Planet Fitness
Address: 4645 Venice Blvd., Los Angeles, CA 90019, United States
Phone: +1 323-933-3333
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Toilets,
Phone: +1 323-933-3333
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Toilets,
Category: Gym, Fitness center, Spa, Tanning salon
Rating: 3.8
Site: https://planetfitness.com/gyms/los-angeles-midtown-ca
Worktime:
Rating: 3.8
Site: https://planetfitness.com/gyms/los-angeles-midtown-ca
Worktime:
| Day | Time |
|---|---|
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
Name: Y*****************
Date: 2024-06-27 08:03:52
Rating: 1
Comment: Staffing 1 male at 12am in a high traffic and high homeless population area is one of the most irresponsible and cheapest decisions Ive seen from a gym.The poor kid Nathan was all alone and was told not to leave the front desk! Extremely stressed out, yet wanting to help, but was not allowed to because he had to make sure only PF members come through the front door!I could tell he was terrified about the entire situation, I would be too, left alone at 12am.Why do I feel he was scared and why is this a problem?((Read at your own discretion))While taking a shower during this 12am gym visit, in the disabled stall next to me an elderly homeless man through actual feces from the disabled stall onto the changing stall door!And there it remains, because of incompetence on behalf of the owner and managers. Especially the hiring manager. In addition to this, only TWO of the mens showers were operational.Something should be done about the constant disrespectful nature of not only some of the homeless population but also the regular gym goer with larger than life egos, who think eh somebody will clean it up.So, Jimmy the general manager, I would like to speak to you about hiring another staff member at night, and possibly implementing a point based system for volatile behavior such as the fecal throwing.Or even hiring a security guard to post up at the front door, may help having an intimidation factor to prevent erratic behaviors.Either way.Please reply with your email Jimmy, thank you kindly.
Name: C******** H*****
Date: 2024-06-24 18:28:53
Rating: 5
Comment: This is the best planet fitness in the area. Everything is clean and the equipment is always looking fresh.
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Name: J**** U*******
Date: 2024-06-19 20:52:36
Rating: 5
Comment: Dope place to workout. 24 hrs. Cheap membership.
Name: A*** T******
Date: 2024-06-17 22:02:42
Rating: 3
Comment: There’s been a persistent issue at this location that’s reaching a tipping point. In the free weights area people are claiming 3-4 sets of free weights and just scattering them around their benches. This up to 8 weights sometimes! When multiple people do this there are NO weights left. It’s on mgmt and employees to address this as the patrons are not doing it themselves.
Name: S******** t*******
Date: 2024-06-15 19:49:44
Rating: 5
Comment: Good gym, wicked packed, during lunch time!
Name: C**** B***
Date: 2024-06-11 14:16:25
Rating: 5
Comment: Awesome GYM fully complete wonderful experience GREAT Service!!!
Name: A****** I*******
Date: 2024-06-05 04:24:45
Rating: 1
Comment: This gym is no where close to how it used to be. One of the employees gives me a difficult time about signing in. My cell phone is dead and he knows Im a member yet tells me to find an outlet outside somewhere else to charge my phone. Also I cant enjoy my massage w out having someone go into my room. When I am trying to use the restroom or shower the employees start walking around the doors. I can tell its an employee because of the black shoes. When I shower there is always someone making weird noises and when I am changing in the changing room there is an employee walking around the doors w the black nike shoes. Seriously feels like I am being harassed. If I was an employee I would put myself in the customers shoes. Some old customers still come to this gym unlike the new employees which we wont see later on
Name: P***** P****
Date: 2024-06-05 00:57:16
Rating: 1
Comment: Both Leg extensions are damaged. Why do you take so long to repair the equipment?
Name: F******* �******* M**
Date: 2024-06-04 05:50:01
Rating: 4
Comment: Just a normal gym with a lot people
Name: P*** S******
Date: 2024-05-31 18:20:36
Rating: 1
Comment: Worst staff to deal with .Update, thank you for your respond.Here is the situation and please fix it, the cancelation / transfer process should not be a head ache and your staff should be properly screened to not go on ego trips . Here is my experience. You (pico PF) was my home gym, I moved to Inglewood and wanted to change to the PF on Crenshaw and imperial (great staff) I was told to simply call and I’d be helped and transferred. So I called and your employee said I had to go into the store to sign paperwork etc, so I drove from Crenshaw and imperial to Mid city PF, and when I get there the employee with attitude hand me a paper and tells me to just call the number and that he could not do the transfer himself . So I asked what was the point of coming to the place physically if he could have just gave me those instructions over the phone. He was having a bad day because he was rude . I asked to speak with a manager and he wasn’t too helpful either . I understand that we only pay 10$ for your gym and I don’t expect your employees to be sunshine and rainbows, but at the minimum to do their job .
Name: G***** S***
Date: 2024-05-30 23:17:12
Rating: 1
Comment: This location is very poorly maintained and never has any equipment available. People treat it like a body building gym, slamming weight and grunting as loudly as they want. The staff was lazy and didn’t seem to care about keeping up cleanliness. I had a member with PF for over 6 years, but moving to LA recently has led me to cancel my membership due to this location.
Name: h***** r***
Date: 2024-05-28 16:43:40
Rating: 1
Comment: One of the worst and most poorly planet fitness locations I’ve been to. Besides everything being a bit old and dirty - nothing is ever in its place.You’ll spend more time looking for the right dumbbells than actually working out.The rack is mostly empty most of the time. The gym is full of people using 2-3 pieces of equipment at a time to themselves.Hardly using the equipment yet keeping others from using is a bit more accurate to describe some people here - they might as well go home and eat fries on their couch.It’s infuriating
Name: A******* H*****
Date: 2024-05-27 20:29:34
Rating: 1
Comment: It was my first time coming here and I was confused by the parking because there was a sign in front of the parking garage saying “parking” with an arrow pointing to nowhere. The lot I guess that’s in the back of the place says “pep boys parking only” I called to ask the staff where to park, the staff doesn’t even know where we should park! He laughed and said he doesn’t know and “I guess you can’t park in the lot” A joke. You need a better staff that knows what’s going on
Name: R*** B****
Date: 2024-05-05 15:18:07
Rating: 5
Comment: I like this gym: lm joining soon!
Name: B**** P*******
Date: 2024-05-05 03:13:44
Rating: 3
Comment: Always full. Im talking afternoon, 9pm on a Friday. There us NOT enough equipment. More than half the place is treadmills. 1 fly machine? oblique twist? 4 squat racks that double as benches so its a wait to get anything good here. Parking lot is huge but the gym itself sucks. Also the 1 oblique machines has tears in the pad where your knees got how are you telling me this is clean? I like PF but this location sucks
Name: c*******
Date: 2024-05-03 03:56:30
Rating: 4
Comment: Not bad, clean and chill crowed. The tanning beds are always working so are the massage chairs. Usually a bit busy any time of day doesn’t matter. One of the more busy plant fitness’s I’ve been to actually. The location has little competition is likely why. They do have red light therapy as well.
Name: m****** p
Date: 2024-04-24 15:51:48
Rating: 1
Comment: For any reason nobody of the employees here say HELLO/GOOD MORNING/AFTERNOON/NIGHT/HAVE A GOOD DAY/YOUR WELCOME? there are 4/5 persons in desk, persons entering and no one say HELLO. And this is the first Planet Fitness in more than 30 i went that the massage IS ONLY 5 MINUTES lol, is incredible, nothing is good in this club. all the gym is 10 minutes for relax and here 5 hahahah no say hello, no good time for massage, no employees friendlies and i can read same comments like this since 2/3 years ago about employees here don’t say HELLO. they didn’t have education or what? or there isn’t one manager here to say APOLOGIZE to the people? worse planet fitness in EEUU
Name: A**** K**
Date: 2024-04-23 22:37:03
Rating: 1
Comment: I rarely write google reviews, but I decided to so that I can warn future customers about this company and their workers. First, their system is completely flawed! They will charge you multiple times for the membership fee. It will assign you to another club hundreds of miles away from the club even if you specifically chose your local club. I guarantee you it wasnt my mistake. I double-checked that I chose my local club before completing the membership sign-up form. I also went to my local club in person to make the account and had the representative check the address of the chosen club. Even then, the system assigned me to the same club that was all the way in Fresno. Furthermore, the system does not keep all the records of your membership, so if you ever get a billing issue, such as multiple charges, and seek help from the representatives they will tell you that they cant do anything because there is no record of the billing activity.Second, the representatives in the clubs lack assistance and skill. They dont know how to resolve issues and will create mistakes that will put you through more inconveniences. To fix the problems they caused, they will merely tell you sorry and send you to member services. When I contacted member services, they were confused about why I was instructed to contact them. Member services do not have access to your billing account, but the clubs do. And so, I was instructed to contact my local club again. When I went back to the club to get the issue resolved, the representatives said they couldnt find anything and tried to send me back to member services AGAIN even though they know member services do not have access to accounts. I was being pushed around between the member services and the club.In the end, I had to take this situation to my bank. I was charged three times, but luckily my bank resolved the issue in a few minutes. However, I am appalled by the lack of customer service and assistance Planet Fitness provides for its members. No one knows what to do and will throw you around like a fool. Why have representatives when they cant help resolve issues? Theyre only helpful with scanning your barcode.I sincerely recommend future customers to look somewhere else other than Planet Fitness. Find a place that has competent employees and wont make you feel anxious about correct billing. Otherwise, youll end up with problems that you didnt cause and youll have to fix it yourself.
Name: B**** G******
Date: 2024-04-20 00:10:52
Rating: 1
Comment: Overcrowded. Wait in line to get a shower. Jimmy needs to be retrained in how to speak to people. Not friendly at all to travelers. Many more in the area, skip this one.
Name: A***** B******
Date: 2024-04-18 13:37:54
Rating: 4
Comment: Its ok for beginners. A lot of the equipment looks worn down, but they are already updating it. Which is good.Downside: its really packed up on peak hours, and theres groups that take overvarious machines that they are not using. Most teens who can be rude as adults, theres not much you can do.
Name: D**** B****
Date: 2024-04-16 04:17:06
Rating: 5
Comment: Updating my old review: things are much better post-remodel in 2024. Really nice black card spa with glass doors and plenty of rooms for the spa machines. There’s usually a line at the smith machines, but they posted notices to keep it streamlined. My overall gym experience has been steadily improving since I started going here in 2019
Name: C**
Date: 2024-04-04 04:55:39
Rating: 3
Comment: Its almost impossible to find an dumbell, people leave it around other than that its pretty stabdart pf
Name: J*** A
Date: 2024-04-01 02:00:44
Rating: 5
Comment: Best place to workout...the 30 minute section is perfect for me and the staff at my location are really attentive and professional...
Name: V***** G****
Date: 2024-03-30 08:00:58
Rating: 1
Comment: On March 29, I arrived at this fitness center, I wanted to buy a membership, but the administrator at the counter sold me a 1-day ticket for $20, when participation in the membership costs $25. Okay, then I asked for a storage box, but he just said nothing, while everyone else had boxes, and then he said get out of here, that is, he kicked me out of the gym, while I paid $20...
Name: 2 M*** z***
Date: 2024-03-25 08:07:58
Rating: 1
Comment: You lost me once you removed weights above 35 lbs, outlawed grunting, and dont allow large water jugs. Say you hate male members without saying you hate male members.
Name: C****** W
Date: 2024-03-21 19:56:24
Rating: 1
Comment: Allows predatory men to use the womens locker rooms. Avoid at all costs. Very dirty, unsafe locker rooms. It is never clean in the restroom or showers. Canceling my membership.
Name: N**** C*******
Date: 2024-03-09 20:01:20
Rating: 5
Comment: The staff were very kind and helpful.The workouts were very good.
Name: J*** C*****
Date: 2024-02-22 18:26:41
Rating: 5
Comment: These places are like a jungle. But once you get going which is difficult. You can get your money.
Name: A*
Date: 2024-02-21 20:52:17
Rating: 1
Comment: General Manager was SUCK, need go back to school learn more manner and attitude.
Name: J**** S******
Date: 2024-02-14 03:59:33
Rating: 5
Comment: Only 5 stars because of the staff......
Name: C****** H******
Date: 2024-02-08 23:26:06
Rating: 4
Comment: Ran in after work; cleansed my face, teeth. Jumped in shower...
Name: E*** B*********
Date: 2024-02-05 19:53:18
Rating: 5
Comment: Working in Los Angeles this summer..... across the country from family and friends. Nice to have a place I can go....a little piece of my hometown...where I can keep my mind and body strong...and maybe make new friends!Plus, An Amazing Hydro-Massage Lounge Chair!!Thank Yall So Much!!!
Name: D J******
Date: 2024-01-28 00:06:06
Rating: 2
Comment: I only gave it two stars because its closer to where I live. However, I will never come back. In the span of less than 10 minutes, I saw four people walk away from machines after sweating all over them and not bother to clean up after themselves. The people that work here could care less. Theyre too busy gossiping and chit-chating to even pay attention to whats going on. What a disgrace!
Name: D***** R*******
Date: 2024-01-11 18:11:25
Rating: 5
Comment: Always able to use the equipment I want and very clean.
Name: J* S*
Date: 2024-01-02 04:54:14
Rating: 4
Comment: Great place if you just want to go and work out. Love the new upgrade to restrooms and floors. Still hate those matrix units. They freaking suck!!!
Name: M** J****
Date: 2023-12-29 07:13:19
Rating: 5
Comment: Second gym Ive had a membership at and I like it because its close to home and theres a lot of parking. During peak hours it can get a little crazy but they have a line system for the smith machines which helps with the flow of people. Some people like to take 20 pairs of weights and use only 3 but thats with every gym. They just remodeled and its looking very nice. I definitely recommend this clean and cared for gym.
Name: E**** K***
Date: 2023-12-05 08:13:20
Rating: 2
Comment: Glad it’s being renovated, but there is currently no men’s changing rooms or bathrooms as a result. There is instead a trailer outside that is leaking sewage from under it. I checked in at 11:30pm to go change in this trailer before working out and waited until 12am as people are using the stalls in the trailer to sleep. I ended up leaving, having not worked out and having waited 30 minutes. Awful and easily preventable but management here appears to not care at all.
Name: N******* A*******
Date: 2023-12-03 21:39:37
Rating: 1
Comment: Small, you could go to muscle beach in Santa Monica if you wanted better equipment, they overcharge
Name: Y**** K**
Date: 2023-11-19 20:00:15
Rating: 4
Comment: Manager take care of the problem right away👍I dont understand why staff lets the dog in causing the ticks and fleas to come in.
Name: V****** A****
Date: 2023-11-15 01:57:43
Rating: 1
Comment: Very disappointed. My guest couldnt use the showers due to the filth and over flowing toilet
Name: j*** r****
Date: 2023-11-06 13:31:47
Rating: 1
Comment: Worst gym I have ever been to. One guy hogs all the weights. Machines are filled with sweat left by others. Paper towels are thrown on the floor. It takes forever to get a machine ( because these people live here?) weights and other stuff is all over the place. Thought it would be a great idea since it was close to work. You are better off working out in a park. It is probably cleaner.
Name: T**** S******
Date: 2023-10-24 21:42:03
Rating: 3
Comment: This place desperately needs more free weights and smith machines. It’s pretty much impossible to find any weights under 35 lbs or get a bench within a reasonable timeframe unless you go at 3 in the morning. Other than that it’s a reasonably nice gym at a decent price.
Name: B****** I*****
Date: 2023-10-13 05:09:11
Rating: 4
Comment: The staff at this gym are friendly and always do a great job of keeping the gym clean, which I appreciate. The only reason I give it a 4 star is because the trainer never shows up. Overall, this gym is 👍🏽 great.
Name: M****** A*******
Date: 2023-10-01 17:34:11
Rating: 1
Comment: First time here and the reviews about the place being dirty are true. This place needs a good cleaning. Needs Hair dryers, a chair in the dressing rooms to place your belongings before/after showering, the floors are all wet and slippery. Overall bad experience
Name: M****** G*****
Date: 2023-10-01 17:25:06
Rating: 1
Comment: I would give it no star this is the worst planet fitness I’ve ever been to I repeat DO NOT GO THERE IS NASTY AND DIRTY SEEMS LIKE HOMELESS PEOPLE SHOWER HERE
Name: V*** I******** P*****
Date: 2023-09-26 20:14:02
Rating: 1
Comment: Just joined about a week ago. It sucks, even for ten dollars a month. Heres why: THERES NOT ENOUGH FREE WEIGHTS. Look, I dont care about having an intimidation free environment or whatever. I dont need a gym to affirm that I belong. Just have the damn weights I need to use. In a facility with 2 entire floors worth of equipment, there are just two little sets of lower-weight free weights. I typically use the dumbbells ranging from 10 to 20 pounds on my biceps and triceps. EVERY TIME I have tried to work out my arms, there are weights in that range missing. Either someone is using them, or someone moved them to a different location and left them there. Consequently, I cant get the workout I want. Does the owner or manager do any sort of quality control at this facility? BUY ANOTHER EFFING SET OF FREE WEIGHTS, GENIUS. I might as well just buy my own set and work out at home, and maybe Ill do that. These jokers dont have a scale, either--theyre not serious about fitness.
Name: b*********
Date: 2023-09-08 19:56:08
Rating: 1
Comment: Im there from 6-8 a.m. The two up-front at that time do the absolute BARE MINIMUM. They really need a manager onsite all the time. When I go in, the employees dont even look away from their phones when I scan in. I could probably walk by and they wouldnt even notice. Why dont people work at work anymore?
Name: R*** e***** L* c*****
Date: 2023-09-06 03:58:52
Rating: 3
Comment: Don’t go in at 5pm to 10pm I swear everyone hogs all chairs and weights it’s kinda lame I know it’s only ten bucks but jeez most these men just trying to be creeps and not actually work out and they try to use all bench seats to f sit on while they use smith Machine
Name: B A
Date: 2023-08-29 01:27:10
Rating: 2
Comment: (+)Two staff are great.There is a lot of cardio and weight lifting equipment. They changed to the simpler treadmills with less functions.They implemented a line system for the weights, making it more civilized.The hydration stations dont have working filter indicators.This location has a parking lot.(-)Every other person is mediocre with poor social interaction skills. Basic things like not being dismissive when you did not do what you were asked and had to be asked to do 3 times is common among the staff.The locker room and bathroom are generally clean.The major disappointment is that they reduced the hydromassage times to 5 minutes (down from 20 minutes).
Name: a*** c*****
Date: 2023-08-28 06:04:31
Rating: 1
Comment: I have try reaching out to a manager and I haven’t had any response. I started going to this gym at the beginning of the year and I had a very unpleasant experience. Poor customer service and unsanitary facilities specially the showers the restroom have a very unpleasant smell and machines are constantly broken.
Name: A******* C*****
Date: 2023-08-23 07:52:41
Rating: 1
Comment: This planet fitness allowed me to be harassed by two individuals and the employees laughed and treated the situation as if it were funny. THEY DO NOT CARE ABOUT YOUR SAFETY THEY DO NOT CARE TO MAKE THINGS RIGHT. THEY WILL 100%ALLOW MEN TO INVADE WOMENS SPACE AND THEATEN WOMEN.
Name: T** J****
Date: 2023-08-20 16:39:24
Rating: 1
Comment: I would really like to talk to the owner about Als behavior i.e. how he is trying to enforce his own grudges through the system that the owner has worked hard to build.
Name: L******
Date: 2023-08-14 01:01:29
Rating: 3
Comment: Bathroom can use some cleaning and upgrade. I dont feel comfortable showering there. Need more of a stretching area but there is a lot of equipment. Barely any wait.
Name: M******* Z*****
Date: 2023-08-13 17:55:27
Rating: 4
Comment: Affordable gym with some common used gym equipment. It would be nicer if it were cleaner but overall alright. There are always crowds at night so I would not recommend going between 3pm -9pm
Name: M*** B***
Date: 2023-08-12 15:54:32
Rating: 5
Comment: Staff is nice, place is clean as possible. That being said pf at this location serves as a homeless shelter, and the locker room stinks most of the time due to homeless who put all their trash in lockers and wreck the showers. I feel bad for staff having to clean up after homeless and ignorant slobs who trash the locker room everyday.
Name: w*********
Date: 2023-08-03 23:10:40
Rating: 1
Comment: Do not come here once the sun is down. The parking lot is overran with homeless people & individuals who live out of their cars. No wonder why there are never any lockers open in the locker room. Homeless people legit living out of this place. Unbelievable It’s disgusting, dirty & unsafe.
Name: A**** S******
Date: 2023-07-27 08:30:06
Rating: 4
Comment: Really have enjoyed this PF location,..the facilities are great and easy to get to by either car or bus. Only negative is the bathroom is not clean and could use a little more maintenance. However will continue to go to this PF since it provides great convenience for my workout routine.
Name: J***** H*****
Date: 2023-07-26 02:36:44
Rating: 2
Comment: Planet Fitness..please dont give me a robotic response next time please let us know..next time notify us.. no! Just do your own job and manage your facility better. This place is soooo crowded...very hot and muggy. Not enough A/C AND THERE ARE NO CEILING FANS. These folk be stinking up in here. Its packed wall to wall with treadmills but lack enough basic weight machines.. cmon...theres only 2 Planet fitness in a circumference of 40miles..silly..every other city has a Planet F every 15min away almost..get a bigger place already or open up another location near by. #yesisaidit
Name: D*****
Date: 2023-07-23 21:16:37
Rating: 1
Comment: Worst pf ive ever been to, bathrooms are nasty, the black card area has nowhere to sit, awful parking lot, no shade, its getting too hot for that to be acceptable
Name: B******* J*******
Date: 2023-07-15 22:30:00
Rating: 5
Comment: Love that this is 24 hours. Huge gym- never have trouble getting on a machine. Clean. Nice staff. Has cool designated areas like “hips and stretching,” “30 minute workout,” etc
Name: A***** G****
Date: 2023-07-15 02:40:35
Rating: 5
Comment: This is the best Gym in Los Angeles if you ask me workers are cool mind their business helps everyone I seen walk in and the parking is amazing plus they have food places near there if you want to walk around . And the Gym shower are always cleaned and locker rooms stay cleaned.. Here is where you want to do your workout hands down …I had to add more to my review this is a great place to be I understand it’s hard for many people right now believe me I understand. But this message is for the people if you want to keep things the way they are respect the gym stop dirtying up the restrooms many other people use this place for their everyday needs and activities and if your going to sleep in the lot please stop throwing your trash outside from your vehicle. You people that are doing this is the reason why the security guards have to do extra work and now the owner is tripping out because people like you that trashes the parking lot and bathrooms are making it become harder for the rest of us that depend on this place now they have Tow trucks riding around and when the new rules come into place your going to wish you had listened to what am saying we are grown and behave like children..( you are making it hard for the rest of us so please respect what is given before it’s taken away from us . Thank you for reading enjoy your day and night )
Name: C*** L***
Date: 2023-06-29 01:51:06
Rating: 4
Comment: They get quite crowded even early on, but a pretty decent gym for basic needs. I used a day pass while in the area for holiday. They were surprisingly minimal on the pitching attempts.
Name: A****** R
Date: 2023-06-25 18:45:30
Rating: 5
Comment: Great Place Always Clean And Light Inside The Gym, Equipment Is New And Friendly Staff
Name: C****** S******
Date: 2023-06-17 11:05:28
Rating: 1
Comment: Dont sign up for the Black Card membership!! They dont tell you that if you need to downgrade theyll CHARGE you $40! Theyll make you PAY to LOSE privileges at the gym!!! Unbelievable!
Name: Q**********
Date: 2023-06-09 03:23:42
Rating: 4
Comment: Staff is amazing but theres never any hotwater in the Showers.I have tried 3x and froze So if you go from workout to work its not the ideal location.
Name: T** J***
Date: 2023-06-06 20:29:50
Rating: 1
Comment: Always busy, many broken machines and equipment, it’s dirty and the music is too loud. Other locations are much better than this one.
Name: G****** B****
Date: 2023-05-24 23:32:39
Rating: 1
Comment: I started going to this planet fitness about 5 or 6 years ago then I stopped for a while and started going back this week and I must say the prisoners have taken over the asylum dirty ghetto. The staff is ghetto thank goodness I’m a black card member and I have access to other planet fitness, because this one is gone down hill! It seems like homeless people took over the gym. There’s no lockers available even when it’s not busy so I take it people live there planet fitness need to do better make people feel safe.
Name: d* j*
Date: 2023-05-21 00:24:04
Rating: 1
Comment: Do not join this gym. Extremely filthy, dust all over the place. Missing equipment. Very very little free weights and mirrors. 4 wasteful circuit training areas. Really sucks. Spend the extra money and join a gym that cares about its members.
Name: A****** R****
Date: 2023-05-10 20:51:12
Rating: 2
Comment: Dude get another fly machine, how you gona have just one of the most popular machine? And can someone watch the floor and make sure people follow rules and put their stuff back? Its a zoo in there every time and no one enforces anything. Come on its not hard
Name: A****** C**********
Date: 2023-04-21 03:05:20
Rating: 1
Comment: If you take your fitness seriously you shouldnt go here or any PF in So Cal. Its regular practice to take 3+ sets of dumbells or any weight and keep it all under your feet. It obv creates a shorage in usable equipment. The weight racks are usually empty and weights all over the floor. People use benches as cell phone and key rests. They cater to rookies so its understandable. I only use this place because I travel a lot and they have a huge network. But its a trash concept for anyone looking to take fitness seriously.
Name: R***** S***
Date: 2023-04-07 22:18:13
Rating: 5
Comment: Clean and very friendly. They also have Hydro and chair massage equipments. Staff is super friendly and big TV to watch anything you want. Nick is an awesome trainer.
Name: E*** R
Date: 2023-03-31 03:54:46
Rating: 1
Comment: What can I say since most have already said but I guess owner does very little to improve matter. So just adding photo so others can watch over head as the dust on vents are about to fall off from the weight of dust collected on it. Womans dressing room.
Name: I*** N****
Date: 2023-03-21 07:59:26
Rating: 1
Comment: It’s not a welcoming environment at all. I go between Planet and Golds and I live near both so it’s just a toss up on where I end up most days. Initially a few weeks ago I gave the mid city location a try and hated it. So I figured I’d give it another go and boy am I sorry.NO machines are ever available. If you’re lucky enough to get a smith machine (super lucky) then no sooner than you begin your set there’s someone standing there staring you down until you’re done. Which is completely insane to me. No words just standing there watching you. Before that the front desk staff (males) they don’t even say hello. They stand there looking at you. It’s a really weird vibe and as crazy as it sounds to say the dtla with all the homeless members in the gym I’d easily take over coming to mid city. I just can’t bring myself to come here again. I hate it. No machines available and it’s actually smaller than dtla it seems to me anyways. Overhaul everything beginning with staff and then find a way to add some more machines or something because it’s terrible unless of course you want to train at 1am
Name: K***** C*****
Date: 2023-03-16 17:04:28
Rating: 3
Comment: Great place but showers need to be clean more often . There is mold in the corners that doesnt build up in one week
Name: A*** S*****
Date: 2023-03-05 18:40:47
Rating: 3
Comment: This gym is a good deal for the price and the staff is very friendly. The only thing is they play their music very, very loud which means I can barely hear my own music to get in the zone :/
Name: D****** G******
Date: 2023-02-26 18:30:16
Rating: 4
Comment: February 2023•California•Im a full time traveler and I am in a different gym weekly . Once I walked in here I was Oh wow. The layout was different than many others. Big and spacious. I really liked it.The downside was I couldnt find all the weights because there werent many for the amount of people.The womens changing room wasnt as clean as others.Still a great gym!
Name: C****** M
Date: 2023-02-25 07:48:23
Rating: 4
Comment: Nice place to work out. Only thing that sucks is parking. Finding park can be hard during their afternoon hours. It can get really packed during that time.*updated review*It sucks people dont clean the machine after they use them so Id recommend wiping down before you use it!
Name: M* D******
Date: 2023-02-11 00:22:23
Rating: 4
Comment: Great place to do your workouts, but only bad thing is that some machines should have a AC vendor for smoother feeling when working out. Other I recommend it to everyone and also easy to locate on your GPS.
Name: M***** L****
Date: 2023-02-09 03:21:27
Rating: 1
Comment: I was so excited when I read about the great deal at Planet Fitness, $24 a month, free trainer, massage chair, water massage chair, etc., etc., etc. Unfortunately, my Planet Fitness is in a neighborhood of Black and Brown citizens and like in many cases, we always get the short end of the stick. I had a really hard day at work and called Planet Fitness to ask if I needed a reservation to use the massage chair. The person on the other end of the phone said, Nooo, just come in. Great! When I got there I told the teenager at the front desk that I would like to use the massage chair and he said with a smile on his face, Oh, its broken. When I told him that I called and was told that I could come in to use the chair he responded again with a smile, Yeah, its broken. I asked how long its been broken and when will it be fixed and he said still smiling, About a week. We dont know when its gonna be fixed. I just walked away. Now Im thinking, Do I cancel my membership or do I go outside of my neighborhood for a better Planet Fitness? Im paying $14 extra now for a service that I cant use. I also didnt see any trainers around. Deep Sigh!!!
Name: K**** S*****
Date: 2022-12-22 23:32:24
Rating: 1
Comment: Could be cleaner but big and enough equipment I guess. Like every PF there’s dozens of vacant cardio machines and not free weights or machines for lifting. Glad they have 4 smith squat racks, pretty rare for PF but extremely annoyed that they don’t have neck pads for people who do squats. I use PF all over the country for work and this is the ONLY location that doesn’t provide those. Ouch…
Name: C**** O*****
Date: 2022-12-19 04:25:24
Rating: 4
Comment: Nice gym. Showers and locker room need better care. My shower head was leaky. And my changing room had trash in it and needed to wiped down.
Name: N** Y*** I*******
Date: 2022-12-16 18:45:17
Rating: 2
Comment: Just another planet fitness. Staff is very polite, lots or parking and so on. The only detail that could be improved is the cleaning. Members created this culture of wiping every handle and every equipment before and after use and with this I believe the staff stopped cleaning they way they are supposed to. Spider webs and pounds of dust under every equipment are killing my nose in here.
Name: G***** N*****
Date: 2022-11-29 02:16:14
Rating: 1
Comment: I’ve seen these stretch devices for long like this. Your legs gets bitten by those without cushions if you use it. Is the owner too stingy to replace these and just collects mo they memberships, etc. Also the hydro chair and beds just runs for 5 minutes and you have to go to the counter and ask again for additional 5 minutes. WOW, very stingy owner indeed!!!
Name: C********** L*****
Date: 2022-11-22 16:57:16
Rating: 3
Comment: Nice gym with clean facilty. Open 24 hours. Some repair needed.
Name: S*** 1*
Date: 2022-11-06 18:28:53
Rating: 2
Comment: I come here every day sometimes twice a day is the closest one to my job it’s nice a lot of equipment but it’s a really dirty place it needs more attention cleaning wise I have seen more employees than usual and even then some of the machines have a lot of dust It can be a really nice places it just need a lot of attention
Name: J*** S********
Date: 2022-10-27 15:00:45
Rating: 1
Comment: It’s cheap. One extra star for affordability. That said, it’s definitely the worst planet fitness I’ve been to. The crowd meter is borderline fraud. Consistently dirty. Never any weights. Machines sit broken too long. But honestly the worst thing is the loud, horrible music. Just turn down the music so the 90% of people who go with headphones can listen to their own music without blasting it and causing hearing damage.Edit: going down to one star because the business responded that I should tell the manager. Uhh, it’s your business. You are aware. Why don’t you do your own job? Pretty much sums up this place. “Tell someone else!”
Name: S**** R************
Date: 2022-10-13 19:16:44
Rating: 5
Comment: Open 24 hours! Has every machine I need to use. There are bathrooms, showers, a water fountain, a total beauty enhancement, and tanning booth. I enjoy using the elliptical machine and have begun using the rowing machine.
Name: Z** M******
Date: 2022-09-29 09:37:04
Rating: 5
Comment: Amazing atmosphere, friendly staff, good price, tons of equipment everyone’s there to feel good and luck good 10/10! Thanks to amazing staff Alexis for the warm welcoming and helping me start my membership if you need assistance he’s the guy too look for!
Name: C**** R********
Date: 2022-09-21 15:55:43
Rating: 5
Comment: Great gym very friendly staff for the price you really get more than any other gym can offer. Definitely happy to be a black card member taking advantage of the total body enhancement the tanning the Hydro Bed and the massage chairs. And dont even get me started on how clean this gym is Ive never seen a gym so clean all the members are more than happy to wipe down the machines after they use them and the staff is constantly going around cleaning keeping the place spick and spin. This makes me feel very safe here and Im happy to be a member absolutely.
Name: n***** g******
Date: 2022-09-18 14:05:04
Rating: 5
Comment: Super clean environment. Friendly and hard-working staff. Thank you for everything that you do by keeping us safe. I hope you guys get recognized your hard work.
Name: M***** R****
Date: 2022-08-22 23:32:56
Rating: 1
Comment: This might be the worst Planet Fitness in LA. Always dirty. Machines broken. Employees are difficult. Find another location or gym. Id give .5 a star if I could.
Name: D**** Z********
Date: 2022-08-19 10:44:50
Rating: 3
Comment: Its alright, but I will ask the guy if I can get 10 min in the hydro massage bed and he always gives me just 5, whereas other locations will give me 10+. This is also the only other location where teens will hang out in the locker room for over an hour just charging their phone and acting sketchy. Bring a lock for your stuff.
Name: H***** H********
Date: 2022-08-19 00:58:36
Rating: 4
Comment: Well back in the old days when bands literally drove into town and didnt spend the night we joined 21 hour or 24 hour fitness rather so hes always have a place to take a shower. And now that my time is ending safeguarding my ransack motorhome I needed that kind of a place so I joined planet fitness its very close. Nice people way too many muscle heads you know I come in I weigh nothing with a box of chocolate sugar wafers and offered everyone in the locker room and they looked at me like I was eating poison so I basically showered there I might try a machine or two but its a nice place you know its a good place to take a shower its convenient and as far as health clubs go I really cant tell the difference except for the fact theres no pool that I can see but theyre nice people and I have no complaints about them whatsoever.
Name: T***** M*****
Date: 2022-08-13 22:01:39
Rating: 1
Comment: Do you want a gym with 50 treadmills and only 1 of each of the most desirable lifting machines😍? Do you want a gym where half of the equipment is taped off and not able to be used for weeks on end🥰? Then this place is perfect! A solid 0/10 :) 15/10 would never recommend. Good job planet fitness
Name: O****** A V****** H******** (** G**** N*****
Date: 2022-08-10 12:25:05
Rating: 5
Comment: I love that its 24 hrs. I get out of work at 2 am I get here at 230ish and yah there are people I dont have to wait for any machine. I get my work out in and Im good for the night. They have a cross fit area that is pretty cool. I put my digital key tag on my watch so thats how I scan in. No need to bring my phone or anything elce. Even though they have lockers. I didnt opt in for the black card cuz all I need is the one club and I am naturally tan so no need for the tanning bed. 10 bucks a month. I used to spend that on coffee or smokes . So its a good buy for my money
Name: M****** J**** R*******
Date: 2022-08-04 17:27:52
Rating: 1
Comment: The step machines have been broken for months and this unacceptable as a paying customer for months. 1of 4
Name: e******* q*****
Date: 2022-07-12 16:26:02
Rating: 5
Comment: Could be better I have witnessed people on FaceTime wile on the machine or taking photos of them selfs and others are waiting and others talking about others or steering. Half the time people don’t clean after their done I rather work out at home
Name: B**** D*******
Date: 2022-07-06 17:22:19
Rating: 1
Comment: Decent gym, but it’s the only major one in the area. I had a good experience while being a member and the staff is nice. But it is impossible to cancel your membership without going in. They will ignore your emails and continue to charge you until you come in, in person, and cancel.
Name: M****** H****
Date: 2022-06-07 06:26:24
Rating: 1
Comment: Dirtiest planet fitness Ive ever been to. Ive been coming here for weeks and theres been black colored mold in the womens showers every time Ive come. Doesnt seem like anything is cleaned by the staff, they just sit behind their counter twiddling their thumbs. Do better. Clean your locker rooms.
Name: M P
Date: 2022-06-03 17:10:19
Rating: 5
Comment: Ive been going to this location since they first opened and its pretty cool. Staff is attentive and you cant beat $20 a month. Even though I moved a few miles out of the area I still go to this location, aha.
Name: L**** J****
Date: 2022-05-17 17:46:59
Rating: 5
Comment: Very nice gym. Quite busy during the day. Went home and then came after 11pm so the equipment was much more available to use. That will be my plan moving forward to miss the huge crowd.
Name: C**** R*
Date: 2022-04-29 17:11:55
Rating: 1
Comment: Welps, after my first review received a lot of traction the management reached out “to make things right” and DESPITE my hesitation (and a year later) I decided to return to PF but atlas, they are far and BELOW HEALTH STANDARDS AND CLEANLINESS!! absolutely no excuse for mold in their showers especially with the current state of health affairs. This is disgusting. Not only is there mold in all the cracks/crevices and shower curtains but the majority of shower curtains are too small in width so you’ll exit to a puddle of water. This is crazy. I told the front desk and she was not at all concerned. I’ll be reporting this.
Name: S***** G******
Date: 2022-04-21 17:11:00
Rating: 1
Comment: Not the best PF location around. The clientele HOARDS the equipment like they own the joint, as if you dont pay the same membership. The staff is not much help. Good luck finding a bathroom stall that you dont have to wait 30 minutes to use when its crowded, and its often crowded. There are much better PF locations elsewhere.
Name: P******* B****
Date: 2022-04-19 15:39:37
Rating: 5
Comment: The staff is very nice and I like that its parking a lil close but at least you can park. All you have to do is pick a time for that works for you. Everyone was cleaning the machine after they used it I like that. I just wish they can turn up the A/C because when its alot more people it take up more air.
Name: D**** S****
Date: 2022-03-07 11:24:08
Rating: 4
Comment: I was always taught growing up you get what you pay for. Definitely worth 10- a month. Some machines always crowded in afternoons/evenings (e.g. 4 squat racks) but many/most gyms like that. Lots of interesting people there most days and times lol. Overall, worth it!
Name: B**** G********
Date: 2022-03-02 18:28:57
Rating: 1
Comment: I hit a lot of gyms traveling. This gym was dirty, and kinda nasty dirty too. $20 for a day pass you might expect better…not the case. Broken sinks, out of service equipment, hell even the paper towel dispenser was empty.Employees were cool tho. Big parking lot.
Name: J** C****
Date: 2022-02-24 22:20:28
Rating: 5
Comment: I love this particular location and the staff is definitely on top of their game. This facility is very clean and orderly and the staff is always available should you have any questions or concerns. I am a proud member 😊
Name: S***** M*******
Date: 2022-02-23 18:30:40
Rating: 2
Comment: Easily the most disgusting planet fitness locker room I’ve ever been in. Hands down. And I’ve been in at least 30 because I travel the country in my truck and I use the gyms for showers. Woke up from a rest in the parking lot to a violation on my windshield even though I clearly have planet fitness stickers on my car.
Name: S***** L********
Date: 2022-02-22 16:15:16
Rating: 1
Comment: Planet fitness is a scam. After not being able to afford my membership for 3 months as soon as I get money in my account to pay my car note this location decides it would be best to take $100 immediately from my bank. After speaking with member services im then directed to the actual location. Then the actual location decides that there’s nothing that they can do regardless of me not being able to use the services for the past three months or not. So now I say thank you planet fitness for inducing stress yet again as soon as I feel like I’ve seen the light in life.The gym is clean and what not but that’s not enough for me. Y’all are playing with people’s mental and that’s not cool.
Name: J******* N***
Date: 2022-01-26 03:08:58
Rating: 4
Comment: This is a good gym for not much money. A couple of issues — the front desk employees are a bit cold, and if you visit between 7:30 pm and 8:30 pm, you’ll have to wait at least 15 minutes to park. It’s certainly crowded. But it’s a great value for the price.UPDATE 1/25/22 — almost two years after I wrote this review, I am happy to report that the employees are now consistently warm, welcoming, friendly, helpful, and inviting. They are awesome and I appreciate them! I visit several times a week. Thanks for always making me feel welcome and valued.😀
Name: J*** K*****
Date: 2021-12-20 16:05:26
Rating: 4
Comment: Everything bagel with lox cream cheese. Not a fan of pink cream cheese. Prefer for pieces of lox to be mixed with regular cream cheese. The bagel itself was OK. Still searching for a home run bagel in L.A. who knew it would be this difficult.
Name: C* S*****
Date: 2021-12-20 08:16:00
Rating: 4
Comment: The only beef Ive ever had about Planet Fitness (the locations Ive visited) is the equipment is not bolted or otherwise attached to the flooring. When I was in my teens and twenties, that was a DONT placed very high on that iconic list. I even recall my friends getting home equipment, and the first thing on the assembly instructions was Firmly anchor the frame to the floor, using the four bolts in bag A (not verbatim quote)
Name: H**** H
Date: 2021-12-14 22:18:13
Rating: 3
Comment: Staff has been great, clean and Pretty big planet fitness and big parking lot but depending what time you come in anything after 5pm is so crowded that you spend all this time looking for parking finally go in and all the machines are taken. Being that it is planet fitness and prices are decent compare to other gyms I can see how mostly all planet fitness are so crowded.
Name: A*** W*******
Date: 2021-12-07 19:17:07
Rating: 3
Comment: If you want to use dumbbells this is not the gym, most of the lower weight dumbbells have been stolen and it doesn’t seem this location has any plans to replace them. Otherwise this gym has nice parking and lots of space
Name: H***** S
Date: 2021-12-02 00:15:23
Rating: 1
Comment: Planet Fitness is like Walmart of gym brands: cheap, crowded, and low quality. The place is clean, but the machines are always occupied with a long waiting line. What can you expect for $10/month?The real reason Im leaving this negative review is their unethical business practice. I tried to cancel my membership after moving out of state. I called to cancel only to be told to email them for cancellation. I had email them multiple times, but they didnt even bother opening the email, ignoring my repeated requests for membership cancellation.Not a bad gym for the price. Just a terrible business practice.
Name: R***** G*****
Date: 2021-11-12 15:34:25
Rating: 4
Comment: Staff are always wonderful. Sometimes it’s so crowded that I can’t use the machines or free weights. So I go at 5 or 6 am in the mornings and I’m able to do what I need.
Name: K*** C*********
Date: 2021-11-05 16:46:18
Rating: 1
Comment: You need proof of vaccination to work out? This whole system if rediculous. Everyone is wearing masks, everyone has the ability to get vaccinated, why do you need proof of vaccination? I know its not planet fitness coming up with these rules but man, we have a real common sense problem in this country.
Name: A*** F******
Date: 2021-11-03 04:55:57
Rating: 3
Comment: I must take into consideration the amount of people this branch serves. More than any other Los Angeles branch of planet fitness I am willing to bet. I am a black card member & have visited almost all the L A. Branches & found the mid city branch to always need a cleaning overhaul. Please understand I am being honest. People wont stop coming so you cant complete an overhaul of suds & smell good. Oh well continue to try & find a way to get those bathrooms squared away. Until then I will still use your branch because I love planet fitness.
Name: J******* B*********
Date: 2021-10-28 05:21:54
Rating: 2
Comment: They over charged me . I had a membership black card that comes to $21 and some change each month . For the months of June, July and August they had taken $265.00. When I went in with bank statements only to find I had a passed due of $30 at that point I found it humerous. She said she would clear my account of what it said I supposedly owed. I Went back 2 days later only to find the bill still there. I closed my account out and said my fairwells .Way out of my price range. Theres no telling how many times that happened over the three yrs Ive been there. because normally looking at the bank statementsIm aware that they would be on there and may have over looked. at how many timesI dont trust them with my banking information and have good reason.
Name: S* C**** K**
Date: 2021-10-08 19:38:23
Rating: 4
Comment: This is one of the most crowded Planet Fitness locations Ive been to in part because of the location in the heart of Los Angeles, and because of the great parking situation. DTLA location is less crowded and therefore cleaner, and is also bigger, but there is NO parking and no bike security, so I guess this is where I will go from now on, cuz ~$23 a mth for a black card is a fitness bargain, cant deny.
Name: J*** L**
Date: 2021-10-08 02:29:32
Rating: 1
Comment: I had been a loyal member for this gym before Covid. After pandemic hit, gym closed for a long time and they reopened but they did not send me any notification in any form what so ever. I did not get an email since July 2020 saying my membership will be froze until further notice. Ever since then planet fitness did not send any notification and started charging autopay every month since march 2021. No consent for charging fees after they reopen, no notice for reactivation, no update for my membership status. Unbelievable. They just said they are going to refund only two recent months because I did not send cancellation. It is Not fair, not professional business.
Name: P****** D*****
Date: 2021-09-27 19:01:15
Rating: 3
Comment: Friendly staff. Crowded on a Friday around 8:30pm. A lot men spending great deals of time at the smith machines. Had to wait for a smith machine even after doing an entire workout routine out of order. Weigh racks were a mess. Not everyone wipes down the equipment after use here, so be sure to wipe down before.Bring your own lock at this location; they don’t have the built-in locks in the lockers. No spray bottles on the locker room, so you can’t spray the locker and shower before and after use. However, the staff did a great job keeping it clean.Hydro massage bed is just 5 minutes unlike the 10 min you see in other locations.1 star for the patrons, 4 stars for the equipment/building, 5 stars for the staff. 3 stars overall.
Name: C****
Date: 2021-09-26 05:05:34
Rating: 1
Comment: I’m starting to wonder if half the equipment isn’t broken at all times? They have about 15 employees working at the front desk who seem clueless most of the time and literally HALF the dumbbells are missing. When I brought this up to them they didn’t seem particularly worried about it. I understand it’s a CHEAP membership, but even $20 is too much for this gym. I guess I’m a glutton for punishment because I keep going and end up leaving with a lot of built of hostility... which is exactly what working out should relieve. The water fountain has been out of use for over a week.... lol. Like come ON.
Name: P*** G**
Date: 2021-08-29 15:43:07
Rating: 5
Comment: Finally Gyms are back and this is not the exception. If you don’t like crowds you can go very early in the morning, or in the late night. You can workout only wearing a face covering which, at least for me was so difficult because trying doing cardio gets you very suffocated. So, I think it would be a better idea just do some weight lifting.
Name: J****** L****
Date: 2021-07-31 04:19:40
Rating: 1
Comment: This planet fitness is disgusting. People everywhere without any mask in sight (mask mandates have now been reinstated). No one enforcing or asking people to mask up. Dirty paper towels and bottle caps scattered all around the floors. Weights left out everywhere. Yuck. Do better.
Name: D
Date: 2021-07-25 06:19:49
Rating: 1
Comment: Horrible and so beyond dirty. The employees were rude and they literally are charging for reusable masks in there. I would avoid this location all together.
Name: c******** R****
Date: 2021-07-21 08:30:17
Rating: 2
Comment: Workers are friendly, That’s bout the only positive. The men’s locker room is always filthy, the weights are never re racked by guests or employees, and the only time it’s doesn’t seem to be packed is around midnight.
Name: I*****
Date: 2021-07-11 18:46:56
Rating: 3
Comment: Crowd meter is pointless in this location becuase it will always be high. The employees are incredibly friendly but the gym goers can sometimes tend not to be. One suggestion i have for the workers here is to set a place for people to line up for the chest press machines. The burbank location does this and it does help with people not fighting each other and accusing each other of cutting the line or falsely saying they waited longer than others for them.
Name: J*** U**********
Date: 2021-07-02 19:18:59
Rating: 2
Comment: Not worth it. At capacity 24 hours a day. Tried coming at different times and same results. Squat racks might as well not be there because they are always taken. All benches taken. Unless all you do is run on a treadmill or do calisthenics, spend $20 more and go to another gym otherwise you will be paying to stand around and watch other people stand around waiting to maybe use a piece of equipment.
Name: D****
Date: 2021-06-25 14:39:53
Rating: 1
Comment: This location is terrible. Where do you begin, the equipment, the restrooms, the people, you choose… I came to this gym while I was staying in Los Angeles visiting family. I’m from Nebraska and the planet fitness in Bellevue is wayyyyyyy better than this one. The equipment is second hand equipment, the treadmills are lopsided. The restrooms are disgusting, the place doesn’t feel clean at all. One can tell that not enough money is being invested in this gym. The gym is always crowded, some people tend to hog up certain equipment for hours not allowing others to use it. It’s an old building, it smells, it’s dark inside, not a very inviting atmosphere.
Name: N****** E*******
Date: 2021-06-15 00:25:20
Rating: 5
Comment: Gym is always clean. Love that there’s a wide variety of machines. Staff is not too bad. It’s a 50/50. Some of them are super nice. Some are rude af.
Name: a*********
Date: 2021-06-05 10:48:04
Rating: 1
Comment: Profoundly negative experience at this location. I came in search of a new gym home. Per the owners response 5 days ago to the reviewer George, offering a free day pass, I likewise requested mine. I was told by employee Steven that such passes are not available -- despite the owners words below -- and employee Angel very rudely told me that I was begging for a pass, which was profoundly insulting. Angel also wasnt wearing his mask, in violation of state, county, and city law.Furthermore, trainers are not available, despite the sites advertising falsely promising them. The staff claims its owing to the pandemic, but there is zero law against having a trainer -- and there are multiple laws against Angels insulting people while maskless -- so you can see how little they actually care about anything besides not providing a fundamental service that their clients have paid for.I made a 15.6 mile roundtrip from Santa Monica, only to *not* be able to try your gym, as you publicly promised, and to be insulted by your employee. Youre inviting a class-action suit when you lie multiple times in writing.Within 10 minutes, you turned me from an eager and hopeful potential lifetime member to a lifetime evangelist about the vileness of this Planet Fitness location. Unbelievably poor customer service and false advertising. Zero stars.
Name: C*********
Date: 2021-05-26 22:22:32
Rating: 4
Comment: Planet fitness is usually kept clean, there has been times with trash and empty water bottles were left on the floor. The staff tries to keep up with members that use the facility. Im usually there late night, attempting to avoid crowds during the day. But it can still get busy. Staff is nice as well.
Name: G***** M****
Date: 2021-05-23 15:54:30
Rating: 5
Comment: I love my Planet Fitness. The employees are so nice, and there is never any waiting to use the machines the hours I go. Its perfect. And the price is THE BEST!!! THANKS PF
Name: L**** N*******
Date: 2021-05-17 15:15:27
Rating: 1
Comment: During the pandemic, I moved and transferred my membership to another Planet Fitness. When this planet fitness re-opened, they started charging me again anyway plus my annual dues. It didnt show up in my online account and it took corporate Planet Fitness weeks to figure out what was happening. It was all just the error of this location. I contacted them by phone and they said they could only help by email. Ive emailed and never heard back. I cant go in person because Ive moved. Its been weeks still, no refund. Its a lot of money at this point and ts not ok that they are stealing money from their customers.
Name: S T** m**
Date: 2021-05-01 19:03:08
Rating: 3
Comment: Mens restroom is dirty .. toilet paper everywhere on the floor, sinks dirty . Hardly anyone cleans there machines after use . And it felt stuffy inside . Only good thing is theres a open machine in every section . Could be better if staff cleaned better . And better ventilation.
Name: A**** M******
Date: 2021-04-02 22:32:43
Rating: 4
Comment: I am so happy to be at planet fitness . very clean place. And nice coustemer service. But let me say some thing the line out side so hard last week I was waiting 50 minute On the sun and the next day I returned back home because I cant wait still hard to get in I do understand for safety, I dont know how it will easy for coustemer. That will be nice if you figure out.
Name: J*** G
Date: 2021-04-01 19:01:40
Rating: 1
Comment: Of course during this whole pandemic I tried canceling my account but was told I had to get in contact with my home gym. Sadly this location was my home gym and since no one was working obviously I wasn’t able to get a response in time. I was trying to avoid getting charge and having to go in person. I am at high risk and did not feel comfortable going in person. WELL, they opened the day before I normally get charge and I called them that same day about canceling my membership and getting a refund since I was getting charged. One of the mangers told me I had to go in person or email but it would take them longer to cancel my membership or I can go in person for a faster process. As far as my refund I would need to email them. I informed her I have been trying to email them but no one will respond, she recommended to give them time. The next day I went in person to cancel and ask for a refund. My father was under my bank account as well and requested a refund for his membership as well. The manager was nice and informed me to continue emailing them because they were over loaded with refund request but they would get back to me eventually. They were only able to cancel my and father’s membership but not issue us our refund. She was really nice about the situation and even recommended me to email them two weeks later for a faster process for the refund. I contacted them multiple times however, today I finally decided to call and see what was the status or if I can get my refund processed. OF COURSE, now when I spoke to the manager I was told I couldn’t receive a refund and it was there policy they were no longer giving refunds. She was trying to be nice and issue me a refund for my account but request for my father’s account as well since it was under my bank account. They manager told me it’s there policy NOT to issue refunds she was just doing me the favor to issue one refund. I tried to explain that I had spoken to a manger in person and I was told differently. I also asked to speak with a supervisor but she stated she was the only manager at this location. She basically did not care and brushed me off ending the call. Like MANY reviews here I can agree they don’t care about you they only want your money. And don’t care how shady they are getting it. Now I am going through this whole process of having to go through my bank and open a claim. Why ? Because there isn’t a DAMN Corp number you can contact or anyone else if your home gym doesn’t feel like helping you then you’re screwed. This whole situation has been and is frustrating because I am being charged for something I tried preventing however they make you go circles so they can just take your money. I will never open another membership with this gym after this experience. WORST EXPERIENCE EVER. WORST GYM.
Name: b****** d***
Date: 2021-03-26 23:46:32
Rating: 5
Comment: Honestly one of the biggest planet fitness on the west side of LA. Some of my best work out were done here. Thank you Planet Fitness for finally opening in March 2021!
Name: D**** P****
Date: 2020-09-23 00:33:04
Rating: 5
Comment: A great gym for a great price, staff is friendly and helpful unlike the people at 24 Hour Fitness, which arent really 24 hour. Its actually fun and rewarding to workout here. They want you succeed and give you the tools and map to do so.
Name: 1****** O******
Date: 2020-07-28 18:31:38
Rating: 4
Comment: Loved the fact that it was 24 hours!I can beat the crowds.A changing room with lockers is a plus.I liked seeing the women wearing the tight clothes!I liked meeting my friends up there and miss that it is closed.Sometimes you got staff with a bad attitude but it is what it it is.$10 a month, cant beat it!😃
Name: T***** F***
Date: 2020-07-01 18:09:32
Rating: 2
Comment: Staff is terrible... Dont even acknowledge your presence entering or exiting club. Rarely clean and openly admitted to not sanitizing everything in the gym as they told eachother upon walking in. I know they are paid so far below poverty level and arent respected especially by their employer but come on. DO BETTER! Its shameful...
Name: F******* a***
Date: 2020-03-16 04:06:45
Rating: 5
Comment: I’ve been coming since beginning of the year the staff are all pretty friendly and very caring. The atmosphere is great and usually a pretty solid vibe from the regulars which I have become. Gotta love being able to knockout your routine with ease, keep it up guy
Name: L***** M* R****** A***** A********* I******
Date: 2020-02-20 19:22:01
Rating: 3
Comment: Im biased, LA planet fitness are sadly lacking compared to NYC. I was very d isapointed that the machines from treadmills to step masters were pretty antiquated. Im not happy at all, but the people are very nice and polite, the only reason it gets a 3stars. Also, wth is up with the womens bathroom, it always smells? They need an automated air freshener tbat discharges like every 5mins.
Name: T**** N***
Date: 2019-12-27 00:19:01
Rating: 1
Comment: Showers are disgusting 😣, no hooks for towels, no privacy, curtains are not wide enough to cover the opening of the shower, plus no shelves for your soap or shampoo, you have to put it on the dirty floors, and only 2 showers out of 3 are working. Very bad. The owner, has been notified many times by employees for this situations. that has been going on for many months apparently he doesnt seem to care. .
Name: M****** P
Date: 2019-10-25 18:38:01
Rating: 2
Comment: Great place to work out for $10. The staff though is useless thats why they get 2 stars. They take 6 months to fix a machine on average. But I guess you get what you pay for. Still recommend this gym but only because of the $10 monthly rate.
Name: C***** S****
Date: 2019-10-20 05:16:38
Rating: 1
Comment: Came in tonight, I got no warning that any of the showers or toilets were not working at all, ........ It would have been courteous to be warned during my greeting and card scan that non of the water was working but nobody working there bothered to do that, I had to ask to find out....... Really ? So sad. And very inconvenient. Not professional at all. I am beyond dissatisfied. Cancelled my membership tonight. Oh well. Im not the only one to complain about this planet fitness on these posts. Wow I am mad.
Name: A*** P********
Date: 2019-10-08 23:35:34
Rating: 2
Comment: Not only was this gym ALWAYS over crowded, but the method to cancel your membership is absurd. You have to either come directly into the gym or cancel via CERTIFIED mail. I understand taking privacy seriously, but if I can add someone to my cell phone plan easier than canceling my gym membership, something is wrong here. This policy needs to be revised as so many other gyms allow cancellation with convenience in mind.
Name: L** D******
Date: 2019-09-10 22:32:47
Rating: 1
Comment: These employees don’t have a clue what they’re doing. My friend and I tried to sign up to go together and after half-an-hour of signup paperwork they wouldn’t let my friend and I share our membership not a day later after they explicitly told us they could during the signup. The only reason I even go to this place (that subtly tries to discourage you from being healthy) is because it is close by. If there were a gym next door I would hope that this place went out of business so the new gym could use the space.
Name: A***** H********
Date: 2019-08-25 11:58:47
Rating: 5
Comment: Its affordable at $10/mo, mostly clean depending on the time of day. You got to understand it gets really busy during peak hours so sometimes staff cant keep up with all people coming in and also keeping the place spotless but they do a great job at it. Its a very easy way to get introduced to a gym and a better lifestyle. If you are just a beginner go here then you can go to more expensive gyms that have better selection of free weights and machines once you get the hang of what youre doing.
Name: J** C**
Date: 2019-08-24 14:51:04
Rating: 5
Comment: They keep this place clean. Plus, the employees are very friendly and helpful. For all that do not know, Black Cards can only be used 10 times per gym per month. They were kind enough to make me aware of that. Plus, 20 bucks a month with no signup, the best price possible!
Name: D** C
Date: 2019-07-10 11:30:08
Rating: 2
Comment: Always packed. The workers are always rude and seem miserable. Idiot workers and gym members always leave the doors open and let the cool air out. Genius! Theres always a broken machine. This gym is a scam. Its just to get people to sign up and they know most people wont show up. Do a simple search for why Planet Fitness is so cheap. They know most people wont show up and will quit in a few months. The TVs are always on some CNN bs, Fox News must be too triggering. LOL
Name: V**** K***
Date: 2019-07-04 22:36:06
Rating: 5
Comment: Ive been a member of Planet Fitness in Mid City for a few years now. Its more convenient to my home than other gyms, and the price ($10/mo) is unbeatable. I go during the mid-morning or early afternoon and there are always plenty of cardio machines available. I am VERY impressed by how frequently I see employees cleaning the gym - wiping down machines, mopping the floor, etc. Planet Fitness has a motto - the no judgement zone - and there are people of all shapes and sizes working out there.
Name: L******* G*****
Date: 2019-04-09 05:42:57
Rating: 5
Comment: Planet Fitness is a no frills gym. You sign up for their $10 monthly plans and what you see is what you get. There are no reserved classes that you pay extra for. This gym is located in Mid-City. The crowd here is completely indicative of the demographic of the area. Lots of people in their 20s and 30s, not many older people. Lots of machines and virtually no waiting or making a line. Weight machines are usually busy but thats common of all gyms. Good variety of machines and interesting guided workout areas. Parking can be a headache sometimes but it might just be that you have to walk a bit further, serves as a good warm up. Ive heard about Pizza and Bagels being served on certain days but I always miss it. Definitely a good plan to get some exercise in.
Name: E**** L********
Date: 2019-03-28 01:28:44
Rating: 2
Comment: This location is very close to my work so I come here a few times a month.They actually removed the ceiling fans here, so there is no circulation or cooling in the entire gym.Which means that this place always (and i mean always) smells like pooh farts, and I always have to worry about heat exhaustion. No fun!Parking is chaos.
Name: M*** 2***
Date: 2019-03-10 20:52:48
Rating: 5
Comment: Ive been a Black Card member for about two years now and signed up at the DTLA location. Sadly, that location has somehow deteriorated since it opened. The Venice location was a completely different experience on my very first visit last night. Overall, this place is much cleaner and layout of machines much better, with multiple TV screens rightfully placed in front of cardio machines and the mens locker rooms a HUGE improvement over DTLA in terms of cleanliness and facilities.But most importantly, I was greeted and attended to by Nigel, whos a newbie and had great character and energy. And even though hes new, hes a born leader and should manage this location someday if not soon. Hes one of this gyms best asset. Keep up that positive vibe, Nigel, and get yourself promoted soon! You deserve it!
Name: T****** K********
Date: 2019-03-05 14:32:04
Rating: 4
Comment: This is one of the good planet fitness sites! Ive been coming to this location for years and only struggle with getting on machines in January! The locker rooms are fairly clean and have staff checking them fairly frequently. Theres usually little to no wait to get on the type of machine you want, and most people only use the main areas to work out. for $10 a month, this is the spot
Name: F** A***
Date: 2019-03-01 21:18:31
Rating: 1
Comment: This has to be one of the dirtiest planet fitness in the US. Their bathrooms are extremely dirty, shower curtain has mold in them. No place to put your soap or shampoo. Changing room are always have a puddle of water. So you can’t really change clothes while getting them wet or dirty.Gym is a small but extremely crowded.Canceling my membership very soon, even though I have to pay $58 and some change in order to cancel it.Be careful with their black card SCAM they will only allow you to use other gym IN the nation 10 times a month. They advertise that there is no agreement and no cancellation fees but that’s false there is a one year agreement on their black card membership. As well as, you have to pay $58 and some change in order to cancel it before that year. Most of their salesman will never tell you any of the INFO until you are on the front desk Asking them to cancel your membership.
Name: M****** D****
Date: 2019-02-28 13:05:11
Rating: 5
Comment: Awesome staff, incredible price ($10/mo for gym use) and all the equipment most gyms offer except no TRX/cable crossover, which we can survive without. It does get crowded, especially during peak hours (6-9p). Plan accordingly.
Name: T B****
Date: 2019-02-16 07:36:39
Rating: 4
Comment: I usually go to this gym late night, when its not crowded. The gym is clean and the womens restrooms are clean for $10 it is a good deal! My only complaint is the customer service from the workers I encounter at night..really no greetings or smile Nada! just scan my card and thats it.
Name: R*** C*****
Date: 2019-01-19 05:21:10
Rating: 4
Comment: The gym is large, but crowded. Its hard to get sets in with bench press or dumbbells, because there are far too few units available for use. The staff are patient, kind, and knowledgeable. I love it here
Name: P***********
Date: 2019-01-02 04:36:33
Rating: 2
Comment: Its a clean gym with modern equipment but they are (purposely) lacking in the machines that men want to use the most. For instance no bench press. Also only 1 bicep curl machine. Also only 1 fly machine. Those are the top machines in use at any gym, yet PF deliberately under provides on those machines to keep out any guys who actually came to gain some muscle.The showers are the smallest youll ever see (hardly bigger than a phone booth). The showerheads are weak or eco friendly rather providing a poor water pressure shower that feels cold and terrible. Speaking of cold water, on any given day theres little to no hot water in the showers, its completely hit and miss. They have failed to have consist hot water from literally the day they opened until now (I know because I was there on opening day and its been a struggle to get hot water ever since). Please PF, for once and all, upgrade your water heater to accommodate your members and stop acting like its surprise every time someone mentions it. You know damn well it doesnt work right, hire a competent plumber and get it fixed.
Name: D****** P******* V*****
Date: 2018-12-21 13:05:59
Rating: 5
Comment: I LOVE working out here! The coaches are friendly and knowledgeable and welcoming, the front desk are nice people also. I like the workout, even though it is tough, it is tough in the best way possible. I always feel myself getting stronger.
Name: A***** N
Date: 2018-12-15 05:54:47
Rating: 3
Comment: Well maintained. Off peak hours are the way to go, otherwise theres usually a wait for most machines. Cant beat the price.That being said, they dont have real power racks-- only Smith machines, so its a no from me, bro.
Name: E***** R******
Date: 2018-11-22 18:30:44
Rating: 5
Comment: 5 stars because for $10/ month I am able to get my cardio in as well as my upper body workouts. Some of the girls who come in here could use an attitude adjustment but oh well. The staff/crew (not sure what they’re called) they are all amazing. Super friendly and helpful. I NEVER go to the gym during peak hours so I cannot comment on whether there is parking outside or enough machines since I always find parking and space to workout. The gym is generally really clean and I usually see them cleaning the floors/machines.
Name: C**** N*
Date: 2018-09-29 06:24:56
Rating: 3
Comment: Affordable membership, very clean, 24 hrs gym, lockers, showers, friendly staff and gym users. it gets really crowded on certain days (m-w) hence the waiting time on machines. gym is smaller compared to other pf branches. parking is small.
Name: J*** C
Date: 2018-09-18 03:35:57
Rating: 1
Comment: While working out on a Sunday night, I was being harassed and body shamed because I wouldnt stop using a machine. Reported the incident with a witness and the club manager Mario said I was in the wrong and would cancel my membership. Please stay away from this gym for your own safety and let others know.
Name: C******** M*******
Date: 2018-07-17 02:04:18
Rating: 1
Comment: To the owner, kindly train the person handling the phone some good or proper customer service. His tone suggested that becoming a member was a bad choice. Kindly send mine and my unborn child’s gratitude for the stress he gave us.Thanks
Name: S***** A*****
Date: 2018-06-19 22:07:16
Rating: 1
Comment: Worst gym ever, there isn’t enough stair climbers the only 4 that they have... one has been broken for 2 weeks now. The front desk should smile more and not sound so bored.... but I see why they are bored, it’s because their customer service sucks! Going to another gym where its enough machines and the employees are much nicer. Please do better for future customers! Yeah $10 for sure!
Name: A*** E****
Date: 2018-06-05 14:52:39
Rating: 5
Comment: Big parking lot, open 24 hours, clean gym, cheap price! Yes its really busy during the day and evening so best time to go is at midnight or early morning. There is less people at that time and a lot of machines and free weights are available.
Name: D****** P********
Date: 2018-03-20 23:58:08
Rating: 4
Comment: Yeah, so its crowded, staff is just OK, and there arent enough free weights. But for $10/month and no long-term contract, youre gonna complain? This is fast food fitness, and honestly, you get *much more* than you pay for here. If your wallet is well padded or you want classes and top amenities, go elsewhere. If you need something CHEAP and close to home, this might be your best bet.
Name: J***** K*********
Date: 2018-03-14 14:50:22
Rating: 5
Comment: I have been a member since 2016. Its not usually two packs when you go in early in the mornings around 6 AM. The machines are always in good working order. I highly recommend this place.
Name: R M
Date: 2018-03-13 05:29:59
Rating: 1
Comment: The gym needs a complete renovation. Ive seen buckets on the floor to catch water leaking from the ceiling. Sometimes its really stuffy inside and the windows get foggy. Often packed so parking is usually a problem even when the gym is empty. Definitely needs to replace several machines too. Majority of the staff are friendly to customers which I dont understand because their manager named Mario is the complete opposite.
Name: s******* w***
Date: 2018-03-01 04:25:07
Rating: 3
Comment: Rating is 3.8 broken stairmaster sad because Im obssesed with it. Very packed around 6-8:00pm weekday. But very humble and cute people, not stuck up ass environment.The hente is strong here. Very proud to see so many people working out hard. Tip. If you see a machine you like, you basically have to camp out near it so you can actually get a turn. Im visiting, overall worth it.
Name: J**** S********
Date: 2018-02-07 16:03:33
Rating: 2
Comment: I have been a member since November, 2017. The positives are: Its cheap and there is no pools, saunas or other water. I hate the chlorine smell those gyms have. They also have an infrared booth I like to use. The staff is not really friendly or helpful. Almost every time I have asked a question about something I am told, I cant help you with that without getting someone or directing me to someone who can. At least half the cardio machines dont function fully. Lastly, they never gave me my free t-shirt for signing up, and when I asked the same staff member who helped me on my first visit, he told me there was nothing he could do. I dont really want their t-shirt now, its just the principal. This gym is a great example of you get what you pay for.
Name: M******* B********
Date: 2018-01-22 22:08:13
Rating: 4
Comment: Great gym for the price. It can get crowded but theres lots of machines to go around. Remarkably clean considering the amount of people that go through there. Would be nice if the free weight area was a little larger, its definitely always the most packed section. Overall a quality budget priced gym
Name: J***** G****
Date: 2017-11-08 03:54:39
Rating: 3
Comment: This would be a great gym, but I have a few problems. The lack of an overhead fan is a problem. Why every other Planet Fitness seems to have one but these and not this one, is beyond me. An overhead fan gives me a better workout. Less sweat and less wear and tear on the cardio equipment is a blessing. Also no easy wipe down. I still have to tear off paper towels off a roll instead of the other location where they have the dispensers that deliver it. Did the owners of this facility not realize that it actually saves on the cost of paper towels using a dispenser? And finally, why are the machines seemingly always out of order. Is it impossible to maintain the equipment so i can get a good workout? This is the closest planet fitness to me, but yet I feel compelled to go to others. This should not be. I want to go to a local planet fitness and get the same workout as others. Yet I dont feel that way. This is coming from a Black Card member who is frustrated.
Name: K***** K**
Date: 2017-10-12 17:47:31
Rating: 4
Comment: Give me a break people!! Reading reviews of people based on one time. Ive been coming here for over a year and Ive found most of the staff to be friendly and if not overly friendly they were slammed. To top it off Ive never seen it dirty or messy, I go in afternoons and late nights... Never has it been unclean... Someone is going to write a review about one time they were short staffed in the middle of the night and weights were everywhere? Come on, you pay $10-20 get over it!!! Anyone that didnt seem friendly in the past isnt there now. Calm down and give this place a break. It is CLEAN, the machines are great... I came from 24HR in Hollywood where everything is old and broke and the people stink! Oh and if you owe money you dont get to go... Pay your fees... Its cheap anyway and who the hell expects a business to let them in or give them stuff for free????Another bonus about this place is the tanning, red light and massage machines included in the $20 membership. The only crux with that is when you do the tanning survey for the first time it will base your set tanning time based on your skin tone, so if youre white AF youre only going to get 5 or 6 mins and it will never update. You will need to go to other locations that dont have the electronic system in place or cancel your membership and rejoin like I did. Stop being babies and do what youre there for & work the F out. Step acting like they need to roll out the red carpet every time you come here, if you want that, go pay $300 a month at Equinox & they dont do that there either!! And no I dont know anyone here, and I dont get anything for saying these things! 💪
Name: � R
Date: 2017-06-14 03:44:55
Rating: 2
Comment: I am opposed to write a negative or bad review about any place I have visited but this warrants my first. First off the facility is well kept as far as cleanliness, machines work and staff are friendly for the exception of one: the manager named Elijah. He is very unprofessional, judgmental and overall not nice when it comes to customers. Yes there is an issue with my account and Elijah had Agreed (in person/last week) to let me use the gym until I am able to fix the issue by next week. I went in today excited to work out and long and behold Elijah claimed there was no such agreement and he refused to let me in. When I asked if there was anyone else I could talk to above him and he said he owned the place and did not report to anyone else. I was dumbfounded but Im no one to argue but I will definitely get a hold of someone at Corporate. Again the facility is top notch (Five Stars) but Im very disappointed at the way this manager (Elijah) poorly handled the situation. I did mention if I could go to another planet fitness and he threw that gym under the bus claiming, Other gyms let people in and they dont care but its different here. I understand he was doing his job but at the same time it goes against what the gym is all about. Im definitely not going back to Mid-City which is sad because I like to support businesses in the community. Again this is in no way to put this gym down but if the Manager was a bit more professional maybe I would give this place a 4-star rating....maybe.
Name: R**** U******
Date: 2017-06-13 18:01:22
Rating: 5
Comment: Great option for budget!Its a really great option for people on budget or going to gym 2-3 times a week only. Monthly starts at $10 with no contracts thats the best part. Its open 24x7. They host free exercise classes focusing on different sections of the body and most are free to enroll for the members on FCFS basis. Good locker room and shower facility. Never had an issue with hygiene.Coming to the actual exercise floor, they have all machines and equipments except for free weight barbell rack (they have smith machines tho so it isnt a big issue). Loads of treadmills, elliptical, cycle, stairs etc cardio equipments. Designated 30 min workout areas best for people who do full body often.Parking isnt a big issue as the adjacent lot can also be used. I prefer going there in evening time. Lot of things to shop nearby which adds to convenience.All in all the best franchise I have been to which really provides for the needs of an average to above average John Doe !
Name: B**** B******
Date: 2017-05-23 20:56:10
Rating: 1
Comment: Had to pay a charge from another pf to get a new membership. Paid it in feb this year and been going since. Yesterday i was told i still owed that money and was not allowed to return until i paid. Called up the manager Miguel at midtown pf and he was super rude and gave me the run around and didnt want ro help so when i asked to cancel my membership, he hung up on me!!! Worst gym Ive ever been to! Gym is always a mess, employees are incompetent, and the management is really rude. I highly suggest you stay away from this gym.
Name: F****** A****
Date: 2017-05-09 03:31:15
Rating: 1
Comment: Unsatisied! I dont typically write reviews but this is a must. When I got to the gym I had to wait several minutes to be attended. There were two staff members at the front desk. One was speaking on the phone and the other was trying to act like he was busy doing something else. The guy on the phone looked at me but didnt bother to make a small gesture to ensure that hed be right with me. The most annoying part was that I was the one asking questions to obtain more information. The employee did not even give me a tour of the gym. I was not even told there were lockers, I had to ask. I got annoyed and so I left the desk and went on to work out. The good thing is that I am familiar with certain machines. But after that night, I never went again. Its like the staff members have no knowledge of what a gym is and theyre just there to basically make sure people check in.
Name: D****** M******
Date: 2017-05-02 16:59:56
Rating: 4
Comment: Staff is really friendly... Parking might be difficult to find. Always clean, the environment is cool, but theres not a lot of dumbels or power lifting machines... The whole gyn is mostly packed with treadmills. One more thing, it always gets packed starting around 4:00 PM
Name: T*********
Date: 2017-03-02 04:46:19
Rating: 1
Comment: Beware!!These people are not interested in maintaining a good customer relationship. They only care about making money. I just recently signed up in January payed the $39 initial fee and $10 monthly fee in February. In March I get hit with another fee of $39 they claim to be a yearly fee. What?? Ive only been there for two months! Arent these fees supposed to be at the end of the year?! I mean this is the first time ever I ve been expected to pay a yearly fee with only two months into a contract. They neglected to explain this to me and if you see the contract its very vague it doesnt tell you that you will be charged a yearly fee two months into your contract. It just says a yearly fee on so and so date which to me this means next year. They didnt try to keep me as customer, or apologized for the misunderstanding. Ive cancelled my membership and will never give my business to this place again. Transperancy should be the way to run their business but its definitely opposite of that. Gym is small and if I wanted to pay $100 with only two months into the contract I would find myself a bigger gym to go to with better customer service. See contract image.
Name: j**********
Date: 2017-01-11 16:33:42
Rating: 5
Comment: Went in for the first time in the morning. I loved the space, the machines and the locker room. I felt right at home also as no one looked nor felt intimidated or ashamed. People of all ages and body-types just putting in work to get into shape. I recommend this place to anyone who wants to exercise in an environment that motivates and encourages.
Name: S**** L******
Date: 2016-11-25 22:30:55
Rating: 5
Comment: I love Planet Fitness. I go there pretty much every day. You see everyone working toward a goal; its not all fitness queens and bodybuilders like at other gyms. I do mostly cardio and focus on the lower half. The gym area and the locker room are clean and there are always people around to ask questions.
Name: F******** D******* S*******
Date: 2016-11-23 22:55:37
Rating: 4
Comment: My neighbor told me about this place and she totally loves it/PF!!! Ive read the negative posts and was skeptical. So.......I decided to see for myself AND THEN make an intelligent decision.When I arrived I was greeted by Staff Member Mia and she immediately invited me to take tour, it was thorough. Mia suggested I look in the Mens locker/showroom and it was spic/span clean. We completed our tour and sat down w/a no pressure membership sign up and suggest if/when I do online to click on Midtown. We thanked each other for the visit and I left.I am comfortable w/what I saw and the treatment and I will be looking to join this week.
Name: J*** K***
Date: 2016-10-13 22:03:34
Rating: 1
Comment: Really poor experience here. I have been a member for 9 months now. On my last visit I was approached by two of their teenage employees and told that because another woman had complained about my shorts that I would have to change clothes. I told them I didnt have anything else. They told me that either I put on the mens incredibly large shirt they had brought or I would have to leave. 1. The shirt was so large its essentially a dress on me- not safe to be working out with weights and machines wearing that. 2. No, my shorts were not to the knee basketball shorts but these are shorts I wore for high school pe without an issue (not to mention I signed my contract wearing shorter shorts than these and it was not an issue). 3. This is marketed as a judgement-free zone and it was the opposite of that. I reached out to corporate with my experience and told them that as a woman (struggling with self esteem issues; its a struggle to even get to the gym) that I left feeling defeated and unwelcome and all I got was weve passed on your experience and nothing more. Im bothered that I was minding my own business, trying to be healthy and get in shape, that I was told to leave instead of telling the other woman to do the same.
Name: L*** V*********
Date: 2016-09-08 06:27:01
Rating: 5
Comment: Great Place, If Youre A Guest Bring Some Form Of I.D
Name: J****** B********
Date: 2016-08-22 01:26:57
Rating: 1
Comment: I been to Midtown location twice, not the one I signed up at..staff is rude!!! I took my daughter as my guest today & they said that the massage chair & Hydromassage bed is not for guest, I told them that I have the black card & the Planet Fitness that I signed up in did not have theses rules...so even Midtown is closer its best I drive a little more & receive all the services I paid for & no hassle....its not packed at Midtown, now I know why....STAFF IS RUDE!!!!
Name: R*** H*******
Date: 2016-06-17 23:36:27
Rating: 1
Comment: Im french and I was in Los Angeles for 1 - 2 months. I wanted a cheap and nice gym. It was nice but the manager said to me that when I will leave L.A, my membership gonna be stopped. And what I see in France ? Planet Fitness. They stole me 30 dollars and more without any contact ( email or message ) and they saw that I wasnt in the gym anymore ( with the card ). Im student and I dont have lot of money. So, +30 dollars is not nothing for me.I contacted them but I dont have any answer from them. They are just stupids thieves.If you can go to another gym, go, dont stop in this gym.Planet Fitness, if you see my message of course, if you dont answer to my email, Im gonna call the french polices to talk about that, I always have the paper with your manager explanations.
Name: H**** J*****
Date: 2016-06-14 02:33:08
Rating: 1
Comment: I used to be really close to this gym, so it was the perfect place to go. I then got transfer and couldnt get over to the gym to cancel. For about 8 months I kept getting charged which is my fault. Finally I called the agent who checked my account around the end of May and said send in your cancellation by the 10th of June and you wont get charged. So on the 1st of Junes they charge me the $60 for.thier year renewal which the agent failed to mention when I called originally. I didnt find out about this charge until today in which I called the manager who stated this is in my contract but something that his agent failed to mention in the first place. This fee makes no sense if Im no longer a member of your gym and I will be disputing it through my bank and never dealing with this company again.
Name: M****** G*****
Date: 2016-04-16 06:48:12
Rating: 4
Comment: For $10 its great, especially if this is your first time going to a gym. If youre already fit and just want to stay fit this place is fine. If youre looking for more machine variety or lunking this place is NOT for you. Otherwise its good. Staff are people that exist I guess. They dont really greet you or anything but personally it doesnt bother me. I come in, do my routine, and get out. Theyre there if you have questions or concerns but otherwise dont expect anymore than that. Can get pretty packed during peak hours but mostly its comfortably busy. Id recommend wiping down machines before using them because no one seems to remember that other people may want to use them after getting their bodily fluids all over them.
Name: J**** Z*****
Date: 2016-04-02 20:36:29
Rating: 3
Comment: Edited review* 4/2/16This place was going very good . People complain that its busy, and I had left a review for 5 stars before . But I started to noticed a few things .In the morning I use to come early and their was no people at all so the gym is all for you . But then the staff are not in a great mood in the morning idk why . They dont really great you . Anyways thats the reason why I left a lower rate. The reason was because I was feeling very motivated and pushing my self to it . So since its a place where they dont judge you . They say they dont have a scale to weight your self because they dont judge you at all. Yet I bought my self a rope. And when I use to go to 24 hours fit ness and they were okay with me jumping the rope. Now I came here and I know its very little . And I am aware that they care about safety. But come on I came to an empty area, and start doing my work out and they come to me looking all mad Telling me I cant jump my rope and an empty space . Like dude their is no people in the morning . If you feel you might need more space . Or need a pool or more weight lifting machines . Pay a bit for another gym . This gym its alright for the price. If I wasnt paying for what am paying now . I would have gone a long time a go . But you pay for what you use . Therefor the rating isnt so poor . Hope this review helps--------------------------------------------------------------------------I love this place . Very clean . Some staff are nice some are bit rude . But am not those type of people who care about service at Gym . Like really? Yeah you need to feel good and feel welcome. But to a gym you go to push your self . I been two 3 different gyms and this one so far I feel the best . No commitment, very affordable, and 24 hrs . If people complain then go pay more for a luxury place. I think you cant go wrong with this at all. Yeah some people might not clean. But I been to places where people give zero f***s and equipment is tore and very dirty . At Least here people dont stare at you because you cant pick up heavy weights or cant run fast . Overall my experience here has been great .Ps. Its much better when you take someone because you guys push each other .
Name: I**** C*************
Date: 2015-12-26 12:53:33
Rating: 5
Comment: Friendly, well-trained staff. Clean, safe environment. This 24-hour location is very convenient for me. P.S.- I did have to ask for a tour, even though I told them it was my first time; they were happy to show me around.
Name: A*****
Date: 2015-05-29 10:45:08
Rating: 5
Comment: Great location.Dont have trouble with staff.Go in with my bro n kill the gym every time.Parking can be frustrating around 4 to 6pm mon tues n wed.The highest free db is 75 which sucks. Anyways I love this gym due to location, pay and no critics
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Name: E*** M*****
Date: 2024-07-04 00:43:36
Rating: 2
Comment: So I’ve been coming to this gym for about 2 years and have seen it degrade month by month. The actual workout area is ok but the locker rooms and showers most of the times are dirty and almost unusable. At the time I am writing this review 2 of the 4 men’s shower stalls have been down for weeks. To make matters worse a lot of the people using them treat them like their own personal showers and constantly taking 20 plus minute showers and even shaving in them.Most of the lockers have locks on them even at 3am when the gym is mostly empty. I’ve seen people using at least 3 lockers to permanently store their personal items there.The worse part is several times people are sleeping on the benches in the locker room and others are having outbursts yelling at other patrons.My honest suggestion even if it does go against my own interests is to shut this gym down atleast 2 to 3 hours nightly to clean it up and sanitize. It would also help clear out the riff raff that park there cars there all night long, identify those who are hogging the lockers and use the locker rooms like their second homes.