24 Hour Fitness

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Name: A*** F*****
Date: 2024-06-15 21:33:42
Rating: 3
Comment: Jacuzzi and sauna most of the time are not working and takes a while to get fixed.

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Name: E****** C******
Date: 2024-06-14 17:30:47
Rating: 1
Comment: Been going to this gym for over 20 yrs. Not what it used to be ! It’s dirty, smelly, full of homeless people. The restroom haven’t been clean in years ! They keep dragging that dirty smelly mop around and don’t use any sort of cleaning product. The lockers are filthy and half of them vandalized. You will always see some homeless person lounging in the locker room ! Charging cell shaving, cutting hair etc. people appeared to live there ! They leave stuff in the lockers for days. The spa always broken and dirty !!!!!! Get your act together 24th fitness.

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Name: S**** G*****
Date: 2024-05-21 06:07:53
Rating: 3
Comment: Love that it’s clean now but not being open 24 hours completely defeats the purpose of the title. Super disappointing.

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Name: A**** B***********
Date: 2024-05-12 20:45:25
Rating: 3
Comment: No longer worth dealing with the dirty facilities and the homeless people now that it’s no longer 24x7

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Name: R**** N
Date: 2024-05-12 16:35:08
Rating: 3
Comment: Not the nicest 24 Hour Fitness location in the outskirts of San Francisco’ Tenderloin neighborhood. Parking can be challenging.

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Name: D*** L********
Date: 2024-05-11 16:20:47
Rating: 5
Comment: I just had Armand help me on the phone. He was very busy at the reception desk and handled my issue completely and without frustration from being interrupted constantly.Very pleasant and excellent customer service. Thank you!

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Name: E***** B*****
Date: 2024-05-09 05:32:22
Rating: 1
Comment: Could someone explain to me why you would name your gym corporation 24 Hour Fitness if all of the gyms are going to operate on its own independent hours? This is the most brain-dead thing I have ever read in my entire life. Never have I ever been more interested in researching a class-action lawsuit until tonight.

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Name: J****** A***
Date: 2024-05-06 21:38:54
Rating: 1
Comment: They have zero respect for their neighbours. Sunday mornings are the worst for the classes just pumping bass into the streets and into neighbouring homes. Unacceptable to have all the windows open and be putting out music and bass at concert levels. Some people have jobs and disabilities and illnesses and PTSD etc.- ETA response to response. I tried calling first, multiple times and no one would pick up. How am I to “share feedback” with them (outside of doing so here) if they do not answer the phones? And I’m not entering that filthy place.

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Name: D**** L****
Date: 2024-05-05 00:17:22
Rating: 1
Comment: 24 hours no more. I would hope it would mean it would at least be cleaner…. cancelling until they figure it out.

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Name: G****** X*********
Date: 2024-04-24 22:41:21
Rating: 1
Comment: I made a one year agreement for their 24 hour and they said that they are 24hour thought the year. Now they changed their times and people that work till 1-2 am cant go anymore. I dont know whats going on there. Dirty gym. Broken machines. Health violation problems. But I never minded all of that. As long as you follow the agreement. Whats the point of paying for the rest of the 6 months if I am not able to access it 24hour.

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Name: J***** L**
Date: 2024-04-21 14:31:16
Rating: 3
Comment: This is an older gym with just the basics. Compared to other 24hour Fitness gyms, this location is rundown. Equipment is haphazardly potioned between the two floors with no organizational design in mind (e.g., group back muscle machines). The roof leaks and wastebuckets are there to collect water for a month with no effort to fix the leak. This location has minimal group class offerings. The entire gym needs a refresh and makeover to make it a recognizable 24hour Fitness Gym.The staff is friendly, and the cleaning staff works exceptionally hard to keep the bathrooms clear and clean.

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Name: g*** l*****
Date: 2024-04-09 20:02:59
Rating: 2
Comment: Very shabby gym with deteriorating walls and ceilings. Water leaks in Matt mirror room, lots of weirdos roaming around not working out not in gym clothes Uber driver hang out? Worst part is they are no longer 24 hours. They glide at 11pm now so time to cancel your membership at this point absolutely no reason to step foot in this hell hole.

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Name: V**** B******
Date: 2024-04-07 20:35:03
Rating: 1
Comment: It was a bad decision to change the working hours - now dont make any sense to pay more, there is another gym cheaper with almost the same hours

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Name: W****** S*****
Date: 2024-04-05 19:13:46
Rating: 1
Comment: 18-hour Fitness is changing their operating hours!!! The main appeal of this gym was its 24-hour accessibility, catering to customers needs around the clock. Many, like myself, rely on late-night workouts to unwind after long shifts at the hospital. Why not close at 1 or 2am so us night owls could at least get some type of workout. Now, with the new hours, its frustrating to feel disregarded as customers. Surely, a multimillion-dollar company can afford to keep the gym open a few extra hours by paying staff a reasonable wage. With a sizable group of us regularly working out past 11pm and paying significant monthly fees, it seems counterproductive for the company to alienate its loyal members. I, for one, will be canceling my membership—no sense in supporting a business that doesnt prioritize its customers needs.

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Name: K**** T*****
Date: 2024-04-02 18:26:06
Rating: 2
Comment: This gym is pretty dirty. Lots of grime and dust built up. Kinda poor etiquette throughout as well, weights are never re racked in order, people routinely slam weights on machines. I tried a 3 day free trial but I dont think its for me.For positives it is fairly big and they have at least 2 of each machine so its easy to find what you need.

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Name: M***** R**
Date: 2024-03-30 02:44:21
Rating: 1
Comment: Tried this gym out today and was very disgusted with the cleanliness, etiquette from both clients and workers was very poor and the machines were very outdated. The etiquette from clients was invasion of others space, not putting weights back to where they go, taking machines from others, and general appearance and hygiene. The etiquette from workers seemed lazy and uninterested, they shouldn’t be sitting behind the desk doing nothing especially when the gym itself needed organization.Recommendations: Workers need to be walking around smiling and energetic, during these walks they should be organizing/cleaning equipment and maintaining proper gym etiquette. And they have enough clients to where they can sell their current equipment and replace it with better and improved equipment(doesn’t need to be all at once, but pieces by pieces).

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Name: A***** V*****
Date: 2024-03-17 05:24:02
Rating: 5
Comment: I had some questions and concerns about upgrading my membership and Anthony went ABOVE AND BEYOND for me! HE IS KILLING IT. super greatful that he was the one who helped me out.Customer service was exceptional, information was relevant and accurate, and his communication and follow through was superb.Overall totally made me happy to ugrade and happy to be apart of this gym 😸👍

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Name: B****** M****
Date: 2024-03-04 05:32:12
Rating: 2
Comment: I travel for work and regularly go to local gyms/fitness center and purchase a day pass in order to use the variety of equipment I need for my rehab and total body workout. Sorry to say, but in all of my years of travel, this gym had the filthiest locker room Ive ever seen. I was planning to shower and use the sauna after my workout but I was deterred by the dirty urinals, the un-mopped floors and the overflowing garbage bins. Ive been to many 24Hr Fitness locations and NONE are like this one.On the positive side this location does have lots of great equipment, friendly staff and a really good vibe.

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Name: I***** S*****
Date: 2024-03-01 05:17:51
Rating: 1
Comment: Gym is affordable for sure, but it’s nonstop busy and constantly waiting on equipment/machines. I don’t use the locker room or showers due to all of the black mold/mildew. Not sanitary. I’ll pay more for a better set up.

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Name: M****** G***
Date: 2024-02-26 00:17:20
Rating: 1
Comment: Very, very rude service. First the attendant did not acknowledge my presence for almost five minutes while a person who (sadly) appeared to be her creeper of a manager was hitting on her (if I was a woman I wouldnt feel safe in a gym run by that clown, who kept asking her why do you work here?). I signed up for a free pass but they wouldnt honor it. So I just asked to see the gym because of a one star reviews, they still refused to allow that and invited me to find another gym. I did. I will happily pay more not to have to deal with the miserable jerk that runs this place. This place isnt well run and is something I wouldnt be affiliated with. National 24 hour fitness could do better than affiliate with this place.

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Name: T**** R*** M****
Date: 2024-02-19 17:23:12
Rating: 1
Comment: Walked in and walked out. The Department of Public Health and Safety as well as OSHA need to pay them a visit based off the many negative reviews regarding the showers and bathrooms and broken equipment it’s a Health and Safety hazard. The problem is management. People pay too much money for a membership for this establishments mismanagement of this facility. You read the complaints you physically see the hazards, your replying about providing excellent service but do nothing about it. Free money for staff, they come to work not to sit around with the you do it attitude, talk need to shut down for a week and get it together, everybody need a bleach disinfectant bottle in hand, a rag, a mop, a broom and a toilet brush and sanitize the place. Mold professionals need to be called, old equipment need to be replaced What does Corporate have to say about it apparently nothing. You need to go back to the drawing board and get this mess straight. How do you sleep at night knowing your reputation and place of business looks like a dump, how can you charge people and expect people to come here you should be embarrassed then your charging people for a FREE PASS that’s robbery. Get this ish together.

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Name: M***** P********
Date: 2024-02-17 09:36:07
Rating: 2
Comment: Good location, nice building & friendly staff, but the facilities should be better kept. Drinking fountains are dirty and/or hardly work, bathrooms are gross and the jacuzzi is a no go. Ceiling pipes dripping water in the stretching area for over a year now (see pic). No SPIN classes and one YOGA class. I’m happy to raise the stars if these simple issues are addressed. Looking at you in the corporate office….

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Name: T****** M*******
Date: 2024-02-11 20:01:12
Rating: 1
Comment: Similar to what other reviewers have said - they do not honor the free 3 day pass on their website. They will charge you $20 once you show up in person

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Name: A** L**
Date: 2024-02-05 04:15:17
Rating: 1
Comment: They have a free pass on their website so I signed up to try it. Email they send yoh also says “free pass” but when you walk in, you have to pay $20 bucks 🧐. False advertisementEdit: Owner told me to reach out through the website and I did and also never heard back :\. Not sure what the point of it was if they werent actually going to respond.

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Name: G***** R*****
Date: 2024-01-31 05:29:21
Rating: 5
Comment: Few better investments in life than a well-priced well-equipped 24x7 gym!aint bougie but hard work was never bougiebonus: occasional outdoor cardio from swerving around the random SF-sponsored drug enjoyer on van ness. jk, sort of

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Name: E***
Date: 2024-01-27 02:04:45
Rating: 1
Comment: They DO NOT honor the 3-day free pass.

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Name: M********
Date: 2024-01-08 03:49:41
Rating: 1
Comment: Toilets are so dirty 🤦‍♂️🤦‍♂️

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Name: P**** C***
Date: 2024-01-03 20:34:42
Rating: 5
Comment: Decent pricing, great staff, & machines are better-maintained these days!

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Name: O****** A*****
Date: 2023-12-28 18:22:30
Rating: 1
Comment: Crook place, went because of a 3 days free pass and actually was $20 a day free and must sign a membership...they just liars and thieves...absolutely avoid that crook place...

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Name: C**** S
Date: 2023-12-23 20:33:09
Rating: 1
Comment: Horrible service. I was visiting family in the area a couple of blocks away before I move there in the spring and obtained a guest pass for their gym. Once I arrived Drew was working the front desk and told me he would not honor my guest pass and had to pay $20 for 1 day. Needless to say I will not be getting a membership here when I move in the spring

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Name: Y********* Z****
Date: 2023-12-19 16:26:47
Rating: 4
Comment: Its ok...better then some. They need to clean up more. It can get busy. U have to time it right..

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Name: M****** F********
Date: 2023-12-08 16:13:05
Rating: 5
Comment: Christina is a standout gym club attendant! Her welcoming attitude and enthusiasm made my short stay in the city memorable. Not only did she exhibit an impressive knowledge of the gym, but she also went the extra mile to ensure I had a successful workout routine. Christinas helpful tips and warm hospitality created a positive and inclusive environment, making my gym experience exceptional. I appreciate her dedication to ensuring visitors feel not just accommodated, but genuinely set up for success. Kudos to Christina for making my fitness journey away from home so enjoyable!

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Name: M****** R***
Date: 2023-11-15 04:54:41
Rating: 1
Comment: People burning sages in the sauna and homeless men sleeping in the locker room benches….yep.

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Name: S**** D********
Date: 2023-10-26 18:21:59
Rating: 2
Comment: Generally have a positive experience at this gym until yesterday when dealing with Cruz. Clearly does not have any idea of what customer is and misgenerded my cousin, pretty shocking and definitely upset my cousin. Moving forward will definitely try to avoid this location.

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Name: A*** L***
Date: 2023-10-25 19:38:52
Rating: 3
Comment: Its ok. Mens restroom needs a little bit of cleaning...All is the same so far.

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Name: E*** B*****
Date: 2023-10-18 01:39:51
Rating: 4
Comment: Decently well equipped, could use more dumbbells, only two racks, I would expect twice as much. Not too crowded, great cardio choices and a wide array of machines and multiple Olympic cafes… only two flat bench presses though. Overall a good gym, relatively clean even though it is a bit older… I recommend it

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Name: N**** B******
Date: 2023-10-13 16:54:37
Rating: 1
Comment: This gym is the dirtiest gym Ive ever been in. I doesnt look the gym has been cleaned in months. The bathrooms are disgusting and even the water fountains look like they havent been cleaned in weeks. Theyve even removed half of the spray bottles and paper towel dispensers so its hard to clean the machines. Ive been to a lot of 24 hour locations over the years and this is by far the worst. It seems clear that management is checked out and doesnt care about the facility.

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Name: N***** B*******
Date: 2023-09-29 12:34:46
Rating: 1
Comment: Very poor environment to work in due to classism, lack of quality service workers here that keep the amenity area shut down damn near 24 hours thats the only thing 24 hour about this place. I had to find a better gym to go to was tired of the staff harassing us

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Name: M***** B*
Date: 2023-09-17 18:16:09
Rating: 2
Comment: Need to clean the showers better

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Name: E**** T*****
Date: 2023-09-14 09:29:09
Rating: 1
Comment: When I was getting out of the shower, a person who was cleaning in the locker room did not let me get dressed while dusting everything and was very cocky, I did not see such disrespect.

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Name: Z****** D***
Date: 2023-09-13 16:51:56
Rating: 1
Comment: Absolutely the most unclean and gross gym I have ever been in ..after repeatedly requesting they clean the showers and bathrooms ..I finally canceled my membership .vomit left in sink for days .the smell of urine kills the bathrooms amd changing rooms .I saw the same pieces or trash on the floor for days .the female manager does not care ..and front desk staff look at you like your crazy then you bring up how dirty this place is .

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Name: m***** e**** (************
Date: 2023-09-09 13:39:10
Rating: 4
Comment: Having renewed membership after almost 10 years (!), I came back to a new but still friendly staff but more machines squeezed in AND many more members clamoring for usage but the general populace an amicable lot

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Name: A**** B****
Date: 2023-08-09 07:14:01
Rating: 3
Comment: Staff are super friendly, overall is a good gym but I fell like the equipment set up are a little messy . It has a lot of equipment everywhere but there not enough squat racks and to be perfect they definitely need a hip thrust machine.

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Name: M***** A******
Date: 2023-08-08 01:55:16
Rating: 2
Comment: The place used to be great. Used to come here a lot. I’m surprised the difference years makes. This place is filthy now. I wish they would remodel or clean it up. And couldn’t they buy the property next door so there’s parking for the members? Parking is horrible let alone the neighborhood is getting worse.

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Name: F**** G***
Date: 2023-07-29 01:10:40
Rating: 5
Comment: Walking back from 24 hour fitness the scenic route

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Name: W***** C******
Date: 2023-07-20 23:07:06
Rating: 2
Comment: Overpriced, dirty warehouse gym with old equipment. They also require you to pay for a full year instead of monthly. Don’t recommend.

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Name: M****** D
Date: 2023-06-24 13:46:10
Rating: 5
Comment: Recommend 24 hour fitness for anyone in SF!

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Name: J*** S*****
Date: 2023-06-17 07:07:35
Rating: 1
Comment: Customer service is horrible, staff is not trained to deal with harassment occurring between their gym members. You cant even make a decent complaint. Its true the gym is badly maintained as well, you tend to see homeless people wreak some of their equipment and their staff just dont care.

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Name: Z C
Date: 2023-06-16 14:27:09
Rating: 1
Comment: If you have signed up for a free 3 day gym trial through this location. Know that they don’t actually offer it here and you will be turned away or pay $20 for a day pass. Apparently the managers also know it but isn’t doing anything about it.

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Name: S** D*****
Date: 2023-06-15 20:08:44
Rating: 1
Comment: Poorly managed, and poorly maintained equipment and facilities. I dont mind a grungy, thrifty gym, but it can be downright depressing coming in here some days. Plus, many of the pins are missing from machines, or bent, or otherwise missing bolts and screws, and pose a safety hazard.Management does not respond to emails about repair timelines. A junior staff member informed me off the record that 24 Hour cut the maintenance budget and laid off repair people since covid, to the point where theres 1 or 2 repair people for all of the California gyms. Suffice it to say, the 6/8 stairclimbers that have been broken for over a year, some of them over two years, will remain decorative.

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Name: J**
Date: 2023-06-07 18:59:34
Rating: 1
Comment: Music here sucks. They don’t play good music. It’s one type. Please mix it with songs that are common and popular I wanna here Ciara Aaliyah Beyoncé et

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Name: N**** H*******
Date: 2023-05-27 22:04:18
Rating: 1
Comment: Be careful of this place. The staff is sleazy. They are just interested in getting your money and try their best to get you to pay more and more.I was in the city for a trip. Thought Id get a 3-day pass advertised on their website. I am a local Bay Area resident. The staff said we dont do 3-day passes only a single day one. I said sure give me a single day then. Then the staff said itll be $20. After arguing about them not honoring their free pass, the staff said we can do $10.Absolutely unprofessional staff. Their attitude was just cheap and repulsive. Hire better folks 24-hour Fitness!

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Name: M***** M****
Date: 2023-05-21 04:10:32
Rating: 5
Comment: For my first time being there today the facilities were clean. And the workers were very friendly . I will be coming back to this facility.

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Name: T** H***
Date: 2023-05-02 03:47:52
Rating: 5
Comment: Killer service and even better facilities. I believe the person I spoke to at the front was named Ford and he made me want to run through a wall I was so amped up. Couldnt recommend enough

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Name: s****** s********
Date: 2023-04-28 00:10:21
Rating: 2
Comment: Many machines do not have the weight pins on them. I sat at a machine and the person at the next machine was using my machines weight pin. The restrooms are always in shambles. The last time I was there there was a water bottle in a toilet. Its a good gym but badly managed.

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Name: S**** P**
Date: 2023-04-19 08:10:09
Rating: 5
Comment: Bathrooms get cleaned, but maybe if people treated it with respect, like their OWN bathroom. It might stay clean longer than 10 minutes, just a thought.

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Name: R*** A********
Date: 2023-03-12 06:41:54
Rating: 3
Comment: The gym has everything that a gym should have, my only comment is the bathrooms are usually a mess and equipment pieces are missing sometimes and that is definitely annoying, however its a ok gym get in, get it done and get out.

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Name: T****** B******
Date: 2023-03-11 23:44:51
Rating: 1
Comment: When equipment breaks, it’ll be at least a year before they do anything about it. Submitting repair requests accomplishes nothing.Some of the machines are downright dangerous to someone who doesn’t know what to watch for due to lack of maintenance. Black mildew in showers. Staff hang out at front desk rather than do basics like refill spray bottles, basic cleanup, and check for loose bolts.It’s really gone downhill in the past two years.

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Name: K****** S****
Date: 2023-03-07 02:38:33
Rating: 5
Comment: I been coming here for years . I love this gym . Also there’s a nice and polite guy working there in the desk he’s so helpful and nice I think his name was Ethan. He make sure that helps you with the best he can !!

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Name: N***** J*****
Date: 2023-03-06 16:35:34
Rating: 2
Comment: The inside was nice but the price was too much for me...and unfortunately I guess there is No 3 day free pass anymore :( then this 24hour fitness on Vanessa told me the 24hour fitness on Montgomery street had the 3 day pass so I went there and they do Not offer it either...I would suggest Planet Fitness on Montgomery street for $25 a month and you get to use the massage chairs 🙂👍

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Name: J***** S*******
Date: 2023-02-20 19:52:50
Rating: 5
Comment: It’s Good. It’s Amazing. And you get a good pump.🗿🗿

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Name: R*** K***
Date: 2023-02-20 11:24:29
Rating: 5
Comment: This place like a oasis in the desert. The Loin rlly be a messed up place u feel me. I was changing in the locker room only to be interrupted by some hobos shooting up and stuff, and it was mad disturbgin. Thank god tho good fellas exist, this nice man Ford who worked there assessed the situation calmly and resolved this conflict. Really could see the gifts of god shining thru his actions fr. I was not hurt like I did in the Crunch fitness not too far from there, where i was ASSAULTED by some hobo there and they didnt do anything! I felt like I was in safe space because of him, and all other employess cool too. The Loin fr rlly be a messed up place god bless.

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Name: S****** O
Date: 2023-02-20 01:58:05
Rating: 5
Comment: I came in on a Monday and it was pretty chill. I put all of my belongings including my bag and my wallet into a locker. I had a good pump and decided to take a shower. While taking a shower, I could hear the sound of a man stroking off another man in the showers. I got out as fast as I could and went to grab my belongings. Everything was taken. I was freaking out!! Luckily an employee at this location named Ford sat me down, gave me some comfort and the best empathy I have ever received from someone working in customer service.

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Name: �***** �*****
Date: 2023-02-19 20:57:50
Rating: 1
Comment: Our bags and wallet was stolen but the locker was locked. No one among the staff was willing to help, because seems they got used to it. Don’t recommend

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Name: A****** N********
Date: 2023-02-17 19:51:30
Rating: 1
Comment: Very badSome Members are robberThey stole my bag everythingStaff are not helpful

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Name: J**** L***
Date: 2023-02-06 01:37:52
Rating: 1
Comment: Be careful at this location. LOTS OF THEFT!The management is aware and hasnt done anything about the 6 thefts I know about. Go to any other gym if you want to be safe and not be robbed.

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Name: V***** S********
Date: 2023-01-26 07:35:55
Rating: 2
Comment: When I visit this location I am really torn between going to the gym or fearing for my life.

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Name: R***** L*******
Date: 2023-01-11 03:45:18
Rating: 4
Comment: Decent gym for the price. Machines could be in better condition.

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Name: A****** S****
Date: 2022-12-22 04:12:35
Rating: 1
Comment: Its 2022, right?This place looks so run down, unkept and dirty. Some of the machines are so old that the rubber grips are coming off and the coating of the weights are peeling.I signed up for the 3 days free trial online and when I checked in, the attendant uncomfortably denied the pass saying that it is not valid and that they have a new management. What kind of excuse is that? If this was the case, why did the website confirmed the pass? They should not have this false advertisement and disable this feature so people do not waste their time going to a place that is not worth the time.Disappointed.....

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Name: S**** B
Date: 2022-12-16 23:03:42
Rating: 5
Comment: The staff is friendly. They try to keep it as clean as they can. The showers have soap in them all the time and they keep refilling. The sauna, steamroom and hot tub are frequently cleaned and just got a tiny makeover. The aerobics room is my favorite since it’s big and mostly empty with ample sunlight and mirrors.Some of the fixed equipments have the pin to hold weight as missing. Otherwise it’s a well run gym overall. The patrons who visit are also pretty friendly

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Name: T**** S******
Date: 2022-12-10 04:38:18
Rating: 5
Comment: Great Gym tons of equipment just bring a selection pin for the weight stacks. About 10 are missing most of the time. Other than that Awesome 😎👍

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Name: D S
Date: 2022-12-05 15:01:47
Rating: 4
Comment: Even though the parking garage is not the safest, the gym is actually good and has the main machines you need for good workout

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Name: L*** M******
Date: 2022-11-06 03:13:42
Rating: 5
Comment: BEST GYM in San Francisco!! There is a sea of machines as far as the eye can see.... a machine for Every muscle!! And theres never a wait for any!! Plus a hundred treadmills and bycicle machines on the lower floor...And a Jacuzzi/Steam room!! Literally this is a fitness Paradise!!!

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Name: A***** P
Date: 2022-11-05 22:36:50
Rating: 1
Comment: Doesn’t accept the free trial pass from the website without warning, but you can spend $20 to try anyways 🙃

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Name: C*** M********
Date: 2022-10-06 12:05:57
Rating: 5
Comment: This gym is clean. Potrero has no shower curtains. There is shower doors. The patrons are almost uniformly respectful. The staff is friendly. The equipment is great. Although I rarely use after terminal cancer. Just walking up the four flights of stairs is a workout! Give a try best 24 hr fitness in the bay for sure hands down.

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Name: C****** W******
Date: 2022-10-04 06:13:36
Rating: 1
Comment: I used to have a membership here 10 years ago, they haven’t cleaned/repaired anything since then.

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Name: H***** M*****
Date: 2022-09-29 21:19:55
Rating: 1
Comment: There are machines with this type of notes throughout the gym, this type of thing makes one think to move to another gym

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Name: M***** T******
Date: 2022-09-19 13:28:47
Rating: 1
Comment: Messy, weights scattered everywhere. Came to the gym and locked up my personal belongings to come back with my lock broken off and all my belongings stolen never going back again.

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Name: A******** H******
Date: 2022-09-13 02:28:21
Rating: 3
Comment: This place is gross. The staff does the laziest job of cleaning and none of the managers bother to even check. There is a large variety of weights and machines that are usable, but the maintenance/upkeep is kinda poor too. I only go here because its right across the street from me

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Name: D**** B****
Date: 2022-08-24 07:14:21
Rating: 2
Comment: Waste of time....Half of the machines are out of order and its in a bad area. One of eight stairmills working. No sauna or steam room after 11pm. Ill stick to the one I usually go to in San Ramon.

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Name: R*
Date: 2022-08-22 05:43:46
Rating: 1
Comment: Nowhere to refill a water bottle (it broke 6 months ago.) When things break they dont get fixed here. But memberships cheap.

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Name: m****** t******
Date: 2022-08-10 19:22:23
Rating: 2
Comment: The drinking fountains barely work. They could use new water bottle refilling stations instead. A lot of the equipment is constantly broken (specifically the leg machines).

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Name: L*** P**
Date: 2022-07-28 23:15:26
Rating: 4
Comment: PROS-Friendly staff.-Huge space.***Most importantly, its open 24hrs/7days!***Hot Tub/Steam Room/Sauna!-2 Levels.-Lots of machines.CONS-A little run down.-Bathroom needs some updating.-Can use some more cleaning in workout areas, mats, and studio rooms.-Store can be a little empty. I will support the store by purchasing items if they had more stuff in stock.

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Name: A*** C**
Date: 2022-07-11 21:58:32
Rating: 2
Comment: I really wish I could give more stars because the price is great and classes are fun, but most of the cardio machines are broken. I joined this gym about a month ago, but 6 out of 8 stair masters have been broken probably even before since I joined. Many cycles and running machines are not working at all. Knowing the weight/machines are very popular during the day, I wish at least cardio machines are working properly.

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Name: Z**
Date: 2022-06-29 20:07:27
Rating: 1
Comment: Although the equipment in this gym allows you to get the job done and they do validated garage parking for $6, these are the ONLY positives I can highlight about this location.Any time I come to town, I grudgingly use this gym but I implore management and corporate to please please please start taking some pride in your clubs. The pandemic is subsiding. Its time to start investing in your people and your locations. This is probably the most run-down gym Ive ever stepped foot in. Take a look at my photos and youll see equipment falling apart, locker rooms in total disrepair, sinks out of order, sinks with vomit in them (which was not cleaned for over 2 days in a row), practically every hammer strength weight was falling apart in your hands from years of abuse and exposure to the windows which are open 24/7. This is truly where 24 sends equipment to die.24 hour corporate. Take a look at this. Is this acceptable to you?

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Name: d***** p*****
Date: 2022-06-17 06:26:04
Rating: 5
Comment: BEST GYM IVE EVER BEEN 2!…Ive been to a-lot of gyms and i have never delt with such nice and friendly staff

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Name: S***** G*********
Date: 2022-06-12 19:43:34
Rating: 5
Comment: I was helped by Ford really good guy in handling my issues . Amazing location too and still 24 hours have to love that

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Name: t******** t***
Date: 2022-04-14 05:50:10
Rating: 1
Comment: Its not 24 hour service, because the wet area is close at 11pm everyday and does not open until 5:30 am, nobody tell you about this when you sign the contract and you have to find out by yourself when you come to work night time, and most the time the weet area is close for repair, but I think they just want to save money while you pay for the service, the showers are dirty and the locker area is not safe. dont plan your night workout in this location its not worth.

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Name: A*** G*******
Date: 2022-04-05 17:50:30
Rating: 3
Comment: It’s pretty dirty and the equipment is pretty old and not enough free weights. Despite that it’s very cheap and open 24hrs.

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Name: h****** s****
Date: 2022-01-24 05:12:27
Rating: 5
Comment: 24 hour fitness allow you to focus and step your game up both physically and mentally. The women are professional grade, so do you!

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Name: n***** n*****
Date: 2022-01-18 08:58:10
Rating: 3
Comment: + The place is big+ Lots of machines+ Works till 11pm- POOR SECURITY: they let homeless in. I got my snickers stolen once.- Sauna is always cold- The place is not clean at all

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Name: J*** S****
Date: 2022-01-11 20:41:33
Rating: 1
Comment: I was charged for March and April 2020 (total $103.98) when all clubs were closed due to Covid19.When I asked for a refund (I tried email, telephone and in person but the result was the same), everyone acted like they didnt know how it happened or how they could help me. They even brought in their supervisors, who pretended to do something but ultimately nothing changed.They offered me two months worth of free membership to cover the undue charges when the clubs finally reopened, except I had left the country so I could never use them. I notified them again about my situation but never even received a response nor, needless to say, any refunds.

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Name: M******* J****
Date: 2021-12-05 18:13:21
Rating: 1
Comment: Really unhelpful receptions are in the front desk they are rude no experience how to deal with customers 9 am 12/5/2021

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Name: R***
Date: 2021-10-30 17:33:27
Rating: 5
Comment: Clean gym. Nice staff. Has many extra machines that are high use. Gets crowded during peak Times but what gym doesn’t? Best value gym in the city IMO

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Name: c***** l*****
Date: 2021-10-06 02:42:34
Rating: 5
Comment: A well managed place, the staff of the front desk is polite and professional.

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Name: M**** B****
Date: 2021-10-05 13:51:31
Rating: 3
Comment: Decent area to work out even if the machines need maintenance. Early crew and morning crew tend to be cold. I get that it’s the morning but try to look up from your phone and greet the people who come in. Highly unprofessional customer service.

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Name: M****** D****
Date: 2021-07-27 16:18:10
Rating: 4
Comment: Cool space and the equipment is in pretty good condition for a 24 hour fitness.Plus they have 3 squat racks

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Name: A***********
Date: 2021-07-23 16:19:36
Rating: 3
Comment: Interesting mix of old and newish equipment. Confusing layout but not terribly so. Clean enough that you dont feel gross working out there. Added to my list of useable travel gyms.

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Name: J****** W****
Date: 2021-06-29 20:51:08
Rating: 5
Comment: As much as I have to appreciate my gym being on the third floor of the building, without an elevator; I have to stop to say a really, really like the people there. The other members and without exception, the 24 Hour Fitness staff. Theyre Ace.

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Name: R****
Date: 2021-06-10 03:20:44
Rating: 3
Comment: Must wear mask to do workout and social distance on each machines. No shower no pool.

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Name: M***** R*****
Date: 2021-05-30 13:08:10
Rating: 5
Comment: Great Gym. Always clean and friendly staff. All members really good following COVID19 rules. Love workout here

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Name: E* D***
Date: 2021-05-10 20:49:20
Rating: 5
Comment: Miss going there. Nice and spacious with plenty of equipment to alleviate wait times

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Name: J** R*
Date: 2021-03-16 04:42:30
Rating: 3
Comment: So the line to get into the fitness center was hella long. With social distancing there were a couple of dozen people trying to get in to work out after 5pm. Very crowded and no idea how long the wait is just to get inside.

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Name: F******* G*****
Date: 2020-11-01 00:53:50
Rating: 5
Comment: Its a nice gym but no everyone is following the rules at the moment in the gym supposed to be we have only 90 minutes to working out and some people stay in the bathroom and stay the second round that is not fair the people in the front desk they dont care

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Name: k**** a*****
Date: 2020-02-29 16:51:21
Rating: 2
Comment: This gym is always very dirty. Much of the equipment is in disrepair or broken and they delay in repairing it. The staff is rude, unhelpful and generally discourteous. I only come here because it is the closest gym to my home and I workout daily.

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Name: A****** M*****
Date: 2020-01-04 21:54:36
Rating: 1
Comment: The worst 24hours gym I ever see, broken old equipments, and when the start cleaning the guys the literally just make dust all around with the old cleaning vacuum, and resting area is terrible, gym kit is often stolen from lockers and people dry the socks and everything on hand dryers

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Name: R**** F***
Date: 2019-12-14 08:06:16
Rating: 4
Comment: New work out equipments and adequate space just dont use the shower or locker rooms, not so clean

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Name: J*** M****
Date: 2019-11-16 18:08:06
Rating: 5
Comment: Its a gym in a busy city. Works well. Reading the elitist comments on here reminds me why I rarely visit the city anymore. Poo in the streets and you worry about a well used gym...sad

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Name: M*************
Date: 2019-09-13 12:40:29
Rating: 3
Comment: The place is looking run down. This location use to be top notch about 5 years ago. They do have a brand new power lifting station that is great.

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Name: J*** A*
Date: 2019-09-05 01:57:26
Rating: 4
Comment: It is what it is. You have a huge gym for a competitive and low price. Yes, machines break and it takes time for repairs. Other than that it services my needs and the staff have always been kind and respectful towards me. Its not perfect, by any means, but its my gym and Im grateful to have it.

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Name: H******* M*****
Date: 2019-07-17 12:24:48
Rating: 1
Comment: Spare yourself. Truly. If it wasnt bad enough that the gym is subpar, even by trash standards. The staff is disgustingly bad, rude, and just generally drawn from a pool of ineptitude.

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Name: f**** k****
Date: 2019-07-10 21:08:33
Rating: 1
Comment: Terrible place. If i could i’ll give 0 star. No customer service . Restroom is stinky and dirty. Never ever come back this place.

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Name: S**********
Date: 2019-06-30 14:03:20
Rating: 1
Comment: The locker room and toilet facility clearly needs more attention- reminds me of a public WC in the New York subway- it’s disgusting - smell of urine - the entire location looks dated so are the machines.20 bucks for a guest pass - ridiculous !!!

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Name: R M
Date: 2019-06-29 21:20:10
Rating: 3
Comment: They don’t own a parking at this location. It’s $6 for the first 2 hours and after that it will be much more expensive!

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Name: m****** w*******
Date: 2019-05-14 20:47:05
Rating: 3
Comment: It’s ok. I prefer the 24 hour near fisherman’s warf as it is less crowded, has more machines and a larger free weight area. The one off van ness is serviceable but a lower tier compared to the average 24 hour.

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Name: S M
Date: 2019-04-24 11:08:24
Rating: 4
Comment: Better than the 16st location.lol. And at least they have doors to shut for when you take a shower.

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Name: K*** W*****
Date: 2019-04-19 01:14:01
Rating: 2
Comment: It’s just a corporation!!! I have been a member sonde 2012. Paid 29p.m. +10 extra add on to to be “allowed” to go to other locations as I wished. Shortly after enrolling 24 hr. Fitness REMODELED most of its locations and now called them “Superstores” and even PAYING the extra 10 bucks every month for 3 1/2 years didn’t allow me access to “All” it’s gyms as I had been paying for. Was turned away at 3 different locations, or else PAY an additional $10 PER VISIT.Apparently if a business ADDS a word to your store they can violate your contract..... who knew???

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Name: S*******
Date: 2019-03-15 19:14:53
Rating: 3
Comment: They never fix the equipment. There is a lot of damage around and lots of equipment out of service.Update:They did improved since the last review so I give it 3 stars for now.

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Name: R*** M********
Date: 2019-03-10 18:56:25
Rating: 2
Comment: There’s some good things about this gym such as the considerable amount of space for being so closely located to FiDi, while also being affordable. Those positives notwithstanding, there’s too many broken machines and too much talk and no action regarding them getting fixed. There’s a general state of disrepair in the locker rooms and gym that just can’t make up for the good price and location of the gym. It’s unfortunate because I really wanted to like working out here!

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Name: F***** Y********
Date: 2019-02-18 03:38:47
Rating: 3
Comment: Dirty gym, water leaking everywhere. Bathrooms are filthy. Machines are not well kept. But its cheap and has variety.

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Name: Z*** A******
Date: 2018-12-19 04:06:33
Rating: 4
Comment: Solid gym. You’re getting what you pay for. The staff is friendly and most of the people in there are friendly and respectable - everyone’s just trying to get their workout in. There’s a lot more equipment at this 24 hour than the other ones I’ve seen in the city too.

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Name: P***** L*
Date: 2018-10-06 16:09:27
Rating: 1
Comment: Crappy gym, crappy service. I paid for towel service and half the time there’s no one at the counter to give me one. Today after I’ve signed in I see a stack behind the counter and since the only staff is busy signing people up I just reach out to grab one and he literally shouts at me saying just go ask him for one and not to reach behind counter. Sure, you can come over and just say that and it’s cool... did you really need to shout at me and give me a stare down?

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Name: A**** H******
Date: 2018-10-03 01:53:06
Rating: 1
Comment: Half the machines are broken at any given time. Here right now and out of about 20 treadmills 9 are not functional. Been coming here for two years and the gym is constantly like this, yet they only keep one maintenance tech on staff?Also, they moved the heavy bag inside the class room, that’s fine, but you can’t use it while there is a class going on? (Always??)

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Name: C**** S******
Date: 2018-10-03 00:07:19
Rating: 3
Comment: Please 24, you can do a better job! Machines are super old and showers aren’t that clean.

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Name: A*** T******
Date: 2018-09-22 12:36:27
Rating: 1
Comment: I was at 24 hour fitness in San Francisco on Van Ness and there was an alarm that went off while I was showering. So because I was in the shower, I couldn’t have known what the alarm was for. So when I got dressed, I went downstairs and preceded to leave. I was curious as to what the alarm was for, so I simply asked the desk attendant, a young African American male. When I asked about the alarm, he gave me no answer and just stared at me as if I was dumb and ridiculed me just for asking. I told him I was in the shower, so I couldn’t have known, but that didn’t matter to him as he just shook his head and further ridiculed me as someone unimportant to him. This is a very poor act of customer service and I felt unimportant as a faithful customer to 24 hour fitness for many years. I feel like I should call his boss and report it. I feel as though he should be thoroughly assessed on practicing customer service skills or deeply reprimanded in that area or replaced by someone more positive. His attitude really sucked by a faithful customer of many years who simply asked a question that was not at all difficult to answer. This happened on September 22nd, 2018 at approximately 5:15 am ona Saturday morning. I hope the boss reads this post as I plan on reporting his awful, unprofessional behavior this morning.

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Name: J**** C*****
Date: 2018-09-18 00:33:21
Rating: 2
Comment: Decent gym but the hygiene in the mens toilets is inexcusable, no maintenance always disgusting

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Name: A****** P******
Date: 2018-09-02 23:37:55
Rating: 2
Comment: I mean, its a gym - so expectation is low. However, while it has a lot of equipment, a lot of it is really out dated and they dont work super well. Weights stick or pins dont work as smoothly as they should. For a gym this big, its kind of sad to see how outdated some of the equipment is. As well, the cleanliness of the gym is really lacking. Every time Ive gone, the locker room is in disarray: towels thrown about, certain spaces have horrible smells, and everything just feels not clean. Even the machines feel like they dont ever get a good cleaning. I canceled my membership because I was just visiting for a few months and there isnt a 24 hour by me, however if there was I would probably still have canceled my membership.

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Name: g*** h****
Date: 2018-08-11 03:22:37
Rating: 4
Comment: Tons of machines, so much variety...way better than most other properties. I can just get lost and after 2 hours look up and know I had a great workout. Some annoying grunters and people who sit there and text while hogging plus, not too clean. Still, I switched from Montgomery for the equipment and sauna.

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Name: j***** Q******
Date: 2018-08-10 17:18:47
Rating: 4
Comment: It’s a solid gym. The staff is friendly, it what you would expect in the middle of San Francisco. All the free weights besides a CrossFit type area is upstarts. They do not have a pool but a sauna that very really gets hot. A very very hot steak room and a decent size hot tub. It has a fair amount of group classes. There was a fair amount of bench’s a little lacking on the squat racks upstairs but overall it’s a very nice location to make your “home”There are all walks of life and fitness inside this gym.

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Name: H*** H***
Date: 2018-08-09 12:17:38
Rating: 1
Comment: RUDE VERY RUDE PEOPLE save your money and go to a different gym a little girl pretended to be a manager she didn’t even know how to talk to customers.

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Name: D*** R***
Date: 2018-05-22 05:16:22
Rating: 4
Comment: The staff is very nice and attentive. While the equipment isn’t exactly the newest or freshest, there isn’t much else to expect from a 24/7 gym tbh. It is definitely varied enough and gets the job done.

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Name: R***** D***
Date: 2018-04-06 11:33:03
Rating: 4
Comment: Great gym and its 24 hours. The bathrooms are terrible, smell and dirty...

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Name: M H***
Date: 2018-04-04 19:10:09
Rating: 1
Comment: Equipement belongs in a museum, the mens shower area is filthy, with wet towels, toilet paper, trash on the floor and mold on the walls.

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Name: k**** s****
Date: 2018-03-05 00:11:09
Rating: 1
Comment: Man this place was do dirty. Mildew everywhere. The showers were horrible. They need someone 24 hours a day just to keep that place clean.

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Name: C**** F******
Date: 2018-01-22 00:19:43
Rating: 1
Comment: The cheap membership is the only redeeming factor of this gym.Poorly maintained, wobbly, loose equipment. Filthy toilets and locker rooms.I was here at night often and the desk staff would disappear into a back room and not been seen for 2 hours +Multiple times a saw a bucket placed in the studio to catch drips that remained there for well over a week.I can’t warn you away from this place enough unless you are looking for a basic, cheap place to lift weights with no frills.

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Name: R****** M****
Date: 2018-01-11 19:33:04
Rating: 5
Comment: One of the few gyms that’s truly open 24 hours in San Francisco. Great array of weight and cardio equipment relative to other 24 facilities in SF. Can be tough to get on equipment during peak hours but availability is otherwise reasonable. A bit dirty, slow on restocking supplies, and slow on repairs, but highly price competitive relative to other nearby gyms if you can accept those faults.

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Name: S** L**
Date: 2018-01-05 02:20:00
Rating: 1
Comment: I have workout for 15 years now and have been a member of 24 hours the whole time I’ve gone into a lot of gyms to workout this is the worst in cleaners!!!! The city and the health department should close down this facility. Men’s locker room is dirty and disgusting four out of five days a week!!!!

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Name: S***** B*****
Date: 2017-12-27 01:42:01
Rating: 3
Comment: Spacious but a bit dirty, with a lot of older equipment. I kinda like that you have to go up a few flights of stairs before working out here though haha, its a nice warm-up.

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Name: R** V****
Date: 2017-12-22 09:29:26
Rating: 3
Comment: Im going to be a bit harsh just bc Ive been at xcited to.b a member but they make it such a process, you are told to have to schedule a whole orientation in advance just to try the three-day trial basis...a little much. Going to say not the nicest employees either 🤔

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Name: L** J
Date: 2017-12-15 07:03:51
Rating: 3
Comment: Big Gym ... but the staff is kind of rude. First time I have been there the guy was back of my suggesting me to take trainer lrogram which I dont need and he still he keeps on explaining the benefits of it and Im new to SFO and got a 3 day pass. He said I cant use it unless Im local to SF.

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Name: M***** V*****
Date: 2017-12-11 03:06:50
Rating: 1
Comment: This location is shut down and no longer there. It now belongs to Sutter Health. So I ended up having to travel across town to go to another gym location.

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Name: P***
Date: 2017-11-18 23:22:55
Rating: 1
Comment: As someone who goes to the gym frequently, I do NOT recommend this place. I had a high impression of 24 hour fitness; however, after my experience here, I won’t be coming back. Staff was rude and not friendly, and the equipment was outdated and dirty.

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Name: J*** T*****
Date: 2017-11-01 18:18:28
Rating: 3
Comment: I just needed a place to work out for a weekend and this place got the job done. They had large towel service which was nice, but the locker room and shower area I would hope gets cleaned up more frequently.

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Name: m******
Date: 2017-10-11 16:37:04
Rating: 1
Comment: I’ve never seen a filthier gym in my life (see locker room pic below). Also full of attention seeking moaners and grunters of the worst kind. Avoid this gym at all costs, truly horrible experience at 20 dollars a pop.

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Name: R**** V*****
Date: 2017-10-05 00:01:01
Rating: 4
Comment: 2-level gym over-looking Van Ness, with plenty of cardio on the first floor, and weights, ab room, showers and sauna on the second. It can be a bit messy sometimes from people too lazy to re-rack weights, or cleaning their sweat off the machines after use (which makes is disgusting having to clean someone elses mess before you work out) but other than that, decent gym and great central location. Also, they falsely advertise playing NFL games on Sunday. I dont work out here on Sundays anymore.

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Name: J*** A****** O*****
Date: 2017-10-02 08:09:54
Rating: 5
Comment: This is the best gym in town. Awesome facilities, plenty of locations, great price.

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Name: P** C******
Date: 2017-08-23 18:33:06
Rating: 4
Comment: Largest gym in the city. Lots of equipments. Where trainers workout. Best time to go is in the morning as it gets very hot in the afternoon given the big windows.

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Name: R******** m**
Date: 2017-08-14 11:03:28
Rating: 1
Comment: Horrible gym!!!!!!! Rude staff, extremely dirty and full of old machines that dont function properly...

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Name: J** C*********
Date: 2017-08-02 19:51:44
Rating: 4
Comment: Do stairs workout just to get in, lots of weights and cardio machines, not the cleanest but none of them are

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Name: A***** F*****
Date: 2017-07-09 20:45:35
Rating: 2
Comment: Ive had a membership at 24 hour fitness before in multiple other cities, I like 24 overall, but this location is terrible. All the equipment is old and poorly maintained. The thing that bothers me most though is that they charge extra for towel service. Getting a clean towel at a fitness club shouldnt be an add on. Its basic sanitation. If you dont give people clean towels many of them will just not wipe down their machines, its gross and unsanitary. I gave this place two stars because they do have everything you need to get a good workout. Im going to be looking for a new location though, or a new gym.

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Name: P***** A*******
Date: 2017-07-05 18:15:48
Rating: 3
Comment: Decent gym. Scary staircase to access​ it. Seems always overcrowded. Questionable sanitation.

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Name: E******* O******
Date: 2017-06-14 15:26:35
Rating: 3
Comment: Not an incredible and not going to knock your socks off but it has everything you need, and theyve recently made upgrades to the first floor including the fitness room. The locker rooms are still pretty dirty though, so I wouldnt recommend taking a shower here.

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Name: J****** H
Date: 2017-05-30 21:56:22
Rating: 2
Comment: This place is convenient, but poorly maintained. Ive been asking staff for two years to fix the rowing machines or get new ones without success.

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Name: J** H****
Date: 2017-05-13 15:25:20
Rating: 4
Comment: The most popular 24 in San Francisco other than the one on Ocean Ave. Big group class room

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Name: S****
Date: 2017-05-09 00:25:44
Rating: 1
Comment: The management stole my Apple Watch, back belt,the new headset beats 3,whey protein,BCAA, 2 shakers, ..........Only what they returned to me the shampooI dont recommend anybody to go there.The manager act like he doesnt know about what happened

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Name: J***** C*****
Date: 2017-04-12 15:13:33
Rating: 1
Comment: Believe the reviews about the staff being rude here. SUPER RUDE. Also, they lock up the equipment in the studio room. I have never seen this in any other 24 hour gym Ive been to. I asked the staff what was up and they said people tend to steal stuff. RIDICULOUS.

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Name: J*** A********
Date: 2017-03-19 21:28:51
Rating: 5
Comment: Holy cow. This place is big. Towel service, great locker room area. Clean bathrooms. And the only juice bar Ive ever seen at a 24 hour. Cool place

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Name: F**** O
Date: 2017-03-14 14:32:58
Rating: 4
Comment: Pretty big location. No parking, except street, after 6pm. Pretty empty during the lunch hour.

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Name: B******
Date: 2017-03-11 23:05:03
Rating: 5
Comment: Honestly, for the monthly price, this place is great. Its packed sometimes, the equipment is old and sometimes not in service, but at $30ish a month, you cant complain

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Name: F****** A****
Date: 2017-03-08 19:42:39
Rating: 4
Comment: Old equipment but good place to work out. Nice stuff and nice people. Crowded weekdays after work. No swimming pool but there is a sauna (kinda dirty, but still I use sometimes)

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Name: L L
Date: 2017-03-06 16:46:23
Rating: 3
Comment: Clean and orderly. but you must commit to a schedule of when you will work out. a load of bs

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Name: H***** R******
Date: 2017-02-28 07:48:46
Rating: 1
Comment: Run down gym with junky old equipments. I dont understand why they arent renovating this place. Also, there is no wifi

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Name: A***** B*****
Date: 2017-02-13 21:15:15
Rating: 4
Comment: Not so bad! I frequent these clubs in LA and was happy to find this one near my SF hotel. Some of the treadmills were older and in disrepair but there was plenty of equipment to go around. Also, it didnt smell like rotting socks which is a feature I consider standard for 24 Hour Fitness so thats encouraging!

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Name: A***** K******
Date: 2017-02-03 21:28:42
Rating: 4
Comment: Has all the equipment I need. Never too crowded that I cant get a workout in.

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Name: L*** R*
Date: 2017-01-25 14:58:48
Rating: 4
Comment: Pretty large gym for the city. Tons of cardio equipment downstairs. Exercise studio for classes. Weight machines, dumbbells, 4 benches, 2 power racks. 4 more racks downstairs as well. Locker rooms are spacious with about a dozen showers, decently clean.Its not a luxury gym by any means. But its affordable ($30-35/month) and it has enough equipment to satisfy the weightlifting/powerlifting crowd.

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Name: P* C***
Date: 2016-12-15 17:01:46
Rating: 4
Comment: Huge weights floor. Machines are bit old. People here are serious gym goers.

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Name: H***
Date: 2016-12-04 03:27:40
Rating: 2
Comment: Too small, old, nasty looking Jacuzzi. Other wise fairly well maintained.

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Name: M****** J******
Date: 2016-10-18 20:19:52
Rating: 3
Comment: I go pretty often because of the convenience of location and towels, someone always at the front desk, and sauna/steam room.Plenty of classes to attend and people there are not rude. It just gets a little disgusting and annoying at certain parts such as the jet bath, that thing is gross and the floor is slimy all the time! Steam room/sauna - watchout for gay people and she-males enjoying themselves too much. (i dont care about sexual orientation - but some things just need to be left outside the gym PLEASE!! ) Overall it is a good place but they need better cleaning and surveillance.

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Name: R*** S** F********
Date: 2016-09-05 18:17:13
Rating: 4
Comment: Its very convenient because this place is close from my work and home. The cleanliness somewhat is good. I guess it depends how busy the place is. In a busy hours, some areas are too wet and smell funky, and I just need to avoid to go to those areas. Overall I like this location. 😉

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Name: J***** N********
Date: 2016-09-03 22:53:18
Rating: 4
Comment: I dont know why there are so many bad reviews of this gym. I like the management a lot here. I find the machines to be relatively clean. Often a wait to get in various places, particularly upstairs, but thats what one can expect given the location. Ive been to much, much worse 24 hour fitness gyms. Is it walnut creek or redwood city super sport? No. Is is a good decent gym in a great location. Absolutely. Four stars.

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Name: S**** H***** B********
Date: 2016-08-28 19:39:13
Rating: 5
Comment: I THOUGHT THE GYM, 24 HOUR FITNESS WAS AT TOWNSEND NEAR THE BRIDGE AND GAP/BANANA REPUBLIC. I MIGHT BE WRONG.HOWEVER, IS THERE GOING TO BE A INDOOR POOL.I LUV IT!S.SEATTLE WASHINGTON 2016-2020 AD1

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Name: P****** C****
Date: 2016-08-10 19:56:16
Rating: 1
Comment: This location has a theft problem. I consistently see cops there because of stolen items in the locker room. I always felt bad for them and then sooner or later i became a victim of the crime. I had my locker broken into WHILE it was locked. They stole everything! My wallet, my phone, and etc. It is ridiculous, what can they do with a stolen wallet? I had cash but couldnt they just take the cash and leave the wallet?Regardless, the front desk attendant was EXTREMELY unsympathetic. He was NOT helpful at all and also a space cadet. The assistant manager was the only person who was willing to help and was very patient about it. The front desk person would NOT let me use their phone to call anyone. What did he expect me to do? I had my phone stolen at their locker room. The assistant manager had to come and allow me to use their phone. This should be standard. This should not need to be elevated.They also refused to call the police and I had to do it on my own. They were unwilling to do anything besides file an incident report. The assistant manager was the only one who finally was willing to help me look for my items if they dumped the stuff. Luckily I convinced him of this because I found my unvaluable items but they still stole my wallet, phone, and etc.Update - FYI i found out the attendants name was Ivan. The guy is a complete idiot, MONTHS later, he had the balls to make fun of me about my locker being broken into and everything stolen. He had a stupid smirk on his face and thought he was hilarious. His comments were completely inappropriate and showed just how little he understood customer service. The guy has zero empathy.Lastly, I complained to the manager the next day, the manager mentioned that it was unacceptable the way Ivan was acting, he then offered me a compensation 3 months free membership extension to my two year contract. A TINY consolidation prize for 2 stolen phones, stolen keys, my gym bag, all my clothes, my wallet, ids, cash, and the cost of a locksmith to get back home.Then months later when my membership runs out. I find out that the manager never followed through with his promise and there was nothing they could do to extend it.

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Name: D**** M
Date: 2016-07-07 17:09:21
Rating: 1
Comment: Terrible! I went in person multiple times to ensure that my membership was cancelled, I was assured multiple times that it had been, and then, 10 months later, I get a call telling me theyve charged me for 10 months and want to hit me with a fee. Absolutely outrageous - the worst 24 hour fitness I have ever had the displeasure of utilizing. Make sure you do not believe anything anyone at the desk tells you whilst looking at a computer - for all I know the individual was looking at their reflection whilst telling me that everything had been taken care of. Atrocious customer service.

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Name: M**** H***
Date: 2016-06-19 00:03:04
Rating: 1
Comment: The machines are outdated, very crowded, and the whole place needs to be remodeled. They dont have wipes for the machines, but instead a spray bottle and paper towels.

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Name: S******** F***
Date: 2016-06-19 00:01:16
Rating: 1
Comment: Equipment is ancient, the gym is poorly maintained, and the staff are rude. Youre better off finding a Crunch or doing ClassPass.

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Name: Y P Z***
Date: 2016-04-25 19:16:39
Rating: 2
Comment: Especially in the evening, use extra precaution when heading home from the gym. There is a lot of crime in the surrounding area.

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Name: A***
Date: 2016-04-05 02:44:10
Rating: 3
Comment: The gym is inexpensive, but they messed up with my payments and the equipment is pretty old. Forget about fresh air at this venue — ventilation doesnt work well and the air is usually stuffy.

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Name: M***** L****
Date: 2016-02-25 04:21:33
Rating: 1
Comment: I was dumbfounded how rude and uneducated the sales staff was.Avoid Ivan. He has the brainpower of a 12 year old with the ego of someone that does anything but work at 24 hour fitness.Dont even let that idiot talk - he will waste your time.He makes used car salesmen look good.The equipment is old, rusted and poorly maintained. The bathrooms are dirty. The staff doesnt want to lift a finger, they just sloth in their chairs.This is a last option gym. Good luck.

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Name: H**** S***
Date: 2016-01-29 07:38:28
Rating: 4
Comment: Great that it opens 24 hours a day. It is a large gym with lots of equipment. Generally there are plenty of machines to go around, except in the very rush hours where every gym is busy. There is a sauna and a steam room there as well. Big locker room that doesnt run out of lockers during rush hours. Sometimes some if the areas can be not the cleanest do dont expect the Four Seasons gym cleanliness but you pay a pretty low fee. They have towel service here.

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Name: S**** B*****
Date: 2015-10-27 23:44:13
Rating: 1
Comment: The jacuzzi is dirty. And the operation manager Jozel is not a customer service guy. Ask him to help me reviewing the cameras because someone took my wireless beat headphones and he refuse to even try to help me.

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Name: S***** P****
Date: 2015-07-22 02:12:36
Rating: 1
Comment: Half the treadmills have been broken for years and the fitness class room has been under construction due to a leak for 6 months. When confronted with understandably frustrated customers, the staff members are ostensibly rude. its clear that this 24 hour fitness does not invest in its equipment or its customer loyalty.

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Name: M******** B****
Date: 2015-04-15 23:21:43
Rating: 4
Comment: Havent been during peak time, but its a pretty nice place by local 24 Hour Fitness standards

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Name: C***** A*****
Date: 2015-04-14 01:16:20
Rating: 4
Comment: This is the nicest 24 hour in San Francisco that I know of, and Ive been to two others (2nd and Folsom and Potrero Hill locations). First, the showers have doors. You would think this is not a big deal, but it is because at the Potrero Hill location there are no doors or curtains in the shower stalls (read: prepare to feel like a piece of meat). The 2nd Street location has moldy shower curtains. So, shower doors are a big plus here. This location is also huge and clean with new equipment. OK, its not Equinox-level new but its FAR better than the Potrero location where any equipment with a pulley feels like it needed some WD-40 love about 5 years ago. The locker room is also clean like the 2nd Street location but much bigger. Lets not even get started on the Potrero location. You feel like youre going to get an STD just by walking into that locker room. Parking: Potrero has a free garage, 2nd Street generally has some available metered street parking, but this place...not so great.

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Name: L* L****
Date: 2015-04-05 03:30:20
Rating: 4
Comment: Parking sucks but the gym in opinion is solid. Some machines are somewhat outdated but work just fine. Plenty dumbells n good space. Probably my favorite 24 in the city.

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Name: E**** A
Date: 2014-10-11 05:28:28
Rating: 2
Comment: 2 stars, yes. Yet I continue to go simply because of its close proximity to work.The size of the gym is nice (for an Active 24 Hour Fitness), but can quickly fill up any time after four oclock.Word to the wise! There are lots of gym goers at this location who frequently spend 25-30 on ONE machine, so have a couple of exercise options up your sleeve so you dont end up spending two hours here.

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Name: A***** C*******
Date: 2014-08-14 19:45:12
Rating: 3
Comment: 24 Hour is an economical gym in the city- but this location could really use some updating. A lot of the machines and facilities are outdated compared to other locations Ive been to in Southern California and Arizona.

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Name: M S
Date: 2014-02-08 21:50:54
Rating: 1
Comment: Racist, condescending, extremely rude and thuggish management/trainers. They want you to pay up and shut up but then you cant use equipment here even when its empty so that trainers and their clients get preference over you despite the fact you paid to use that equipment. Yesterday this one trainer got very irritated because I was using equipment that he wanted to use in 12 minutes for one of his clients. They treat their clients who pay extra better of course, because thats how they generate additional revenue. Anyways, despite the fact the customers pay THEIR salary & I have a right to use this equipment, and rather than cooperate and work together, this trainer was acting like a tremendous arrogant smug PRlCK, so I said you know what? Im not going to leave this squat rack. If he had been polite and courteous I would have gladly done so, but no way if this guy is acting all irritated, bad-mannered, and dismissive. ––––––––––––––––––––Of course, rather than talk things out like MEN, he complained to management and management threatened to cancel my contract and call the cops. So I told them go ahead, CALL THE COPS and they did (this was actually after things settled down). Of course, the cops didnt do anything because nothing illegal was done. They were actually pissed because this was a frivolous non-issue for them. The official reason for calling the cops? Appearing intimidating. Keep in mind Im a nerd, 26 year old Indian yuppy with a beard & has never harmed a butterfly in is life & certainly have never had cops called on him before. I certainly did not convey any hostile or intimidating looks – and even then that is not just cause to call the friggin cops. But these employees at 24 Hour Fitness wanted to act all tough and alpha by trying to intimidate me and prove some point that they COULD call the cops. They were trying to paint me as the aggressor, and make me look bad, despite there being no just cause. Morons.––––––––––––––––These guys wanted to remove me from the premises because my complaints were inconvenient, and they have some issue with tall, Indian, bearded guys that it necessitated them for some reason to call the cops. Did I attack or harass anyone? Nope. Do I intimidate these bros so much for just standing around to necessitate calling the cops (which they were annoyed because they have far better/important things to do). I apologize if my 6 foot frame, brown skin, and beard offends you/your clients so much because I look so intimidating in your OWN WORDS. If I were a skinny girl or a fat old white guy - would you have called the cops? I dont think you would have. Unbelievable.––––––––––––––––––What else can you expect from a circus of meatheads (and theyre not even THAT fit here - many of them average or fat SERIOUSLY).––––––––––––––Check out the other locations - they all have bad reviews too.–––––––––––––Read other reviews on the internet about 24 hour fitness. You get what you pay for. Bunch of power-tripping frittatas with limited skills, experience, and competency.Read the other reviews here as well - the trainers are cereal box certified, out of shape, and incompetent. Maybe if these employees learned some common courtesy, decency, and respect for regular members, they wouldnt receive such a scathing review.–––––––––––––Anyways, like I said earlier - you get what you pay for. Dont expect decent customer service like you would at a gym like the YMCA when aggressive sales tactics (i.e. 5 pound whey protein bottles costing $100 lol), and sales pitches are slammed down your throat to increase the bottom line.

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Name: C*** P****
Date: 2014-01-30 17:37:30
Rating: 3
Comment: 24 Hour Fitness is great economical choice for gyms in the city. They have several locations in SF (and all over the bay) and for the most part the facilities are all consistent. It gets crowded in the afternoons but mornings arent nearly as bad. Never a line for cardio and always a spot at the free weights if you go between 6 and 8 am. They do provide a towel for working out, but I would bring your own bath towel if you plan to shower there.

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Name: B**** W***
Date: 2013-10-13 04:58:58
Rating: 4
Comment: Enjoy this gym a lot. Its fully equipped - never really had to wait for any machines and its also clean :)They also have a protein bar

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Name: K**** G******
Date: 2013-09-13 01:58:41
Rating: 2
Comment: They canceled popular classes and fired the instructors. Used to be okay but crowded. Now its just crowded.

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Name: M**** R******
Date: 2013-09-06 14:58:00
Rating: 2
Comment: Its cheap, but you get what you pay for. I was injured working with a trainer and got no sympathy--despite the fact that Ill be dealing with herniated discs for the rest of my life. If you just want some machines and a place to workout, maybe its for you.

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Name: D**** L*****
Date: 2013-08-23 01:26:52
Rating: 3
Comment: Its great if you have that really nice cheap costco deal. The classes like body pump are really good. Its not the most beautiful 24 hour fitness in SF, but it gets the job done. Especially if its close to work or where you live.

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Name: T**** W*
Date: 2013-07-07 22:24:19
Rating: 4
Comment: I come here after work at about 6pm and it is very crowded. Since there are so many machines, the treadmills are never full, which is good. Love the smoothies they sell here too.

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Name: J******* K***
Date: 2013-05-20 17:06:39
Rating: 3
Comment: The only reason I cant give 24 hour on Market a better rating is because its TOO popular. The weight room, while (arguably) filled with supremely attractive dudes, is a bit intimidating to a female unaccustomed to fighting over the squat rack. Even on a random afternoon, its pretty crowded.The personal training is fantastic- and prices are totally reasonable.

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Name: J****** T**
Date: 2013-05-19 22:10:09
Rating: 4
Comment: This is one the best 24 hour fitness that ive been too, its clean and the staff there are super nice.

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Name: R***** Q*******
Date: 2013-03-03 22:21:45
Rating: 5
Comment: I love that there are enough machines to get my routine done, Im in and out. Plus the sauna is major way to relaxe after a workout.