Orangetheory Fitness

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Name: P** M****
Date: 2024-06-17 00:13:33
Rating: 5
Comment: Two months ago, my husband and I started our fitness journey at OTF Monticello, and its been fantastic!From the very first phone call, the staff impressed us. Gina at the front desk was incredibly helpful. She answered all my questions thoroughly over the phone, and when we walked in that same morning, she warmly welcomed us and guided us through the process seamlessly.Our first class was with Eric, and weve become big fans! He was incredibly attentive to us as newbies, explaining everything clearly and concisely. After the class, Gina checked in again to ensure we had a positive experience. What truly stood out was the absence of pressure to join. We left feeling confident that the staff was there to support us, not just sell memberships.Since then, weve enjoyed classes with a variety of instructors - Eric, Neijah, Nicolette, and Connor. Each brings their own unique style, but all share a commitment to clear instructions, ensuring everyone gets the most out of the workout.The facility itself is top-notch. Its always clean, tidy, and well-maintained. I appreciate the readily available wipes for easy equipment sanitation during workouts. The bathrooms are consistently clean, and the lockers are user-friendly.Wed read some reviews mentioning parking concerns, but havent experienced issues ourselves. The two-hour retail parking spots outside are plentiful, and the garage offers additional shaded parking, a big plus on hot days.Overall, OTF Monticello has exceeded our expectations. The friendly staff, convenient location, diverse workouts, and welcoming environment make it a fantastic place to get fit. We highly recommend it!

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Name: S****** R*******
Date: 2024-01-02 01:28:16
Rating: 4
Comment: Dear ManagerI wanted to extend my heartfelt appreciation for the noticeable improvements Ive observed at Orange Theory Fitness since my recent review. Your swift action and dedication to enhancing the experience for patrons have not gone unnoticed.The strides made in elevating the facilitys cleanliness, the welcoming atmosphere fostered by the front desk team, and the increased professionalism among the coaching staff have truly made a significant difference. Its evident that your commitment to addressing concerns has positively impacted the overall experience.Im impressed by the progress and the attention to detail in addressing each aspect highlighted in my previous feedback. The efforts put into refining the facilities and services reflect a genuine commitment to customer satisfaction.Thank you once again for taking proactive steps to create a more enjoyable and effective environment for everyone at Orange Theory Fitness. I look forward to continuing my workouts with renewed enthusiasm.Warm regards,

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Name: Y* Y*
Date: 2023-12-17 02:46:20
Rating: 3
Comment: AC is not working so there is no enough oxygen for body. It is bad for your health.

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Name: G**** V*********
Date: 2023-11-28 04:03:26
Rating: 5
Comment: I have been a member at OTF Monticello for the last 18 months and I have had a stellar experience. The front desk staff are always friendly and accommodating, and the coaches are all engaged and supportive. Most of my classes are with Coach Nicolette and Coach Darrien and I really appreciate the energy, enthusiasm and 1:1 personal attention they bring to their classes. It has inspired me to stay the course and find satisfaction and consistency in my work-outs.Many of the negative reviews reference the parking situation and being denied entry to a class upon arriving a few minutes late. I have rarely had issues with parking but it would be helpful to factor in an additional 2-3 minutes to find parking and walk over to OTF at this location. The ingress to the Monticello Town Center is inconvenient and the parking lot is situated in the opposite corner from the OTF location. But there are spots usually available in the parking lot and, if not, there is visitor parking inside the garage. I occasionally attend classes at the downtown Sunnyvale location and I would say that the parking at Monticello is much more convenient and easier.My 18 months at OTF Monticello has transformed me, not just in terms of health and vibrancy, but also in terms of my attitude towards working out and leading a healthier lifestyle. I am very grateful to the staff and coaches at OTF Monticello for supporting my journey and the encouragement that I have received there. I have occasionally worked out at other OTF locations and I do not think I would have made the same progress even at a different OTF studio. So if you are looking for a friendly and supportive neighborhood work-out studio, give them a try! Thank you OTF Monticello!

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Name: C***** W*******
Date: 2023-11-21 09:55:36
Rating: 5
Comment: THE BEST PLACE TO WORKOUT! Coaches Nicolette, Darrien, Conor, Frankie are really cool trainers and emphasise on form along with creating a perfect workout atmosphere in the class with music and hype. The management along with the staff are helpful and responsive.

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Name: M******** D* P*****
Date: 2023-11-18 03:06:58
Rating: 5
Comment: Love this studio and staff! Classes at this studio don’t fill up as fast as nearby locations ensuring I can always get a spot even when signing up last minute. Coaches are super positive and push you to do your best. Very effective and challenging 60 minute workout. I’ve never had issues parking, as there is a big lot and garage just a short walk away. Not sure why there are so many negative reviews… showing up on time is important for class and good to develop discipline. Front desk staff and coaches really make you feel like you’re part of a community!

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Name: S** M******
Date: 2023-10-21 09:10:41
Rating: 1
Comment: The reception woman Mahima sent me and my wife back coz we were 3-4 mins late for our class !!This MONTICELLO branch of Orange Theory needs a reality check n a rude awakening for what they consider good customer service.Pick ANY OTHER BRANCH in the area ya’ll except for this one !!!I would like to see receipts of when they have never been late for stuff in their life !!

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Name: Z*** Z***
Date: 2023-10-21 09:01:27
Rating: 1
Comment: WORST CUSTOMER EXPERIENCE at this branch of OrangeTheory Monticello !!TAYLOR was the woman at the reception who I spoke to.She didn’t allow me to take the class since I wasn’t exactly 30mins there present before the class. And this was not even a free class. I Paid for it.I drove 25mins to get to this branch and was 5 mins late and it took me at least 5mins to find parking and walk to the studio.She spent a good 10mins telling me why I couldn’t take the class but didn’t try, didn’t even try to use that same time to perhaps get me rolled in for class.I did not come Alone. We were a group of 5 friends who were going to attend the Monticello branch for OrangeTheory.If you are a fan of OrangeTheory, please pick any other studio around the area rather than this one.A studio where you go to exercise is supposed to make you feel happy after your work week not get you question why you chose that studio in the first place.

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Name: R**** A*****
Date: 2023-10-11 19:17:19
Rating: 5
Comment: Orangetheory is excellent for people who like variety in their workouts and find that they succeed in a somewhat competitive atmosphere. I always look forward to my Orangetheory workouts!

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Name: N****** R**
Date: 2023-10-05 00:43:44
Rating: 2
Comment: I was hoping to start my new work out routine at OrangeTheory today. Before I commit, I thought let me try a class first. They mentioned arriving 30 min before class, I arrived 5 min late and then spent another 5 finding parking. But lady at the counter did not allow me to take my first class since I didn’t arrive exactly 30 min before class. I tried explaining that I have taken other fitness classes, but nope, she asked me to come back another day. Pretty terrible customer service when each client is likely bringing potentially thousands of dollars to your business.

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Name: O*****
Date: 2023-09-28 18:48:59
Rating: 1
Comment: Horrible management experience. I will not be going there anymore.

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Name: s******** s***
Date: 2023-09-16 15:39:09
Rating: 1
Comment: Worst otf manager ever. I have been part of otf from last 2 and half years. I have attended otf in more in 15 states and this one is the worst for sure. Please don’t join this otf. There are better otf around this area.

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Name: S***** K*******
Date: 2023-08-31 12:59:43
Rating: 5
Comment: Very good workoutsI made a routineMy body got improved ❤️

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Name: J***
Date: 2023-08-23 17:17:35
Rating: 5
Comment: I like this studio. Its quiet, the staff is nice and helpful, and the coaches are great.

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Name: K********* S******
Date: 2023-07-27 02:11:48
Rating: 1
Comment: Title: Mixed Experience at Orange Theory Fitness: A Call for Humanity and Flexibility.Review:My journey with Orange Theory Fitness has been a mix of highs and lows, but recent encounters have left me questioning the gyms commitment to its members well-being. While I appreciate the intense workouts and motivational atmosphere, certain aspects demand attention for the gym to truly thrive.Firstly, the parking challenges surrounding the gym have been a constant source of frustration. Finding a suitable parking spot nearby is time-consuming, often leading to delays in reaching the class on time.On one such occasion, the lack of available parking made me a FEW SECONDS late for a class. They give 5 mins grace to save your hefty $14, My class was at 5:45PM and I reached at 5:50:10PM. I rushed to the gym, hoping for understanding from the front desk staff, but instead, I faced an unyielding and inhumane response. Paulina and Natassjas robotic adherence to the late arrival policy left me feeling undervalued as a customer.As a loyal member, I find it disheartening to witness a gym prioritizing profit over its members well-being. If someone shows up dressed and ready for a class, only to find it far from fully booked, why should they be charged for a last-minute cancellation? Its a question that remains unanswered by the management. Why is the studio so desperate to make money?Moreover, the strict late cancellation policy perplexes me, particularly when the class is not even close to being fully booked. Being charged a hefty fee for an unfilled class seems unjust and profit-driven, rather than customer-centric. It raises the question of whether the gym prioritizes its members or its bottom line.Engaging in a conversation with the manager, Taylor, did little to ease my concerns. Her lack of empathy and reluctance to address these issues only reinforced the notion that the gyms priorities might be misaligned.As a devoted member, I believe Orange Theory Fitness must reevaluate its policies to prioritize humanity and customer satisfaction. Being respectful and sweet in communication does not excuse a lack of empathy and understanding. The staffs inhumane behavior towards minor delays and unforeseen circumstances creates a negative and unwelcoming environment for loyal members like myself.In conclusion, Orange Theory Fitness has the potential to foster a positive and supportive community. To achieve this, they must address the parking challenges and adopt a more reasonable and compassionate approach to late arrivals and cancellations. Customers are calling for transparency, flexibility, and genuine care - the pillars of a successful and enduring gym experience.

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Name: A****** L**
Date: 2023-06-09 19:35:15
Rating: 1
Comment: Terrible customer service at this location. I called to cancel my membership, the staff just told me I need to be charged for another 30 day and that’s it. However I still see my card is charged till today so I called them, then I realized I can only cancel if I call my home studio so no one actually went in and cancel my membership. It’s very bizarre that the staff here can be unprofessional to this level. No one told me that at the Monticello location.

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Name: C***** S******
Date: 2023-05-11 00:02:12
Rating: 5
Comment: Phenomenal exercise routine for busy professionals! Nothing else compares

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Name: p*****
Date: 2023-03-26 21:36:18
Rating: 5
Comment: Enjoy the class taught by Conor and see number showing upfront on monitor is so cool

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Name: V****** D* C*******
Date: 2023-03-13 16:46:36
Rating: 3
Comment: I am a member at an OTF in the East Bay where the membership is only $10 less than South Bay pricing. Im on a family plan so I kept my membership at my home studio and started going to the Monticello studio over a month ago because I moved. After over a month of going to this studio and never being surcharged, they decided to start surcharging me $10 PER CLASS, over a $10 discrepancy in monthly membership pricing. They didn’t even send me an invoice for one of them so I didn’t know that I had been charged. I understand that this is OTF policy, but it wasnt an issue until they decided to make it one. I really liked the coaches at this studio but this experience left a bad taste in my mouth and I wont be returning here.

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Name: M******* M***
Date: 2023-01-29 19:13:08
Rating: 2
Comment: I have been a member for 6 months. All the coaches are really great (Conor, George, Darien). The coaches create a safe and motivating environment. The ladies at the front are kind and friendly. The workout programs push you but are enjoyable at the same time.Unfortunately, I’ve had a lot of issues with the OT wristband and had a negative experience dealing with staff to rectify it. This experience made me feel not valued or respected as a customer. I will probably give it one more month before I decide to continue or cancel my membership.

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Name: P****** A******
Date: 2023-01-18 02:47:51
Rating: 1
Comment: Had a terrible experience at this location. The stuff were unaccommodating, told me they couldn’t let me in even though I arrived 10 minutes BEFORE the start, due to inability to find parking.

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Name: S**** D******** C*** F******** E********
Date: 2022-12-28 22:55:12
Rating: 5
Comment: Best place to workout and have fun while doing it.

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Name: J**** L**
Date: 2022-10-20 19:29:56
Rating: 1
Comment: I wanted to upgrade to unlimited classes. It makes sense to charge the offset and upgrade immediately. But I’m allowed in the middle of my current plan. Which is very stupid policy.

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Name: H***** A****
Date: 2022-10-06 23:26:52
Rating: 4
Comment: It was good initially but I feel they don’t really care for their customers in the long term. Partly the reason I’m leaving. They made a mistake on their end for charging me for their unlimited month instead of the 8 classes I requested. The front desk accepted the error and told me the process of refunding the incorrect amount. They never processed it, and the after consistently reminding, the manager said ‘oh you never told us’. However, they apologized and cleared up the matter so updating my rating

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Name: G*****
Date: 2022-06-03 23:47:36
Rating: 1
Comment: Scam! Stay away!First month free is a scam! They do marketing campaigns saying that the first month is free.The catch is you need to buy an new heart rate monitor with $120+ from them. I had one from friend and they told its free only if I buy a new device! Such a waste of natural resources in the name of business and addition of plastics! In the name of fitness, destroying the planet with additional waste just to make money out of it.Intro class was average. Trainer can’t really check your posture as there are so many people. I’d rather suggest a personal trainer with fewer classes customized for individuals.

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Name: j* (*************
Date: 2022-05-07 19:49:36
Rating: 5
Comment: OTF is great. Both the coaches and the class structure keep it fun day after day.Unlike some other group classes, at OTF the muscle focus changes daily meaning that you can do fitnessing everyday (if you want to!) without burning out. And even if you choose to go only a few days a week, you still get to use most muscles at every session.The structure makes it really easy for noobs to workout without peer pressure as the goals are against a personal and not absolute scale.The cardio aspect with the heartrate tracker really helps focus the effort. No sandbagging! And the treadmill component is great for people who would subconsciously slow down when walking/jogging/running: it keeps us honest to our goals.Being a tightly controlled franchise means you can go to a different gym to meetup with gym buddies and still get the same workout as if at the home gym. The post-workout summaries can be compared between friends at other gyms allowing for greater sense of community, and competitiveness if wanted.Another thing I like are the music choices of the coaches: they bring a personal/cultural touch.

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Name: D***** D*
Date: 2022-04-28 23:55:57
Rating: 1
Comment: Hi,I was a member of Orange theory. I paid for my classes for that month, Due to pandemic, the facility was closed. We moved out from that area. From then, I am behind them to refund my money. It’s been 2 whole years and I have not received refund.i contacted them through Multiple phone calls and emails, every time they promised to revert the money to my card in 24 hours. Big time liars. Totally disappointed with them.

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Name: N**** D****
Date: 2022-04-11 15:00:05
Rating: 5
Comment: Good facility and trainers.

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Name: A*** K******
Date: 2022-03-16 21:53:32
Rating: 1
Comment: The facility is OK. They have much less 3G classes as opposed to other studios.What I was super unhappy about was their cancellation policy. Even though I told them I want to cancel the membership well in time of the next billing cycle they keep on insisting me to charge for the next month!This is a subscription service not a rental apartment agreement, I subscribe when I want, and I cancel when I want. Stop unprofessional and unethical business practices!

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Name: R***** M****
Date: 2022-01-07 13:20:32
Rating: 1
Comment: A very costly workout studio with poor communication is just too much of a hit to the pocket. I wish the place was geared more towards promoting fitness than making money.

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Name: M****** D****
Date: 2021-10-29 05:05:47
Rating: 3
Comment: Good and patient staff members! Facility is clean. Showers are really good! Coaches are usually good. The part I think could have been better is the workout area. It’s relatively small and has just one dustbin at center which is inconvenient at times. Also the timers at start of workout are not consistent. For eg. For a class of 7.30, some days timer would start at 7.30 but other days it gets started earlier causing your entry to be late. I believe this should be really improvised.

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Name: K*** H*****
Date: 2021-10-29 04:59:28
Rating: 5
Comment: Very good and helpful staff.

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Name: S******** R**
Date: 2021-10-26 23:44:31
Rating: 5
Comment: OTF Monticello is amazing!The front desk staff is very sweet and helpful. The coaches are so motivating and always striving to do their best to help us finish the killer challenges OTF keeps throwing at us (Big shoutout to Coach D and Coach Keenan).It never gets boring. There is always something new to look forward to like their signature Dri-Tri, Hell Week etc.Grateful to this team for helping me get back on track with my physical health!

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Name: S****** N****
Date: 2021-10-25 14:19:23
Rating: 1
Comment: I have been to multiple OTFs throughout the country and this has been the worse. I was late for a class and while I was fine with not being able to attend the class as I reached at 6:19:45 for a 6:15 class, the receptionist there was really rude about the whole ordeal. She rescheduled the class with the emphasis that the class has to be attended the same day. We are working professionals who take time out of our schedule to attend the class, if we are there and it is not a no-show but a late entry, I should have the ability to schedule the class the next day. It takes me 10 mins to drive to the class and today it was raining so my usual route was slower. Now I have to allot another time in the same day to attend the class and taking 2 hours because of all the extra charges does not seem worth it. Anyways I ended up cancelling the membership as attending a gym need not be chore on top of everything else that we do in our lives.The staff at Monticello needs to be a little more empathetic and at least allow folks who show up late to reschedule their classes anytime they want and not just during the same day. I have been late to classes in Austin and DC and was not aware of this policy. The situation could have been handled better.

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Name: A***** C******
Date: 2021-10-21 13:02:39
Rating: 5
Comment: So nice to be back at OTF. Coaches are motivating and They do everything to make sure you feel safe

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Name: M**** W******
Date: 2021-10-19 14:26:21
Rating: 5
Comment: Ive been to this location about 4 times I believe because its close to my house. The facility is clean and the staff and coaches are super friendly. Parking is easy, even on the weekends around 9:15 A.M. when I arrive for my workouts. They are starting a new type of workout called Lift 45 which is weight floor only. I just hope they add more Lift 45 classes so that those that work 8-5 jobs can attend. Fingers crossed!!!

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Name: B****** N*****
Date: 2021-10-19 14:17:46
Rating: 5
Comment: OTF Monticello is great! I love all of the front desk staff and the coaches are awesome!

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Name: S****** K******
Date: 2021-10-16 20:46:06
Rating: 1
Comment: Usually they are good but I had a bad experience with their receptIonists telling me to strictly wear mask at all times during the intense workout, which to people just getting started almost feels impossible. I did wear mask during 90% of the workout, but took mask off after their trainer said that we could breathe by loosening the mask for a few mins to catch my breath.. breathing can be hard due to the masks. It’s ironic that people still take masks off to drink water, etc. They also know that I’m fully vaccinated. They seem not have empathy for beginners who may have a hard time keeping up with the workouts. They also charge you heavy for cancellations. They charged me for not just the month that I canceled but also the next month.

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Name: a**** a******
Date: 2021-09-05 16:23:27
Rating: 4
Comment: This is one of the best otf in bay area. Although slightly crowded, but not as bad as others.

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Name: E*** G*****
Date: 2021-09-03 19:19:46
Rating: 1
Comment: Orange theory fitness are scammers! They charge customers for a no- show even if there is a genuine reason for customers to not show up on time.This OT is next to a school so you’re invariably stuck due to school crowd around. They also don’t have a parking lot next to the studio, making it longer to get to the gym.When I wanted to dispute my charge, somebody called and was extremely rude, the person said ‘she doesn’t prefer email communication and likes to speak on phone’ and ended the discussion saying they can’t do anything about the money they deducted from my card for showing up few mins late because of the school traffic.Orange Theory has no regard for customers and it is a big scam!

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Name: A**** M*******
Date: 2021-07-07 04:53:57
Rating: 1
Comment: My friend told me about what happened to him with this company and decided to share my thoughts, I feel like this is and unprofessional company with poor standards of hiring. I will let all my coworkers and family and friends know about this place and they will also write reviews. Word of mouth and unprofessional behavior loses business and now you just lost a tone from all of us. Thanks but no thanks Jake.

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Name: W***
Date: 2021-07-07 04:48:16
Rating: 1
Comment: So I applied for a position, however I am not able to do a phone interview within their offered times because I have a job and can not afford to take time off just for a phone interview. So I asked Jake, can you hold a phone interview outside of my work hours. He simply said No I cant do that. Well ok then guess you guys have zero flexibility. Got it cool and will not support a business like this.

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Name: D**** C********
Date: 2021-06-16 21:50:59
Rating: 5
Comment: I tried out an introductory workout and it was great. The workout kept me interested and motivated through the well-structured variety of exercises, and the focus on my heart rate really kept me engaged by visualizing my progress and achievement. Im pretty stubborn when it comes to working out and this gym seems to be my best chance to overcome that.

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Name: G***** T*******
Date: 2021-06-04 23:03:25
Rating: 5
Comment: Love the location, staff are friendly and responsive...easy to find parking, grab an açaí bowl after or a fresh juice. Awesome coaches, coach Darrien and Keenan are my fav’s- keep us sweating and working hard, while they play some dope tunes!

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Name: A****** A*****
Date: 2021-05-30 02:20:36
Rating: 3
Comment: It was a great experience overall. However, customer service has room for improvement. This gym is not evolved to texting clients when theyve made it off the waitlist (In a timely manner) like most gyms. Also, they dont have a parking lot, parking is a short walk away but can be the reason youre 1 minute late and they wont let you in the class but will quickly charge you $12. Some trainers are more energetic and motivating than others but thats everywhere you go. When front desk staff gets more experience they will be better.

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Name: N***** L**********
Date: 2019-12-22 01:01:48
Rating: 5
Comment: OTF is the real deal and the Monticello location is fantastic! Friendly helpful staff at check-in, spotlessly clean studio, great equipment, and the best coaches to keep you motivated for those all-outs! Shout out to Haley for helping to push my workouts to a new level!

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Name: B***** H***
Date: 2019-11-18 22:18:00
Rating: 5
Comment: I love the staff and the coaches!!! Everyone is so friendly and knows your name, it really makes me feel welcome. I also love that each coach brings their own style to the class with music and their own natural and genuine personalities.

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Name: D** C*********
Date: 2019-11-16 22:50:39
Rating: 5
Comment: The personalized training, motivation and staff!

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Name: M***** B****
Date: 2019-11-14 20:59:01
Rating: 5
Comment: Front desk are always welcoming and kind. Coaches upbeat and enthusiastic, as well as encouraging. Music coaches play is typically pretty good. Really love working out at this studio.

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Name: T*** S*** H******
Date: 2019-11-14 16:36:30
Rating: 5
Comment: Friendly and excitable coaching and office staff. Very clean facility. Lots of parking. Love the whole experience!

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Name: C***** F********
Date: 2019-11-08 16:27:45
Rating: 5
Comment: You will love your experience at this location. The entire team is amazing. And the workouts and energy in the environment is great!

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Name: S**** S****
Date: 2019-11-07 21:31:25
Rating: 5
Comment: Coach Hayley, Jackie, Bryan and Marcus are the best. Thank you for making my workout fun and enjoyable. Thank you to the front office who are always so helpful and pleasant.

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Name: J**** G***
Date: 2019-11-06 18:52:29
Rating: 5
Comment: I am new to the area and about 6 months ago I joined this studio. I think the coaches are upbeat and play good music. The studio is always clean and has good equipment. I enjoy the challenges they offer and the front desk staff always help me enroll in classes and answer all of my questions with a smile on their face! I recently upgraded my membership to unlimited because of my positive experience and I’m reaching my goals.

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Name: A********* A*******
Date: 2019-11-05 16:10:36
Rating: 5
Comment: I LOVE IT and everyone at OTF Monticello

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Name: R**** S**********
Date: 2019-08-29 01:21:11
Rating: 1
Comment: So upset about OTF. Was late in 5 min and was not allowed to enter even tough available spots. Was making so much effort get to this class. I will cancel my membership due to this and don’t want to hear about OT again.

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Name: R***** C***
Date: 2019-07-26 16:58:09
Rating: 3
Comment: I had written a negative review of this studio because it is so tiny in comparison to other OTFs, and b/c its rather hard to book a session. I wanted to write a new review.It is still very very tiny. That cant change. And I find that a bit annoying. The a/c also just doesnt seem to work as well in this studio as compared to other ones, so I wont work out here in the summer unless its first thing in the morning, say 7am. That said, the staff is really really really nice, and i think that deserves stars. And it also seems that I get in off the waitlist most of the time. So that is good. I still think its small, and I still think they need better a/c and more wipes containers inside so everyone is not lining up at one station to get wipes, and they need a water dispenser in the lobby so you can be ready to go when they let you in.But lets be clear, OTF workouts are really the best!

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Name: K***
Date: 2019-07-16 05:12:36
Rating: 5
Comment: The coaches and staff are nice, and the facility is always clean.

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Name: C*** D*****
Date: 2019-05-25 04:28:03
Rating: 4
Comment: Small studio. Some of the staff are wacky. Everyone is nice. Equipment is brand-new.

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Name: R*** O****
Date: 2019-05-02 07:29:21
Rating: 5
Comment: Ive been to over 20 OrangeTheory studios, and found this one to be just fine. I jumped into a noon class on a Wednesday, booking 10 minutes before the class started. I had a great class from Marcus and the front desk staff were friendly. It is a bit small, but the layout is nice and the size didnt compromise the workout. It wasnt even half full, but usually noon classes are less full at other studios Ive been too, so I wouldnt assume thats reflective of most other class times. There was someone on each side of my station and the workout went smoothly. Might be a bit more challenging for a 3G.

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Name: S*** K***
Date: 2019-04-29 13:37:05
Rating: 5
Comment: Haley is an amazing coach!

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Name: P******* O*******
Date: 2019-04-28 19:55:15
Rating: 5
Comment: This studio is great! The front desk employees are super friendly and learn your name surprisingly fast. The equipment is brand new which is a nice plus as well. The instructors are all fantastic too. They pay attention and have good music. I especially love Jackie. You can tell shes a teacher outside of orangetheory because it translates to her classes. Shes so patient and entertaining in the studio. Im normally a little cranky when I workout in general, and she manages to always put a smile on my face!As for the classes being full....as a member for two years all I can say is welcome to orangetheory (frankly welcome to California). Its like that everywhere in the Bay Area. Plan your workouts and call ahead to get on the waitlist if its not your home studio. Youll get in!

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Name: T***** H***
Date: 2019-04-25 20:28:44
Rating: 5
Comment: Great facility

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Name: F******* Z**
Date: 2019-04-03 00:49:47
Rating: 5
Comment: Yeah, I think it’s a fine OTF. Just book in advance, people!

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Name: S****** M******
Date: 2019-03-28 04:06:25
Rating: 5
Comment: Just posting because the reviews here arent reflective of the studio and I feel bad for em.I had issues getting in when I first signed up then realized I couldnt just book it when I felt like it but had to plan my workouts (which, is a good thing). Never had an issue getting a class after that. Even if Im #11 in a queue people start dropping real quick the day before and Ive always gotten in. A lot of people just max out their bookings and then drop the class they dont want to attend the night before, seems to be standard practice at all OTFs. Play the game or sit on the outside looking in but dont complain because you dont understand - the queue system is accomplishing exactly what its supposed to.Lot of these people also not mentioning the overbooked part is because any OT member can go to any OT location, Im sure a lot of people are going to this one now as well even though their registered location is elsewhere. Im not sure what the studio manager is supposed to address? business is too good, what a great location we picked! The reason they werent doing 3Gs was because they werent on the global workout plan as it was a new location and needed the members to be spun up before hitting the gas.Space is adequately fine, never had any issues working out on the tread, rower or floor. Never had an issue with the staff either, always been super friendly and fun. Even let me store my motorcycle gear in their back office sometimes when all the lockers are full. Do I want more space? Yes. Have I ever had to modify my workout based on space constraints? No.Ive also been a few minutes late and seen other people a few minutes late and Ive always gotten in, not sure what this one second late complaint is, never happened. Just get there before the warmup is over or just ya know...be there on time and not worry about it.

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Name: M*** R***
Date: 2019-03-25 17:38:45
Rating: 5
Comment: Not sure about other reviews, but I’ve had positive experiences here! Studio is clean and a little on the smaller side, but did not detract from my workout! Classes can book up, just like any other studio at peak times/popular coaches, so plan ahead, but not a reason to avoid the studio.

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Name: B***** S***
Date: 2019-03-23 18:48:26
Rating: 1
Comment: I would actually give this place a 0 star if I could. The office admins are rude. If you are 1 sec late, they wouldn’t allow you to enter the class inspite of letting the office admins in advance. Don’t join this location!

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Name: S**** H*****
Date: 2019-03-20 23:08:42
Rating: 1
Comment: Over booked and unprofessional. The classes are filled for weeks in advance. It’s obvious they over sold memberships upon opening. Literally a waste of money, you can’t actually book any classes. Avoid this studio at all costs. They are not responsive for constructive criticism and are rather rude when trying to give feedback or cancelling your membership.

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Name: a** t******
Date: 2019-03-06 07:44:11
Rating: 1
Comment: Stay away from this OTF studio!Beware! You need to book at least 2 weeks ahead to get into a session! I tried to talk to the studio manager about this concern multiple times, for which she replied that they have 600 members (more than double of the capacity, 24 persons per session X 10 classes per day). The studio manager is not even receptive to these concerns. The only reply is the promise that they are going to start 3g classes( no proper timeline, just like how late the studio opening was after months of postponement) or to go to some other studio! This attitude is really shocking. Paying $190 and competing with others to get into a session is not what is expected!