gym in FiDi. Staff are chill and price is good, though lifting area can get crowded and Sunday hours are limited.I would like to see the gym reallocate some floor space from cardio to lifting/stretching (theres a random elliptical room thats a good candidate) and have 9-5PM Sunday hours.

Name: M****** G***
Date: 2024-02-26 12:56:16
Rating: 4
Comment: Clean, excellent, professional staff that actually treats you as a customer (unlike 24 Hour Fitness). There is a good variety of machines. But the hours could be better. They open at 7 a.m. Many of us like to workout before work and this precludes that. Theyre open pretty late...to 9 p.m. I think 6 a.m. to 8 p.m. would be better. Then on Sundays, theyre only open to 3 p.m. and open at 9. I think 11 a.m. to 5 p.m. would be better. There is one in Oakland thats open 24 hours but thats a 35 minute Bart Ride away. I dont mind this because I am training for a summer marathon, but theres no AC and poor ventilation...it gets pretty warm inside.

Name: B** Y********
Date: 2024-02-18 18:39:10
Rating: 1
Comment: They closed to early 3pm on Sunday and 5pm on Saturday, not used full. Maybe I’m gonna cancel my membership and get another company gym.The guy claimed as manager at front desk so rude and not helpful. He didn’t listen to me or proof my request. This location also always run out spray sanitizers or towels, they didn’t do they job properly. 👎👎👎👎👎

Name: M*** V****
Date: 2024-01-30 18:45:37
Rating: 5
Comment: Great equipment, never too crowded

Name: E**** N******
Date: 2024-01-28 23:26:02
Rating: 2
Comment: Do they really need treadmills on both floors? Some of those couldbe taken out so that theres actually room to stretch and do ab workouts

Name: P***** S********
Date: 2024-01-28 20:22:06
Rating: 1
Comment: WORKING hours are REALLY BAD. I want to cancel my membership and Many friends of mine DO NOT WANT to go to this gym coz they open REALLY LATE and close SUPER early . I’m frustrated.

Name: S**** C*******
Date: 2024-01-17 21:44:34
Rating: 5
Comment: See video. After failed meniscus surgery three years ago, only Planet Fitness, SFs equipment and superb staff have been able to help! As a thank you, I got all staff the T shirts in the video which match my own! Way ta go, PF!

Name: A**** J*****
Date: 2024-01-03 03:27:59
Rating: 2
Comment: Its clean, which is nice, but thats only because the city is so nasty. This place is way too small. Only 1 of the weight sets, so its hard to get what you need. The men here stare and its comfortable to workout because of that. Bathrooms/locker rooms were nice but no soap! I would not recommend this gym :(

Name: S K
Date: 2023-12-31 00:23:32
Rating: 2
Comment: As others mentioned, there is no AC, so it might not be as comfortable as other gyms. I could not register online, because they dont like when you are using alias emails. Overall, I might change my mind and try to do it again in person. I strongly encourage the owner to review gyms security policies and begin to respect peoples choice to have privacy.

Name: D** P******
Date: 2023-11-29 22:27:15
Rating: 5
Comment: We have a black card membership at Planet Fitness and have used these gyms throughout much of the country. They are consistently good and a good value for us. Sure some are better maintained than others, but we are always happy with the overall experience.

Name: C**** M*******
Date: 2023-11-19 00:32:27
Rating: 1
Comment: This location’s hours are a joke..often times they close early on the weekends without any prior warnings

Name: P***** J******
Date: 2023-11-16 22:01:40
Rating: 3
Comment: It’d be great if you could stop closing early with no notice.

Name: N**** T*****
Date: 2023-10-28 13:45:31
Rating: 5
Comment: The staff keeps this gym NICE & VERY CLEAN! Ive been to a lot of planet fitness in the Bay Area, this location is THE BEST! it smells soooo good! Highly recommend this specific location

Name: L**** A*** (****** L******
Date: 2023-10-17 18:35:18
Rating: 1
Comment: UPDATE TWO Down to 2 stars! I have to cancel my membership. The bankers hours just dont cut it. REALY LOOK AT THOSE HOURS BEFORE YOU SIGN UP. THEY NEVER WENT BACK TO NOMRAL HOURS AFTER COVID. Saturday and Sunday they close at 3pm! NINE on weekdays! Its crowded because they have no hours so a normal workout takes way too long. What is also problematic is that the people using the equipment do not know how to share. They do not let anyone alternate sets. Instead they sit on the equipment looking at the dang phone instead of getting up and letting someone else do a set while they rest between sets! It seems San Francisco does not get gym etiquette and Planet Fitness does not help teach people to share. Sitting on the equipment looking at your phone is a rookie selfish move. And it is the norm at Planet Fitness. That coupled with the bankers hours makes it impossible to get a good workout in. The waiting to use equipment makes the work out a good 45 minutes to an hour (!!) longer than needed. In less than a year my review went from 5 to 1 star. Very disappointing. CHECK THE HOURS BEFORE SIGNING UP! Theyre impossible!Updated from 5 to 4 stars because I am finding it very difficult to fit working out into my schedule because the hours are so limited. 7 am to 9 pm is just not sufficient, and some days the hours are even less. This really need to change.I really like the equipment and my perks. Not too crowded lately either. Hours are limited on weekends, but its clean and friendly.

Name: s***** a******
Date: 2023-10-11 22:26:29
Rating: 1
Comment: No foam rollers, tried to use massage chair instead as I have back issues so need this before workout. The staff were not helpful in this regard. Friendly otherwise but made no effort to help

Name: r*** l***
Date: 2023-10-05 00:49:05
Rating: 1
Comment: Its unbelievable that a gym that occupies a space as big as the one on 417 Montgomery Rd in SF doesnt have an AC? they have these fans placed strategically at different angles that doesnt cover nor help the sweltering heat in the gym. This is 2023 for goodness sake, with climate change, depletion of ozone layers and extreme heat, theres no central AC? This makes working out here uncomfortable. I dont know if this is deliberate or by design because Ive been to other PF outlets in and out of state that has AC.

Name: M J******
Date: 2023-10-04 16:39:58
Rating: 2
Comment: This place was honestly so much better when it was located on Samson Street. At the new location on Montgomery the machines are old and ran down they have no music playing theyre not enough sanitations. Customer service is hardly there, theres 1 black girl at the front desk and shes overwhelmed and overall this was not the ideal trip to the gym. It seems the franchise owner is more interested in keeping the business in the financial district, instead of investing in the business. Please find a cheaper location to pay rent so that you can hire some staff and buy new machines because honestly this location REALLY makes planet fitness LOOK BADD. I go to the location on Market Street in Oakland, I go to the Daly City location, and Ive also gone to the location in San Bruno at the mall; so I do know what Im talking about.Sorry but I had to tell the truth!

Name: F**************
Date: 2023-10-04 08:14:42
Rating: 2
Comment: The only Planet Fitness in the San Francisco Bay area, located downtown with only paid parking on the street, small gym, small dressing room, no barbell, just dumbbells, too much people not able to do a decent workout cause everything is taken.But please!!! clean your watering device, its nasty disgusting.

Name: D***** O*****
Date: 2023-09-30 18:07:37
Rating: 5
Comment: Cool staff, lots of equipment to workout with, great value in a great area

Name: M** N***
Date: 2023-09-23 07:36:22
Rating: 4
Comment: Nice clean facility, friendly staff. But the time schedule that was posted was not always correct. I believe it might have been due to them being short of staff.

Name: h* a***
Date: 2023-09-14 15:29:34
Rating: 1
Comment: I couldnt cancel my membershipI have the bad experience

Name: A**** M******
Date: 2023-09-08 18:26:15
Rating: 3
Comment: It is a small to mid-size gym, it is relatively clean and it has all the equipment that I need. The staff is friendly and the manager makes a frequent inspection to make sure everything is right. The only complaint is the lack of hot water at the sink. I don’t have time to go back to my place to shower and shave. Hot or warm water is the minimum requirement for any gym.

Name: K*** P***** (****
Date: 2023-09-07 16:48:35
Rating: 3
Comment: The most underwhelming PF I’ve ever visited. The free weight section is so cramped and busy (even during the day). It’s uncomfortable to work out when you’re stepping over people. They seem to have plenty of cardio equipment but they’re missing some of the PF signature machines. If you’re in SF and you need somewhere to work out, this club isn’t a terrible option, but I wouldn’t choose to work out here.

Name: J**** L*******
Date: 2023-08-19 22:57:07
Rating: 1
Comment: I don’t know if they have a robot or merely someone that lacks reading comprehension skills replying to their reviews but it’s terrible.If someone says in their review that they have a problem with the no guest policy, which is not standard PF practice, why couldn’t the responder just point that out to the manager?Because it’s a bot…

Name: D**** C******
Date: 2023-08-17 23:57:53
Rating: 1
Comment: Those people are very nice .The Mac is are good .Their price are very cheap and the employés always smile at you with an hands some attitude ;very humble also and of course when you leave their store most of the time the trainer always turn his back on me :such a nice attitude !Denis Victor Sanchez

Name: E** O*
Date: 2023-08-17 23:43:00
Rating: 1
Comment: Air ventilation systems doesnt work.Charges you unexpectedly. Cancelation is hard

Name: A**** B****
Date: 2023-08-09 07:18:49
Rating: 2
Comment: Not enough equipment and weird set up, also really short business hours

Name: L***** D* M****
Date: 2023-08-03 16:45:31
Rating: 3
Comment: You can’t beat the price but it’s the only reason to come here. The weight section is too limited and cramped. June was aweful because the place was overrun with high school kids who can come for free. It can get really hot in that small space. They did listen to my request for more fans which is a plus. I will stay because the price just beats anywhere else and I’m able to do a decent workout most days. But you have to choose your hours carefully. Sometimes you want to run away screaming because everything is occupied. The etiquette of other people regarding hogging multiple machines/dumbbells/benches is pretty bad here as well.

Name: L***** E******
Date: 2023-08-01 14:11:45
Rating: 2
Comment: Very affordable but extremely hot and sweaty. It’s cheap because it’s small and damp inside. Spend a little money and go else where.

Name: J B**
Date: 2023-07-22 14:05:55
Rating: 2
Comment: Gym opens up way too late. It would be nice if it opened a lot earlier for us earlier risers, like 5am, 6am or 7am at the latest. It’s nice to start the day w a workout. And too bad there’s only one location in SF. We need a neighborhood one like near Van Ness.

Name: J*** I*****
Date: 2023-07-11 14:34:18
Rating: 3
Comment: Small gym just wished they were open earlier than 7am

Name: Y** a**** F** i*
Date: 2023-06-24 10:14:10
Rating: 2
Comment: Good gym the only down side is theyre not open 24hrs also the shower curtains are very small so when you shower it only covers a little bit more than half. Its a bit uncomfortable. Also they allow Women dress as tomboy into the men lockers which is a big no no.

Name: L* W
Date: 2023-06-19 23:05:53
Rating: 5
Comment: Clean and nice. They have 2 floors. They have different machines. Seems like they dont have trainer in the gym. Nobody showed me around. The lady in the front desk was nice.

Name: L**** C***
Date: 2023-06-14 01:09:06
Rating: 1
Comment: First and last time at this planet fitness unfortunately….. saw a massive cockroach in the bathroom scurry right in front of me 😫

Name: I*** D****
Date: 2023-06-13 16:28:08
Rating: 3
Comment: Smelled bad but employees are super nice*Edit* It’s not because of the cleanliness of the place, the gym is clean, it’s because of the other ppl there - yesterday someone walked by and smelled like wet rug

Name: B**** W S******* (*********** V*******
Date: 2023-06-11 18:20:19
Rating: 5
Comment: Its amazing that a gym with all these amenities with so many locations in the USA can be priced this generously. In a world where we are constantly getting ripped off PF is the one place that we can go and feel like we are the ones getting away with the better end of the deal. Just remember you! Be Long! On Planet Fitness Stock. It should go up lol!

Name: S***** B******
Date: 2023-06-10 19:19:58
Rating: 1
Comment: Kinda shady... during lockdowns they charged me an annual fee, even though the gym was closed for construction for almost a year before lockdowns, and then later when the city enforced it...They charged me a $49 AGAIN when I tried to come back z year later. So I paid two 49$ annual fees over the course of two years. And only was able to use the gym for one month out of that two years.They refused to refund the fee, or apply it to another year. Basically they stole $100 from me without providing the year of services I paid for.In times when money is tight, leave it to the big corporations to squeeze the little people for some extra cash. Nonsensical ... and probably illegal. But whatever. Id rather pay $300 a month and go somewhere else. At least then I know Im getting ripped off.

Name: R****** M********
Date: 2023-06-09 14:48:37
Rating: 1
Comment: Bare bones, and recently less than that - theyve stopped replacing even soap and shower curtains, since theyre so frequently stolen. The staff told me they themselves would leave and join a different gym. Suggest following their advice.Update: Facepalm at the response. As per my review, Ive already spoken to staff, and the issue is not cleanliness related. Its about not having even the basics (shower curtains, soap) needed to run a gym. The staff at the front desk told me they cant keep up with the rate at which theyre stolen.

Name: A* H******
Date: 2023-06-07 16:42:26
Rating: 2
Comment: I believe the place could benefit from improving their hiring practices as some of the staff members are not very welcoming. It seems to be inconsistent, as sometimes I have encountered front counter staff who simply stare when I greet them and check in. This lack of responsiveness is disappointing. In particular, there is one individual who comes across as more of a bouncer than a helpful staff member, and their behavior has been rude . On a positive note, the place is generally kept clean, although the limited space can be challenging. However, if you know how to navigate efficiently, you can minimize waiting time for machines. Personally, I prefer to keep moving and make the most of my workout

Name: N*** L****
Date: 2023-06-04 23:03:23
Rating: 1
Comment: This is the worst Planet Fitness location in the U.S. as of yet. I go to locations in almost every major city, and this is the smallest location per capita. They rarely have machines available, at any time of day. The staffs customer service good, except for Kahlil G who has horrible customer service.

Name: E
Date: 2023-06-02 23:02:10
Rating: 1
Comment: Place is crooks. They will not stop taking my money. They will not let you cancel membership. Shady.

Name: m**** s****
Date: 2023-06-01 16:05:19
Rating: 5
Comment: This gym is clean and orderly which is a big deal for me! It has enough equipment to keep busy and it’s equipment is superior to other Planet Fitnesses. It’s my 2nd favorite behind the one in Walnut Creek! It’s well located in the financial district and for those of us who travel by BART and on foot it’s very convenient.The employees are helpful and responsive. Some folks have a problem with the black card access but these are the perks of membership! So if you want a good experience be sure to upgrade your membership today and partake in in that gym-tactic goodness.

Name: N***** M**********
Date: 2023-06-01 03:10:16
Rating: 3
Comment: Decent basic gym for the price. Wish they added more hours during the weekends. Very crowded during peak hours

Name: D** C******
Date: 2023-05-18 23:39:21
Rating: 4
Comment: I love this gym, but if they let teens work out for free this summer like last year, Im canceling my membership. It was way too busy. Im not paying for that while someone who doesnt take up machines and weights.

Name: F**** F**
Date: 2023-05-15 16:55:03
Rating: 5
Comment: Super clean. Very friendly staff. Hydromassage fantastic after a long flight.

Name: R**** C***
Date: 2023-05-12 06:51:47
Rating: 5
Comment: Massage Chairs, Tanning Beds, Showers, Work Out Equipment, Friendly Staff, Clean Facility, Affordable Membership! Try It Out!!!

Name: M****** G****
Date: 2023-05-06 17:49:09
Rating: 2
Comment: While I enjoyed the gym itself I must change my review from a 5star to a 2 star. Two late months was all it took me to go from a credit score of 720 down to 666. I cannot in good conscience recommend planet fitness and will be switching to the annual membership at 24 hour fitness which is not much more expensive than the 25$ I was spending here. The employees at the gym here have been nothing but good to me but unfortunately the higher ups are set in their ways. Its some shady stuff that is overlooked in the beginning and only required time to expose the frightening tactics that can ruin a person financially. I highly recommend dropping your membership at planet fitness and finding an alternative. Financial security is more important than saving 20$ a month.

Name: M******* Q*****
Date: 2023-05-02 01:46:09
Rating: 1
Comment: Just had my wallet stolen from my locker . I had a pad lock on it and the person busted it. I was asked to fill out a form to retrieve the video for SFPD by staff. The staff told me it happened earlier in the day. So no one is monitoring who is in the locker room . I had a gut feeling when I saw a girl just hanging out in the womens locker room with no reason to be there. I was told by others that alot of theft has happened at this location. I dont recommend bring your wallet or personal belongings in this gym .

Name: A***** P******
Date: 2023-04-21 07:15:28
Rating: 3
Comment: 100 treadmills for every 1 barbell. . . you get what you pay for.

Name: a***** s*****
Date: 2023-03-07 03:15:00
Rating: 1
Comment: They just scam you and then don’t help you with your concerns just like any other gym worst experience. Horrible staff

Name: T J
Date: 2023-02-24 00:49:56
Rating: 2
Comment: Zero parking. $3.50 hr if you do. Only allows black card members, so if youre standard $10 members they turn you away. Also you can never bring a guest. This is not the principle of why PF was made. They promote $10 membership and bring a guest frequently.

Name: F****** P
Date: 2023-02-09 18:00:32
Rating: 4
Comment: Pros: The gym is very clean, staff are very nice, it’s fairly priced, and the massage chairs are a great addition. If you have blackcard you can also bring a guest with you for free. It also has two floors to space things out and has a cool design. Overall If you primarily do cardio workouts, it’ll never feel busy for you.Cons: appears to have no ventilation (no open windows) and does not have AC (just uses fans to regulate temperature). The gym has a large number of cardio machines, and much less free weights / benches / etc. Therefore During peak hours (5-7 pm) it can be extremely difficult to get a full weight lifting workout in. Also The hours are a bit limited, especially on weekends. During the summer they allowed teenagers to workout for free for a month which overloaded the gym and made it nearly impossible for members to workout.Overall this is a clean inexpensive gym, in a good location that seems to be more geared towards cardio / novice lifters, than more advanced weight lifters.

Name: A** L*****
Date: 2023-01-28 16:53:33
Rating: 5
Comment: Friendly staff, clean, never overly crowded, packed with amenities for black card members, and a cool layout with machines in an old bank vault even! Some people may think this is a smaller club if they’re used to the larger locations. There also aren’t as many machines but it truly does have most of what you need. I love this location! ❤️

Name: L**** A*** A**
Date: 2023-01-25 21:41:07
Rating: 5
Comment: Clean, friendly and not too crowded. I live working out here. Plus I really live my perks.

Name: M****** M*****
Date: 2023-01-03 18:21:26
Rating: 2
Comment: I signed up online for a free 3 day triangle bit when I arrived to the gym, the manager or front desk did not honor the 3 day trial and I had to pay for a 24 hour pass.The gym was dirty and poorly maintained. It could just be the branch I visited but I wouldnt go back.

Name: k** f*****
Date: 2022-12-30 13:13:59
Rating: 1
Comment: I visited this location while on a trip to SF. This is the smallest PF I have ever visited and they didnt even have A/C. There were fans everywhere and it was still too hot. In the bathroom, they didnt have any shower mats, and I slipped, fell, and hurt myself while getting out of the shower. My arm is now on a sling. Also, parking was a nightmare. The only lots nearby on the same block charge $3-$3.50 every 15 minutes plus valet fees. I will never visit this location again.

Name: R***** C*******
Date: 2022-12-23 06:04:04
Rating: 1
Comment: I downloaded a free one day membership from this clubs website in the financial district to check out the clubs workout equipment. When I arrived I was told rather coldly that this club does not honor the one day passes !!! Either remove that offer from your web page or follow through on your promise and stop wasting peoples time.

Name: A********* M*****
Date: 2022-12-05 02:22:35
Rating: 1
Comment: I didnt like how they didnt offer parking services 😕 I got 105$ ticket just to ask them about parking 😐 and still got a parking ticket just to get answer for parking.... Then I didnt noticed since the ticket so I paid for parking on top of that I was parking money if I noticed the ticket I paid more for tickets and parking then the gym actual membership 🤔 which isnt very inconvenient

Name: M**
Date: 2022-12-03 04:23:28
Rating: 1
Comment: Cancellation process is the worst you can even imagine.subscription is one click in the app but to cancel your membership they will make you go through a lot.

Name: D**** B***
Date: 2022-11-28 22:25:45
Rating: 4
Comment: Great equipment (machines) and courteous staff. I was impressed with the cleanliness of the locker room including the shower area.

Name: S****** D**
Date: 2022-11-26 19:16:43
Rating: 4
Comment: Planet fitness in San Francisco is very clean. The staff cleans every day. They have well maintained equipment. The staff is always accommodating and polite. Its a good gym for beginners, but if you are a regular gym person, you may find it frustrating as I do. People sit on machines looking at their phones, its a regular occurrence.

Name: A*** W*****
Date: 2022-11-22 01:50:21
Rating: 3
Comment: Though l enjoy the tanning and exercise machines here, sadly, this is the only location around the bay area that isnt open 24h. The hours are considerably limited.On Sundays, they only open till 3pm. Oh wellStaff is polite, but not exactly welcoming. It felt like my asking for assistance with the basics was a drag and annoyance.Otherwise, place is clean and enjoyable, machines and equipment are new.

Name: A*** W********
Date: 2022-11-15 14:09:09
Rating: 5
Comment: Great gym if you’re willing to forgo true free weight racks/bench presses. Good set of weight/cargo/pulley machines and dumbbells and benches. Clean, only positive experiences with employees and other members, everyone’s pretty responsible about wiping down equipment because it’s a budget gym, locker rooms are fine but shower shoes a necessity imo.Whole experience is light on frills, but still wild that the price is as low as it is

Name: S**** C*******
Date: 2022-11-07 23:38:36
Rating: 5
Comment: So glad to be back after COVID and in a new location since moving to SF. Lori at the front desk is awesome! I have always loved Planet Fitness! During COVID, I kept my membership active to make sure you stayed in business. After COVID restrictions were lifted, I unfortunately had knee surgery on both knees and could not return. I have now been given the go-ahead to come back softly. I am so glad that we moved to San Francisco and could now experience the San Francisco crew. In all the years of my previous location, I never made any friends. In San Francisco, I now have made three friends in only two visits! The crew and my friends have been so helpful in my navigation of new equipment which I had never used before when my legs were healthy. Thank you to all for being so welcoming and so helpful!

Name: d**** l******
Date: 2022-10-29 23:55:56
Rating: 5
Comment: Its open and the website needs update pls i just called

Name: T** M* d*****
Date: 2022-10-28 17:42:54
Rating: 5
Comment: Clean easy place to workout.Even senior citizens like me are made welcome. Top membership is more than reasonable.

Name: S**** D
Date: 2022-10-22 02:14:09
Rating: 5
Comment: I was amazed to find such a broad selection of equipment in such a small gym! I expected that I would have to modify my workout, but I found everything I needed, and the only equipment I waited for was the spray bottle once. 😅They have done an amazing job of space efficiency.The staff was super friendly, and of course the gym goers were respectful and considerate.Great way to get in a workout in The City.Youre out of excuses! 😉

Name: M****** B*******
Date: 2022-09-24 21:21:38
Rating: 1
Comment: No AC and no calf machine the gym is 2floor but really small I was stretching by some door and an angry older men probably the owner started yelling me and saying bad words I told him to calm down bc the gym is small and I was using the space to stretching.I left and back to my hotel bc the gym was better than this pf.

Name: R**** H***** B*******
Date: 2022-09-22 17:07:07
Rating: 1
Comment: The worst PF in America, don’t have air, you feel with out bread inside, the restroom they are always dirty and the guy who clean it is a rude, also this guy in the reception called Matthew is a racist with the Latin people. Please change the manager!!

Name: D******* A
Date: 2022-07-30 00:40:35
Rating: 1
Comment: Planet Fitness is a no frills gym for a cheap monthly fee so I don’t expect too much but some things that make me never want to come back here.. LIMITED hours.. they close so early on weekdays and even earlier on weekends. 3pm?! COME ON. It’s very dusty and not well ventilated. Looks like nobody cleans. They don’t have AC just small fans and sometimes they turn them off so it’s stuffy and smells like collective BO. I can’t believe with the pandemic they didn’t get AC. I came here for the first time in 2 weeks and I noticed the same piece of paper on the floor by a machine so I know they don’t clean. The employees don’t do anything except talk. One girl that works there is extremely overweight not the kind of vibe I want when I go to a gym. Im there to work on myself not see people who are unhealthy. I know planet fitness is inclusive but this one is a joke. I’m going back to my previous gym on van ness.

Name: J******* P*****
Date: 2022-07-27 23:39:24
Rating: 4
Comment: Location is convenient and easy to get into. It is very hot and can be cramped. Check the crowd meter before you go!

Name: O****** F*******
Date: 2022-07-26 19:53:21
Rating: 4
Comment: Overall a good gym with great staff. However they should extend their hours. Open earlier since it’s in FD.

Name: J***** R**
Date: 2022-07-03 01:52:40
Rating: 4
Comment: I don’t get the hate on this place. It’s small but ppl don’t really bother you. Get your work out in and be out of here! Simple unless you’re looking for something else then maybe PF isn’t for you

Name: S*** M
Date: 2022-07-01 23:42:16
Rating: 1
Comment: Don’t bother with this gym!!Cons: TINY!!! Poorly managed. Too little equipment. Very small weight area. Doing free teen program for summer so kids are everywhere sitting on their phone and a lot of bags + jackets on floor. Dirty restroom.Pros: good location. But there are many better gyms nearby.

Name: M**** S******
Date: 2022-06-23 23:57:17
Rating: 2
Comment: Letting teenagers work out for free only causes paying members to not have access to equipment. Makes no sense. Look for another gym for this summer.

Name: K********
Date: 2022-06-17 19:36:54
Rating: 1
Comment: There has never been a time when a gym needed the no star rating more than at Planet Fitness. Worst gym experience I’ve ever had. I spent a total of 4 hours trying to get them to cancel my membership even though I had done exactly as told to cancel my membership before I left their gym. I kept being charged for membership fees even though I had canceled already. I spoke to Corinne (an absolutely miserable person) and she could not have been more rude. I was trying to resolve the issue so that I could stop receiving charges because I no longer go there, but instead of trying to help me she kept trying to push me off the phone by saying, “Ok, have a good day sir” insincerely and laughing under her breath as if I was the one being uncooperative. Then, I exchange emails with the club manager Kassie Lombardo (who is equally rude) and she claims I falsely believe I sent an email. So I sent her the email I originally sent, and she finally agrees to issue me the refund for the charges. 4 hours of my time sunk into just trying to cancel my membership all because these two employees refused to be cooperative. But this is exactly the kind of people planet fitness hires, because this entire company is corrupt. Indeed, Corrupt Fitness would be a more appropriate name for you guys.

Name: R*** C******
Date: 2022-06-14 19:15:27
Rating: 5
Comment: Very convenient the price it good and they have massage chairs, bed some others brightening for skin machines too It is amazing amazing it is very clean workers are very friendly and helpful too

Name: E B
Date: 2022-06-14 17:24:11
Rating: 5
Comment: Nice basic gym. Used 2days while visiting Bay Area

Name: R***** G
Date: 2022-06-11 03:59:02
Rating: 1
Comment: If you’re thinking about joining this gym: DONT!! Save your money and go elsewhere. The gym is small and not well ventilated. They have way too many cardio machines and not enough space for stretching or weights. The free weights and non cardio machine section is TINY!! The cardio section is usually empty except right now the whole gym is taken over by teenagers. They are offering a free program for teens so it’s just kids sitting around and talking to each other. It’s already so hard to work out here because it’s so small and not enough equipment but now it’s pointless to go there unless you want to waste your whole day waiting for equipment. Also when I go here in the evening it’s regularly out of paper towels. Rather pay extra and go somewhere else.

Name: L*** M******
Date: 2022-06-04 14:35:33
Rating: 3
Comment: They have a teens workout for free program all through August 2022, so its going to be very busy especially in the mornings, you have to wait as much as 5 minutes for every machine, is loud, sometimes they dont wipe down the equipment and they just sit there looking at their phones... :( so visit in the evening preferably

Name: p****** G*****
Date: 2022-06-03 07:59:57
Rating: 1
Comment: Wish there were more equipment more options and better Operating hours easy to sign up hard to cancel.

Name: R*** K*********
Date: 2022-05-10 01:56:44
Rating: 5
Comment: I’ve been going to this gym since 2010 (starting at the sansome location). The crew is so nice and friendly. The cost is cheap, too! Love this place.

Name: S**** M*
Date: 2022-03-16 22:28:23
Rating: 4
Comment: Ive been a planet fitness member for a month and have visited 3 different gyms around the USA. To be very frank, this might be the least bubbly one. The lighting and industrial ceilings make it seem kind of dungeon-like and dark contrasted with the typical colorful aesthetic most planet planet locations have. Second, the equipment here is also less than the average plant fitness. No hammer machines and only 2 smith machines. The layout of the gym is also quite odd. I think it would have been smarter to put all the cardio machines downstairs and the machines/cables/DBs upstairs but I digress. Lastly, theres no music being played in this gym so if you do make noise, its pretty much heard by everyone which is ironic because it makes me feel like Im being judged for my heavy breathing in a judgement-free zone. Lastly, the hours on the weekends are also odd. They shut down at 3pm on Sundays even though right before closing the gym was packed so the demand for longer hours on the weekend is definitely there.Regardless of all of these complaints, the PRICE ALONE makes this a 5 star worthy gym. Ill get into why Im giving this a 4 star soon. Back to the price.. its the same cost here as it is nationwide. Unlike Crunch, 24 Hour, pretty much every other major gym in the country, Planet Fitness does not adjust price here. That means you pay the same in SF (most expensive city in the USA) as you do in Jackson, Mississippi. $10 a month, $22 for blackcard, and this place even has a $15 option for no commitment which most PFs actually dont have. Thats great for visitors compared to the Live Fit Gym less than a mile away which charges $20 per visit and $135 for monthly with less equipment but with a barbell rack.Now theres one major problem this PF has and should address and its the ventilation. Youll notice that there are fans throughout the gym because theres no air circulation going on. This means that youll be working out in close to 90 degree heat during the winter and I havent even thought about the summer (although summer in SF isnt until October). I can see this being an actual health hazard. I know it might be pricey to install an AC unit throughout the gym but the cost of someone passing out in the gym could be higher. The upstairs floor is much hotter than the downstairs as well. This also causes much of the equipment to be sweaty.If PF fixes this ventilation issue, I will gladly change this review to 5 stars

Name: M*** H****
Date: 2022-03-12 16:56:22
Rating: 5
Comment: Greatest Gym I have ever been to. Very very affordable. Super clean and the staff is always on the floor cleaning, fixing and guiding. My favorite part is definitely the massage chair!! but everything else is perfect.

Name: V****** U*****
Date: 2022-03-11 20:51:04
Rating: 4
Comment: It has what I need to get a good workout and fairly close to public transport. I make regular use of the massage and hydromassage chairs. I prefer faster workouts that get the blood pumping, so I head to the 2nd floor right away for that.

Name: H***** G*****
Date: 2022-03-06 15:33:37
Rating: 5
Comment: Amazing gym! Just wished it opened at 7am everyday so that we can work out early on weekends. They also close early on weekend which sucks for those that work that need a workout late weekends :/ pls hire someone (there’s plenty of ppl that need work) to work these hours ;)Other than that great gym, and cool massage chairs for black card members :)

Name: L***** P****
Date: 2022-03-05 18:05:33
Rating: 3
Comment: Would be the perfect gym if more ab machines were included. There massage chair far surpassed any i had been in before both at others PFs and in general. This is also a very nice and quite gym without blaring music.

Name: r*** m******
Date: 2022-02-07 20:53:53
Rating: 4
Comment: Not bad but a little hard to get to if you drove. Must use the parking garage around the corner

Name: M***** O*******
Date: 2022-01-15 17:26:36
Rating: 5
Comment: Very good club, well maintained machines and clean. I’ve visited San Francisco coming from Toronto, it’s pretty amazing I’m allowed to USA clubs with my Canadian membership. I’ve a pleasant workout

Name: j*** o*******
Date: 2021-12-15 21:31:27
Rating: 5
Comment: Of the PF’s (in blue states) that I regularly visit across the country, this gym exercises the most common sense when enforcing the mask policy, and those practices best align with the science exercise physiologists have been telling us for decades - that human beings need oxygen during stressful exercise. Kudos to this gym for selecting employees who put their degrees and common sense to work better than our politicians do. There is NO RESEARCH to substantiate starving athletes of oxygen, but there is a tremendous amount of research explaining why fresh oxygen is vital.

Name: B****** W*****
Date: 2021-11-23 03:53:47
Rating: 5
Comment: This gym is great. It’s pretty new so all the equipment works, is clean and in good condition. The staff is friendly too.

Name: T******** A*
Date: 2021-11-02 03:45:09
Rating: 1
Comment: You need to go in-person or send a letter to cancel your membership. We are in 2021, come on. Another reason to switch to 24 Hour Fitness I guess.

Name: H**** A*******
Date: 2021-10-22 01:10:22
Rating: 1
Comment: They close early at 7pm and most of us want to work out until 9pm so we go to daily city to work out so that is so far maybe I plan to cancel our memberships

Name: R*** S*****
Date: 2021-10-12 10:23:34
Rating: 5
Comment: Very clean. And all new machine at very cheap price. Compare to other fitness club in San franciso. I would. Recommended

Name: K****** A****
Date: 2021-10-08 05:02:27
Rating: 5
Comment: Just joined this gym. I have used various gyms in the past just for clarification. This gym was super easy to join and very transparent with the terms. Upon arrival I asked for a tour, was greeted warmly and shown around. The gym is incredibly clean and well maintained. I am very happy with this as I have had memberships at other gyms. People have said it’s small and had two levels. Yes, and so??? This gym has all the key equipment you need and then some with the tanning beds and massage chairs. Idk why I didn’t join sooner.

Name: L********** S********
Date: 2021-10-07 01:24:33
Rating: 2
Comment: Nice gym, nice employees, was about to join but they require a routing number instead of a credit or debit card. By requiring a routing number it makes it much more difficult if you attempt to cancel your membership! Pretty sure thats why they do it that way..

Name: A***** B*** D******
Date: 2021-09-25 17:38:57
Rating: 4
Comment: The customer service is pretty good, I can’t complain there. They were even a little accommodating, one time I showed up with groceries to get a quick workout in before they close at 7pm (hate that but that’s how SF is i guess) and the desk person let me store my groceries behind the desk. The two major things I dislike about this location is how small it is….very small, pretty cramped. And how early it closes…7pm and even early on the weekends. But still they have good equipment, nice staff, clean.

Name: S**** M*****
Date: 2021-09-10 02:31:49
Rating: 1
Comment: The most pathetic show of customer service just happened to me. I have been a member since the club opened. Someone named Kathy, identifying herself as the manager on duty, displayed such rudeness as to be utterly appalling. This person should not be in a customer service-related job. Shes just awful. I have been using the tanning bed since it was installed. The maximum limit has been 12 minutes since day one. The person named Kathy was signing me into a tanning bed and she abruptly said that the maximum is 10 minutes. She must be mistaken, I thought. I told her that the maximum for the tanning bed has been 12 minutes the entire time I have been using it. She immediately became very defensive to the point of intimidation. The maximum is 10 minutes! She actually barked dont interrupt me when Im talking. It gets worse. Another employee behind the desk at this time, his name is Matthew, has actually been the one signing me into the tanning bed since he started working there. He was hearing everything that was going on. I asked him to step in to help, and he bravely threw up his hands and gave his best I dont know nothing. Such courage. The person named Matthew could have easily diffused the argument about what the correct maximum time was for using the tanning bed. He had to have known that he had been signing me in at 12 minutes. He did absolutely nothing. I felt insulted. Shortly after, I called two other Planet Fitness clubs. I enquired what the maximum time was for their tanning beds. One said 12 minutes, the other 15 minutes. Hmmm. It seems that the person named Kathy needs to dust off her employee manual and review the section regarding customer service.

Name: R**** G*****
Date: 2021-08-31 09:47:20
Rating: 4
Comment: Great place to work out for the membership. All machines work and if they dont, they got a guy who repairs them unlike the Daly City gym. The ab machine was broke for so long I stopped going upstairs to even check. You can also most certainly tell the difference in how clean San Francisco is compared to Daly City. All the paper towel dispensers are always empty and nothing ever gets wiped down when there anyway. I do have to say that the staff is always trying to help and always courteous and polite in Daly City and for the most part in San Francisco. I just wished San Francisco had the room Daly City has and it wasnt so hot in the back rooms while using the red light and tanning booths

Name: E* G*****
Date: 2021-08-31 01:51:19
Rating: 1
Comment: Closes at 7 pm right after people finish their work and want to work out. What is this crazy schedule? Ugh i’m canceling my membership!

Name: Y********* Z****
Date: 2021-08-29 18:30:48
Rating: 1
Comment: Started charging me out of no where. When I havent touched their gym since before covid started. Covid alone should have canceled any contract ...not cool at all

Name: T******* B*******
Date: 2021-08-26 15:34:31
Rating: 4
Comment: I absolutely love PF .. this location however is very small, does not have all machines as other clubs normally do & the weight space is very tight.. i suggest this location extend its hours to atleast 8 or 9pm so that people can get a good workout ..

Name: s***** l***
Date: 2021-08-25 16:49:28
Rating: 5
Comment: Great gym, super clean and hardly ever crowded . The staff are really helpful and friendly. Your not going to find a gym in San Francisco that has all the amenities for a mere $23 dollars a month .

Name: I****** C*****
Date: 2021-08-13 18:29:19
Rating: 1
Comment: Dont bother coming here unless you actually live within one mile because there is no parking whatsoever anywhere along the streets. There is only commercial parking this 1 is not accessible its not accessible to anybody except for the executives or the people that work immediately in the vicinity of this gym this gym should not even be open because its not even accessible to the public it seems like its only for the rich people that live in this little tiny area right here

Name: J*** L*****
Date: 2021-08-12 03:00:07
Rating: 1
Comment: I want to report strange behavior from the staff at this location. First, today I come in to workout and I notice that a customer came into the locker room whom I never met telling me she trying to stay out my business and shes sorry, and then she looked in the mirror flipped her hair from side to side and up and down with no mask. She told me she was sorry again and walked out. few moments later one of staff members I guess! came in yet for the second time complaining about my mask she never introduce herself to be so I really dont who this person is. I do know she follows me around the fitness center with harrassing remakes and theatening throw me out for no reason. I seen this type behavior before whenever choose workout at fitness. I dont know why I am target to this rude behavior but I come in clean well dressed and do my workout. Ido not brother anyone or talk much there but everyone else does. So, if this continues to happen it looks like would file official complaint. Hopefully, that wont happens. So far, I give it a 1 star but willing to change it when I get treated the way stated on their video as a marketing advertising Planet Fitness.

Name: J*** G********
Date: 2021-08-07 02:17:53
Rating: 1
Comment: Be carful at this gym when you use the locker my gym bag just got stole today with a lock on I know is not the best lock but the point is the you come there work out and have some relaxing time will you work out now I’ll be scare to left something here because somebody been stilling stuff just be careful here thank you

Name: j********* o****
Date: 2021-07-13 20:17:08
Rating: 1
Comment: The only planet fitness gym in san francisco and they close at 7pm. this makes my membership with them worthless since im only able to go after 7pm and im not willing to travel out of the city just to have the convenience of being at one of their locations that stays open past 7pm.

Name: P******* Z*****
Date: 2021-04-29 13:12:20
Rating: 5
Comment: The new Montgomery Street location is clean has ample space to get your workout done without waiting for an equipment.

Name: C**** J**
Date: 2021-04-24 21:49:29
Rating: 5
Comment: First time user there on Montgomery St. Small building but served the purpose. I tried Daly City location, bigger and convenient for my Saturday.

Name: R*****
Date: 2021-04-16 22:56:18
Rating: 3
Comment: Its a pretty decent gym for the price, there are a few new machines they could add but considering Planet Fitness overall mottos and messages, its not suprising there isnt much of the hard-core gym equipment you might find like a squat rack or standing calf raises or free weight bench press rack but for what you pay its definitely a step up, and since they cater to the casual or even inexperienced. All things considered its currently my gym and while I plan to move on to a bigger, more versatile gym, this will do just fine.

Name: G****** C*********
Date: 2021-04-13 22:18:25
Rating: 5
Comment: Its awesome nobody bothers me although I wish some people would bother me and ask me if I know what Im doing because Im brand new to the gym thing but other than that its cool environment

Name: T**** H**********
Date: 2021-04-09 00:32:30
Rating: 4
Comment: This is my home gym so I go here frequently. The staff is very friendly and customer service oriented. The one reason I couldn’t give 5 stars is it’s very small. Plus it’s upstairs and downstairs. You would think being in San Francisco it would be a larger location. Still great though.

Name: A* Z
Date: 2021-04-01 15:57:09
Rating: 1
Comment: DO NOT join this gym. They have been stealing money from my account during the pandemic.I left SF 2 years ago and noticed that they have been still putting charges on my card. I have called the gym multiple times, have send them emails to cancel my membership but they require me to go in to stop payment.I dont even live in SF anymore and I dont want to go to SF walk into a gym to cancel a membership during the pandemic while I am not vaccinated. This could put my life in danger.On top of that the gym was disgusting and I only used it twice while I was working in SF.

Name: L**** R****
Date: 2021-03-14 16:35:56
Rating: 5
Comment: The first day back@PF on treadmill I started crying.Miss my old life.It felt so safe, they continuous cleaning & they monitor everything guests, cleanliness, our state of mind ( they are trying so hard 😃

Name: G******** C*****
Date: 2020-11-13 21:54:45
Rating: 2
Comment: It is ok, but they make you take off your mask to take a pic for new members. Which is not good nor necessary. They no longer give you a tag to check in; you must use the app. But the app does not track any info that is helpful towards your goals. So it is a advertising thing. You must login before you get there, In order to bring up the barcode.

Name: S S
Date: 2020-11-05 22:57:27
Rating: 1
Comment: They make it very difficult to cancel the membership. And I was charged for the annual fee even after I canceled my membership. After I followed the instruction to submit to an inquiry on their website to ask for refund, I got email saying please contact the staff or management at your home club location. As each Planet Fitness is an independently owned and operated franchise, this office has limited access to a member’s information, including billing. But the local staff told me he cant help, I have to submit an inquiry online. So nobody is going to do anything about it.

Name: S***** K***
Date: 2020-11-04 21:11:02
Rating: 1
Comment: I had joined Planet Fitness a little over a year ago and was very happy at first. Then COVID happened. I had not been back since before the pandemic and without any notice, they charged me for the annual fee. I noticed this charge 2 days after it was assessed and 3 weeks after I emailed expressing my want to cancel the membership. I received no communication back and they proceeded to charge the monthly fee as well.When I called to discuss this, the Assistant Manager, Lori, was zero help and did not do, what I would have thought would be a common courtesy, to attempt to process a refund. It clearly states it in the contract, I signed the contract over a year ago....Very disappointed and would not recommend Planet Fitness SF on Montgomery to anyone.

Name: C** H****
Date: 2020-11-02 20:00:37
Rating: 5
Comment: This is a great gym for a very fair price. Equipment is available to suit most fitness needs. Staff are always welcoming and friendly

Name: U******** F******
Date: 2020-10-05 20:01:22
Rating: 5
Comment: No showers or lockers. Can change in locker room but need to carry your gym bag with you.

Name: S****************
Date: 2020-09-16 14:18:29
Rating: 1
Comment: All the equipment is gone. No one answers the phone. Drove here with the opening day being TODAY... and I found it empty....

Name: J**** C*******
Date: 2020-08-13 07:53:16
Rating: 1
Comment: Unable to transfer my membership. They have a charge on my account during the COVID shutdown. I understand the gym being shutdown right now, but they should be responsive to billing problems caused by their own handling of the shutdown. Planet Fitness Corporate and billing department are no help. They direct you to talk to the local gym. I finally got a hold of someone at the local gym and he just shouted at me that he has nothing to do with billing and I should talk to Corporate. Now hes not answering the phone.

Name: N***** K****
Date: 2020-07-14 02:40:08
Rating: 5
Comment: Belonged there awhile back. The equipment was great and up to date and the staff was extremely cool and nice.Especially had a special strong bond with Edgar whom I really cared about, who originally signed me in the club my first day.Don’t belong there presently, but it was a very good gym and I’ll always have a place in my soul and heart for Edgar who I’ll always think about.. I know Edgar is having a great life and my prayers and all my Love are out there to him..

Name: r***** d*****
Date: 2020-04-14 10:50:12
Rating: 5
Comment: Great place. Cool people working there but absolutely no free bars for curling,rows etc. Otherwise its a real good gym!

Name: D T
Date: 2020-03-12 20:33:05
Rating: 1
Comment: I hate this place rude staff and management and place is not clean! I never see anyone clean or sanitize any of the equipment.Thats why I made the switch to another gym. And also they dont care about anyone who comes in to workout. Please reconsider about going into this establishment!

Name: R*
Date: 2020-03-06 04:29:01
Rating: 3
Comment: Alright, where should I start? The Planet Fitness located at 417 Montgomery Street in the financial district of downtown San Francisco is the new location of the previous Planet Fitness at 350 Sansome Street. Whoever the owner of this Planet Fitness is, really needs help. They need an adequate social media and communications team because the inconsistency in their messaging is ridiculous. This Planet Fitness has announced its new location (417 Montgomery Street) for months before the grand opening. They sent members several emails, raising our excitement about the new location, only to discover that every time the new gym was “supposed” to open, it got pushed back. The unfortunate thing about the poor communication is that they “grand opening,” was pushed back four (4) different times before it opened. The new gym actually opened on Monday, March 2 at 4:00 pm, as you can imagine for all things Planet Fitness, it was subpar. It was subpar because, the gym renovations weren’t complete. That’s right, on the day of the grand opening, electrical and maintenance crews were still working in the gym. Several of the machines were covered with dust and debris, along with contractors doing work in every area of the gym. Now, let’s talk about the potential it has. The new location (417 Montgomery Street) is two (2) levels. The men’s locker room is upstairs and the women’s locker room is downstairs. Additionally, there are elliptical machines, the 30 minute workout area, and some machine weights. Downstairs has several different ellipticals like Stair Masters, Treadmills, and Stationary Bikes. There will also be a tanning area, but, it was still under construction. Overall, the new look is better than last gym, the branding is more produced, and the colors are vibrant. The new gym even has a few more free weights and machines to choose from. Overall, the best thing about this planet fitness is the cost.

Name: d********
Date: 2020-03-04 20:18:07
Rating: 1
Comment: Why would you close one location before the other is even close to being ready? And their excuse: “that’s life”. So the membership I pay for cant be used, and the new location is tiny and cluttered. This gym is turning into a cheap joke.

Name: J** T***** H*******
Date: 2020-02-13 20:10:28
Rating: 1
Comment: Watch out for your belongings, locker room not safe. My locker was broken and someone took all my stuff (computer, wallet, documents). Zero control of people entering the gym, super unsafe. You pay cheap, but can loose much more. No willingness of gym staff to investigate and solve who and how incidents have happened. I just received a I am so sorry.

Name: e************
Date: 2020-02-12 16:37:31
Rating: 5
Comment: I like it kind of small. Doesnt get too busy when I come in the morning. But at night it just kind of packed but still no complaints here. Im pretty easy-going.

Name: J*** B*******
Date: 2020-01-06 20:55:00
Rating: 4
Comment: You guys. Its $10-20/month. You can totally pay 28x that for a 1.7x increase in equipment/class options, but for the price, there is no competition besides outdoor calisthenics playgrounds.

Name: E*** P*******
Date: 2019-12-12 22:13:21
Rating: 2
Comment: I’ve been a member here for a number of yearsThey are moving and didn’t think to announce itI heard from a coworker who found out in the restroomI paid in advance and was given a heap of garbage for why my unused portion could not be returnedWhen I purchased the membership I was told I’m getting 18 months for $199Now they are telling me that I am getting a year for that amount and that they gifted me with 6 monthsYes the math is all 18 months except when it comes to a refundI sang their praises and now regret itFeels like some Aesop fable of working out.

Name: C* N*******
Date: 2019-12-11 03:57:12
Rating: 4
Comment: The staff are great, but its just kinda small. Theres not enough room for all the machines and equipment they should have, and rush hours feel especially cramped. That said, the environment really is comfortable for everyone to work out and improve without being judged.

Name: V***** S****
Date: 2019-11-14 06:51:31
Rating: 5
Comment: Great location and their staffs were welcoming. Im a new member here and I can say that it was the best decision. Bathrooms was clean and the place was well-kept.

Name: L**** A*** W*******
Date: 2019-10-23 02:23:52
Rating: 1
Comment: Overcrowded, broken equipment, no yoga classes or anything like that. The Juice bar is actually just a fridge with water bottles. Staff seems very put out by gym members; seems like they hate their jobs. Were embarrassingly rude to my guest. Signed up for the BCM so I could bring guests, but they are not welcome! So much for enlisting a workout buddy. Bare minimum gym, lots of empty promises. In reality its pretty much waiting to use old, rundown elliptical and strength equipment. Pretty much bottom of the barrel. Also, cancelling requires certified letter, or in person cancellation also w/ written letter. Easy to sign up, not so easy to get free.

Name: J**** l
Date: 2019-10-15 15:40:19
Rating: 3
Comment: Very nice girl at check in. Overall this gym seems a bit dirty, busy, and lacking. Only two smith machines and no squat racks. The dumbells only go up to 75 lbs and there are no fixed barbells. My main complaint was that even when people were grunting and dropping weights the lunk alarm was never activated. Additionally i visited on Monday and was hoping itd be pizza Monday but the only treat available was a bowl of Tootsie rolls.

Name: T*** W****
Date: 2019-10-08 16:41:44
Rating: 1
Comment: We are traveling from Minnesota, we decided to stop and check out the gym here since we are already black card members, my girlfriend forgot her card but she was logged in and showed proof and the lady and gentleman working the front desk were rude and didn’t seem to want to help by saying we can’t look up that information when it was in front of their faces on her phone. She also seems to be on drugs of some sort stumbling her words and eyes were completely shut like she couldn’t keep them open. Not a good experience hopefully you guys will get some better employees.

Name: G****** F*****
Date: 2019-10-08 09:24:02
Rating: 2
Comment: Its a very crowded gym. You have to wait a long time to use the equipment. Most of the time people are on their phones while sitting on the equipment. Staff wont do anything about it. Its the lowest priced gym you really get what you pay for.

Name: Z*** P*******
Date: 2019-09-29 16:59:06
Rating: 1
Comment: The price is good. Quite a few homeless people come here to shower and hangout in the locker room. The weekend hours are horrible. The older / shorter employee running around makes all the members feel very uncomfortable and unwelcome. If anyone tries to ask him a question near closing time, his response is I dont care. I want to go home! The other staff seem fine, but after multiple rude encounters with him, I cancelled my membership.

Name: T**** G*******
Date: 2019-09-28 06:14:52
Rating: 5
Comment: Came here for the showers. Was living in the shelter. Safe place for me. Use to do my makeup here too. Only ever used the treadmill for half hour once. They were so nice.none judgemental.

Name: E L****
Date: 2019-08-03 01:49:04
Rating: 5
Comment: Good gym but showers and bathroom need a deep cleaning theres black mold in some of the showers.

Name: B***** B*******
Date: 2019-07-03 06:18:32
Rating: 5
Comment: Help was over the top. Service was in full, complete overview of facility, human like person to guest service, and quick and very aware employees on alternate days on handling all sign up situations holding any signs of significance.

Name: A****** L*****
Date: 2019-06-06 21:55:16
Rating: 3
Comment: For the cheap price it is okay. Try not to get information from the front desk, on the rude side and they give incorrect information. These space cadets totally told me the wrong time for a gym class. Makes me miss Crunch big time.

Name: J*** L*****
Date: 2019-05-18 23:54:39
Rating: 4
Comment: Great location but this has to be the smallest Planet Fitness Ive been to. Limited selection of equipment in what feels like a basement. Prepare to stand in line.

Name: J***** S******
Date: 2019-04-28 15:08:57
Rating: 4
Comment: Planet Fitness is a no frills gym but has everything needed to get a good workout. The cardio machines are seldom out of service and the machine selection is diverse enough that you wont miss any muscle groups. Some times people come in wearing non gym clothes and shoes, which always confuses me a bit... but it is a judgement free zone. This gym is definitely worth the cost per month.

Name: G****** H*****
Date: 2019-04-25 02:34:21
Rating: 5
Comment: Amazing staff. You will find all the equipments that you need for working out. Their rates are super competitive. You can also ask advice to the personal trainers.

Name: H***** M***
Date: 2019-04-13 22:50:51
Rating: 5
Comment: Great place to work out. The location is surrounded by parking garages with in three blocks. The parking does get pricey if you take longer then one hour. Each bicycle has its own tv. Two levels and several areas to work out in. The height of the ceiling is not as high as the planet fitness in Daly City but they maximize the space for San Francisco.

Name: b******* c*******
Date: 2019-04-01 06:04:19
Rating: 3
Comment: They could be nice .sunday march 31it was 2:55 i was taking a shower a guy from de counter told me we are closed.i ask him for one minute to finish but he said. NO ! You should turn of the water and get out.i understand we pay cheap but its not a reason

Name: B**** V*****
Date: 2019-02-19 03:01:05
Rating: 5
Comment: Probably the least expensive monthly rates 4 thats a lot of club workout center the staff is very polite efficient the place is cleaned constantly throughout the day the machines are clean always fixed running there are various classes that can be taken for free membership includes tanning and massage chairs the showers are private the locker rooms are fairly safe and clean also they have free candy on the counter when you first walk in the entry

Name: V** B******
Date: 2019-02-01 09:13:01
Rating: 5
Comment: Nice small sized Planet Fitness thats never too packed whenever Ive gone to workout. Cool staff thats very helpful with beginners!

Name: J***** B****
Date: 2018-11-25 13:47:01
Rating: 1
Comment: Do not recommend! When I joined the staff just sent me on my way didn’t show me around or anything. The gym has more cardio machines then they need, barley any weights and when I was using the weight machines they aren’t even bolted into the ground so I found it moving around on me. NOT SAFE! Two more things the cooler doesn’t have any drinks that I can purchase, looked like the employees were keeping their lunches in it. When I joined I was never handed any paperwork for joining and I still haven’t received a email with any information. Terrible gym and will be deactivating my membership.

Name: J*** P*****
Date: 2018-10-24 20:53:28
Rating: 2
Comment: When I moved, the staff told me I couldnt terminate my membership over the phone (what?), I had to write a statement and mail it to a physical address. After I did that, they claimed they never got it and continued billing me for the last YEAR. Ive talked to them 4 times about refunding and had to put a stop payment on my bank account. The last person I talked to even found my termination request in my file! but said it had to be reviewed by someone higher. Huh? So, they engage in seriously sketchy business practices, bordering on criminality.On the other hand, good location and you can can usually get a cardio machine.

Name: C**** Y*****
Date: 2018-08-02 22:35:15
Rating: 1
Comment: Usually planet fitnesses are about the same. This one, the staff was not friendly. The staff member cleaning up was extremely rude to me and I later clearly heard him muttering about the f****** c***heads in the gym. Its also smaller than most planet fitnesses, lacks sufficient squat/bench racks and while I was there a couple gym members spent 20 minutes in the squat racks doing sets of curls and tricep extensions. The worst gym Ive ever set foot I.

Name: B****** C****
Date: 2018-07-27 19:20:13
Rating: 3
Comment: The staff are not nearly as kind as the planet fitness in so Cerrito also fewer black card privileges. Its also kind of strange to try and relax in a massage chair after a work out when the chairs are in the middle of the gym...

Name: D** D****
Date: 2018-07-05 20:49:48
Rating: 1
Comment: Great facilities and front desk staff, terrible business.To cancel a membership you must mail a letter or appear in-person. And KEEP YOUR CANCELLATION CONFIRMATION.I completed the process with a friendly employee at the SF location and Planet Fitness continued to bill me for 6 months. They refuse to refund any of the charges because their computer system has no record of the transaction.I’ve heard this is common with a lot of the PF clubs... save your agreements and hope for the best.

Name: M*****
Date: 2018-05-01 17:35:26
Rating: 5
Comment: After reading the reviews, I was a bit nervous. However, I found the staff and facility really great. Miya, the GM, was friendly and helpful and kind. The showers appeared clean and in good condition; I did not see any people that made me uncomfortable, nor did I see any dirty refuse in the locker room or shower. Just people working out. Maybe it was the time of day I was there (Monday 12-2 pm), but I would recommend this gym highly.

Name: D*** V*****
Date: 2018-04-11 04:28:23
Rating: 5
Comment: Extremely affordable gym in the heart of San Francisco’s Financial District. While it doesn’t have a swimming pool, the gym memberships offer a solid cost proposition in an increasingly expensive city.

Name: C********** W****
Date: 2018-04-01 21:59:34
Rating: 5
Comment: I like Planet Fitness I can go there early its quiet people are going there to work out not to scam on the opposite sex, or the same sex bring your own towel the showers are clean at least I can speak for the mens room.

Name: A***** I*****
Date: 2018-03-13 04:29:25
Rating: 5
Comment: Great equipment, good vibes and can’t beat that price. Only annoyance is that TV in the lockers room, totally kills the mood after workout.

Name: D******** P****
Date: 2017-12-07 04:04:52
Rating: 4
Comment: Great gym, nice staff! No AC, but they have a lot of fans!-1 star because the personal training class always seems to completely take over the 30 min circuit room .. Making it so that no one outside of the class can use the equipment in there.

Name: T****** N********
Date: 2017-12-02 02:49:02
Rating: 4
Comment: The gym is clean and spacious enough to get a decent workout. Bathrooms have shower stalls, blow dryers, lockers - typical stuff. Although they are quite small. They also have classes going on at the same time.

Name: f**** s***********
Date: 2017-11-28 16:00:14
Rating: 3
Comment: Downtown San Francisco Planet Fitness is one of the smallest cramped spaces Ive been in. I guess if you work downtown its a cheap option and its right there but if youre making those box I would probably go to a more luxury gym. where real estate is cheaper has the same format but many more stations to play with

Name: S**** T*****
Date: 2017-11-25 23:59:52
Rating: 4
Comment: This gym is a pretty decent place to work out. The main downside is the absence of barbells, so no barbell bench press, dead lifts, etc. There are free weights, the machines are all in great shape, and there are a ton of treadmills. The weekend hours kind of suck (open until 5 on Saturdays, 3 on Sundays).

Name: V***** S**********
Date: 2017-11-23 17:39:55
Rating: 5
Comment: Good basic gym with very affordable rates, lots of cardio and a few weight machines as well. Very friendly staff and classes available nearly every day for beginners who want to learn which exercises to practice. Great place to go get a good workout with other fitness-minded people in San Francisco.

Name: H****** D***
Date: 2017-11-21 21:41:10
Rating: 4
Comment: Great location (California & Sansome), which is near the MUNI/BART station. Lockerroom and showers in case you need to spruce up after your workout or if you need to change clothes. There is plenty of space to get ready and sit to put makeup on (vanity area). There are lots of cardio machines and other machines. There is no bench press bar, I believe because it is a planet fitness thing. There are two smith machines as a substitute.Prices are competitive and you dont have to sign a contract. Great place to work out in the city if you are on a budget.

Name: J**** B***
Date: 2017-09-29 21:50:22
Rating: 1
Comment: Had a bad experience. They were all very relaxed talking about how I could try out a membership and cancel later before the annual payment was due and it was all super easy! Yeah right. Until I tried to cancel and they invented an arbitrary rule that said you cant cancel a membership unless its in person. I was out of town for the next week. Why didnt they tell me about this rule when I signed up? Because theyre shady. I wouldnt do business that way, and a smaller gym wouldnt do business that way. Large corporations lose their ethics in arbitrary rules, and Planet Fitness is no exception. Dont do it!

Name: A**** C******
Date: 2017-09-25 07:21:17
Rating: 3
Comment: I went to a planet fitness near my house in michigan that was far nicer. I’m a little disappointed by how small and underwhelming this place in sf is. I don’t go anymore because it’s almost depressing there.

Name: B
Date: 2017-09-17 18:33:04
Rating: 2
Comment: Pretty basic facilities at a really great price. But beware frequent thefts from the locker rooms, no A/C on warm days, and a general aroma of body odor.

Name: C**** S***
Date: 2017-09-08 14:54:37
Rating: 5
Comment: Moved here from Phoenix and there a lot more things to consider when choosing a gym here. Parking is one of them. There are signs posted that Tuesday-Thursday there is no parking aloud until 7am because of street cleaning, and Im an early bird, I hit the gym at 5AM. I found out that the street sweepers are done at about 2am so it hasnt been an issue for me since I started a month ago.They have all the equipment of a big box gym and it is always very clean. Also, its pretty empty early in the morning. I almost never have to wait for a machine. Staff is friendly and the cost is next to nothing! I live in Sausalito, so I pay $7 every time I cross the Golden Gate Bridge to the city. Many of the gym memberships around here are $100-$400 per month, so at $60 enrollment and $10 per month with no limitations, this is the best gym in the city!

Name: P F
Date: 2017-08-05 03:52:50
Rating: 5
Comment: I joined this gym a week ago. So far it has been great. It is located in downtown San Francisco. Only $10 or $20 per month. You dont have all the commodities is other places but the staff is always very friendly. I fully recommend it to anyone that goes to the gym to do a workout and leave.

Name: M****** R***
Date: 2017-07-22 07:23:11
Rating: 4
Comment: Great welcoming staff. The gym area & equipment well organized & put together. The womens fitting room was very convenient. Your able to change within the same stall where the shower is set up. Also the lockers are wooden. Tons of chargers & The changing room has lots of mirrors. Like a BIG Vanity! Great to apply makeup in front of after your workout & shower. The gym is located in a great location too. I gave it 4 stars because its missing the wave bed like the rest of their locations.

Name: T* W***
Date: 2017-07-04 14:11:28
Rating: 1
Comment: Low cost gym that makes it difficult to cancel your membership if you have moved out of town(borderline rude). Only option is via snail mail. Very surprising they are unable to service cancelations over the phone or online.

Name: N*** K
Date: 2017-06-22 01:07:01
Rating: 5
Comment: Very nice gym with lovely price and clean facilities. PF provides almost everythings I need, shower room, lockers and also hairdryer. Staff are very friendly and well introducing this gym for me as the first time visitor. I highly recommend this gym to those who wants a place for exercise without annoying hard selling.

Name: T***** K****
Date: 2017-06-21 04:08:32
Rating: 4
Comment: Great health club at local prices. Full range of assorted equipment and machines. Super customer service and sport drinks on-site. Can be busy at times.

Name: a*** t****
Date: 2017-06-18 00:42:36
Rating: 1
Comment: No squat rack, only a few dumbells, NO BARBELL, so no bench press, no deadlift, no squat. What kind of gym does not allow you the 3 best excercises for your body ? They give you pizza and candies and in the meantime promote they want you to loose weight ????? What kind of gym is this ?

Name: C***** C*****
Date: 2017-06-09 05:32:44
Rating: 4
Comment: Pro:-Friendly staff-Opens early (5:00) during weekdays.-Has treadmills, stark climbers, bycicles, weights machines.Con-There is no parking (even metered) close by. Most of the time you might have to pay the private parking lot which can range $10 -$50 aprox. depending on the time you spend there.-Opens late (9:00) during the weekend.

Name: M******* V******
Date: 2017-05-06 01:05:05
Rating: 3
Comment: Its okay, but can be a tight fit in the locker room since there arent too many lockers and the ones that are there are cramped. But staff is friendly and I can normally get on a treadmill during lunch.

Name: L****** G*****
Date: 2017-04-11 02:50:41
Rating: 2
Comment: You have to pay to park. 6 bucks per half hour. I do long workouts every day and had to pay 23 bucks. Stairmaster is built for people under 54. My 511 frame had to slouch more than the normal stairmaster that is built for 56. Not enough weight equipment compared to ever other planet fitness I have ever been to. Also wifi is spotty so my music kept going out.

Name: C* F**
Date: 2017-03-10 13:38:02
Rating: 5
Comment: Its clean, affordable, and has friendly staff. Convenient location, too. I was excited to learn I could afford to join a gym around here!

Name: R** M
Date: 2017-01-24 01:58:24
Rating: 4
Comment: Great Gym! Tons of new and clean equipment and really friendly staff! The price is right too! Easily the cheapest gym in the city. Im really surprised its not more crowded, but its not!My only complaint is space. They need more. There are a few more machines that they could really use there that they simply cant fit.I hope they get a bigger second location soon!

Name: A***** M****
Date: 2016-12-22 23:56:45
Rating: 3
Comment: Very small gym with an awkward floor plan. Its understandable given that its downtown SF; however, that doesnt make it any easier to maneuver or utilize efficiently. It also doesnt help that this is the only Planet Fitness in the city; there are too many members and not enough space or equipment.

Name: E*******
Date: 2016-07-16 17:42:13
Rating: 5
Comment: Love the gym, in the heart of the financial district. Awesome friendly and diverse team of staff, lots of treadmills for the size of the size and elypticals. Judgement free zone, i always am in-out. On my way right now to crush another 6 minute mile. Highly recommend joining. Pricing is unbeatable, what else do you need know to get in the best shape of your life?

Name: K****
Date: 2016-05-25 00:28:55
Rating: 3
Comment: I hardly ever get to go to this location because the hours are extremely limiting. After getting off work there is no time to go home get ready and have more than 2 hours to work out. There are just too many 24 hour gyms in this area to have to try and deal with that

Name: A*** M*******
Date: 2015-12-15 04:17:11
Rating: 5
Comment: Im visiting here from Canada, and have really enjoyed my month long membership at PF. As a senior and a medical technician, I am inpressed by the friendly and knowledgeable staff, the high overall standard of cleanliness, especially in the male locker/shower room, the utmost respect shown between guests, the hours PF is open, the preventive maintenance on all machines, and the staff willingness to answer any & all questions. Compared to Canadian gyms, the monthly / annual fee structure is flexible and has several affordable options. Several amenities, including free WIFI make this fitness experience memorable. Ill be back every chance I get, and heartily recommend you check it out when you get a chance.

Name: T***** N*****
Date: 2015-05-13 04:29:54
Rating: 5
Comment: Great value for your dollarsClean, equipment works, too many TVs thoughStaff is nice, other users leave you in peace, nice atmosphere15 bucks a months...Hard to beat

Name: r*** s*******
Date: 2014-09-09 16:32:49
Rating: 4
Comment: This is the only Planet Fitness in San Francisco, and knowing that, you can score a gym membership for super cheap. They are almost always running a 15 dollar a month promotion here, and you really get about 15 dollars a month worth of gym. Adequate number of machines, an isometric machine row, some free weights, and thats really about it. I know they have classes but they are pretty sporadic. The mens locker room can get pretty cramped, the lockers arent set up in the smartest way, but whatcha gonna do, really? Four stars because of the price.

Name: L****** S****
Date: 2014-06-26 17:29:20
Rating: 1
Comment: This is a PUBLIC SERVICE ANNOUNCEMENT! Do not fall for their deceptive marketing practices - they promote $15/month or $20/month (all gym) but in reality - you pay much much more!I went into this PF location on March 28, 2014, after starting my job in the same building. I decided on the $20/month membership so that I can use the gym in Hayward too where I live.Unfortunately soon after I joined I injured my knee so I havent been going to the gym, but I figured at $20/month, might as well let it ride as Ill be back soon.. however this month I noticed that Ive been paying lots of fees as I keep seeing PF charges come through on my statement. I sat down and decided to track every time Ive been charged and Im SHOCKED! I have paid from 3/28/14 through 6/19/14 a total of $151.33!!! Thats not even 3 full months - 3 months at $20/month would be $60 but here Ive been charged MORE THAN DOUBLE!!!I went to the gym manager and she said all charges were correct! Im outraged and I think you should be too. BEWARE OF PLANET FITNESS FALSE ADVERTISEMENTS!

Name: B**** B*********
Date: 2013-03-08 19:20:03
Rating: 5
Comment: You cant beat $10 a month. Just transferred my membership from Michigan to SF with no problem. Great atmosphere and no lugz lol

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