24 Hour Fitness

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Name: S***** S*****
Date: 2024-06-24 03:02:32
Rating: 4
Comment: Great gym overall - newer and colder. BUT 30% of bikes are partially broken - see photo of handle that falls off.

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Name: N** G*****
Date: 2024-06-18 21:02:05
Rating: 5
Comment: It’s a very nice, clean, and the trainers are so good, the personal work there they always receive you with a smile and help you in all moment, I recommend the trainer Stephen Ellis, and the manager it’s just very nice and kind, I do really like this location the perfect one for me.

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Name: s*** m**
Date: 2024-06-03 20:09:40
Rating: 1
Comment: This the worst brach of the 24 all the stuffing is very rude and very disrespectful I was a member of 24 for 7 years I had to cancel because of them. I would never go there again.

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Name: W***** V******
Date: 2024-05-27 14:26:29
Rating: 5
Comment: This is one of the cleanest 24hr fitness centers Ive been to! It was busy on a Saturday morning but I was able to use free weights, machines, open area, bicycle and treadmill.

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Name: M******
Date: 2024-05-15 05:57:59
Rating: 3
Comment: Good gym equipment, very busy.

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Name: M*** H***** (**************
Date: 2024-05-09 05:57:47
Rating: 2
Comment: Echoing the other reviews about overcrowding. This gym is packed at all hours of every day. I joined mainly for weightlifting and it is impossible to find any open racks or benches for free weights; the myriad tech bro types just hog everything. All the useful weight machines are also always in use. The pool is usually at capacity as well, the lanes are short and can really only accommodate two people.

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Name: Z****** C***
Date: 2024-05-06 16:29:54
Rating: 5
Comment: I want to give a high compliment to the staff Alexia who is doing every day cleaning job in the women’s locker room, bathroom, showers and pool area. Ever since she started her job, may be in January this year, the dirty, messy and smelly bathroom and showers have changed day by day. I saw how hard she is working, she did her job very carefully and sincerely! We as members come to do the training and exercises now feel comfortable and pleased! Thank you, Alexia, you make our day a bright beginning!

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Name: S***** M*****
Date: 2024-04-15 03:42:24
Rating: 1
Comment: THEY DONT ANSWER THE PHONE! IVE CALLED AT LEAST 15 TIMES IN THE LAST 6 DAYS! NO ONE ANSWERS!

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Name: N***** J***
Date: 2024-04-08 20:20:47
Rating: 1
Comment: Front desk was friendly but they have a policy of not allowing trials to people who don’t live in Santa Clara, I live in San Jose and my ID shows an address 10 minutes away but unfortunately I am not allowed to try out this gym even tho it’s one of the closest ones to my house

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Name: M*** T*****
Date: 2024-04-08 04:04:11
Rating: 1
Comment: Just wanna call about a simple question, if this location have a basketball court, why in the world there’s so many questions-membership id, date of birth, credit card, etc! Not customer/member friendly.

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Name: G**** D****
Date: 2024-03-26 14:50:03
Rating: 3
Comment: Always crowded. The equipment is newer than the other locations nearby, though.

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Name: L*** D***
Date: 2024-03-19 05:19:34
Rating: 4
Comment: This is my local gym, it is literally like 5 minutes from my home. The lay out is pretty simple and it is actually pretty good. I really like how everything is spread out in a 1 story building. Lots of parking out front and side of the building.The vibe here is a lot more chill than the Sunnyvale super sport location. Here at this gym I find people are seriously there to get fit and shed some weight. They mind their own business and have a pretty good positive attitude where as at the Sunnyvale super sport the guys that workout there talk a lot of bull, sad thing is that they are pretty ripped and fit if they arent on the juice but their attitudes are so gross. When this place opened, much better crowd, much better staff, much better vibes here. 👌🏽My only complaint is that, there arent enough accessible cleaning stations which is why I rate the gym 4 ⭐️. Otherwise, I enjoy my local gym. If you are looking to enroll, please bring a positive attitude with you and rack your weights, take your trash with you and GRIND 💯.

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Name: B******* C********
Date: 2024-03-14 02:53:57
Rating: 3
Comment: Nice gym bt waaay too crowded too many lines on every maching

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Name: F****** G*******
Date: 2024-03-12 15:48:59
Rating: 2
Comment: Its to busy.its hard to get on the machines.

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Name: m***** m******
Date: 2024-03-06 01:29:04
Rating: 1
Comment: Come here after work. Showers are slimy and disgusting! Gym feels like a steam room, doesnt feel like AC is on.Very disappointing to say the least. I would expect with this location being new and busy that maintenance would be a top priority . Its evident that its not. Its gross and feels like a fungus hazard.

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Name: r*** h****** g********
Date: 2024-03-03 07:53:07
Rating: 1
Comment: They should be a little stricter, the sauna is used by people with clothes and shoes who come from the street. People who take off their shoes after exercising and put their feet in the jacuzzi. The bathrooms are lacking in cleanliness. The womens bathrooms are full of hair, sanitary towels and dirty clothes. They should require people to shower before entering the pool

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Name: P** H******
Date: 2024-03-02 01:41:04
Rating: 4
Comment: I started going to this 24 Hour Fitness instead of the one on Fremont. This one is much newer!!! The pool is cleaned every Wednesday- nice! I wish the staff would make changes in the music too every 2 hours or so. I also feel like there is never bags to put my wet clothes after I finish a shower.I agree this is a very popular gym. Lots of people who use this gym are dressed up to look good. I go to the gym to use the recumbent bike and do a few classes. I dont go to be seen so it feels like people are there to show off instead of just work out.I love the classes except when either 1) the classes get jammed pack and people are stepping in front of each other (so no one keeps track of who is registered for the class) and 2)when there is never a mat to do exercises in the gym. They should either purchase more items with signs that say KEEP in the workout room OR have staff put mats back where they belong. There is a lot of weights everywhere!Overall, I like working out at this gym (parking can be jammed pack at times).

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Name: G**** U******
Date: 2024-02-24 23:39:51
Rating: 3
Comment: 1. Terribly crowded and understaffed.2. Some machines are out of order for weeks.3. Used paper towels are everywhere.4. They play salsa music for hours and hours. As much as I like salsa it is not the best workout accompaniment. At least change it every once in a while.5. People who work out there are usually very nice.6. No free trial period. Every other gym has 1-3 days of it.Update: theyve changed the music.

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Name: R****** D*******
Date: 2024-02-14 20:31:42
Rating: 5
Comment: One of the larger 24 hour gyms. All equipment except 2-3 machines is working fine. I just wish the staff helped rearrange the free weights as labeled.

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Name: b******* k**
Date: 2024-02-10 03:29:31
Rating: 5
Comment: I was very satisfied with the customer service at this 24location. A young Asian guy named Ryan helped me and my wife with our membership issues. It took a while to process, but the entire time he was patient, with a warm smile. The way he treated us older folks was so respectful. I had an amazing experience because of him.

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Name: S***** Y***
Date: 2024-02-09 05:27:54
Rating: 1
Comment: They will deny your perfectly valid 3 day trial pass for all sorts of reasons. It’s offered for a reason? Anyways, it’s an extremely crowded gym (apparently too crowded). Not much else to note.

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Name: F****** L****
Date: 2024-01-10 04:41:56
Rating: 5
Comment: Very nice place, with new equipment!The atmosphere is fantastic!!

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Name: C******
Date: 2024-01-06 04:28:45
Rating: 2
Comment: No plastic bags for wet clothes for weeks now. They now use the plastic bag holder for brooms and squeegee. Not cool. one of the reasons i orientated and got a membership was for immenities. Staff is nice but management cutting corners on over membership vs capacity. Go early or go late past nine or go home.

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Name: H*** N*****
Date: 2024-01-01 05:00:59
Rating: 3
Comment: The lockers are alway got problems, i was there after 9pm, the lockers are open and can not be locked, this situation is happened many times, i have to ask the staff to help, some staff helped me, but some guys answered me, they can not leave the counter to do that, omg, i was angry and told “ do u wanna get a complaint letter or email?” That staff stood up and help me solve the problem with lockersA nice staff direct to me how to fix that problem, i dont know why the staffs or the customers do the stupid that they locked the door while it was opening, so i can close the doors but can not lock itHey u guys, stopping at your silly, or u wanna steal something from another person who put their stuffs inside but can not lock the door, causes i see that many peoples have to put their personal stuff inside and the door can not be lockedThis is the seriousness problem, i hope 24hr attention to fix the problemThank you so much

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Name: G****** H********
Date: 2023-12-27 18:03:46
Rating: 2
Comment: Pros: the location is really clean compared to other 24s. The staff is friendly and I had no issues with overcrowding at 6am. The biggest plus is the amount of power racks this gym has, I think I counted 6+!!!!Cons: it’s missing quality and critical equipment other modern gyms have. No hammer strength machines (the ones they have are super assisted), not Pendelum squat, no t bar row, etc. if they had better machines I think my rating would be much higher, but they opted for lower quality machines in the gym.

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Name: S**** E*** n T******
Date: 2023-12-11 08:12:24
Rating: 4
Comment: This 24Hour location is one of the newest in the Bay, so its relatively clean, inviting, and has new equipment. Best of all its not even a Super Sport yet they have a pool, jacuzzi, and sauna! The staff here are friendly and very accommodating.The downside is because this is the only 24 Hour in the immediate vicinity, this spot is CROWDED. I suggest coming here in the early mornings, the late afternoon, or late at night.Dont bother coming during lunchtime or right after work.

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Name: T**
Date: 2023-11-15 10:03:24
Rating: 5
Comment: Decent gym for the cost. It has 10 squat racks, hence the wait times are less even during peak hours. They also have hip thrust machines and a hacksquat machine, which are difficult to find in some of the other older gyms. Plenty of cardio machines.Only cons is the number of benches for dumbbell exercises seems to be low for peak hours, but you can use the barbell exercises, they got 2 each for the flat & incline.All in all, pretty good gym for the cost and getting your basic workout routine, without going into the nitty gritty details.For people who are discouraged with the reviews regarding overcrowding, yes it does get crowded but if you know your workout variations you should be able to get your workout done in reasonable time. People here are polite as well and will share the equipments more often than not.

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Name: I** v** N******
Date: 2023-10-31 08:50:48
Rating: 1
Comment: HORRIBLE CUSTOMER SERVICE!Came here late at night after a long day of work and recovering from 9 recent surgeries on my feet to relax make use of my membership that pay, just to get treated like sh#t by the front desk employee, “VICTOR”, who unsympathetically acted like a jerk for no valid reason due to a technical issue on their system that he was not competent enough to fix by himself. Yet, instead of just letting me go and enjoy my quick hour workout, he spend 20 minutes wasting time openly arguing with me, not even trying to help put in any effort to fix the issue or try to contact someone who knows how or offer any kind of solution which is expect from any businesses customers service employees. Instead he bluntly denied me access to the gym, not even to drink some water from the fountain, despite the proof of receipt with the ADDRESS OF THE GYM on it charging me 67 DOLLARS exactly 10 days prior and having to drive 20 minutes this late to get there. I think it is disgusting that 24hour fitness would charge for a service that they do not even “allow me” access to use. If any regular business has a problem like this “with their system” that should be their responsibility to fix it and not rudely inconvenience- and make it the paying customers problem due to their employees lack of competence. I am very disappointed with this gym and the way they treat their customers and don’t think it’s fair that I am being charged for a membership and having to pay additional “yearly and activation” fees just to be treated like this. Do better!👎

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Name: S****** G****
Date: 2023-10-22 23:38:50
Rating: 1
Comment: Never been to a 24 hour fitness as crowded as this one even on weekends let alone weekdays. Even if you go at the weirdest of times you will find every single rack occupied.

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Name: A*** L***
Date: 2023-10-18 01:51:04
Rating: 5
Comment: First time there. Very spacious. Lots of machines. Too many people ... but everything was great!

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Name: M**
Date: 2023-10-06 17:26:16
Rating: 2
Comment: I signed up for the 6:30pm body pump class. When I got there it was filled. Way too filled. A dangerous amount of people in the work out room. Bodypump requires us to move around doing exercises where we need a lot of space, it was not possible. I did one rep and left because there was no space. 24hr should have someone Check if people actually register for the classes, because I don’t think they register, so the class was overflowing. Won’t be back to this location.

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Name: A****** C***
Date: 2023-10-05 18:52:42
Rating: 5
Comment: Its great i love it also love California 😝😝😝

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Name: L*** m**** e********* g*** J*** b****** i* u*****
Date: 2023-10-03 01:13:00
Rating: 1
Comment: I deleted my review about this club since I figured it out with the HQ office and got fully refunded for the yearly plan. This club should have the HQ number to provide to customers. This club manager handed me the wrong number until I found the actual number in my emails from a couple of years ago.

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Name: M C
Date: 2023-10-02 23:12:05
Rating: 5
Comment: The 24 hour fitness center located in Santa Clara is a great gym and look forward to going there every week! Id like to recognize Shaheer for the professionalism, kindness, and patience shown to my parents and me. Shaheer has helped my mom with a variety of questions and fixes on her account - always patient and understanding while maintaining all the clients that come through the same time. He referred us to Ana, whom Id like to recognize as well. She went over membership add-ons and walked through the set up with my dad and I. Ana has also exhibited the same patience and professionalism. Thank you both for the excellent client service to my family and I!

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Name: N**** U*
Date: 2023-10-01 22:04:58
Rating: 3
Comment: Its nice and clean for the most last but would it kill them to have more than 3 of the 5lb and 2.5lb barbell weights? I feel I spend more time looking for those than lifting some days 😅

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Name: J*** S*****
Date: 2023-09-26 21:02:03
Rating: 2
Comment: Cool gym but staff here is bad. When you work at the front desk you can only do so much. Why not greet people coming in and out or instead of horsing around together you stock the cleaning stations?

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Name: A**** I**** S***
Date: 2023-09-13 04:44:48
Rating: 4
Comment: It’s a very big and large place but can be very busy at times. It’s a very popular location

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Name: H**** W***
Date: 2023-09-11 22:17:55
Rating: 1
Comment: Free Santa Cruz Medicinals

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Name: A**** v********
Date: 2023-08-31 14:11:24
Rating: 4
Comment: Good place and inexpensive

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Name: Y***** O*
Date: 2023-08-23 23:25:54
Rating: 1
Comment: My boyfriend and I were initially thrilled with the 24-hour fitness center we joined a year ago. The facilities were excellent, and everything was going smoothly. But our experience took a drastic turn when my boyfriend decided to switch from a yearly to a monthly membership.Unbelievably, 24-hour fitness created two accounts for him, one yearly and one monthly, and began charging us for both! We only discovered this issue three months into being double-charged, and our attempts to resolve the situation have been nothing short of a nightmare.We were met with indifference from most staff, who claimed they had no authority to help us. This I understand, but our frustration grew daily when the manager, after responding to just two emails with vague remarks that our account seems normal went silent.Finally, with the help of a compassionate female staff member, we managed to proceed with the cancellation of the monthly membership (since the yearly one is non-cancellable, lol). But our request for a refund has been a never-ending battle. Weve been told repeatedly that it requires manager approval, or that we need to discuss it in-person at the store. Weve visited the store twice, only to find regular 24-hour office scenes without success in meeting the manager. Our refund request remains in limbo.What started as a promising journey to fitness has become a disillusioning ordeal. This experience has left us feeling helpless, frustrated, and taken advantage of. I sincerely hope no one else has to go through what we have, and I urge potential members to think twice before joining this facility. The lack of professionalism and empathy displayed by the management is unacceptable, and the struggle weve faced is not something anyone should endure.The only bright spot in this experience was the kind-hearted staff member who helped us proceed with the cancellation. But overall, our trust has been shattered, and we cant recommend this gym to anyone until there is a serious overhaul in customer service and accountability.

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Name: R*** K******
Date: 2023-08-06 22:13:03
Rating: 4
Comment: Superior air conditioning compared to the one in Mountain View.

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Name: M******* J****
Date: 2023-08-01 22:17:50
Rating: 2
Comment: False advertising. They don’t honor the three day free trial and they do not have a steam room. It’s also very crowded…

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Name: R**** B*****
Date: 2023-07-30 05:03:43
Rating: 5
Comment: Much better than the Sunnyvale location. Overhead fans are amazing. Came here on the weekend, and it was less crowded - need to check on a weekday to gauge the crowd level.

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Name: J****** S****
Date: 2023-07-25 23:38:20
Rating: 1
Comment: The gym is not clean at all. It definitely could afford a cleaning crew!

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Name: X**** Y**
Date: 2023-07-21 06:34:08
Rating: 1
Comment: Overly crowded…

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Name: a****** m*******
Date: 2023-07-13 00:15:08
Rating: 5
Comment: The have a top of the line equipment

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Name: J**** E*****
Date: 2023-07-08 11:13:11
Rating: 5
Comment: By far the cleanest gym location I have been to. The staff takes pride in their job and gym. Will be going back to this location for my next workout before going to work.

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Name: M******** R******
Date: 2023-07-06 01:41:12
Rating: 1
Comment: Crowded - UnderstandableParking situation - UnderstandableBut not having any mats where other 24s offers and no 7.5 kgs barbell weights in class studios is just ridiculous!Front desk said they are waiting for the corporate approval! How can you start a gym without these!

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Name: E*** /
Date: 2023-06-24 18:21:05
Rating: 2
Comment: I had to unsubscribe. Very crowded, you can not finish a workout. Also, many people recording themselves just to pose, not to workout. Honestly, I don’t want to appear in anybody’s ig or tiktok… And the woman cleaning the bathroom is screaming us all the time. She doesn’t allow us to put any make up on, yelling when showering etc…

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Name: v**** b*******
Date: 2023-06-17 06:41:23
Rating: 1
Comment: Extremely crowded

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Name: A***** S***
Date: 2023-06-16 06:42:10
Rating: 3
Comment: You guys clearly don’t have enough dumbbells in the 15 to 25 lbs range

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Name: K**** P*******
Date: 2023-06-07 12:22:09
Rating: 2
Comment: ********Update 6/7/23Notified them months ago about the squat racks that are installed wrong. These J-hooks should be on the inside, which means the uprights are on the wrong side of the platform. This creates less space between the plates and the rack, and can cause an imbalance and injury. Nothing changed. Dropping my satisfaction of this location.********Another good 24 Hour Fitness location. They have new equipment however their squat racks are not installed correctly. I mentioned it to the manager and he said they are going to take care of it. Other than that, this is a good gym to workout in, but I go early in the morning when it is not crowded.

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Name: R** R*******
Date: 2023-06-07 05:21:16
Rating: 5
Comment: One of the best 24s in the Bay Area for sure.

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Name: N**** B****
Date: 2023-06-04 06:45:17
Rating: 1
Comment: I found the gym staff to be very rude, the woman at the front desk had a bad attitude.

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Name: R** R*****
Date: 2023-05-31 01:23:49
Rating: 5
Comment: Was in the area today (5/30/23), decided to check out this facility, it was around 1 pm, gym was pretty packed, but I had no problem using the machines I needed for my workout, the staff and the members were very friendly, the equipment was top notch, the facility was clean . This is a great place ..

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Name: A**** H*****
Date: 2023-05-18 01:05:28
Rating: 1
Comment: No matter what time of day you go, this gym is always packed. No one seems to know basic decency of not using multiple machines at a time, especially when busy. When ever u go there u cannot complete a full workout soo i ended up leaving with half my workout bcz i don’t want to w8 for 30 mins for just 1 machine

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Name: Y*** �****** W***
Date: 2023-05-15 22:57:36
Rating: 1
Comment: I signed for the free trial online and I called the staff about whether I can use that. They said I can use the free trail and when I went there, they said they do not have free trial. I hope this gym may have the free trial for people who want to try.

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Name: S**** H********
Date: 2023-05-10 04:46:44
Rating: 3
Comment: I’ve been to a lot of gyms, but I’ve never seen one so incredibly busy at 10pm. It’s hard to find any open equipment between 5-9pm. This place really oversells memberships. Other than that, it’s a very nice facility with new equipment.

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Name: R**** W*****
Date: 2023-05-10 04:45:54
Rating: 5
Comment: A VERY busy location. Fairly clean but the GX room gets a lot of use so hair accumulates and the cleaning staff is short so sometimes it is not pristine. Good parking options, too.

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Name: A***** D******
Date: 2023-05-01 18:04:37
Rating: 4
Comment: This gym is definitely popular because it is a new location. It was nice to go to in the morning before 7am but its getting busier and busier. Its a nice gym, lots of equipment, parking can be hit or miss, staff is friendly. One thing I wish they would change; there are racks of free weights near the benches, but if the benches are taken there is little to no room to use the free weights. You have to cart them across the gym or block the walk ways.

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Name: A** T***
Date: 2023-04-28 14:07:06
Rating: 1
Comment: Vinyl bag issue finished. (Thank you!)3 days ago, staff cut off my lock request by other member.He said, he will replace lock with his cost through manager. Staff said, manager will contact me to take care, but never call me until today.I left messages and note, but no luck.I gave replacement invoice to staff again.Let’s see manager will take care or not.

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Name: I************
Date: 2023-04-25 05:46:24
Rating: 5
Comment: There are 424 hour fitness facilities that I go to and I like this one the best because it has an entire floor dedicated to cardio machines and a very good weight selection, dumbbells specifically

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Name: H*** B****
Date: 2023-04-24 02:46:12
Rating: 4
Comment: Impressive new Nautilus machines. Worth a visit

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Name: R*** G*******
Date: 2023-03-29 00:47:05
Rating: 4
Comment: Love how clean the place is and Mario is great in the early am. However, because the Arquez and Fremont clubs have closed(or closing), it has become very crowded in the am

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Name: M** C******
Date: 2023-03-23 17:31:39
Rating: 5
Comment: Go hard or go home! 💪🏽💯

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Name: J****** H*******
Date: 2023-03-11 04:39:46
Rating: 4
Comment: Nice gym, clean pool (I just wish they had a swim suit spinner in the locker room). Staff is super friendly.

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Name: S**** S****
Date: 2023-03-10 16:04:38
Rating: 2
Comment: No matter what time of day you go, this gym is always packed. No one seems to know basic decency of not using multiple machines at a time, especially when busy. The restrooms are closed for cleaning at the same times every day anymore, so if you go at that time, you always have to work around it. The music choice is pretty bad and sometimes so loud you can hear it over noise canceling headphones. The classes steal all the stretching mats frequently, leaving the rest of the gym to stretch on the scratchy green turf and the classes are especially guilty of BLASTING the music at full volume then flooding the gym afterward. It is a pretty clean gym, but really hard to get a solid workout in at any time. Squat racks are usually full and people waiting on the edges to use them. I don’t recommend this location for those reasons. Not to mention the theft problem. My second time training here, a woman stopped me in the locker room to tell me not to put my purse in a locker in there and instead use the ones that are visible in the training area because people had been cutting locks and stealing valuables. To this day, there are unusable lockers in the women’s room because they went from cutting locks to just cutting the metal loop the locks go into. And half the time, the lockers provided on the weight floor don’t even work - they get stuck or won’t turn to lock.

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Name: B***** D****
Date: 2023-03-08 00:38:11
Rating: 1
Comment: I feel bait and switched. There are frequently ZERO free machines or free benches here. Not an exaggeration. It is clear that maximum occupancy is not on managements mind, and neither is member experience. Multiple lockers are broken and theyre frequently 100% full, so people leave their stuff in piles on the floor or just go home.I wish I could cancel my annual membership purchase. I regret going here. Dont make the same mistake as me.

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Name: T** N*****
Date: 2023-02-24 21:49:10
Rating: 1
Comment: Pretty terrible parking situation, peak hours is 3-9pm even thought google reflects diff busy times. I went at 5pm and what was supposed to be a 12 min drive took 25 mins. They don’t honor anything your do online basically you have to come in person. The employees are lazy not personable and don’t care to keep you waiting. They prob don’t get paid enough to care. Lockers have no built in locks, no hand sanitizers dispensers or paper towel dispensers to clean workout stations. There are not even locks you can borrow at the front desk if you forget yours. I was meant to do a 3 day trial, I had the online cert, as well as spoke to a rep who called about it.. to then go and find out they don’t do 3 day passes. I didn’t really care about it but its misleading because different staff are saying different things. They best get on the same page.

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Name: J*** B (********
Date: 2023-01-26 23:35:23
Rating: 5
Comment: Gym was clean at 3:30 pm and lots of room. Not sure how it is at night, but afternoon workout was awesome.

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Name: P******* L**
Date: 2023-01-08 01:33:23
Rating: 2
Comment: Front desk staff is not friendly. Can’t feel welcome to workout here. Try Sunnyvale location instead.

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Name: B***
Date: 2022-12-30 07:28:43
Rating: 1
Comment: Shady gym. Dishonest managers and staff. Don’t trust the recent fake reviews, they’re from their own friends and family to boost the rating. They have faulty equipments that are unstable, a huge safety hazard. But they don’t care because you signed a liability upon signing. If you get hurt because of their faulty gym equipments, they straight up lie and do not accept responsibility.AVOID THIS GYM.GO TO CITY SPORTS CLUB.Or just work out at home, avoid this gym.Trust me.

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Name: Y***** M*****
Date: 2022-12-25 18:34:27
Rating: 5
Comment: Clean and neat, staff are very friendly. Thanks to Mario who manages the night shift. Mario has excellent customer service.

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Name: C***** W*
Date: 2022-12-18 07:14:59
Rating: 5
Comment: New equipment and ample space. One of my top-pick 24 24-hour gym in the bay area

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Name: J*** P
Date: 2022-12-16 18:07:58
Rating: 4
Comment: All new equapment. But too crowded, any day between 3-9pm.

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Name: R****** N**********
Date: 2022-12-05 21:28:30
Rating: 5
Comment: Ive been a member since August 2000. This new Super Sport Gym is second to none. Thanks to Mario who manages the late night to early morning shift. Mario wows the gym members with his excellent customer service.

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Name: T**** H*****
Date: 2022-12-04 17:05:17
Rating: 5
Comment: Cleanest, most organized 24hr Ive been to and Ive been to dozens because I travel for work. Tons of squat racks, all new equipment throughout gym. The mens bathroom was immaculate and its usually quite messy even at good gyms. Stoked to have found this one! Kudos to management!

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Name: S***** M*****
Date: 2022-11-12 05:38:24
Rating: 2
Comment: Nice equipment but the staff was super rude. Wouldn’t recommend going out of your way to come check it out.

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Name: A**** R****
Date: 2022-11-11 14:17:03
Rating: 1
Comment: Three days and this toilet is still dirty, they dont clean it. 🤮

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Name: D***** C**********
Date: 2022-11-09 13:22:48
Rating: 2
Comment: What a dirty, laughable trainwreck. Despite just opening recently and having 8 deadlift/squat racks, the selfish customers gobble up the stations and most refuse to share them, even though there are 2 stations at each rack. The front desk is a silly joke, and apparently Im going to have to bring all this up with the manager. (unlikely to change anything, as this is a low-quality joint)

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Name: G****** S*****
Date: 2022-11-01 02:20:37
Rating: 3
Comment: Too crowded

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Name: L***** K****
Date: 2022-10-16 00:05:48
Rating: 1
Comment: Worst ever experience and the guy at the desk is very rude.

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Name: K**** P******
Date: 2022-10-02 17:22:45
Rating: 1
Comment: False Advertisement of 3 day pass. They let customers show up with 3 day pass only to state that it is conditional. I feel it’s more of racial profiling by front desk rep Destiny. She said 3 day pass won’t be entertained but I can purchase $25 daily pass. I confronted stating conditions weren’t mentioned anywhere in the pass; for which she stated, they r out of staff and no reps at front desk for her to give me a gym tour. I said I don’t need any tour, I can check it out myself. She said it’s their policy. I informed her that I’m going to give 1 star and mention her name on Google reviews. Her staff friends magically appeared at that time. She went and described my discussion with her, literally making faces that resembled me saying something like ‘blah, blah, blah….’. Finally they agreed to let me in and tried to sell some memberships if I give up my 3 day pass. I said no thank you; I need to check this club. With kind of sick attitude, y would I go there??

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Name: a** m**
Date: 2022-09-30 04:22:15
Rating: 5
Comment: Great gym and amazing staff.

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Name: R***** S** (**********
Date: 2022-09-27 23:00:06
Rating: 1
Comment: All good until stuff got stolen from the locker room

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Name: S****** D***
Date: 2022-09-15 00:59:43
Rating: 1
Comment: Staff trying to make money by selling you day pass with cash. Unfair management.

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Name: C******** S******
Date: 2022-09-13 01:27:51
Rating: 2
Comment: Although the place is big, there are not enough machines for the number of people who train there. When you arrive at a machine, there are two or more people waiting to use it.

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Name: C**** M********
Date: 2022-09-13 01:25:15
Rating: 1
Comment: No parking during peak hours, waste of time trying to drive around the parking lot .

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Name: E***** O********
Date: 2022-09-10 19:07:24
Rating: 5
Comment: Brand new. So far so good.

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Name: G** S****
Date: 2022-08-25 15:34:58
Rating: 4
Comment: Goalie at night when there is hardly knowing there do my exercise and listen to my headset. Very clean and organized very friendly people and customer service.

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Name: G*** G********
Date: 2022-08-11 17:25:33
Rating: 4
Comment: The facility is good with new equipment.Per observation there are a lot of people around 7-8 AM and 5-9 PM. I prefer to visit around 5-6 AM where there are less people around.

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Name: S****** D*****
Date: 2022-08-07 23:36:32
Rating: 5
Comment: GREAT NEW CLUB IN AREA...ALL THE STAFF HELPFUL!!Spoke with Drew, Destiny and Great Managememt Staff...KUDOS to the NEW 24 Hour Fitness in Santa Clara Valley....

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Name: d***** m
Date: 2022-08-07 07:42:58
Rating: 5
Comment: Re located here all new facilities with added Pool & Sauna

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Name: D***** C
Date: 2022-08-02 21:26:41
Rating: 1
Comment: (FREE PASS DOES NOT WORK) Activated the free pass, drove over and immediately they said “we can’t let you workout because this is a new building, but you can go up the road to the other 24hr and they’ll take you in for a free day with ur free pass no problem or you can signup for $1 and then $50 something a month”. I left, drove up the road to the other location in Sunnyvale and when I walked in with the “Free Pass” and they said right away “can we see ur drivers license, oh ya ya we can’t let you in only for Sunnyvale residents” I literally live in Santa Clara and they said they could NOT let me workout but for “$15 for the inconvenience, I can workout “ LOL What!? You mean the 10miles I drove and 30 min of nonsense conversation to then ask for my business? Sad. Membership Training/employees should be embarrassed. They should have told me all the details as a potential customer at the first location. If you want to waste ur time and money absolutely this is the place for you, goodluck.

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Name: V****** P*******
Date: 2022-07-31 23:48:30
Rating: 4
Comment: Newer equipments. Great and helpful crowd. Less space compared to the close by 24 Hour Fitness Sunnyvale. Normally we go in the morning and its not that busy.

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Name: M****** M*****
Date: 2022-07-30 02:05:49
Rating: 1
Comment: Really disappointed I couldn’t try my free pass because my id wasn’t from Santa Clara? I just moved to the area and wanted to see if I liked the gym here. I didn’t have any other issues with another gym.

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Name: H H
Date: 2022-07-25 07:05:18
Rating: 4
Comment: Clean and neat, weights were in place, staff not friendly. people here puts weight back in place, but even on weekend squat racks are taken, usually but crossfit type people using it for a long, while doing other exercises somewhere else. Clean change rooms. One of the better 24 I been too.

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Name: A** A****
Date: 2022-07-21 13:19:27
Rating: 5
Comment: I was staying in the neighbourhood and decided to hit this location. Hands down ! One of the best 24-hours Ive been to!!!

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Name: a***** s****
Date: 2022-07-17 01:06:05
Rating: 1
Comment: Kind of fraud (dont know intentional or unintentional) : Whenever anyone take any training session in this gym, then make sure that trainer is not putting recurring charges on your card.Verbally they will say something else but actually they will do something else so check your contract before signing, also check your credit card.My wife signed ONLY for four training sessions. At the time of signing, she asked this to trainer many times that she was taking only four sessions but trainer put recurring charges on her card. He didnt inform her about it. But it was recurring charges for each month && they kept charging her card next time also. So beware while signing because later, they will ask you to read huge pdf of contract && they will give many excuses that trainer wanted good for you etc etc.It was a kind of fraud, but we could not prove it because my wife believed whatever trainer/staff was said verbally at time of signing && he asked to sign using a touchpad so she did but it was wrong contract on which she was signing.When I discussed about these recurring charges, they said - She signed about it. Although it was the trainers fault, but they will not refund. They asked us to read a big pdf of the contract. So make sure when u sign the training session then dont sign without reading contract yourself. Once you sign they will never refund you. Dont trust what staff or trainer are saying verbally but read yourself before signing.The training session was also not very fruitful; it was more like time-pass. I saw this type of thing first time in 24 Hour Fitness. We (I and my wife) were regular member from 4 years.

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Name: A*****
Date: 2022-07-04 22:29:13
Rating: 5
Comment: Amazing place to work out. It has everything one would want in the gym. Its a brand new place. It has tons of machines, huge weight section, variety of cardio equipments, sauna, steam room, awesome swimming pool and hot bath. It could get crowded at the start of the week and at peak hours but manageable. Folks at the desk were very friendly. Gave me discount to sign up the same day. Plus offered me one day free pass as well. Got a great platinum package for me and my husband! Love this place. Highly recommend!!

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Name: H******* S****
Date: 2022-06-27 03:13:05
Rating: 5
Comment: Great brand new location

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Name: S********
Date: 2022-06-25 23:02:35
Rating: 5
Comment: Clean friendly staff but just like other Gyms crazy Busy at certain times.

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Name: M*** M**** K****** M************ F***
Date: 2022-06-18 17:23:35
Rating: 1
Comment: My 3 day free pass didn’t work for this location, false advertising!!

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Name: B******************
Date: 2022-06-14 19:07:00
Rating: 5
Comment: Very spacious and a lot of great equipments/ racks.. and its actually 24 hours !!

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Name: M****** U****
Date: 2022-06-11 04:43:53
Rating: 1
Comment: False advertisement on the free 3 day pass! Be aware, they don’t allow that at this location. If you want to work out for a 1 day pass it’s $25

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Name: A**** A****
Date: 2022-06-10 14:15:03
Rating: 1
Comment: False advertisement, beware! This 24H just opened up recently and they advertise to try free 3 day pass online, you reserve online, but when you show up they say it doesnt apply to that location and you have to sign up for a membership or pay $25 per visit.

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Name: W** K**
Date: 2022-06-09 04:54:07
Rating: 5
Comment: Love it so clean

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Name: M**** S**** (**** P********
Date: 2022-06-03 03:58:50
Rating: 5
Comment: Ive been going to 24 hour for about a year now, and its the best gym Ive ever been to. The new location is very spacious and has tons of new machines and weights. The music playing is also good. They have an area with a lot of workout machines that you can use if you want to be alone, or theres a ton of cardio equipment if you want to work out with people around you.

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Name: J**** W
Date: 2022-06-02 01:11:55
Rating: 1
Comment: If you come here with friends in a group, be aware that you may be approached and accused of “training” outside of their paid services. And I literally mean accused “they were all doing squats while you were over there and you aren’t going rep for rep”. What a joke. They’re also not honoring the 3 day pass that shows up on the website.

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Name: D**** M*****
Date: 2022-01-27 22:08:29
Rating: 5
Comment: Heres betting this is going to be a super sport with plenty of space and new equipment.