24 Hour Fitness

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Name: J******* B******
Date: 2024-03-25 21:16:47
Rating: 1
Comment: As seeing other reviews, I should’ve expected this. I have been touring other gyms as I am moving to the area. I go into this location with my 3 free day pass I signed up for, and immediately a worker (from a distance) exclaims “can I even help you?” Walks up to the computer I’m at to sign in, immediately exits out of all my progress, and claims since I’m not a resident I can’t tour/use the facility with my pass. She was demanding proof of residency, and saying I didn’t read the fine print and she can prove to me that I didn’t read it. Extremely rude. Why post on your website that I can use and the. Have an employee power trip me saying I can’t. I will be reporting this to the better Business Bureau for false claims.

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Name: b****
Date: 2024-03-25 19:42:40
Rating: 1
Comment: Staff is extremely rude and disrespectful. Will never return to this trash location

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Name: M****** I****
Date: 2024-03-25 05:27:49
Rating: 2
Comment: Sigh. This gym perfectly encapsulates all the stereotypes about how shallow and mean Southern Californians can be. There are a lot of people here obsessed with their image and are deeply self-centered and disappointing. I do not understand the point of “looking good” if you are ugly on the inside.I know this sounds harsh but I want to share a story:I was on the stair master earlier this month and it malfunctioned horribly. It went from 0 - 100 in a second, the emergency button was not working despite pressing it multiple times, and I fell really hard (with a nice injury on my leg now to prove it). No one came to help. The guy behind me with a front row seat to me falling and getting slammed on the ground just decided to continue his stretches. It was like I did not even exist.No one bothered to ask if I am okay. Listen, I am an NJ girl. In my homestate, people would get off their machine and lend a helping hand after seeing you get hurt that way I did. No questions asked.After shaking off the shock from falling, I wobbled all the way to front desk to let the person working there know that no one should go on that machine again until it is shut down and inspected because it is so dangerous. There should have been ZERO time wasted in doing that.Instead, multiple people tried to go on after me and I wobbled all the way back to help stop them. It took far too long for them to shut the machine down (anywhere between 30 - 60 minutes). That creates too much potential for more people getting hurt.I hope I have much better experiences at this gym. For now, it really represents what can make people feel very uneasy and uncomfortable about the culture of Southern California/the Newport area: the people here have a tendency to be far too inhumane and superficial.Some other notes:- The gym is unhygienic. Vast majority of people do not clean the equipment before or after using it.- Do not expect a gym culture of people helping each other out. It is more of a culture of being full of yourself (I feel sad to write this).- If you keep the above points in mind, and can work through harsh lighting, smells, and noise, the gym is okay. You can mostly get in, get your workout done, get out.

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Name: D** A**** L*****
Date: 2024-03-22 18:05:04
Rating: 5
Comment: My compliments to your front desk reception person CHRIS . This gentleman exemplifies customer service beyond expectations! He is so customer oriented and a credit to your team. This employee goes far beyond his role to make people feel welcomed . He is constantly working and fulfilling his assigned responsibilities. Congratulations management for having employees like CHRIS.

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Name: K*** S********
Date: 2024-03-02 17:27:27
Rating: 1
Comment: This is the worst 24 hour gym I’ve been to, sadly it’s closest to home. Blatantly neglected equipment, drinking fountain has no pressure, broken everything. The management really hates their customers, willfully neglecting everything for profit, that’s really going to kill 24’s reputation.

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Name: S** F*****
Date: 2024-02-27 06:34:01
Rating: 1
Comment: *Scam Alert* I knew that 24 hour fitness were thoughtless about their customers from my previews, but I didnt know they scam 3 days passes by not honoring them on purpose and asking them to pay them $25. I saw previous reviews on different 24 hrs locations that they gave the would be customers bogus reasons as to not honoring their 3 days pass, but I thought it was myth till it happen to me at Costa Mesa 24hrs tonight. This the night after I already had toured the facility prior on the same day with the same ID indicating my addres clearly. I had come back the same night with the same 3 days pass that I presented to Brian the same morning to get the tour and my body scan done. The night shift personnel asked for my ID that had brought same as in the morning, but now that I was actually wanted and ready to use the facility the night personnel told me since I dont reside in the immediate 2 cities of the facility I should pay her $25. I never been told this when I initially checked in with Brian in the morning in the same facility, and also how come the 24 hrs official website allowed me to obtain such 3 days pass if they were such restrictions of residency because I remember I had put my city of residence, state, and other information before the website sent me a 3 day pass. I now read on similar cases as mine on different 24 hrs branches, and they all resided around orange county and they all refused their 3 day passes which makes me believe this organized and systemic scam to just to bring as much fresh meat to waste their time and energy instead of honestly honoring their commitment and have a fair business dealing.

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Name: K**** M**** C******
Date: 2024-02-19 19:03:14
Rating: 1
Comment: Many of the group x classes are being discontinued and they only thing available is pay for classes. Based on we have to pay for membership. This seems absurd.

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Name: R***** A****
Date: 2024-02-17 02:47:38
Rating: 5
Comment: Overall it is a great gym. Theyre a little short on certain weight machines that I like to use but usually people will let you work in with them. Sometimes the pool, jacuzzi, steam room or sauna are down, but thats part of life and I always remain patient with them. Hands down! The staff is very polite and they work very hard to keep the gym as clean as possible and that is quite a job with the number of people that frequent here.

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Name: B** M*******
Date: 2024-02-16 19:03:47
Rating: 1
Comment: Honestly would be worth a shout to call the fire marshall with how many people they pack into this gym on a daily basis. Gave it a few weeks and still Worst experience at a gym ever. They need to put a limit on people allowed in the gym. Every bench and piece of equipment has a wait time.

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Name: T**** C****
Date: 2024-02-16 03:34:26
Rating: 1
Comment: What happened to this gym??? Did the management stop maintaining it at all? Nothing is working, shower knobs are literally missing! Bathrooms are always dirty. Pretty much all classes were substituted by a single class for which you must pay an additional fee. Such a disappointment. That’s why Equinox is doing so good. Will be canceling my membership here…so sad.

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Name: A***** H********
Date: 2024-01-23 01:16:10
Rating: 5
Comment: The management and team at this 24hr location is superior. Their hands-on management approach is nice to see to make sure the quality of the gym stays to the highest standards.

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Name: J****** P****
Date: 2024-01-15 18:02:55
Rating: 5
Comment: Has everything I need!

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Name: S*** R***
Date: 2023-11-09 05:26:57
Rating: 1
Comment: Awful customer service… employee Anorve was a waste of my time

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Name: M***** C***
Date: 2023-11-05 21:07:25
Rating: 1
Comment: I went in there to use my three day pass which is valid in most cluba and the manager said I needed to show something with local residency in Costa Mesa or Newport which is ridiculous, just because I showed her an ID from the Mexican Consultant in addition to my DMV DL from Westminster. Its so sad to see 24 hour fitness have a racist Karen working for them.

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Name: L******* N****
Date: 2023-11-02 18:22:01
Rating: 5
Comment: Best gym

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Name: K**** D***
Date: 2023-09-22 03:02:13
Rating: 2
Comment: I’ve have membership that grants me access to all 24 hour gyms for the past 4 years. This one is by far the most grimey and dirty gym I’ve been to. Plates have so much grime they’re almost a different color. Deadlift pads wayyyy over due for a replacement, dumbbells out of order, there’s even a section in the gym where the lights are broken and there’s plaster sheets covering a broken mirror. Cheap franchisee makes and embarrassing example of 24 hour stands. I would look to the San Clemente and San Juan Capistrano gyms as a role model to make your gym better.

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Name: M****** L******
Date: 2023-09-01 21:12:09
Rating: 5
Comment: Love this 24, equipment is nice the staff are friendly welcoming if you want a cool vibe cool people and good equipment with space this is the place

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Name: C******** L*
Date: 2023-08-30 16:22:17
Rating: 5
Comment: Clean

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Name: P**** L*** (****************
Date: 2023-08-24 15:09:29
Rating: 1
Comment: I have been attending this location for over 2 years weekly as I work close. The cleanliness and overall atmosphere has gone significantly downhill along with raising prices half the treadmills don’t work they say they’re at a higher speed and going slower than they are, which is very difficult to use lots of things out of the bathroom with clumps of hair and then today I went in the sauna for the first time Smell of the sauna was something I cannot describe and then I went into the women’s locker room to get ready for work, and there was a smell that was like mold, and body odor mixed together that literally made me want to vomit. Somebody should not be paying to go to a place that you can barely work out the floor room to do exercises. The floor has dust and crumbs all over it . Very disappointing. There were also cookies in the cupholder on the stairmaster it’s not clean it’s not functional and the management needs to step in. Lots of people are paying play over planet fitness prices for a gym. That’s basically planet fitness.

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Name: M***** A******
Date: 2023-08-20 01:41:45
Rating: 4
Comment: The entrance is difficult to find. All ground level doors say the entrance is at parking level but neglects to say that its on Level B2, 2 floors below ground. If its your first time here, its best to take the escalator (near Harbor Blvd) because pushing B2 inside the elevator will only take you to street level.The mens locker room is very clean and pleasant smelling, but the hand soap smells like rotten eggs. The pool area is very hot and humid (about 80° F) and I counted a total of 2 chairs near the pool and 0 lounge chairs. The steam room had only a sprinkling of steam and the sauna was standing room only.According to a gentleman, who attends this gym religiously, the gym population tends to drop significantly by 9 pm. And according to the associate, at night, the area around the gym becomes congested with homeless traffic.

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Name: B**** G********
Date: 2023-08-13 18:18:54
Rating: 5
Comment: OMG.. Shannon is awesome.. finally, a perfect yoga class in the area.. I wish this location had more AM yoga during the week as well.. will be coming from now on.. Zen Yoga is the best 👌

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Name: E***** S******
Date: 2023-07-29 19:41:51
Rating: 1
Comment: I was a former member here before the fake pandemic world order was imposed upon us. It sounds like they are deliberately downgrading the service as a means to get people to leave Costa Mesa and not hire people. Moreover, the Illuminati Masonic government pays 24 Hour Fitness to cut hours, lay off employees, so that they can go work for Amazon. 24 Hour Fitness can certainly live up to its name if they wanted to, they certainly proved their name in the past for many years, but the Illuminati Masonic government is cutting hours and services in the ideal services and increasing hours and manpower in the not so ideal services such as Amazon. The Illuminati Masonic government is deliberately destroying the ideal industries in order to force people into the terrible industries. Bottom line is that 24 Hour Fitness knows it must hire more people if it wants to actually be a 24 hour service. They would make so much more money if they did. Too bad the Illuminati Masonic government is restricting them now. I wouldn’t be surprised if the remaining staff are all Illuminati Masonic too, deliberately destroying the ideal choices of labor and industry.

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Name: L*** C*****
Date: 2023-07-04 04:33:06
Rating: 5
Comment: Convenient, clean, nice employees and big. Classes, pool, gym, weights, machines and steam room.

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Name: K*** M*****
Date: 2023-06-12 02:26:01
Rating: 2
Comment: 17 fitness:/

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Name: L*** W**********
Date: 2023-05-11 00:54:52
Rating: 1
Comment: Horrible experience with Brandon Barron! This guy needs customer service training! Long story short, they lease the basketball gym to a trainer and little 8 year old kids and close off the gym to the actual members paying for a club membership! First of all, you dont stay open 24 hours anymore and now you have the audacity to not allow members access due to you sub leasing the space? Who does that!!! On top of that weirdness, this guy Brandon doesnt know how to properly articulate or professionally address a concern from a customer who is paying for 3 memberships, 4 at one point in time, who calls with a reasonable concern. Do members get a credit when you inconvenience us? Thats not what we signed up for. Im done with this dirty disrespectful gym! Hopefully, this gym gets a better professional manager that can handle frustrated customers, because Brandon Failed! And from reading other reviews about him, he needs to be replaced!

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Name: S*** E******* R***
Date: 2023-04-29 21:48:40
Rating: 5
Comment: I recommend it for all those who want to be healthy, this is the best place, pool, basketball court, sauna, jacuzzi, bicycle and many other things :) a steam room and they keep it clean all the time, thank you

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Name: C**** S****
Date: 2023-04-21 23:43:58
Rating: 2
Comment: Why is this called 24 hour fitness ? It closes at 9…I think the price should come down. I can’t even workout after work anymore.

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Name: E** P*****
Date: 2023-03-13 23:32:54
Rating: 1
Comment: Pretty overpriced, tried to bring my family member to this gym to try it out but apparently I dont get any guest passes. Different employees had given me different information which led to me wasting money on a pass for my family member. Was given attitute over a misunderstanding with the misinformation I was given which isnt a good feeling. Going to probably have to try out the other 24 hour fitness. Wouldnt recommend.

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Name: R***** D
Date: 2023-03-08 16:17:04
Rating: 1
Comment: Hours are too limited in the later evenings and if you look at the posted hours currently it’s a different closing time depending which day of the week it is.On top of that after I cancelled my membership at the front desk, a month later I received a call at 8am on 3-8-23 asking me to pay for another month after cancellation stating I had a remaining balance. I refused to pay.

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Name: M****** E****
Date: 2023-02-11 14:28:21
Rating: 1
Comment: This place is garbage. Someone needs to be fired. Opens at 6 on Saturday. Its now 630 and 50 plus people still waiting to get in. Spend ur money somewhere else. Equipment alwAys broken. Complete garbage.

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Name: F***** T***
Date: 2023-02-04 22:49:55
Rating: 5
Comment: Great trainers at the Les Mills classes

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Name: R*** M*******
Date: 2023-01-30 00:55:36
Rating: 5
Comment: Best gym Ive been to in a while!

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Name: D***** R******
Date: 2022-12-30 22:28:31
Rating: 3
Comment: This gym is cool. Like other 24’s, cleanliness can sometimes be an issue. But for goodness sakes, people are generally going to get dirty at a gym, so it is wise to treat every gym as a cesspool.That being said, I found this little guy this morning when exiting the locker room.I have had the unfortunate experience of dealing with roaches in the past, and the rule is, if you see one out and about, chances are there are about 100 more that you don’t see.So, 24 management, call pest control and please do something about it. I doubt most of the other gym users will be as amenable as I am about this. Thank you!

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Name: A**** F********
Date: 2022-12-27 20:52:02
Rating: 5
Comment: The GM Brandon does a great job keeping the facility clean, he even does a lot of the dirty work himself. Richie and the other cleaning staff do a great job keeping the facility clean as well. The front desk staff are very friendly and helpful too. I highly recommend this gym.

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Name: T**** T*****
Date: 2022-12-08 00:48:05
Rating: 1
Comment: 24 hour is not 24 hours anymore… also why is the basketball gym booked out for little kids? This isn’t a community center.. I pay 65$ a month to not be able to play basketball at night or on wednesdays… personally feel like everyone should cancel their membership. The reason they are in business is the 24 hour thing…

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Name: C******* K****
Date: 2022-12-06 22:29:23
Rating: 3
Comment: This gym is way better than the 24hr across the street on 19th. This one is bigger, brighter, newer, etc. Lockers rooms are way nicer. It is still a budget gym, dont get me wrong. There is no towel service, but they have raquetball, indoor basketball, 2 classrooms, lots of machines and weights, etc. Parking is easy in the garage, if you park on B2 there is a door that goes right to the gym. Overall, not bad for a budget gym.

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Name: r*** h*****
Date: 2022-11-28 05:29:02
Rating: 5
Comment: Awesome

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Name: D**** M*****
Date: 2022-10-28 04:03:18
Rating: 1
Comment: I’ve been a member of this gym since it opened. In the beginning it was amazing. Over the years it has steadily declined. Members do not rack their weights, respect the personal space of other members, and just poach equipment - staying on a single machine, bench, or rack for over an hour. To top it off, I don’t know why I even pay to workout here you can literally just walk right into this gym, staff will not question you leading to an overly crowded space and a terrible experience for paying members. TAKE AWAYS: If you want a free workout this is your gym (just walk in nobody will challenge you). You need to fix these problems 24.

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Name: C**** B***
Date: 2022-10-22 02:54:54
Rating: 3
Comment: Not my favorite one no more towels and no longer 24 hours they are also picky with who goes shirtless and who cannot smh lol

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Name: M****** R***
Date: 2022-10-20 06:16:21
Rating: 5
Comment: Been working out here for about a year and it’s great. The staff are friendly and give great gym advice. Love the atmosphere and the layout of the gym!

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Name: J*** L****
Date: 2022-10-08 04:48:14
Rating: 5
Comment: Please get a box bag

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Name: z******** K**** R
Date: 2022-09-28 02:05:19
Rating: 1
Comment: It’s not 24/7 any more we should pay less too

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Name: M****** L****
Date: 2022-09-07 13:39:04
Rating: 1
Comment: They can not get the water fountains to work. It tastes disgusting. Metallic and warm. Wouldnt be surprised if its coming from the pool

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Name: D*** M******
Date: 2022-07-11 12:18:07
Rating: 1
Comment: Gym does not open at the specified time.

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Name: J**** B****
Date: 2022-07-05 23:53:58
Rating: 3
Comment: Pretty decent commercial gym, a lot of amenities for the average person or even if you’re training elite. Squat racks are usually filled but everything else is good.

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Name: T*** T*********
Date: 2022-07-02 00:34:05
Rating: 5
Comment: Been going here daily for years.Good air conditioning.Machines are relatively well maintained.Staff is friendly.Music is pretty good.The gym can get busy at peak times but the triangle square parking garage always has spots available so parking is a breeze

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Name: k**** T****
Date: 2022-06-28 05:08:35
Rating: 5
Comment: Love this gym.

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Name: A**** H****
Date: 2022-06-27 06:42:50
Rating: 1
Comment: Super bad experience, not friendly. today June 26th around 7:05 the short guy in the front desk said that you guys (( making a membership in the back )) what’s up with that!! He didn’t even want us to register and asked us to find another branch as he is about to close even though it’s a 24/7 gym and even though there was still half an hour left

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Name: J L
Date: 2022-06-23 01:49:59
Rating: 1
Comment: 24 hour prices but closes at 9pm… Doesn’t seem fair.17hour fitness

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Name: E**** T*****
Date: 2022-06-17 21:05:13
Rating: 3
Comment: I love this place. The lighting. The air. The big windows. What I dont like is that at least once every other week, you show up at 5 and no one is there to open the doors. At first, I just waited. But when it happened a few more times, thats time out of my workout before I have to be at work. Can we just get employees here that want to show up to work?

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Name: L**** J*****
Date: 2022-06-09 21:52:58
Rating: 1
Comment: Absolutely awful, smells like urination, over priced, over crowded, I’d rather do push-ups in the street than workout here

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Name: P* P**
Date: 2022-06-05 05:07:23
Rating: 1
Comment: Ummm 24 hours…IN A ROW…PLEASE

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Name: B**** B*******
Date: 2022-05-27 02:43:30
Rating: 1
Comment: AVOID. Always dirty. Always stuffy air. Way too busy. Every visit a new machine is broken or out of order. Bathrooms smell toxic and the toilets, sinks, and urinals are often backed up with unknown liquids. Sauna wood is falling apart and growing spores of some sort. Drive a little further and go to the one in Huntington Beach on Atlanta and Magnolia St.

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Name: M***** D******
Date: 2022-04-12 21:59:05
Rating: 1
Comment: I have been out of the country for 2 1/2 years. Surprised to come back to see how much this place has gone downhill. Never anyone at the front desk. The ladies are doing a good job at saying hi and bye (with a smile) but the guys are always sitting at the computer not moving.Noone does rounds anymore and are never seen upstairs.And I have seen the same streak of sweat on a machine now for months....I am very disappointed in what this place has become.

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Name: J*** M
Date: 2022-03-31 00:14:04
Rating: 5
Comment: Great spot to work on my forearms for these guys!Thanks 24 hour fitness!Ig: MogoFishingFB: Fishing With Mogo

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Name: R** L**
Date: 2022-03-01 04:57:41
Rating: 1
Comment: My roommate has been a member for this gym for many years. She asked me to accompany her to gym tonight to try out and potentially join to be a member as well. So I applied a free trail pass on their website. But when I get there checking in at the self-registration kiosk following the instructions on the website. An employee rushed over and interrupted my process demanding for my ID. After showing him my ID, he said it’s not enough. He needs me to prove with a billing statement with a local address preferably Newport Beach or cost Mesa. While the gym doesn’t have any phone service for non-members. I had trouble loading any document on my phone. The employee stood there and stared at me experiencing difficulties for 5 mins without informing me it’s impossible to get internet service for non members. During the process, i had told him several time I live in Huntington Beach and I am local. But he insisted to see my documents and didn’t offer any assistance. After 5 mins, I feel unwelcomed and uncomfortable. So I decided to leave. I told the employee that their website is misleading. If checking local documents is so important that they should emphasize on their website before they grant the pass. Then another employee argued with me that nothing wrong with their website, it is written in there regardless the first employee already upset me. What is the point if the website has such important notice but make it so obscure for customers to see. Overall,It was a bad experience. A total waste of my time and energy. You have lost my business here and the employees there need major customer service training.P.S. girlfriend’s bikinis have been stolen times in this gym.

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Name: N*** g*** h*** N****
Date: 2022-02-17 17:03:17
Rating: 3
Comment: My friend experienced in locker room a person upset with his declining stocks account, blaming it on asian people and he brought a stick. My friend was so upset, scared he told me . He reported it but I hope staff took it seriously. No tolerance behavior I hope is handled well.

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Name: J*** R
Date: 2022-02-16 14:45:18
Rating: 1
Comment: Showed up today at 5 am opening time, and nobody showed up to open after 5-10 minutes so I left.

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Name: L***
Date: 2022-01-02 17:22:51
Rating: 3
Comment: Equipment getting old

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Name: c**** d****
Date: 2021-12-04 17:32:41
Rating: 5
Comment: Nice gym. Clean, friendly staff

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Name: M******** R****
Date: 2021-11-30 08:39:38
Rating: 5
Comment: Excellent facilities.

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Name: J**** S******
Date: 2021-11-21 16:22:22
Rating: 5
Comment: The best equipment, not overly crowded if its not rush hour.

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Name: C P
Date: 2021-11-09 19:26:10
Rating: 1
Comment: Giving a one star till the location is open 24 hours again.

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Name: M****** J******
Date: 2021-10-12 23:14:28
Rating: 1
Comment: I was double billed at this location for 4 months and when I caught their error, the manager told me there was nothing he could do to refund the charges. Also, my $200 AirPods fell out of my pocket while at this location and a friendly team member found them and contacted me. When I went to pick them up the next day, I was told that they were no longer there. The words used by the manager when I addressed this were hopefully one of our night crew members didnt take them. This location is staffed and managed by kids and there seems to be no one at corporate that can or is willing to help customers. Do yourself a favor and go elsewhere.

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Name: W****** G***
Date: 2021-09-15 19:05:48
Rating: 5
Comment: Always accommodating and friendly staff.

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Name: A***** D****
Date: 2021-08-09 20:50:52
Rating: 5
Comment: Great!, fun!

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Name: K*** D****
Date: 2021-08-09 20:35:43
Rating: 5
Comment: This 5 stars is specifically for the one in Triangle. Excellent facilities, well-maintained gear, great staff good bathrooms, wonderful parking; I dont have a single criticism!

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Name: Z****** H***
Date: 2021-08-02 17:33:37
Rating: 1
Comment: Not a clean place and they do not make creating a sanitary workout environment a priority at all. The hand sanitized stations are CONSTANTLY empty. Unlike at LA fitness, my previous gym, I have never seen an employee walking around with a spray bottle and towel cleaning equipment that’s not actively being used. Lastly, I’ve started noticing that cardio equipment has the same splatters of dried sweat on them day after day after day, meaning they’re simply not getting wiped down. This place should have a health code violation and 24H corporate should step up the standard, particularly during COVID times.

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Name: L**** D****
Date: 2021-06-16 14:54:10
Rating: 5
Comment: I just started back to this gym for the 6am Cycle and 6am Body Pump. Such great classes with awesome instructors. I highly recommend starting your day with these classes.💪🏼

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Name: S***** S*******
Date: 2021-05-30 07:45:54
Rating: 5
Comment: Fantasticfa

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Name: A****** G* D* L* T****
Date: 2021-04-28 01:32:15
Rating: 5
Comment: Awesome Place to WorkOut in Costa Mesa

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Name: S***** M********
Date: 2021-04-25 18:51:23
Rating: 5
Comment: Plenty of parking. Nice facility. Lots of room. friendly staff. One of which helped me straighten out my 24hr app.

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Name: G*** F*****
Date: 2020-09-12 18:50:46
Rating: 2
Comment: Great to be back. However, was surprised at how many were not wearing masks or improperly wearing them. Two days ago over half did not wear one so at least the amount has reduced. My concern is being shut down again due to the lax mask inforcement. I hope this improves in the near future.

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Name: K*** M*****
Date: 2020-07-01 20:00:14
Rating: 2
Comment: Last week the members were practicing safe distance measures and many were wearing masks. Today was crowded, no regard to social distancing and about 99% were not wearing masks. I wont be going back if this is how the management is handling their COVID-19 safety measures.

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Name: G*** B******
Date: 2020-07-01 18:33:39
Rating: 5
Comment: Ive been using this facility for a few years now. Since their re-opening after Covid I was a bit hesitant to go back but I overcame my fears and went for a workout last week. They only allow a certain amount of people in for a 1 hour workout and then they clear the building and sanitize for 30 minutes. Masks are required at check in only and you are free to go without a mask for your workout. The availability of cardio machines is still good with social distancing being in place as about every fourth machine is being used. There seemed to be plenty of space in most areas with the exception of the downstairs weight area had quite a few people in it.I watched part of the sanitation process from outside after they had closed and it looked to me like they are doing a good job of hitting everything and wiping it all down. Of course I will keep my hands off of my face and continue to use hand sanitizer for my own protection but I will be comfortable returning to this location for regular workouts.

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Name: J**** J******
Date: 2020-02-11 02:00:53
Rating: 5
Comment: Love this gym. Its Never too crowded.

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Name: K**** O*****
Date: 2020-01-26 02:25:36
Rating: 2
Comment: They close the pool/spa/sauna area at 10:30pm nitely. Most furniture in lobby has been removed. Bad vibes abound these days.

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Name: T*** B******
Date: 2020-01-22 19:26:41
Rating: 3
Comment: This is yet another 20 Hour Fatness now since why should anybody get what they paid for anyway?

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Name: T******
Date: 2020-01-10 08:58:24
Rating: 1
Comment: No longer 24 hour so why keep the name still?

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Name: C*** M****
Date: 2019-12-13 14:58:06
Rating: 2
Comment: Machines are broke, weights left on machines like your supposed to put some else’s stuff away, dirty, bathroom smells. Get it together 24 hire a manager who has some pride in the gym they operate

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Name: P*** V******
Date: 2019-12-10 06:25:02
Rating: 1
Comment: Not 24 hours:1. Closes at midnight not 24 hours.2. No towel service but yet calls its self a super sport.3. SAUNA CLOSES AT 10:30PM (WOW)4. Very dissatisfied with 24 hour fitness. I remember when they where the king of gyms.Very clean location but not a super sport. Im most likely going to switch to LA Fitness.

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Name: M*** D*************
Date: 2019-11-16 02:17:51
Rating: 5
Comment: Staff was very friendly and the facilities were great and clean. Lifted some good numbers and flew back to TX. Ill come here again next time I am in town.

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Name: J**** P******
Date: 2019-09-09 03:50:57
Rating: 1
Comment: The sales reps suck.

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Name: R***** P****
Date: 2019-07-17 08:17:07
Rating: 5
Comment: I came early in the morning to get a workout the girl at the front desk was very nice good hearted person beautiful gym great workout the staff was very nice made me feel very comfortable good job 24 hour fitness

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Name: N*** S***
Date: 2019-06-21 07:45:05
Rating: 4
Comment: Gym is very spacious and has everything you need such as sauna, steam room, basketball court, weights and cardio equipment. Only issue is the ceilings have a ton of dust up there that have built up since it looks like it hasn’t been cleaned for years. Not very comfortable working out there knowing I’m breathing that stuff in. Will be back once management cleans up the ceiling.

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Name: A******** R********
Date: 2019-06-13 03:38:27
Rating: 1
Comment: Terrible place didnt honor the 3 day free trial I got online. felt discriminated. Some sort of racist behavior towards me. Smells terrible like a gym bag. They said I can only use the facility if I pay a 25$ day pass

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Name: B**** G******
Date: 2019-05-13 17:38:00
Rating: 1
Comment: Worst gym Ive ever been to! The water from the fountains tastes like it came from a warm fish tank. No paper towels in the locker room. The equipment is low quality and in disrepair. I would never consider a membership there.

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Name: A***** G********
Date: 2019-04-27 02:18:01
Rating: 4
Comment: Great staff. Good in n out workout. Clean over all.🏋️‍♂️💪🏻⛹️‍♂️

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Name: D**** A*****
Date: 2019-04-16 22:23:32
Rating: 4
Comment: My experience was experiencing

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Name: S****** o* l*** R**
Date: 2019-04-04 00:03:26
Rating: 1
Comment: When you cancel, the manager gaze you with an EXTREMELY ANGRY look until you back down and never asked for refund. Since your card information is still in the system, THEY CHARGE YOU WITHOUT AUTHORIZATION some point later.PUSHY SALESMAN.

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Name: J*** W*****
Date: 2019-03-26 21:27:48
Rating: 2
Comment: Poorly trained staff, dirty, not a Super Sport anymore. The money saved by yoinking towel service is not given to janitorial payroll. Place is getting grimey.The second star is for location.

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Name: C**** P***
Date: 2019-03-25 21:18:24
Rating: 4
Comment: Nice place to work out. Needs some remodeling.

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Name: S***** M
Date: 2019-01-17 22:58:30
Rating: 1
Comment: This place used to be great but it’s really going down hill. They just stopped the free towel at the door service, which is one of reasons I upgraded to the super sport.

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Name: G***** U***
Date: 2019-01-09 02:37:51
Rating: 2
Comment: Ive bought my membership to workout in the pool for knee surgery recovery...been told the pool will be open by 12/31/18. The reopening keeps getting delayed and No Towel Service!Why the heck did I bother buying a membership service. I have no use of any of the equipments at this point!

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Name: I**** T*****
Date: 2018-12-31 23:16:56
Rating: 1
Comment: Originally I signed up only because of the convenience of towel service. However, now they are not providing it and I feel that they should definitely lower the membership price.The CEO of this company chose the wrong strategy in saving profits or “minimizing expenses” as one the employees there mentioned. One of the managers at this location said it was because the gym is spending more than $4,000 a month as an expense to wash towels and that the trade off would be newer equipment. So I understand now —they have to rob the costumers of towel service—something that was automatically provided with the membership—in order to make up for cost of investment in new machines. To me that sounds ridiculous and more like a forced trade off with more cons then pros. As a result of this, I will probably cancel my membership soon.

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Name: C** V****
Date: 2018-12-19 03:32:59
Rating: 1
Comment: I arrived around 9:55 PM on Sunday (12/09/18). Im well aware that the new policy doesnt give out free towels any longer, therefore I asked the front desk girl (goes by the name Maddle) to let me buy two towels. She was extremely rude and raised her voice at me, Its the new policy! The cashier is open, I cant sell anything to you when Im counting money, cant you see Im busy. We dont sell anything after 10pm.At that moment, my phone still has a few minute before 10. She raised her voice, why dont you bring your towels, go home if you dont have your towels After that moment, I asked her for her name and told her I will be taking a picture of her so I can make a report to the manager or the main 24 fitness office. She freaked out and start telling me to get out..and keep repeating to tell me get out of the fitness.I called back a day after and asked to talk to a manager; however, another a girl, go by Kim, claimed that she is the manager and told me I was wrong to take her picture and the policy is that the cashier closes at 10pm. I even confronted them is it because Im asian. My lawyer called in and we found out at this location, the manager is a Male, not female. They were scared to get in trouble so they decided to pretend theyre the manager and tell back at the customer over the phone.So is it because Im Asian and you guys are racist towards me? I didnt pay extra for Super Sport to get yell at by the employee here. She was trying to close the cash register before 10pm, and refused to sell me two towels because she was half way counting money to close early or because I am a Asian girl?Unbelievable and terrible service at 24 hours super Sport ever..

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Name: J*****
Date: 2018-12-05 15:23:46
Rating: 5
Comment: Around 7:20am 12/5/18. Counter lady is very kind

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Name: L** C******
Date: 2018-11-28 06:23:24
Rating: 5
Comment: I would like to give a special thanks to Luis, he went above and beyond when I couldnt get a hold of my husband.

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Name: D***** U******
Date: 2018-11-16 20:40:45
Rating: 1
Comment: Absolutely disgusting service. They overcharge for their facility, terrible customer service and if there is a mistake made by one of their employees they do not own up to it nor do they do right by the customer. They recently took away their towel service which is the only reason their facility is better than one of the sports compared to super sport. Do not go to this facility unless youre okay with paying a higher monthly rate for zero value in return.

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Name: K****** M*******
Date: 2018-11-14 10:51:41
Rating: 1
Comment: Not a Super Sport if you dont provide towels (they used to). Your an Active Sport gym at best now. I will not be back. This wasted a very long trip.

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Name: A*****
Date: 2018-11-01 01:06:37
Rating: 2
Comment: First time and maybe last time here. I came to do squats, cleans, and deadlifts. Warmed up and was kicked out of the workout area with about 5 others so they could run a squat class. Unsure how/why they occupy the only specialized space for power and olympic lifting in the gym for what is essentially a suboptimal CrossFit circuit.Had to go upstairs and wait for the squat racks. The plates up there are octagonal so doing heavy deadlifts isnt great/fun. What a bummer.Delayed workout and sub-par experience.

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Name: Z
Date: 2018-10-27 01:14:10
Rating: 1
Comment: No more free towels.

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Name: C********** L********
Date: 2018-10-18 23:58:42
Rating: 1
Comment: Maybe worst gym in Orange County, it was already bad, but as of Oct-15-2018 they dont even provide towel service anymore. I signed up at a certain rate at a SUPER Sport expecting towel service. I had to buy a towel today, wasnt offered any discount for discontinued service and staff was allowing people to workout without a towel. People were leaving machines gross and sweaty the whole time I was in there. Ill probably look into LA Fitness, dont come here. SMH👎

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Name: J**** R*****
Date: 2018-08-31 03:18:33
Rating: 5
Comment: Love this place

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Name: S*** C*******
Date: 2018-06-05 18:46:00
Rating: 5
Comment: Typical gym

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Name: C**** T*****
Date: 2018-06-04 15:51:20
Rating: 1
Comment: Horrible customer service. The people at the front dest including the manager were extremely rude and were not willing to be helpful at all. Not sure how this place has good reviews. A couple people from our family are members and the rest of us tried to use a 3 day pass but couldnt because we are from out of town and tried to charge us a person $25. Very displeased with how my family and I were treated.

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Name: E*** S***
Date: 2018-06-03 20:10:39
Rating: 5
Comment: I 💗 this facility! People are so nice, they couldnt offer more in the way of working out, everything kept very clean. Staff is GREAT. A few favorites are Kim, Savanna, Burrell, Max, Michele ... couldnt be more accommodating. I used to go to Y, & Id never go back!

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Name: P******* K***
Date: 2018-05-28 06:35:18
Rating: 5
Comment: Got to work out some place

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Name: G****** W*****
Date: 2018-01-30 22:47:58
Rating: 5
Comment: Costa gainz. Love everything about this gym till they bolted the Breakaway rims in the basketball court. Other than that great facility

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Name: N****** L*****
Date: 2018-01-21 20:11:57
Rating: 3
Comment: I love this gym however they desperately need new cycle bikes. It is so frustrating to get on a bike and every time something be wrong. Get new cycle bikes please!

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Name: M****** O****
Date: 2018-01-20 23:54:08
Rating: 5
Comment: Always great treatment from the staff and very clean. Gets really busy at times where there are waits for certain things but never bothers me much, I just adjust what times I go. Fantastic gym and worth every penny.

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Name: H******* H*******
Date: 2018-01-20 01:22:14
Rating: 5
Comment: Friendly and Easy workout environment. Not to crowded.

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Name: S**** M*****
Date: 2018-01-16 17:54:27
Rating: 4
Comment: This is a very good Super Sport location. I like the cardio machines, the basketball court, racquetball court and ease of parking. The biggest downside to the gym is the weight room. It is a workout alone to get to since it is like 40 feet above the cardio area. The second downside is the pool is small and not the cleanest.

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Name: d****
Date: 2018-01-10 15:24:05
Rating: 4
Comment: Good cardio and weight training equipment, nice locker room and showers. Not in love with subterranean parking. Thats just me tho. Not a huge fan of spelunking. Otherwise, 5 ⭐for me.

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Name: H**** a****
Date: 2018-01-01 19:11:52
Rating: 2
Comment: Bad customer service, the machines are old. The locker room is dirty and smell bad.

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Name: M****** L
Date: 2017-12-05 06:45:45
Rating: 2
Comment: The good is that the gym is spacious and offers a lot of inclusive amenities. The bad is that the gyms maintenance ranges from decent to nonexistent (Ive been in on Sundays where the towel bin is overflowing in the locker rooms and elsewhere) and theres no policy against people surfing on their phones when using machines. For as much as Im spending on my membership, I would expect more out of this facility.

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Name: E**** C******
Date: 2017-10-23 23:57:30
Rating: 4
Comment: I love this location! Yes its difficult to find if youre going for the first time. They offer towels, and its COOL! I live in Irvine and almost everyone Ive gone to smells like body odor and the A/C and air do not circulate and Im sorry but thats gross! The other locations bathrooms are NASTY!! WOMEN get it together!!! However at this location The restrooms are clean which is again a Bonus! I have gone early at 4:00 am and at 4:00 pm. I never have a problem finding a machine to use I stick to the cardio machines though.The only thing I could say negative about this location is that the lockers are locked and not reset for others to use, I honestly think that people need a large sign on how to use!Can I just add with flu & Cold season upon us, please dont work out while youre sick! My friend and I witnessed someone drooling literally because she was so stuffy.. she didnt clean the machine. Clean your machine each time.. Hope this helps!

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Name: J****** Y***
Date: 2017-10-05 22:00:36
Rating: 1
Comment: Cost more than it should be. Pushy salesman. Too crowded.

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Name: M* N*
Date: 2017-08-13 20:32:37
Rating: 1
Comment: I have a membership and I brought a guest with me they asked me to pay 25 or 10 to let him workout the service is bad no wonder you guys have three stars .

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Name: R******** G********
Date: 2017-08-09 16:16:03
Rating: 1
Comment: Bad customers service

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Name: K R
Date: 2017-08-08 04:22:55
Rating: 1
Comment: Came in at 12pm on a Monday. Every literally almost single machine and bench were being used. Came in wanting to do a quad/hamstring and calves workout and they only have 1 leg press machine that you can put weight plates on. I wasnt given a towel either.

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Name: A***** S*** J**
Date: 2017-07-25 20:11:10
Rating: 4
Comment: This is just a regular 24hr Super Sport gym

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Name: L**** W******
Date: 2017-07-14 22:13:31
Rating: 1
Comment: I went here because they had towel service. However their showers were broken. People just hanging out in locker rooms and no greeting from the staff. Oh and good luck finding the entrance

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Name: J***** C****
Date: 2017-06-13 16:37:18
Rating: 2
Comment: Weights smell like da poo poo. Me no likey likey. No hand sanitizer to clean the poo poo. 💩💩💩

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Name: G****** H******
Date: 2017-06-13 01:22:40
Rating: 1
Comment: Filthy filthy filthy. So its pretty saddening. I signed up for this Gym at a higher rate from the 24hr. Gym across the street because that gym became foul. This place may be vacuumed regularly but the weights and equipment are so caked with grime. I dare anybody who goes to this facility regularly to take a white towel from the front desk spray it lightly with sanitizer ( if they dont forget to refill them per usual) walk upstairs to any of the 6 barbell bench racks and wipe from left to right. You will absolutely be revolted as your perfectly white towel turns a gross gray from all the filth.

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Name: S**** H*****
Date: 2017-06-11 18:57:21
Rating: 1
Comment: We pay for child care monthly. Came in one of the few times to use the gym @ 11:45 am on 6/11/2017. They told me daycare was full and they were short staffed and come back and talk to the General Manager tomorrow by Sara the Asst Mgr.SMH, never heard of pre-paying for something and then told you cant use what you pay for. I hope they figure it out soon.

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Name: M*** A******
Date: 2017-05-12 16:04:46
Rating: 4
Comment: Why exercise is good for your health

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Name: D***** S*******
Date: 2017-05-07 23:09:15
Rating: 3
Comment: Located inside the Triangle Square so its hard to find parking. Its a cool gym, but be careful because they have a history of charging people for memberships even after theyve already cancelled.

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Name: K***** K*******
Date: 2017-03-07 23:18:26
Rating: 5
Comment: Great equipment lots of good classes love the sauna and steam room and towel service and shower with doors are added pluses

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Name: D**** C*****
Date: 2017-02-07 01:12:44
Rating: 1
Comment: Great staff. Clean gym. During peak times has 4 spin bikes available and 40 locked in a room so no one can uses them. Tells me that people use them in the middle of the night and break them. Not my problem, its gym equipment to be used by gym members. Pretty straightfoward stuff.

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Name: J******* K*****
Date: 2017-01-31 19:33:30
Rating: 3
Comment: Overall, this is a great gym but it can get packed during peak hours. I was not happy with the $99 annual fee they charged and wish they would have been upfront about it when I signed up for my membership. I also wish they kept the sauna a little cleaner.

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Name: D**** M*****
Date: 2017-01-23 00:25:28
Rating: 5
Comment: Parking is on the lower level, but this 24 hour fitness is clean and most all machines work

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Name: R*** A****
Date: 2017-01-13 18:43:58
Rating: 5
Comment: Super friendly and easy to get used to their check in process! Kinda crowded because of New Years resolutions, but that wont last long.

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Name: D*** L******
Date: 2017-01-13 11:17:25
Rating: 1
Comment: Theres pros and con on this especially male employee I have observed follows a certain woman to women shower several times. Also ignored my reward from Fitperks.

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Name: K**** B********
Date: 2016-12-27 12:24:39
Rating: 4
Comment: This gym has clean and spacious showers. Towel service is very good too

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Name: r****** l*****
Date: 2016-12-19 15:58:58
Rating: 4
Comment: Closest thing to a nice high quality gym in costa mesa

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Name: A*** B******
Date: 2016-12-13 15:15:19
Rating: 2
Comment: Needs a major disinfecting in the locker room, showers and pool area.

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Name: M*** T*******
Date: 2016-11-16 01:37:22
Rating: 4
Comment: Good equipment at this location. Plenty of weight and cardio machines. The only problem is parking in the evenings. Fortunately the gym compensates with valet parking.

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Name: B*** Y*****
Date: 2016-07-27 06:34:43
Rating: 4
Comment: I love that place!(except a few employes!!!)

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Name: B*** A**
Date: 2016-05-08 04:44:48
Rating: 1
Comment: This place is to pretentious for costa mesa. Would be good for newport beach.

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Name: R****** K***
Date: 2015-12-23 17:00:58
Rating: 1
Comment: Make sure you have everything in writing when dealing with Jason the manager. He has memory issues when it comes to agreements, or returning calls. Sarah is a real joy to communicate with..

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Name: S** S**** T*
Date: 2015-09-03 18:59:36
Rating: 5
Comment: Just wanted to Thank Dylan for taking care of me time and time again !!! He is running a great gym and staff. Always helpful answering questions whether he is working or off the clock. Clean gym with the latest training equipment. Always sending my friends and family his way!!! Thanks Again !!!!

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Name: J***** F****
Date: 2015-04-28 19:36:24
Rating: 5
Comment: Great gym, great service

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Name: J***** H******
Date: 2015-02-10 16:34:06
Rating: 5
Comment: Great 24, but like others, gets slammed after 5

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Name: B** W*** J**
Date: 2014-10-12 03:48:00
Rating: 3
Comment: A Super Sport close to home. I like the concepts of Super Sport clubs because its higher price point, there are less people here. I hope it holds true here. I went yesterday during opening weekend to see what the hype was all about. Its a brand spanking new gym, which means lcd displays for classes, brand new equipment, and super clean. Quick breakdown, because I know everyone has a 24 Hr Fitness account. Plenty of cardio equipment, I like the bike with a video screen of a race, a basketball court, racquetball court, new machines by Hoist(they use weights and your body weight as well), and towel service. If not of this impresses you then you are better off at a Sport club.The price is good and bad. Most people can upgrade for about $20 more a month. I think they are aiming for a $60 a month from members, hey it could be $110 for a Ultra so theres that.The jury is still out on this one. I signed up and will try it for a few months to see if its worth the price. I really like the layout and equipment better at the Sport club across the street more, but its really a crowded gym :( I hope to see this gym filled with women the next time I go there :D

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Name: w****** m*******
Date: 2014-06-16 15:01:32
Rating: 3
Comment: Nice gym but make sure you lock your stuff or it will be gone.

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Name: R**** R*****
Date: 2014-02-02 04:50:45
Rating: 1
Comment: Unforgettable experience, never had a bad experience in a health club so they wouldnt let me go to see the facilities. I am a member of 24hrs. I have no super sport membership. A friend invited me to see the facilities of the super club. I really wanted to know but when you get to the club, the entry behaved very rude so I got two options to get to upgrade my membership or pay $25 to see the facilities I couldnt believe it, pay to see facilities or to upgrade! Amazing even a tour? No Pay. After my friend and I left the club began to laugh at us. Not really worth going to a club where that manare behave. My friend and I are going to cancel the membership and the super normal. To pay for a place where you try so bad!English:Unforgettable experience, I had never had such a bad experience in a sports club, so much so that they didnt let me enter to see the facilities. I am a member of 24hrs. I dont have the super sport membership. A friend invites me to see the super club facilities. I really wanted to meet them but when I got to the club, the people at the entrance were so rude that they gave me two options to get in, upgrade my membership or pay $25 dollars to see the facilities. I couldnt believe it, pay to see the facilities. or make an upgrade!!! “amazing” not even a tour? Not to pay. After my friend and I left the club they started laughing at us. The truth is, its not worth going to a club where they behave like that. My friend and I are going to cancel the memberships of the supermarket and I of the normal one. Why pay a place where they treat you so badly!