Planet Fitness

Address: 2725 N Bristol St, Santa Ana, CA 92706, United States
Phone: +1 714-568-9700
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Toilets,

Category: Gym, Fitness center, Spa, Tanning salon
Rating: 4.2
Site: https://planetfitness.com/gyms/santa-ana-ca
Worktime:
DayTime
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
Friday12 AM–10 PM
Saturday7 AM–7 PM
Sunday7 AM–7 PM



Name: C******** H********
Date: 2024-07-03 21:32:22
Rating: 1
Comment: Dont leave your bike outside because it will get stolen and the gym dont care about it
Name: D**** M********
Date: 2024-07-02 04:30:37
Rating: 5
Comment: I like this place, what I dont like is the attitude of an employee who is there at night, her name is Jenise, she is so abusive to the people we have had menbrecia for many years. There was garbage in the massage chair and I told her, can you remove the garbage? and he told me, take it away, I think his job is to keep the machines clean because thats what they pay him for too.
Name: J* S*
Date: 2024-06-25 13:15:49
Rating: 5
Comment: Great gym, clean, well maintain equipment, staff is friendly unlike other gyms. Members are respectful.
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Name: W****** G*****
Date: 2024-06-20 22:36:22
Rating: 5
Comment: Nice PF. My home PF is in Henderson NV. Went here while on vacation
Name: J******* H******
Date: 2024-05-28 04:07:30
Rating: 5
Comment: Love this place
Name: a**** A******
Date: 2024-05-14 22:22:03
Rating: 5
Comment: Been coming here for 2 years and half, & I been greeted great by the employees here. Bryan, Janice, Elias, Rosie, Liliana, Robert, Bryanna, Mariela Etc… they keep the gym clean every time I come in there’s always employees cleaning. And this gym has provided the right equipment to improve my gym journey.
Name: M****** J******
Date: 2024-05-14 17:31:03
Rating: 5
Comment: Love this location been a member already for about three years. The girls in the front are always nice and greeting people. Usually very clean there will always be someone cleaning. The showers are very clean usually too. There’s lots of cardio equipment. I enjoy working out here!!
Name: M******** C*******
Date: 2024-05-14 17:26:08
Rating: 5
Comment: Love the friendly staff at this location always greeting with a big smile when you come in! The price and the variety of machines that they have is also great I would recommend for anyone trying to a good workout with a good atmosphere!!
Name: A**** C*****
Date: 2024-05-14 01:04:20
Rating: 1
Comment: The girl from the front desk shes doesnt know how to talk to people(The name hony) I was asking some questions she was on the phone and she was answering with a bad face and attitude Im really disappointed
Name: H**** L******
Date: 2024-05-06 00:37:36
Rating: 5
Comment: Brianna and Maria are super nice always greeting and saying goodbye! Also the gym is very neat :)
Name: S******* A******
Date: 2024-05-05 23:35:20
Rating: 5
Comment: Very good attention, excellent attentive service from María and Briana. Very clean gym
Name: H**** R****
Date: 2024-05-01 03:25:46
Rating: 1
Comment: There are really bad services in the reviews. There are a lot of people with bad reviews, very unprofessional workers, all girls with bad attitude 😒
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Name: H**** R****
Date: 2024-04-30 02:45:50
Rating: 1
Comment: They kick me out supposedly I was making a lot noises dropping the weight no refunded my monthly and year fee I was barely charge a 1 week ago very disappointed dont recommend this gym to nobody they canceled my membership and they never give me my refund back
Name: L** E********** N**** C*****
Date: 2024-04-02 17:36:38
Rating: 4
Comment: Always clean. Paper and Disinfecting Spray stations all around the workout stations for everyone to clean the equipment after they are done working out. Some running machines need maintenance. Plenty of parking and not that pack.
Name: B* B*
Date: 2024-03-19 21:18:10
Rating: 4
Comment: Very basic compared to others. The shower curtains barely cover the shower steak entrance.
Name: D****** O****
Date: 2024-03-01 19:37:34
Rating: 1
Comment: I walked in this gym on Thursday February 29 AT 545 PM after work and these two employees STARED as I walked in as if they never seen a person before the female ran after me ALLL THE WAY TO THE RESTROOM INFRONT OFF EVERYONE to tell me I was denied access when I asked why this never happend she was not a professional person at all she was using her thumbs putting them over her shoulder saying there was a problem with my account than when I walked up it was like she was trying to pick on me for fun maybe it makes her feel better about herself for picking on a good looking person the guy had a confused look like he knew she was just picking on me than she ran yelling excuse me giving the gym a show it was the most embarrassing thing ever! Especially because I pay my bill every month and I paid 39 dollars for my yearly and 21 for the month all in February she told me my account was 500 days past due she said it as if she was trying to humiliate me and she did I showed her I pay all the time and 61 dollars was taking out this month how would they feel if they paid and someone denied access JUST BECAUSE THEY COULD MAKE THAT DECISION she told me bring up the app and the amount due was from OCT 2022 I BEEN PAYING EVERY MONTH AND I EXPLAINED TO HER AND SHE SAID I WAS DENIED ACCESS AND I SAID I DONT WANT TO HAVE TO WALK BACK TO THE CAR AND SHE SAT WITH A SMERK ON HER FACE AMD SAID WELL YOUR GOING TO HAVE TO WITH A SMERK AND THE GUY IN THE BACK LOOKING LIKE THEY WERE JUST HAVING DAY WITH THIS now I been going to the gym not one person has said a thing therefore she seen me and immediately picked on me I thought this was a no judgment place that would mean NO JELOUSY ALSO RIGHT she was so unprofessional and I am so embarrassed for this gym to have kids with no brains if they seen all those payments they should know a 2022 payment will not turn me away and deny access I went to another planet fitness in the same area and they didnt say anything I asked the girl there and she said your not denied it just says there is a balance due she said just take care of it when you can and have a great work out so that leaves these two employees at your location as bullys and I know that if this is a place where you dont have to feel uncomfortable or discriminated on they are not the people for the Job as soon as I showed proof of payment the female walked away laughing and when I asked the guy for names he acted as if he didnt hear me so I left embarrassed and ashamed of this place I will never step foot in this place again and I will complain all thr way to corporate for them to get discipline they should not be working at a place like this or even serving people maybe a trash company or something to keep them behind doors I am 35 years old and I have never came across behavior like this in a GYM.a note to the employees Maybe you should love yourself before working at a place like this!
Name: K****
Date: 2024-02-22 21:50:07
Rating: 5
Comment: Bristol st. Santa Ana has the best manager,Robert and other friendly people at the front desk. All 5 friends I brought here as guests on my black card joined and thank meThey are so warm and welcoming. They know health is mind,body and spirit and give uplifting welcoming energy.
Name: C***** P****
Date: 2024-02-19 13:48:55
Rating: 5
Comment: My first day and it was excellent, and the attention was very good from the boy who took care of me
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Name: M***** J******
Date: 2024-02-13 14:43:01
Rating: 5
Comment: I just joined this gym and like it because they have amazing opening hours and its not very crowded ever I can pop in for 20 minutes in the morning and get about my day
Name: D**** G*******
Date: 2024-01-23 00:03:14
Rating: 1
Comment: Absolutely terrible people and business I have tried planet fitness twice over the years for multiple months at a time . it’s absolutely ridiculous. The whole company is a joke I would give it 0 stars if I could.
Name: A*** P*******
Date: 2024-01-12 16:58:03
Rating: 5
Comment: Nice place! Clean!
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Name: J* F***
Date: 2024-01-12 16:56:34
Rating: 5
Comment: The morning crew is awesome! Always clean and welcoming.
Name: O**** B******
Date: 2024-01-03 22:02:39
Rating: 5
Comment: The best of all gyms
Name: P*** J*** R******
Date: 2023-12-22 21:46:54
Rating: 5
Comment: Always clean
Name: E******
Date: 2023-12-19 16:30:58
Rating: 1
Comment: Was robbed while I was on the workout floor. My locker was broken into(my lock was cut, most likely bolt cutters) and my credit cards were stolen from my wallet. Told the front desk but all they did was give me the card of the manager. Luckily my bank took control and put a stop to my cards. If you go here leave your valuables in your car, but just know this location has a theft problem.
Name: D****** M*******
Date: 2023-12-16 17:12:33
Rating: 1
Comment: Always smells people always on there phone on machines instead of using it..and on top of that becarwful because u keep getting charged after u cancel even after i called and asked when to come in to not to be charged not spending money in a ratchet place
Name: M**** v*********
Date: 2023-12-14 22:08:54
Rating: 4
Comment: There is not much variety in equipment but the equipment does feel new and it feels like you are welconed
Name: P*** L****
Date: 2023-12-05 16:48:57
Rating: 4
Comment: Plenty of machines and freeweights, nice and clean as well
Name: M***
Date: 2023-12-01 04:30:05
Rating: 2
Comment: The weights are always packed. Many hoarding several weights at a time. The employees there seem like they all just started yesterday. One of them actually told me they he just started that week. I couldnt tell them apart. Seems like theyre all from the same training group.The equipment all look Im great condition aside from some that were out of service. If you sign up, use someones referral code to avoid the 12 month commitment on the contract.
Name: M**** P****
Date: 2023-11-07 07:30:12
Rating: 5
Comment: I like the customer service and the place is very clean i like it🙂👍🌹💃💃
Name: j*** l*** h********
Date: 2023-11-01 14:44:09
Rating: 1
Comment: Be careful and secure your belongings, since there are some people who steal things in the locker rooms.
Name: G******* P***
Date: 2023-10-25 20:03:08
Rating: 1
Comment: Just your average planet fitness with terrible hours. Highly recommend getting a black card and testing other planet fitnesses around the region with better hours and switch down to your regular membership. Cant find myself regularly working out here unless waking up early besides the point that police are constantly hanging out at the checkout counter making everybody feel uneasy and unsafe. Dont know what the deal of this place is but highly advise anyone to check out literally any other planet fitness.
Name: J**** L****
Date: 2023-10-09 15:49:40
Rating: 4
Comment: Great gym. very clean. staff is very friendly. just busy like any other gym at peak hours but during off hours its wonderful.
Name: M****** P****
Date: 2023-10-08 22:45:28
Rating: 5
Comment: Good exercise
Name: B****
Date: 2023-10-02 06:08:12
Rating: 4
Comment: Solid space. I’ve been going for almost two months and the staff are super friendly and cleanly. Others lifting are usually very friendly as well. My only gripe is that it’s kind of hard to get a spot at a smith machine during busy hours. Some people will sit on smith and super set with free weights for up to an hour. Not that big of a deal cause if you ask, some people will gladly let you work in. Also another pec deck machine would be sick.
Name: D*** B****
Date: 2023-09-28 01:34:56
Rating: 4
Comment: The gym itself and the locker room are always clean. The mornings arent bad. It does get crowded at night. Friendly staff. For the price you cant go wrong with planet fitness.
Name: V***** �**** N*****
Date: 2023-09-21 18:20:25
Rating: 5
Comment: Excellent place for a good workout gym!
Name: B** I*****
Date: 2023-08-07 00:52:57
Rating: 5
Comment: Ive gone to other gyms and theyre all groady compared to this gym. Everything is clean and fairly new. Staff is kind and keep to themself. Other customers keep to themself and are kind and courteous.
Name: Z** Z
Date: 2023-08-03 21:58:10
Rating: 1
Comment: Hey owner can you tell your manager Robert to fix your business. He gets paid no? Took him I dont know how long to fix the hand dryer in the mens restrooms. Its a hand dryer not some quantum physics.. its not that hard! Today 8-3-2023 the drinking fountain doesnt work, when is it gonna be fixed? And yes I asked the nice employee but apparently your manager doesnt comunícate to them anything. I think your manager doesnt care about your place of business. Hire someone else. Hire a real grown up stop hiring this kids.
Name: S***** B***
Date: 2023-08-01 21:09:03
Rating: 1
Comment: Worst place ever staff steal and supervisor knows.Don’t go to planet fitness in Santa Ana
Name: M** H*********
Date: 2023-07-30 20:13:52
Rating: 5
Comment: I just used the restroom 🚻 and it was in bad shape ... And everything was soakingwet 💦 I mean I could slip and slide off the countertops ... And staff was just posted at the front desk 😶 ... Thats the part that kills ☠️ me 😤 ... Im not going to give anything less than a 5 ⭐ rating my criticism wont go beyond this comment because I adore Planet🌎 Fitness for what they do - I mean the membership cost💲 is affordable ✅ ( even in this economy ) for everyone in our community especially those who we often avoid or even worse judge & criticize their conduct, behavior 🚷 and foul odor♨️ but this establishment thankfully helps with hygiene & understands that EVERYONE has the right to bathe!!! Regardless of their ability to provide shelter 🏠 or even 3 meals 🥣 a day for themselves ... And I love the bring a friend membership plan & an opportunity to share the gratitude of what a 🚿 shower can do with another who is in need of what most of our community takes for granted, & does not yet have a membership of their own .... I know that this policy of no judgement at Planet 🌏 Fitness come one, come all, has helped numerous fellow men and women to take that next step to better their situation.For example : The ability to show up 📅 on time ⏰ to a job interview shaved🪒 and showered🚿 evenif they slept 💤 outside 🌌the night🌙✨ before. Or just be in a public place and blend in with everyone else, instead of being asked to leave 🚷 because their odor ♨️ is☢️ offensive ⚠️ to the other patrons.... I mean I can go on and on - honestly? This takes a special kind of leadership to implement such an “open door- everyone is welcome” policy into their business model, and I believe this must have been 😇 divinely inspired 💟💜💟💜.❤️ ....So if this particular location has a🏄🏻‍♀️ slip and slide in the bathroom 🚻 Im cool with that 😎 I will bringhand 👏🏼 sanitizer next time 😁✌🏻😁✌🏼
Name: V****** A*****
Date: 2023-07-27 02:01:03
Rating: 3
Comment: There always seems to be an issue with the handicapped shower with the water pressure going down drastically when other people are using the restrooms or the faucets out in the sink area or the other showers.. We have to drive quite a distance to go to the ones that have limited issues with water pressure and didnt succumb to the stupid time changes that most of them did because not being 24 hours anymore is a real bummer so that sucks but thats how it is at almost every single planet fitness that weve been too except the one on La Palma that 1 was really decent but also they need to upgrade their shower heads and hoses because theyre a little bit on the cheap side And when it comes to cleanliness theyve really kind of let themselves go theres always a ton of hair on the ground in the girls locker room and in the restrooms I understand we lose a lot of hair but I dont think Ive ever once seen them actually sweeping the entire locker room and restroom and shower area they usually just run a mop over the ground to make it look like theyve cleaned and thats it.. The one time I saw the guys cleaning the womens locker rooms they did a better job than any of the women Ive ever seen clean the locker rooms. But that being said..it could be a lot lot worse. so their policies could possibly use some upgrading as well but all in all its pretty decent for the price that you pay Or at least leave some of the cleaning products out so people who do want to clean the a shower out before they use it can do so without having to bring their own stuff in because its a real hassle to do that but customer service is always really nice everybody always says hi when you come in and bye when you leave.
Name: G***** W B*** C***** f** I***********
Date: 2023-07-14 06:48:37
Rating: 5
Comment: This is one of the nice PF locations . Still a great PF today is July 14 2023
Name: l****** j*****
Date: 2023-06-18 19:36:04
Rating: 5
Comment: Best planet fitness I’ve gone to by far and cleanest love the staff that works there 🙌🏼
Name: c**** p****
Date: 2023-06-15 21:06:17
Rating: 1
Comment: I left this place disappointed, the leg press machine needed to be lubricated and I asked Kim if she could lubricate it and she told me that the right person was vacuuming and that she was going to tell the person my request, 20 minutes passed and no one came to On my way out I saw the person who was helping someone in front I told Kim that no one came and she told me that the person was busy only one person works there. “suggestion should everyone know how to lubricante the machines” so they have less time to talk and better help the customer
Name: C********** S*******
Date: 2023-06-10 05:17:32
Rating: 5
Comment: It’s a wonderful gym to be at. The gym community is very chill and welcoming, it always seems like when someone loses something many people return it to the lobby.
Name: C****
Date: 2023-04-27 12:45:49
Rating: 3
Comment: This gym facility was filled with an assortment of people predominantly young members. While checking out the gym to see if it would be a fit for me. I immediately started to recognize an overcrowded facility. Both younger males and females could be seen gathering around the machines as if it was a social club. Multiple individuals could be seen with cell phones in their hands going through social media posts. This facility was overcrowded with high school-aged kids that seem to have no respect for anyone trying to work out. I would highly recommend this gym facility start to train management and keep the machines regulatory accessible for everyone. Most people that go to the gym have a set time and this would not be achievable with these younger kids holding over machines. The restrooms were also in need of some maintenance. The staff was friendly. most of the equipment was in good working order.
Name: N***
Date: 2023-04-24 21:04:55
Rating: 3
Comment: Great overall gym location, have a variety of machines. Would have wished that they had more benches instead of ellipticals and treadmills.. The maintenance workers are hardworking but just beware the front desk folk never usually say hi or bye, which is uncomfortable when youre signing in and go daily. I also recommend bringing your own sanitation wipes, if you want to keep your gym looking nice and clean, since paper towels are usually empty.. overall great atmosphere recommend
Name: M***** C*
Date: 2023-04-17 04:51:21
Rating: 5
Comment: Im glad this planet fitness decided to keep there doors open 24 hoursSpecially for the people who love coming to the gym at night 🌙 💪Me and my gf love coming to gym at night its better and we like our privacy, is not so busy like in the afternoons or evenings .So thank you for keeping your doors open more money for this planet fitness not like the others whos decided not to have 24 hours to bad for them haha
Name: M** S****
Date: 2023-03-20 02:25:11
Rating: 5
Comment: Great locationAmazing staff
Name: J*** E****
Date: 2023-03-01 10:28:45
Rating: 5
Comment: 24hr access. Not too busy around midnight so no wait on the machines.
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Name: C***** L***
Date: 2023-01-18 20:02:52
Rating: 5
Comment: Good .......... people they dont talk to you.......but...I think they need to ask or tell you if need something we are here to help.......I just think that...!!!! 🤔
Name: J******* T****
Date: 2022-11-23 04:24:22
Rating: 5
Comment: Typical planet fitness. I like to go late and they are one of the few that maintain 24hr opening.
Name: B*** R
Date: 2022-11-03 10:14:23
Rating: 1
Comment: Worst gym ever don’t waist your time or money they charged my credit card 28$ the day I opened my membership 4 days later they took 49$ and yesterday they took another 49$ I’m so upset I canceled my membership on October 12 and my card is still being charged this has to be a scam
Name: P***
Date: 2022-10-07 22:21:58
Rating: 2
Comment: This gym is barely ok, not good when compared to other planet fitnesses that ive been to. So far i have gone to 6 different ones. This location is by far the worst.The equipment is really old and rusted, and they desperately need to get new machines. Its super crowded here, and on top of that, they only have one machine for certain exercises that other PF will have two of. Like assisted pull ups, and pec flys, they only have one of each.I have to wait constantly to use equipment, and in some cases i never ge to use something at all because it was being used constantly. Planet fitness should have a standard that every one of its gyms must meet, and this one certainly doesnt qualify.Im thinking about completely canceling my black card membership because this gym is the closest one to me but i end up going to another planet fitness that is way better than this one. But its also further so it wastes my time. I should have the same experience at my nearest gym as i have at all the other ones but sadly this is not the case. Please make changes and improvements as soon as possible all of the members will appreciate it
Name: D***** C*****
Date: 2022-09-13 17:00:16
Rating: 5
Comment: My closest gym, I go there often, safe, clean, I like it
Name: J*** R****
Date: 2022-09-06 18:32:58
Rating: 5
Comment: Good workout and nice people actionsGood. / but theyNeed to get doors fixed. and thenCheck The sink For missingToppers plugsPeople who steelThem &Charge them! 💨👿PsOverall not bad.🗒🖊😏💬↗️B+.
Name: M***** s
Date: 2022-08-30 03:13:45
Rating: 3
Comment: Clean but small selection of free weights. Also, full of high school kids that crowd around one machine.
Name: g******* g*****
Date: 2022-08-16 15:31:58
Rating: 5
Comment: This gym is great.
Name: N***** Y****
Date: 2022-08-06 04:19:32
Rating: 4
Comment: Nice, clean, big, well occupied with good machinery.personal trainer if needed.between restaurants and pizza and ice cream shop, Dentist, insurance company and dollar tree facility. barbershop, dry cleaners and more.
Name: K***** K**
Date: 2022-07-12 18:23:37
Rating: 3
Comment: Not the best planet fitness Ive been to.The parking lot had a lot of broken glass everywhere.The machines are some what up to date. The abdominal machines were broken the weights wouldnt even stay on the machine and a lot of the weight for this machine were missing. They both sounded broken.Very over crowed
Name: R****** C*******
Date: 2022-06-29 20:47:48
Rating: 5
Comment: I had a great experience at this gym. When I did decide to move on, the cancellation was incredibly painless. I went to the counter and talked to a friendly, helpful employee. He had me in and out in a few minutes. I will definitely sign up in the future now that I know they really mean it when they say no contract, no problems leaving.
Name: C**** R*********
Date: 2022-06-23 00:20:21
Rating: 1
Comment: Terrible customer service..
Name: L************ L***
Date: 2022-06-17 04:47:50
Rating: 5
Comment: Feels great getting back an the staff !!!Very friendly and Helpful
Name: G****** M*******
Date: 2022-06-14 12:09:37
Rating: 5
Comment: Super
Name: F**** L****
Date: 2022-06-02 16:53:02
Rating: 5
Comment: Friendly staff. Always clean. Has all the equipment I need.
Name: E*** L****
Date: 2022-05-22 18:40:20
Rating: 5
Comment: Jasmine was very helpful and kind. thank you ☺️
Name: D*****
Date: 2022-05-21 03:04:40
Rating: 2
Comment: Predatory abusive corporate contracts where your flesh is the product.
Name: y* v**
Date: 2022-05-07 14:59:58
Rating: 1
Comment: Literally waited an hour on Saturday, and no one has showed up yet. Apparently this isnt the first time this has happened either.
Name: L* L*
Date: 2022-05-06 02:03:42
Rating: 4
Comment: If there was ever a Mexican Planet Fitness...Crowded during prime time.
Name: J******* D******
Date: 2022-04-29 19:52:22
Rating: 1
Comment: I had an issue with this club a month ago. Some guy was super setting and management did nothing about it, even though its against policy. Management here is very weak. They do not walk around and monitor the club at all. Today, I go and one member who I would not want as a member was slamming weights on the floor and had out 6 sets of weights so no other member could use them. Very wrong and very intimidating to other paying members. After complaining to corporate a month ago nothing has changed at this gym. They have some nice workers, skeleton crew, but the Trainer Girl is wonderful and a few others working there are super nice. I feel like Ii am being retaliated against for complaining and brining up my issue a month ago. Today at 11:46AM I go to the counter to use the massage chair. Alex the assistant manager was on the phone, did not acknowledge me at all and turned his back to me. Knowing full well I was there. I stood there for 10 minutes waiting until 11:56am and the nice trainer girl came up to help me. I told her I stood there for 10 minutes waiting while he was on the phone, she was apologetic. When I was talking to her Alex the Assistant Manager acted rude like he was frustrated that we were talking at the counter where you service customers. He turned his back more and stuck his finger in his ear in frustration trying to block hearing us. He needs training on proper customer service. I was always trained if someone comes to the counter you acknowledge them and tell them you will be with them as soon as you can if busy. Instead of showing frustration. They do not monitor this club at all. They do no rerack weights regularly or make sure members are following rules. I would change clubs, but this form of retaliation intrigues me. Being treated poorly and retaliated against can have negative consequences. On top of that their equipment will be down longer than normal and today the massage chair is broken and only working halfway. I know these clubs are privately owned and operated. The owner of this club should actually take some time to see how this club is managed and by whom. They do not follow Planet Fitness Policy at all. I should truly move my revenue to a different club.
Name: M* M*
Date: 2022-04-25 14:11:46
Rating: 1
Comment: It smells funny at this gym and the gym is not at right temperature,so be careful. I felt like I was inside a sauna. According to The American College of Sports Medicine (ACSM) suggests that a fitness facility should be between 68 and 72 degrees Fahrenheit. I got a replied from pf that I should let them know about the temperature. In my opinion that is your employees job to monitor the temperatures to the proper temperature recommendations. Im sure it takes less than 5 minutes to do that. If you want me to do your job give me a discount on my membership.
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Name: J**** F*****
Date: 2022-04-22 21:43:32
Rating: 5
Comment: Nice
Name: P**** A*******
Date: 2022-04-07 01:49:57
Rating: 5
Comment: I really enjoy Planet Fitness the staff is kind they keep it clean the time I go its not crowded. I haverecommended it to a few of my friends and they havesigned up I have been at Planet Fitness and willcontinue to be a member. I love the beautiful angle and the massage bed is excellent.
Name: J******* D*******
Date: 2022-03-28 19:53:42
Rating: 1
Comment: Today 03/28/2022, I was there 1130am to 1230 am. I originally liked this gym. However, today was different. This is supposed to be the no intimidation gym. The policy of pf is no doing supersets. Well there was a guy in the free weights area occupying a weight bench and multiple sets of weights. This man did not move the entire hour I was there. None of the weights I use were in the racks. Very intimidating to those who also need to work out. I went to Robert and he said he would talk to him. 20 minutes passes and nothing. I went to Robert again. He said oh sorry I got busy going now. He went and picked up weights and never addressed the guy. I watched the entire thing. I told Robert I called corporate and was told supersetting is against policy. He said yes Im sorry and I spoke with the guy, not much more I can do. If the man would not follow pf rules he could be asked to leave or terminate his membership for not following pf policies. No members should have to endure such intimidation.
Name: J**** D********
Date: 2022-03-22 20:38:34
Rating: 2
Comment: I would like to start this review by saying the staff at this location is great, they’re always friendly and helpful and very approachable. I am always greeted with a smile when I check in and when leaving same always with a smile saying good night. the location is also clean, The Planet Fitness franchise is great, you do get a lot of value for your black card membership. My main concern is not with the staff or Planet Fitness franchise, but with this location in general (2725 N Bristol St Santa Ana, CA 92706). This location has been my “home gym” for a while ever since I joined planet fitness back in 2018 or 2019. This location is a little older and possibly smaller than other planet fitness gyms I been to. however, it is super convenient since it’s really close to my job. I never really had any issue with this location, I was always able to get a decent workout, few exceptions when the gym was busier than most other days.However, for the past 3 – 4 months, this location has gotten increasingly worse and overcrowded. Mainly due to a group of about 15-20 high school kids the seem to all come in at the same time and take over the entire dumbbell area and smith machines. They stand around talking and staring at their phones, they completely monopolize all or most of the dumbbells and benches using 3 or 4 different dumbbells at a time. It’s very difficult to find or use a dumbbell and bench. It gets extremely overcrowded it’s like working out in a high school gym. Seems like the entire local high school sports team goes to this location to workout at the same time.Additionally, this group of 15 – 20 high school kids have no gym etiquette whatsoever. 1). they stand right in front dumbbell rack to do their reps, then they stand there and flex and pose right in front of the dumbbells, making it very difficult for you to grab or even attempt to put back your dumbbell. 2) they leave the dumbbells laying around on the floor along with their backs laying on the floor. I would say this is a safety hazard, someone could very easily trip over a backpack or dumbbell and get serious hurt or injured. I understand that they are paying for their monthly dues and have right to use the gym. But the management team at this location should either tell this group of kids to come in at different times, spread out and not cluster all together in the same area or have them change to a different location as their home gym.As of lately, I have also noticed some shady characters that seem to only go in to use the facilities i.e showers and locker room area. I say shady because when you carry your “workout” clothes inside a grocery store plastic bag, then I would say that’s kinda shady. But at a starting monthly membership of $9.99 per month, I guess that’s the type of clientele you would expect to attract. Shady characters and high school kids, that can afford to pay $9.99 a month. As I mention the black card membership give you a good value for your money.There’s nothing wrong with the planet fitness franchise, but I will be changing my home gym to another planet fitness location, all though not as close or convenient hopefully the new location is not like working out in a high school gym. in general, all planet fitness location has way too much cardio equipment, maybe if they removed half of the cardio equipment and added more weight machines or dumbbells then this location wouldn’t feel so busy and overcrowded and you can get a decent workout.I would stay away from this location as your home gym actually, I was just stay away completely from this location. Unless, If you enjoy working out in an overcrowded high school gym type of environment, with dumbbells, backpacks and skateboards laying around. Then this location will be great for you.
Name: R*********
Date: 2022-03-22 02:19:01
Rating: 2
Comment: A lot of people come here to simply sit on the equipment while theyre on their phones. Need the leg extension machine? too bad the guy on it texting will be on it for a while.Trying to do dumbell curls? Good luck theres a lady using them but not really shes texting too. Lat pull downs? Theres a guy on his phone and youll have to wait. This is nothing against the facility or the staff as this is not their fault. Staff is cool and gym is clean. I wont invade anyones privacy by posting photos of people on their phones, simply walk in and youll see it. Unfortunate because the facility is great for the price.
Name: P******* l****
Date: 2022-02-21 00:52:24
Rating: 4
Comment: Nice location for work out. But it’s too crowdy evening.
Name: M* M***** a** I s********
Date: 2022-01-31 15:41:05
Rating: 3
Comment: 💪👍
Name: R*** C*****
Date: 2021-12-28 02:46:23
Rating: 5
Comment: Im glad this gym keeps all the equipment looking clean and safe for their customers. Plenty of machines and equipment for everyone.
Name: D**
Date: 2021-12-16 20:04:48
Rating: 5
Comment: Nice clean spot. Best Planet Fitness gym I’ve seen soo far.
Name: S***** A******
Date: 2021-11-02 14:28:56
Rating: 4
Comment: Lots of great equipment every thing is sanitized and they have sanitizing stations for extra wipe downs of equipment ..friendly staff
Name: R****** G****
Date: 2021-10-30 16:16:50
Rating: 5
Comment: Like the new equipment...
Name: G***** C******
Date: 2021-10-20 13:01:20
Rating: 4
Comment: Good place to work out
Name: E*** M*******
Date: 2021-09-07 02:19:26
Rating: 1
Comment: Old equipment and the lockers dont have dressed room or dryers or mirrors
Name: S******* L*****
Date: 2021-08-20 14:56:14
Rating: 5
Comment: Home
Name: A**** M******
Date: 2021-08-18 02:31:32
Rating: 5
Comment: First day. But imma give it five stars for being extremely clean. And the staff being incredibly patient and professional. Took a shower and the bathroom was spotless. So im happy with my first impression!
Name: B****** R*******
Date: 2021-07-28 15:02:06
Rating: 5
Comment: Great place. Clean and quiet love it.
Name: N**** C*******
Date: 2021-07-12 21:01:13
Rating: 5
Comment: Great place to work out. Gotta love me some Planet Fitness!
Name: B******* O*****
Date: 2021-07-10 20:24:07
Rating: 5
Comment: I love this place! And an awesome place to get some studying done. Never stop learning.
Name: E** D*******
Date: 2021-07-05 05:37:21
Rating: 3
Comment: Wish gym had more variety of equipment at least one personal trainer or classes for people with the black card
Name: B*** S****
Date: 2021-06-19 17:52:48
Rating: 4
Comment: Clean. Not too crowded.
Name: D***** H********
Date: 2021-06-18 23:15:22
Rating: 5
Comment: Good equipment and clean...nice gym
Name: S*** C*****
Date: 2021-06-11 04:22:39
Rating: 1
Comment: This was my first and last time at this facility. I did my work out and everything was fine. I went to use one of the hydro body massagers and found that they only had 1 working machine. Someone was using it and they had 7 mins left so the employee asked if I would like to use one of the massage chairs which I told him no I wanted to use the hydro machine. So he asked me to take a seat and told me I would be next. I fooled around on my phone and thought it’s been about 10 mins and went back to the front desk. The guy wasn’t there anymore, there was a girl there and she told me Someone else is using it and they had 14 mins left. Do you want to use the massage chair instead she asked me. I said no. She just looked at me. So I left.
Name: S*** G******
Date: 2021-05-30 02:20:15
Rating: 5
Comment: Super clean,
Name: J***** S******
Date: 2021-05-29 04:57:04
Rating: 5
Comment: Great place with lots of equipment. Can get crowded sometimes but its normally not that bad.
Name: N***
Date: 2021-05-25 04:08:33
Rating: 5
Comment: Clean equipment, friendly staff.
Name: M***** M
Date: 2021-05-07 04:12:58
Rating: 2
Comment: It need improve on new equipment new machines I went to eosfitness and others planet fitness they have much better a newer equipment treadmills are to weak now .not to mention they like to recover the lost I try to buy a topo chico or mineral water that cost a dollar at any store they are selling it for $6 dollars dollars thats very high price I knew it will cost more than the store but no 5 dollars more
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Name: J**** R****
Date: 2021-04-14 03:48:41
Rating: 5
Comment: Clean and not a lot of people.
Name: P***** S*****
Date: 2021-03-16 21:12:38
Rating: 5
Comment: Such a good experience overall
Name: C**** O*****
Date: 2021-03-16 04:50:10
Rating: 5
Comment: Love this planet fitness it’s almost my second home every one there is very nice and clean
Name: S***** A******
Date: 2021-03-15 15:43:15
Rating: 5
Comment: Clean and friendly service!!
Name: M***** M****
Date: 2021-03-14 22:31:57
Rating: 4
Comment: I edited my review because they took the time and answer we see you tomorrow for sure Im a 5 Days at week at planet fitness most of us do exercise for healthy reasons thats why we where mad gym was closed hope now keeps open for a long time .
Name: J* A****
Date: 2021-02-09 06:47:57
Rating: 5
Comment: Black card gives me the opportunity to try different gyms. I highly recommend it
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Name: J***** R****
Date: 2020-10-29 01:22:45
Rating: 5
Comment: Affordable and great gym if you dont mind not having a pool, sauna, or steam room. But they do have massage chairs and beds. They also have red light therapy that is great after a good workout for Black Card members only.
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Name: S**** D**
Date: 2020-10-03 15:43:49
Rating: 1
Comment: Cancelled my subscription before the annual fee but still got charged for the fee.
Name: h** t**
Date: 2020-09-29 19:36:31
Rating: 5
Comment: There are sum great employees even gave me a mask when mine ripped, i offerd to pay but they gave it to me :) i recommended coming here
Name: D*** H********
Date: 2020-09-26 22:27:11
Rating: 1
Comment: This gym is disgusting, terrible customer service, fraud charges on account repeatedly, STAY AWAY, hundreds of better gyms in area, choose any of those!!! You WILL have a bad experience
Name: A*** T*****
Date: 2020-08-21 05:13:03
Rating: 5
Comment: The owner and staff greatly value the customer experience, going above and beyond everyday.
Name: J****
Date: 2020-07-22 15:13:41
Rating: 5
Comment: Clean environment
Name: J******* C*******
Date: 2020-07-18 21:03:18
Rating: 5
Comment: I like it, people are nice, the staff are nice. Thank you
Name: M***** U*****
Date: 2020-07-15 23:03:51
Rating: 3
Comment: Basic gym, they need more barbells and dumbells, they do have a good variety of machines though.
Name: N***** A******
Date: 2020-06-18 21:19:54
Rating: 5
Comment: Love this place I can really be myself..
Name: E**** L********
Date: 2020-06-18 01:40:19
Rating: 4
Comment: Perfect social distance. Although I arrived at 5am
Name: a*** r******
Date: 2020-06-15 18:37:03
Rating: 5
Comment: I went back to planet fitness since gyms opened back up. Overall the employees where really on point on keeping the gym clean and still very friendly.
Name: C****** G*******
Date: 2020-03-07 01:24:59
Rating: 5
Comment: Very Clean! Workers are kind and inviting. Great place to work out with no judgements
Name: L******* B*********
Date: 2020-02-27 03:54:15
Rating: 5
Comment: Convenient location, well equipped, clean
Name: G**** G*****
Date: 2020-01-30 17:10:21
Rating: 4
Comment: Everyone who works here is super nice and it’s very clean but the machines are older than the dinosaurs
Name: A***** R******
Date: 2020-01-28 20:51:07
Rating: 5
Comment: Very calm, most of the time its not as full as other gyms, mostly cardio, but a good place to start your fitness journey
Name: A***** G*****
Date: 2020-01-16 03:29:03
Rating: 5
Comment: This location honestly has the best customer service I’ve experienced at PF! Very friendly staff and clean! I’m impressed 🙃 I will be driving further to this location as I prefer this PF to the one closer to me!
Name: C****** R******
Date: 2019-12-22 21:37:05
Rating: 5
Comment: Clean place, nice people
Name: c**** c******
Date: 2019-12-22 11:00:03
Rating: 3
Comment: Didnt have some of the equipment other pf have
Name: T** T** S*****
Date: 2019-12-06 18:37:29
Rating: 3
Comment: Ok gym
Name: M**** W*****
Date: 2019-12-05 19:43:17
Rating: 5
Comment: Excellent Experience. Thanks
Name: A*** F*****
Date: 2019-12-03 02:07:56
Rating: 5
Comment: One of the smallest planet fitness I have ever been too. The women are very elegant and people don’t mind when people try hard and drop weights; I like this. No key board at entrance and very small showers.
Name: J*** S******
Date: 2019-11-30 05:59:39
Rating: 5
Comment: Been coming here for over a year. Staff is very friendly. The facility is always hygienic as folks are always cleaning. The machines are well maintained. Many cardio machines- always available. A fun mix of folks- safe place. A couple notes: free top out at 75 probably by policy, four benches for press (with assist) are high demand, God bless you if you want to use free bars, no preacher seat, no one uses towels- they churn through paper towels (well stocked) and some pink spray. My recommendation if any is that they use trainers free time to help the new to gym folks learn to A) not hurt themselves B) promote the free training C) gym culture stuff e.g. not hogging free weights by collecting them around yourself, not slamming weights, peak times may require sharing between sets, rerack your weights, etc.
Name: U***** C******* R*****
Date: 2019-11-17 12:17:20
Rating: 5
Comment: Alright
Name: T***** C*****
Date: 2019-10-12 05:15:04
Rating: 5
Comment: Love going early before anyone so I can do what I need to get done 💪🏽
Name: J**** R****** Z******
Date: 2019-09-29 02:15:50
Rating: 5
Comment: Awesome facility...extremely clean and well equipped!!!! Wonderful and helpful staff!!!The locker room was great. Very spacious and clean. Some of the other clubs I have visited have become spots for the homeless. I’m happy they have found a place to shower and clean up, but the residual of it has been messy and unkempt locker rooms. Not this facility. I’m sure that there are probably a few homeless people that visit the facility, but there were no visible indications. It was a truly refreshing visit.
Name: M****** B*****
Date: 2019-09-10 21:33:39
Rating: 2
Comment: Always crowded.
Name: R****** M*******
Date: 2019-08-13 06:37:42
Rating: 5
Comment: Best gym..ever..good service💪💪
Name: L*** S********
Date: 2019-08-04 18:50:26
Rating: 4
Comment: Good gym
Name: B***** B****
Date: 2019-07-14 03:18:54
Rating: 4
Comment: The staff is super nice here! (I went around 5:30pm on Thursday) I was having a bad day, but their customer service turned it around for me! Which is funny because you dont really expect customer service when going to a gym.Only reason why Its not five stars is because the facility can use a makeover.
Name: D***** R***
Date: 2019-06-26 04:45:53
Rating: 4
Comment: Nice staff. Plenty of machines. Black card member so I get use of tan beds, massage chairs and massage beds. Well worth the membership price. Been a member since 2012. Not buff, but sure am tanned and relaxed😜
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Name: A** L*****
Date: 2019-06-20 00:05:45
Rating: 5
Comment: Judgement free zone I love it
Name: J***** H********* g*****
Date: 2019-06-12 21:11:12
Rating: 1
Comment: Costumer service is trash!!!!
Name: C***** G*****
Date: 2019-06-02 21:58:32
Rating: 5
Comment: Everyone is friendly!!! Only thing I cant stand is, paper towles are always out everytime I go.
Name: C******** R*******
Date: 2019-05-24 01:14:05
Rating: 4
Comment: From out of town visiting different sites to find the one for me. First one first time was greeted coming and leaving. Facility looked clean to me. I didn’t inspect the place but just from an overall once over I would recommend to work out and tan here.
Name: R**** G****
Date: 2019-05-18 22:35:29
Rating: 2
Comment: Not as clean or nice as the other OC locations Ive been to (the one at Irvine District is my usual gym). Its smaller than most, a little crowded, and it didnt feel too safe. Its in a fairly sketchy area with signs that warn about not leaving your valuables. The locker area is smaller than most, and they dont provide shower gel (first PF Ive ever seen that didnt). And not that its the gyms fault, obviously they cant discriminate, but there were one or two homeless guys that had were clearly there only for the shower.
Name: M***** M****
Date: 2019-05-02 16:14:48
Rating: 5
Comment: Great gym to go to
Name: D***** R***
Date: 2019-04-26 20:12:50
Rating: 5
Comment: Very friendly and clean gym to workout at.l like the everybodys welcome atmosphere been to a lot of gyms in my lifetime this one I would recommend.
Name: C******* Y**
Date: 2019-04-18 02:05:23
Rating: 1
Comment: I recently moved to Orange and had cancelled my black card membership at my previous gym but it was still valid until the next billing cycle started. I had been a black card member for a year. I visited a nearby Planet Fitness to see their facilities with no issues. Since there were several Planet Fitnesses in the area, I wanted to see which was the best one to sign up with. Well, when I got to this location and scanned my card, they said it was denied and I couldnt go in. I explained it should still be valid and I just wanted to walk around to check out the equipment and facilities. Nope. They still wouldnt let me in. Needless to say, I decided not to join this gym. The 1 star is for customer service. I have no idea how the facility and equipment are because I didnt get a chance to see.
Name: G****** P***
Date: 2019-04-17 13:28:50
Rating: 1
Comment: The worst planet fitness I have ever visited. This one doesnt even honor the same black card perks as other planet fitness locations. On top of that look at the photo, its so much of a problem with trash in the urinals; there is a sign and trash can. Above the urinals it says no trash in the urinals. There isnt even a changing room in the mens locker room. By far and away the cheapest, dirtiest, and lowest quality planet fitness in LA. Its like this planet fitness was an illegal franchise and hasnt been caught yet. Im sure there are dozens of things I missed and it gets worse.
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Name: L****** L***** D**
Date: 2019-02-28 07:15:53
Rating: 4
Comment: Aqua massage is a wonderful experience!!
Name: R*** E*******
Date: 2019-02-04 04:53:53
Rating: 5
Comment: I love it
Name: J*** V*******
Date: 2018-12-02 03:53:26
Rating: 5
Comment: I have a membership here and I love how affordable it is. They have lots of machines and it is usually not overly crowded.
Name: J********* M****
Date: 2018-11-12 01:24:19
Rating: 4
Comment: Good gym i just need time n Energy to do better.
Name: a******* c*****
Date: 2018-11-11 03:12:46
Rating: 4
Comment: A Very clean gym
Name: E**** A********
Date: 2018-10-20 14:57:38
Rating: 1
Comment: I have been to this location several times before and today I had to talk to MARISOL who has the worst customer service!! Instead of trying to help a customer out she stands there looking at the computer bitting her nails no eye contact and with a bad attitude!! Im cancelling my membership because they tell you its 1. to start then 3 days later they charge you the full monthly amount. Rude customer service.
Name: A** S*****
Date: 2018-10-05 10:01:42
Rating: 5
Comment: Its open almost every day except for Saturday night.
Name: E*** S*******
Date: 2018-09-02 17:19:57
Rating: 5
Comment: Good solid works outs
Name: G**** C*****
Date: 2018-07-16 11:01:51
Rating: 5
Comment: I have been coming to this gym for about a year and the guy that works graveyard is such an awesome dude greets you on your way in and out. Always with a smile answers any questions and very friendly guy always on top of stuff...
Name: A** S******
Date: 2018-06-05 07:44:29
Rating: 5
Comment: Nice place to work out.
Name: C**** P*****
Date: 2018-05-31 11:46:14
Rating: 4
Comment: I enjoy going to this gym i go in the early am.Ivan has great customer service he always greets everyone with a smile answers any questions you might have the gym looks nice when he works planet fitness should be proud to have him as a employee
Name: W*** 7**
Date: 2018-05-12 23:46:07
Rating: 5
Comment: Great gym
Name: w******* c******
Date: 2018-04-27 17:47:22
Rating: 4
Comment: Great place to sweat it out and get in shape
Name: A****** P****
Date: 2018-04-15 07:57:21
Rating: 5
Comment: I love the employees they always say hi and make you feel welcomed 😊 mostly the dude that works grave yards i dont know his name but he has glasses :)
Name: M* F*****
Date: 2018-03-31 16:45:34
Rating: 5
Comment: Good clean gym
Name: D**** S******
Date: 2017-11-21 18:30:48
Rating: 1
Comment: Horrible customer service. Not at all what their website claims to be. Did not receive any greetings by the staff, no tour of the facility when I joined, and no t-shirt. The worse was the trainer. Never had a straight answer about the training classes offered. The trainer, I believe his name is Alex, looked annoyed and bothered when I asked him. The second time I went I was standing in line at check up and not once did he offer me any service; not even a single greeting and I was the only one at check up stand. I canceled my service due the horrible customer service by the trainer.
Name: J****** E*******
Date: 2017-09-09 17:24:06
Rating: 1
Comment: IIm trying to call its 10:19am and no one is answering. It goes to the fax machine. I needed to make sure our membership got cancelled since we never got an email. We went a month ago and the girl said that we would be getting an email about our cancellation and we never got one. They should at least answer.
Name: G****** L****
Date: 2017-07-25 21:09:23
Rating: 1
Comment: Never getting a gym membership at planet fitness
Name: D***** G******
Date: 2017-02-24 01:19:23
Rating: 5
Comment: Good luck using Amy dumbbells as people hog several sets at their bench and never put them back. Im still giving six stars because the staff is so awesome and nice. Really clean place and lots of machines. But still the dumbbell thing gets old.
Name: H***** F*******
Date: 2017-02-13 18:46:35
Rating: 5
Comment: Very lively
Name: S**** H*********
Date: 2017-02-07 13:02:42
Rating: 4
Comment: Very clean, friendly staff
Name: K**** F*******
Date: 2017-01-14 17:30:25
Rating: 3
Comment: So far so good
Name: M****** R****
Date: 2017-01-13 06:42:20
Rating: 5
Comment: Good gym for the perfect price. Unlike other gyms, this planet fitness has more variety of thing to work out on.
Name: V***** E*******
Date: 2016-06-21 17:48:40
Rating: 5
Comment: Good place to get a work out on a budget
Name: L*** P*****
Date: 2016-06-01 08:50:31
Rating: 5
Comment: So many machines and equiptment for all sort of training or work outs. Plus the staff does show you the rope and give you a well understanding on how to use the gym. Thanks
Name: R**** E******
Date: 2016-04-30 05:04:02
Rating: 4
Comment: Not bad!!Would recommended to anybody that would likes a good work out at low cost$$$
Name: S***** G*******
Date: 2016-03-24 21:30:59
Rating: 4
Comment: Being it is the only gym in the area and only charges $10 per month I am satisfied. I do not like the additional fees I have to pay for the $10 per month membership. 8 out of 10 recommend.
Name: P**** V*****
Date: 2016-03-17 17:35:30
Rating: 1
Comment: So bad I canceled my membership and I still get charged. This is so unprofessional and I have to wait to get it reversed 7 business days.
Name: N***** A* L*******
Date: 2016-02-28 01:43:16
Rating: 5
Comment: The alarm reminds men and women who like to show off, to chill...if you wanna do that, go to Golds, who by the way happens to own planet fitness... I love planet fitness way better than Golds.... 100% more... But thats just me.
Name: J******* J******
Date: 2016-01-26 23:26:15
Rating: 1
Comment: Called in advance about looking to cancel before being billed. They told me I still had time before being charged again. What a surprise when I see Im charged, never going there again. The alarm is annoying as well when trying to workout.
Name: A******** A********
Date: 2015-12-25 00:18:56
Rating: 5
Comment: Just signed up.....and am loving it...especially being able to bring a guest in as many times as I want...and 20 bux is still cheaper....i know I am seeing results...
Name: S*** o****
Date: 2015-12-05 21:37:37
Rating: 5
Comment: Exactly what you need.
Name: J***** P***
Date: 2015-11-30 17:57:31
Rating: 3
Comment: Well, I need help its my forts time on gymsAll the times, I do exercise, but with teacherZumba, aerobics, cardio, but, I dont have idea what machine, I need to use first 😩
Name: M***** G***
Date: 2015-11-14 02:15:41
Rating: 5
Comment: Good people, good gym and good place to meet new people
Name: J******* P****
Date: 2015-10-31 04:52:27
Rating: 5
Comment: Great fitness gym. Has a wide variety of aerobic and weight training equipment. There are circuit training rooms that walk a beginner through a workout routine without having to ask someone. Then there are machines dedicated for more advanced users who know what kind of training they want to accomplish. The big message that comes across is, No Judgement. Like the band Nirvana angstly screamed it, Come as you are .... Well done Planet Fitness! Job well done!
Name: J******* D*******
Date: 2015-10-30 03:22:02
Rating: 5
Comment: I love Planet Fitness So Far Im Going Back Tomorrow Im A Member So Ill Try To Go As Often As I Can To Reach My Goal And Im So Happy I Can Finally Afford A Gym Thanks Planet Fitness :)
Name: R*** G*****
Date: 2015-09-07 16:45:48
Rating: 1
Comment: Nothing. Cheap gym, and it looks it.
Name: N***** P*****
Date: 2015-07-25 04:17:45
Rating: 5
Comment: Clean equipment and friendly staff
Name: D*** S*****
Date: 2015-07-18 13:24:03
Rating: 5
Comment: I really like it here!! Clean and friendly staff!
Name: M*** S*** M***
Date: 2015-07-04 15:59:10
Rating: 5
Comment: Theres a great environment, helpful stuff and clean restrooms as well, i been working out for one year and I love that gym! :)
Name: O*** A********
Date: 2015-06-27 21:34:23
Rating: 1
Comment: I didnt even go there I called to see if there was a 2 day pass to try out the gym because I was REALLY interested and heard a lot about it, but when I call the sant Ana location to talk to someone, I talked to the most unprofessional unconvincing human being I have ever spoken to in my entire life . Not switching just because of him .
Name: A**** G****
Date: 2015-06-27 18:44:46
Rating: 5
Comment: Goooooooooooooood
Name: i*** m*****
Date: 2015-05-18 03:28:03
Rating: 5
Comment: Love working out at this place.
Name: R G
Date: 2015-03-29 23:24:47
Rating: 3
Comment: For the most part, this gym is clean and nice. its always packed though, its not their fault but you have to wait for someone to finish with the machines. The only complaint I have is the fact that theres a rule about phone use and the staff does nothing to reinforce it. Ill be standing near a machine waiting for a dude to finish updating his status, snapchatting, or taking pictures of himself so I can start using it. One other thing is that they hardly ever have paper towels available to wipe down the machines. Every time I go I have to notify the staff about it. I should just bring my own paper towels..
Name: L*** J****
Date: 2015-03-29 08:13:53
Rating: 5
Comment: Great gym. better than the one located in Anaheim
Name: J*** S*****
Date: 2015-02-14 15:08:09
Rating: 5
Comment: For the price its a really great gym.
Name: F****** S
Date: 2015-02-11 20:32:03
Rating: 2
Comment: I really like the gym but some of the staff do not seem very friendly at all. I was a little disappointed. I highly recommend some customer service training.
Name: D***** H********
Date: 2015-01-20 02:34:18
Rating: 3
Comment: The smaller weights are always gone. I wish they would encourage people to put them back or have staff fetch them.
Name: P***** D*********
Date: 2015-01-12 06:13:14
Rating: 5
Comment: Ive been working out here for about 3.5 months and dont have any complaints so far. Cleaner than the other brand I was using before. Always good parking too. Staff has been helpful when I needed it, and Adam helped me get started when I first came.
Name: H**** F******
Date: 2014-10-26 15:48:57
Rating: 5
Comment: I have been a member for about five weeks. I really like this gym. It is clean, huge, has at least two t three of the same machines, so I never have to wait (which has always been my experience at other gyms and it is annoying), no time limits on machines, and best of all, parking is not an issue. I personally think the customer service is pretty good, I always get a greeting when I come in, if a large amount of people come in at once, they check you in extremely fast, and they always say good bye when you leave, and there are tootsie rolls to take on your way out. I love this place, I only wish they had more locations in Newport Costa Mesa / OC AREA
Name: M***** C********
Date: 2014-10-17 23:37:00
Rating: 5
Comment: I also dont care about customer service im there to do my thing which is work out and get fit I like the fact that it offers many opportunities for instance the blackcard in which I can take anyone I want to work out and its very economic and a personal trainer with no extra charge which is great thank u planet fitness for everything u offer
Name: J******* r*****
Date: 2014-10-10 18:36:20
Rating: 5
Comment: Honestly dont care about customer service the point is for you to work out! Good gym to go to! :)
Name: N****** D******
Date: 2014-09-28 09:15:52
Rating: 4
Comment: I like the gym. The staff are not great. They mostly talk to each other.
Name: j*** c*****
Date: 2014-08-09 01:11:57
Rating: 5
Comment: I alway have a good workout in this gym
Name: d********
Date: 2014-07-27 01:38:51
Rating: 1
Comment: First off the gym is nice place to work out but customer service is just plain horrible. They never greet theyre customers, all they do is stand there and gossip. They dont know what they are doing in regards to transferring my membership to this location. They barely notified me that I have an outstanding balance of 180 and Ive been working out in that gym for three months even though my membership has been paid in full. So I had to go back to my old gym just to clear up this issue. Its obvious that the employees of Santa Ana should be replaced for people who actually know how to run a gym.
Name: J* G*****
Date: 2014-07-05 18:58:35
Rating: 1
Comment: If I could rate this no stars I would. I have had many bad customer service experiences and only keep coming due to the location being right off the 22 freeway. The manager is always giving attitude to customers and employees, and some employees just stand behind the counter doing nothing while you stand there waiting. Monday-Thursday prepare to wait at least 30 minutes to use 99% of the machines. No pools/sauna/ not even a WEIGH SCALE. Now I know why membership is only 10 bucks, what a joke. Needs to clean house in staff ASAP
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