24 Hour Fitness

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Name: K***** K**
Date: 2024-06-04 00:31:15
Rating: 2
Comment: It sad to see this place slowly going down hill. This is the second week Ive been here and each day the womans restroom is not clean. The bathroom is filthy no seat covers and no toilet tissue. When you get on the exercise floor the paper towels dispenser are empty and the spray bottles dont work. You walk the whole gym just to find stuff to wipe down the machines. The treadmills are not kept up when you turn them on they make a lot of noise. It sad to see this location is getting bad. I brought it to the staff before about the restrooms and all they can say we are short staffed. Im sorry but that not an excuse.

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Name: T***** M****
Date: 2024-06-01 20:21:16
Rating: 4
Comment: Update: it’s been a lot cleaner recently!Employees have always been friendly and helpful, and I have no complaints about them. The cleanliness of the gym, however varies week by week. Yesterday there was a huge and bloody remnant left from someone’s nose on one of the treadmills. Sometimes trash stays on the machines for days straight (as I go pretty consistently and use the same machines. And yes, I always clean up after myself and avoid the treadmills w the trash etc.)Machines wise- most of their stationary bikes (at one point all of them were) are broken. The free weights in the Group X room are always locked up, which is not the case for ANY other 24 hour location I have been to. The majority of their mats are the small skinny ones, so if you’re tall or wide, floor workouts can be uncomfortable.

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Name: J**** C*******
Date: 2024-05-24 12:38:18
Rating: 1
Comment: This gym used to be clean when I started…Not anymore it’s really dusty & dirty, equipment needs to be detailed.

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Name: j*** r*****
Date: 2024-05-21 21:17:06
Rating: 2
Comment: 24 hours when are you guys fixing the abs machine is now 2 and half months since abs machine is broken. It make wonder if iam secure using your equipment at this point i wonder what is the maintance you provide to equipment?.

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Name: T***
Date: 2024-05-03 16:35:02
Rating: 1
Comment: I was physically attacked while working out and the staff refuse to call the police!!!! Unbelievable

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Name: A****** R********
Date: 2024-04-12 18:12:32
Rating: 5
Comment: Great

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Name: E******** M****
Date: 2024-04-10 18:20:59
Rating: 1
Comment: I was debating whether or not I should leave a negative review because I am not the type to do so but seeing how others have had the same experience like me I decided to as well. Yesterday I decided to take my dad to the gym for the first time since he was excited to try out 24 hours. Unfortunately my dad did not have his ID with him at the time to sign in as my guest (which I understand) but the fact the employee was giving me attitude by being rude and sarcastic I did not appreciate. It even made my dad uncomfortable and he does not plan to step foot into this gym. There’s better ways to talk to customers and the way he handled the conversation I do not believe a person like that should manage the front desk. I believe his name was Jessie. When I signed up or needed help to sign in my guests, I’ve had other staff members assist me with a far better attitude. The gym was most convenient to me but after this experience I would rather drive to a farther location than to deal with that type of behavior.

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Name: N** B
Date: 2024-03-27 04:30:22
Rating: 1
Comment: I had a very bad experience at this 24-hour fitness in Main Place Mall. Customer service from staff member Jessie was bad. Jessie needs to be retrained in customer service. I went to sign up for a membership on 03/26/2024 around 8:20 pm. My brother convinced me to get a membership. I decided I was going to sign up after taking a tour of the gym. The first staff member my brother and I made contact was with Jessie. Jessie asked me to show him my ID. I told him I did not have my ID with me because I had left it in the car and that I did not know I needed an ID. Jessie replies with an attitude How do you expect to get in the gym without an ID Jessie could have just explained the policy like his coworker explained to me. There was no need for Jessie to give me attitude. I tried addressing the problem with Jessie before I left the gym after working out he simply argued with me. I asked to speak to his manager but he said his manager was not working at the time. He then continued being sarcastic and said no matter how many times I talk to the manager I need to show my ID. I dont mind showing my ID. The problem is him being rude and sarcastic. Like I said before all he had to do was explain policy and not argue with the customer.

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Name: S**** L****
Date: 2024-03-22 07:11:33
Rating: 4
Comment: This is the greatest gym with the best views and pool. Only thing is I dont like the lighting at 24 fitness, it too harsh and makes my face look fat

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Name: R***** D****
Date: 2024-03-12 06:42:08
Rating: 3
Comment: Why some people allow go to swimming pool and whirlpool without take a shower after go out from steam and sauna room

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Name: V*** C*********
Date: 2024-03-11 08:02:47
Rating: 2
Comment: Very dirty, little to no maintenance. Managers need to step up their game.

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Name: N**** G******
Date: 2024-03-06 05:18:17
Rating: 1
Comment: There needs to be a parental chaperone policy in place at this gym for the large groups of minors here. The behavior and lack of consideration given to adult gym members here is ruining the experience for everyone. I come here late at night (after 9 PM) on weekdays and it seems to be an after-school hangout spot.

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Name: J**** H******
Date: 2024-02-25 15:47:02
Rating: 5
Comment: Great place to get in a quick workout or train to crush your fitness goals.

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Name: N****** S******
Date: 2024-02-09 21:52:04
Rating: 5
Comment: Id like to add on someone’s comment about homeless people sleeping in the facility I’m not homeless I live in sylmar ca n work down here I commute back and forth a lot so before I leave after my work I take a nap I’m a full grown adult that has a place and a family n I appreciate u guys letting me do so and I’m sorry if that makes u look bad I didn’t mean any trouble for anyone or employees thank you!! You guys either way are the best gym I’ve been to I don’t feel like everyone’s staring at me i get good vibes from everyone.. thanks for listening

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Name: K**** B****
Date: 2024-01-28 05:20:05
Rating: 1
Comment: Extremely moldy showers. Even mold on the glass.

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Name: D***** S******
Date: 2024-01-23 19:57:34
Rating: 3
Comment: They should pay more attention to restoring the boxing equipment because it is very deteriorated, just like the basketballs.

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Name: B****** T*****
Date: 2024-01-15 10:57:34
Rating: 1
Comment: They let homeless dudes sleep in the pool area.

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Name: E***** E*******
Date: 2024-01-14 23:25:06
Rating: 5
Comment: First time visiting the 24 hr Sta Ana Mains St. Im very impressed with the layout and cleanliness, especially in the urinals...Free weights and benches are plentiful. Love the outside pool and jacuzzi. Definitely good back.

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Name: E***** H********
Date: 2024-01-14 05:50:09
Rating: 5
Comment: Great customer service, all personal very courteous.

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Name: S****** N*****
Date: 2024-01-02 03:12:28
Rating: 5
Comment: I dont understand the one star reviews at any of the locations lol, iv been to 4 locations so far and this one of the best I have been to. Plenty of space, cool staff. No complaints here.

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Name: J*** S****
Date: 2023-12-31 18:51:46
Rating: 1
Comment: 24 Hour Fitness on Main Street in Santa Ana. Staff is friendly when you arrive however the mats are really old and Ive never been to a 24-hour fitness where the mats are falling apart which is also a health concern. I hope they get new mats soon to preserve the health and wellbeing of their members.

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Name: J**** G*****
Date: 2023-12-03 01:34:06
Rating: 4
Comment: Great place, great staff. especially the outside pool with sky view, awesome. Only thing missis is massage chairs and will be perfect. Will definitely be subscribing after my 3 day try.

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Name: M***** 9*
Date: 2023-11-04 21:46:01
Rating: 1
Comment: This used to be a nice clean gym but no anymore, gym is always full of homeless people that smell from a mile away

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Name: H***** G****
Date: 2023-10-26 16:48:08
Rating: 4
Comment: Cleaning should improve in the floor bathrooms and the gym mirrors (they only “clean the bottom part”

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Name: B****** G*****
Date: 2023-10-24 02:30:32
Rating: 1
Comment: Only use steamroom, Was coming to this gym after switching 3 different gyms and it looks like the essential oil freaks followed me. Please put a sign up saying no essential oils. Your not supposed to breath in these oils people are absolutely ignorant and rude. Im tired of it. Wasting gas.

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Name: C****** S******
Date: 2023-10-17 22:19:57
Rating: 5
Comment: My favorite out of all 24 hr fitnesses. The pool is by far the best Ive ever been in and the spa is phenomenal!

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Name: V******* A*************
Date: 2023-10-09 23:52:59
Rating: 4
Comment: This location is very convenient for us. It is relatively clean. I like that they have disinfectant spray bottles at hand. The sauna was jot working, other than that its fully equipped.

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Name: J* L**
Date: 2023-10-01 18:39:17
Rating: 4
Comment: I like this place very much. The facilities here are very nice and the jacuzzi and swimming pool are superb. However, the Jacuzzi and swimming pool are not well maintained. The jacuzzi was not cleaned and it was dirty. The pool was not cleaned, so there are water bottles and trash in the pool. As long as the jacuzzi and pool are well cleaned, this is the perfect gym.

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Name: H*** N****
Date: 2023-09-28 19:05:01
Rating: 4
Comment: It’s my first week going to this gym and I like the way the gym is set up. Gym is clean, there’s Plenty of equipment, cable machines, and squat racks. They have an outdoor pool, jacuzzi, sauna, and basketball court which is great because they offer nice views of the city. Only downside would be the dumbbells. They need more weights and benches especially during peak hours in the afternoon. Besides that I really like the gym and the amenities it offers

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Name: M**** D********
Date: 2023-09-26 18:04:53
Rating: 1
Comment: Well I am not sure what Veronica is talking about, Compare to the way it used to be just a few years ago, this location is currently a dump! Most often theres no soap in the bathrooms, machines are often broken, the gym is full of unsupervised teens, and the homeless use the facilities sauna, showers and hot tub, the floors look like they havent been washed ever. Brought this concerns to an employee he seem to agree but also got mad.

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Name: B** G**
Date: 2023-09-05 03:28:25
Rating: 4
Comment: Nice & big 24 gym. Nice having the pool & sauna rooms outside overlooking the parking lot 4 floors up. Showers have good water pressure but no soap.

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Name: D**** J****
Date: 2023-09-01 15:22:16
Rating: 5
Comment: Gym is awesome love 24hr. This location is pretty nice. The only thing is the locker room needs the hooks used for hanging towels/clothes fixed. Seemingly all of them seem to be broken and collapse when putting any weight. And it seems to be affecting the sanitary standard, overall. Besides that, 👍🏽🤘🏽👍🏽🤘🏽

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Name: R***** R******
Date: 2023-08-29 19:45:15
Rating: 5
Comment: Awesome view, I didn’t stay to long due to early work schedule but the main gym is on the third floor inside a mall and the patio to it is where the pool jacuzzi steam room and sauna are which are all co-ed, and the basketball court etc. is on the 4th floor in the open air its nice. Plenty of parking a bowling alley and restaurant that are open till 2 I believe is on the 1st floor and picture show movie theatre is by the main entrance to the mall on the 3rd floor 1st time being in this mall and at this 24 hr fitness so far I like them the best for the hours and the showers are great to they got the foggy looking thick glass doors which are nice, staff was cool anyway so far so good I like having the set benches compared to moving benches in the bathroom and yeah they have scales all around to but yeah this is a pretty cool one my favorite so far but I just joined a couple days ago before the special ended 265 for the whole year national access thats cheaper than planet fitness comes out to 22 a month.

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Name: D**** D* L***
Date: 2023-08-27 14:09:41
Rating: 1
Comment: It is sad to see this gym be as dirty as it is now. The weight area is okay, but the restrooms are absolutely disgusting. Dont see myself coming back to what was a beautiful gym.

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Name: j** B**
Date: 2023-08-16 02:08:18
Rating: 1
Comment: Honestly the place isn’t as bad as we thought it’s actually super amazing. The only problem we have with it is the “buddy pass” papers. During the summer the 2 weeks were ease until they started the “buddy pass” paper, we didn’t think much of it and had our parents sign it then a week later they stop doing the buddy pass paper so we throw it away since we didn’t have to bring it anymore then after a week later again they said their doing it again? We told the situation and they didn’t wanna give us the paper they wanted out parents to come in and sign it for us but it wasn’t as easy since our parents work long hours and are tired. Until one of our parents were free which was my buddy who owned the membership pass mom came but said that illegal guardians cannot do. Then when I had time I actually went to ask 4 days ago before summer ended (school starts) about the buddy pass and that the staff said they weren’t doing it anymore which was good for us. We didn’t go on Monday since school started and had to buy our locks but then we went on Tuesday (today) with all our stuff ready and when my friend put in his information to get in and now the staff tells us that we needed our parents to come in and sign us through that it’s okay and have it under our friend who owns the member ship under his name, so they didn’t let us in. Like we said it wasn’t as easy as it sounds. The place is amazing, the only problem is the buddy staff and how the staff don’t make up their mind with the buddy pass causing us a lot of stress for it. Like we’re trynna work out and understand about the underage but how you going to say you do it then don’t then do it but then don’t? Y’all just kept switching up. Honestly if I were you guys I would drop the buddy pass system or at least to stop switching up. There’s more teens than adults in the gym as well so your pretty much losing half the teens in there with the same situation like mine.

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Name: N* F*
Date: 2023-08-04 21:33:54
Rating: 5
Comment: Staff here is really attentive and courteous. The 3rd story view from the pool is pretty cool. In the last few months they installed new squat racks also.

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Name: A*** M*******
Date: 2023-08-01 23:34:42
Rating: 5
Comment: DO NOT GO INSIDE THE FURTHEST STALL INTO THE RIGHT

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Name: J******* D*******
Date: 2023-07-31 22:11:54
Rating: 1
Comment: This gym has a no gym bags on the floor policy. They say this on the video presentation while you are in the gym. The staff here is extremely lazy and unprofessional. Last week on Friday there were over 20 gym bags out on the floor. These are trip hazards and in the way. I went to the desk today as I heard their video saying no gym bags allowed on the gym floor and once again there were four people 3 with very large gym bags in the work out area. I am posting picture of these gym bags. The guy working at the desk said he did not know of such Policy. He said we will play the video again shortly. I said you can play the video all you want, but if you do nothing about it, then you are not doing your job. Why implement rules that you are not going to enforce? I said if someone trips over these bags and gets hurt 24 hour fitness could get a huge lawsuit. There is often staff on their cell phones, visiting at the front, just laughing and hanging out. Very lazy staff, except for one guy. There is a very nice man working there who has dreadlocks and he works harder than anyone in that entire gym. He is always cleaning and working harder than anyone else in the club. 24 hour fitness used to be a leader in the fitness industry. However, now they just a contender. I would think they would want to stand out. They have rules and people do not follow them and they do not implement them. They do not mind keeping members with bad behaviors, yet they tend to forget all the members they actually lose because of this. If I had a dollar for every time I heard someone complain and say they wanted to find a fitness center with rules and other member respect, I would be a rich man. I posted a picture of the 4 large gym bags from today, but there were also very large back packs everywhere that I did not include below. 24 hour should get back the reputation they once had and implement rules and keep good members that respect one anothers privileges.

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Name: H** S***
Date: 2023-06-13 10:52:06
Rating: 4
Comment: Ive pretty much been to all the 24’s in oc. None of them have anything on this ones pool area thats forsure. Definitely the fanciest with lake forest being a close second. I mean forreal that pool area makes you upset the gym isnt your house. But a few things made me mad.1 this seems to be the common issues of all 24’s, their saunas arent that hot. I also go to eos in santa ana and none of the 24’s saunas are as hot as theirs. I mean if you go in eos’ sauna and then go to 24’s you cant even tell if its on.2 This is the closest 24 to me being only 1.5 miles from my house. About 6 months ago I called in to see if they have a steam room bc who doesnt fluctuate from the sauna to steam. And the intellectually challenged girl tells me this location only has a sauna and no steam room. I went their yesterday for the first time and the guy behind the counter tells me theyve always had one. So ive just been driving 7 miles to irvine every time i wanna go to 24 for no reason. Cool. Also their employees are rude as he11 i try not to ask questions bc their attitude might make me snap and cuss somebody out as nice as i am.

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Name: M********
Date: 2023-05-30 22:27:35
Rating: 5
Comment: From my review of 2 years ago, the change of staff has bettered gym-life here at 24. Staff is willing to help guests and refer you to superior if they cannot answer inquiries. The equipment is clean and maintained in top form. I appreciate what you guys have done. Thank you, staff. Thank you, 24.

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Name: k** g*****
Date: 2023-05-30 22:25:33
Rating: 5
Comment: Very clean and very helpful service and fun to work out at

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Name: H***** S
Date: 2023-04-28 05:31:50
Rating: 1
Comment: I wanted to try out the gym. I was able to get a 3 day pass from the 24 hour website for this location. When I came over (04/27/2023 @ 22:29 ) the not so friendly clerk told me that this location does not honor the 3 day pass. Why would the website allow me to do this? Not looking forward to becoming a member anyone.

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Name: G***** S
Date: 2023-04-21 23:47:42
Rating: 5
Comment: Its super busy, but the nicest 24 sport in the area. Bad reviews are true and so are the good reviews. Its all about your expectations. Im not picky, they have a decent club at a decent(read cheap) price. Im able to TCOB and have fun. U want luxury? Go to equinox in irvine and quit crying. Not particularly their best location too many bums from all that homeless shelters nearby.

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Name: D****** V****************
Date: 2023-04-12 17:33:46
Rating: 4
Comment: Very clean, lots of working machines

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Name: K**** K*******
Date: 2023-03-28 04:14:20
Rating: 1
Comment: Bad, canceling membership

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Name: T**** C****
Date: 2023-03-14 21:29:36
Rating: 1
Comment: Can someone fix the hot tub? It’s been out of service for months. I don’t ask for much but at least have a working hot tub when your biggest advertisement for this location is the roof pool and hot tub. No excuses. This is just poor management, being lazy, and being cheap. Corporate or whoever come on step up.

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Name: J******
Date: 2023-03-13 18:32:57
Rating: 1
Comment: I tried to sign my sister up to my membership with a price I was given by the receptionist and the general manager wouldnt honor it. He said it was a promotion that had been for the previous month. I shouldnt be given a higher price due to the lack of training with their employees. If you get a quote from this place, be wary as it will be changed when you ask about it.

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Name: J***** A******
Date: 2023-03-13 07:10:02
Rating: 1
Comment: Men’s restrooms are really disgusting. They need to work on that because the toilets and the urinals are really dirty.

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Name: k******* g*******
Date: 2023-03-11 06:41:30
Rating: 1
Comment: I tried getting my workout in after a full time shift having only 20 minutes to get to my full time school session coming out at 10pm from school. Trying to buy water at 10:35pm and I get told machines are close. I totally understand if youre not able to sell energy drinks so late, but water? Really my only motivation was to get to the gym hoping yo buy H2O there and I get told with were close we arent able to sell beverages after awhile like come on its water I just had a long day to go back downstairs going up someone with heart disease. Hope you take anything into consideration if you really care about your members.

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Name: b** B*******
Date: 2023-02-14 14:01:07
Rating: 4
Comment: Good prices and always have a machine

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Name: T*** M******
Date: 2023-02-05 05:57:37
Rating: 4
Comment: Cleanly for such a large gym. Plenty of cable, cardio, and circuit type equipment. Only two olympic racks available and no additional lifting platforms. A gym of this scale wpuld benefit from having at least 6 available.Otherwise, the gym is well ventilated, machines are well spaced, and the studios (the bike studio and the yoga/dance studio) are very cleanly and spacious. I dont play basket ball so I dont know if this 24 Hour Fitness has an area for it. I also dont swim at gyms but the pool here looks nice! Its outdoors (covered) in the third floor and has a jacuzzi as well as chairs next to the pool (3 lanes).

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Name: C**** M********
Date: 2023-01-30 01:16:22
Rating: 4
Comment: One of the better ones left. Thx to all the cheap Janky gyms opening up has led to less people at this location. Wish theyd upgrade it a bit tho. Gett8ng old already

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Name: 7** C***** I* 7 D***
Date: 2023-01-09 03:08:37
Rating: 5
Comment: I just got off the phone with Kimberly, who provided outstanding customer service and answered all my questions.Thanks,-Adel

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Name: m** m*****
Date: 2022-12-22 18:00:44
Rating: 3
Comment: Parking is horrible

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Name: K** Y****
Date: 2022-12-04 18:09:47
Rating: 1
Comment: Lately ... there are no soap ... no toilet paper ... Why ?

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Name: J***** E*******
Date: 2022-12-03 03:56:16
Rating: 1
Comment: Pros:Clean gym for the most part, nice staff, convenient location, open 24 hours.Cons:Can’t be running the only 24 hour gym in the area and not have bumper plates or platforms. Weights were all over the place, lots of dumbbells missing. If I lived here I’d cancel my membership.

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Name: A** H*******
Date: 2022-11-15 21:08:30
Rating: 3
Comment: Good facility with a lot of equipment and a very friendly front desk. This location can extremely crowded in the evenings and on holiday-eves so be wary of that fact.If youre conscious of germs, wipe down your equipment before/after using, I think Ive only seen maybe one or two other gym-goers actually clean their machines after sweating on it.

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Name: C***** G*****
Date: 2022-11-15 08:16:36
Rating: 5
Comment: Staff is friendly, facilities are always clean and functional, open 24 hours, plenty of parking

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Name: A*** P******
Date: 2022-11-13 18:24:27
Rating: 2
Comment: The bathroom showers nasty

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Name: G******* G***** (** N****
Date: 2022-10-13 05:49:58
Rating: 5
Comment: Good vibes, great staff

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Name: H***** V******
Date: 2022-10-04 10:26:54
Rating: 5
Comment: It’s a pretty neat gym. It’s got every basic thing you need. The best part is that this gym is actually 24 hours so any time you want to go your all set. The pool deck is amazing, with the view from the third story it feels dope. Only thing I will say is that it has a lot and I mean a lot of people coming in. That being said, it’s a public gym so what do you expect.

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Name: T** C****
Date: 2022-10-04 09:34:39
Rating: 5
Comment: Update: I realized that I need to update this post since this gym is now officially open 24 hours. Yay! Not all 24 gyms are open 24 hours.Just started coming to this 24 since I moved to Anaheim and this is the closest one that’s open until 11pm. The equipment is new and actually kept fairly clean. Can get busy during prime time but which gym isn’t. They have a few machines that other gyms don’t carry and it’s not overcrowded late at night. I went tonight before closing and the front desk girl was actually going around and picking up the weights and cleaning up the whole place! Wow! Im very impressed that I had to give them a shout out!

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Name: S******* H********
Date: 2022-09-28 04:30:01
Rating: 1
Comment: Signed up for a free day pass came all this way to use it and was not allowed. what a waste of my time and gas

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Name: I***
Date: 2022-09-24 23:59:39
Rating: 4
Comment: Very clean and friendly service

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Name: V**** C****
Date: 2022-09-23 23:39:10
Rating: 5
Comment: This is my favorite spot of 24 hours fitness. I’ve been to many spots in greater LA area, from Pasadena to Costa Mesa and from Hollywood to Ontario. Love it’s exterior spaces.

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Name: K** W** K**
Date: 2022-09-20 06:18:38
Rating: 1
Comment: I had a terrible experience here. I am new to the area and had not gotten a California license. So I made an appointment. And drove to check out the vibes.They asked to see my ID. I showed it to them. One of them said they need proof I live here now.So I told him I have a paystub. A new credit card balance. An email with my approval of my hiring. And all of this had my new address on it.He said okay. It should be enough.so I waited.While waiting they were denying entry for a lot of ppl and having them wait.20 minutes go by and I’m waiting.By the time my appointment rolled around another guy asked for my confirmation I give it to them. And then he says. This isn’t a California ID. I said yea but I have proof I moved here. And he said sorry that’s the policy. I just wanted to check out the vibes of the gym.He asked if there’s anything else he could do for me. I said no. I mean . I just came here to try out the gym to see if they have nice staff. Cool equipment. I like the gym. It looks nice. From the lobby. I said no.We had a back and forth about the validity of my stay. I even invited a friend from Cali to try out the gym with me. He said they hurried thru his tour since they had someone else waiting. So they brushed him to the side.The worker there said instead of the trial He said I can get a day pass by paying 10 bucks. I’m like… no thanks. cuz I wouldn’t pay money to gym that invalidates their customers. Trust me. Don’t go here.

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Name: V****** V******
Date: 2022-08-30 14:19:03
Rating: 1
Comment: The worst service I have received in my entire life, last year I wanted to make a gift of a membership I was specific with the seller, this year they recharged my credit card without my authorization the membership of the person to whom I made the gift last year, they dont want to return my money, Im pregnant and Im not working and I explained that its not up to me to make that payment, its not my membership, I only gave a gift last year, I call costumer service so they can help me and no one answers this is not good for my pregnancy I no longer have how to pay for what was recharged on my credit card, I feel so frustrated they still my money !

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Name: R
Date: 2022-08-10 20:15:24
Rating: 1
Comment: These guys are crooks who employ pressure sales techniques. I doubt they really care about your fitness. They only care about $$$. I was offered a free consult when I purchased my annual membership and initially declined because I was uncomfortable with my weight A few days later I was called by the lead trainer who I was actually happy to hear from because I had changed my mind on the free consult. Unfortunately I was told this would not be possible unless I made a commitment to purchase sessions with personal trainer.

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Name: J***
Date: 2022-07-12 04:37:48
Rating: 5
Comment: Always clean. Staff are always friendly. Well equipped.

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Name: Y**** S**
Date: 2022-07-07 04:26:38
Rating: 1
Comment: This place has no platforms for doing deadlifts. Look elsewhere if your routine requires it.

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Name: M*** I** D* G*****
Date: 2022-06-22 21:30:06
Rating: 5
Comment: Gym has lots of the amenities you could ask for in a gym. The outdoor basketball court is a nice chance of scenery as you get the fresh air when playing. The outdoor pool, sauna and steam room is nice as well.

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Name: s*************
Date: 2022-06-21 23:23:59
Rating: 4
Comment: Less people worst equipment id say its worth

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Name: c***** t******
Date: 2022-03-20 00:17:36
Rating: 5
Comment: Great gym with lots of things to get a great workout.👍

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Name: S**** B**
Date: 2022-02-11 20:06:06
Rating: 3
Comment: Lots of equipment and variety. Overall terrific place to work out. Having said that, cleanliness and upkeep is terrible. Bathrooms are filthy (toilet paper rolls empty) and empty paper towel dispensers/spray bottles to clean equipment are often a frustration. If they focused on improving that issue it would get 5 stars.

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Name: F**** L***
Date: 2022-01-06 19:04:10
Rating: 5
Comment: I enjoy it it makes this part of the city seem less boring than it actually

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Name: S****
Date: 2021-11-07 09:09:15
Rating: 5
Comment: Roof top court

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Name: X**** F******
Date: 2021-10-29 21:37:17
Rating: 4
Comment: Nice clean facility with friendly staff. Parking is a bit cluttered cause they currently undergo construction

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Name: S** 0***
Date: 2021-09-17 21:09:25
Rating: 5
Comment: My first day back post original locked down. The gym was clean and all amenities are open such as the pool, sauna, and steam room. Can’t wait to come back tomorrow.

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Name: F******* G****
Date: 2021-09-10 05:29:58
Rating: 5
Comment: Good very good location

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Name: I***** L**
Date: 2021-09-09 07:38:38
Rating: 5
Comment: Amenities are nice. The outdoor, rooftop, patio pool is especially a nice vibe.Its a gym. Iron weighs the same everywhere at the end of the day.

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Name: L*** D**** J******
Date: 2021-09-04 05:24:32
Rating: 1
Comment: If you wanna close early update your hours

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Name: D**** B*****
Date: 2021-07-17 18:00:54
Rating: 5
Comment: I had a great time working out....

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Name: M*
Date: 2021-07-10 16:41:09
Rating: 5
Comment: Came in yesterday, sophia/Sofia. Helped my daughter and me purchase gym memberships. She was very polite, helpful, friendly, knowledgeable, smiling great energy! Ask for her when you go in to sign up.

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Name: C**** N*****
Date: 2021-07-07 14:56:34
Rating: 2
Comment: Not have enough gym classes

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Name: B**** S***
Date: 2021-06-19 07:32:41
Rating: 5
Comment: The employees here are beyond helpful. At all times, they will gladly assist you. Ive been to 100s of gyms and these individuals provide a welcomed and clean environment.Not to mention of course, all the space and equipment you will need to work out.

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Name: S***** K****
Date: 2021-06-06 01:32:16
Rating: 3
Comment: No towels...sucks

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Name: w***** m*********
Date: 2021-04-28 00:18:44
Rating: 5
Comment: Super clean gym, large enough space where everything is spread out, love the outdoor workout areas

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Name: I******* I*********
Date: 2021-04-21 19:40:02
Rating: 1
Comment: BEWARE,,, they will take your money

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Name: L*** M*****
Date: 2021-03-29 14:52:30
Rating: 5
Comment: Very clean, safe social distancing, friendly staff

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Name: B**** C***
Date: 2021-03-02 16:59:55
Rating: 4
Comment: Good outdoor set up a little bit limited but its understandable

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Name: K******* Z*******
Date: 2021-01-25 23:37:25
Rating: 5
Comment: Jason & Matt gave great customer service, need more people like him .

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Name: R***** P******
Date: 2021-01-18 17:14:06
Rating: 4
Comment: Open forserved. business outside. First come first serverd.

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Name: S**** S
Date: 2020-12-23 23:35:19
Rating: 5
Comment: So proud of this Company for finding a way to stay open for people who really need it.

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Name: S**** S
Date: 2020-12-15 16:07:08
Rating: 1
Comment: Karynn the most unprofessional and rude person Ive ever seen in my life. She is the manager at this location as she claimed so she thinks she has power to make her own rules. She is not following 24 hour fitness guidelines or the CDC guidelines. I would never workout at this location if she still the manager.

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Name: K***** P****
Date: 2020-11-19 01:33:17
Rating: 1
Comment: Gym is closed now even though it says open, dont try it

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Name: N** V
Date: 2020-11-17 03:01:54
Rating: 5
Comment: I really like this gym a lot. Only drawback right now is that we need to wear a mask which is great with me to keep us all a bit more safe but it does make it harder to breath. But overall its wonderful and theyre always cleaning it too. Thank you LA Fitness!!

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Name: C**** A****
Date: 2020-11-11 07:17:51
Rating: 3
Comment: This 24 hour fitness location was ok. Its better than some Ive been to in regards to covid-19 sanitation. They actually had sanitizer in the bottles and paper towels around, other places have the sanitizer bottle filled with just plain water and others have a hard time keeping paper towels accessible for some reason. The down side of this location is that its a realitively small location and with the amount of people in it it seems a little over crowded. It was also nice that the person at the front desk occasionally got on the loud speaker to remind people to wear masks properly, even if some people still chose to ignore it it was still a great thing he did. I would return but try to find a time when its not so crowded with the line going down the stairs.

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Name: G***** H***
Date: 2020-10-30 00:41:10
Rating: 5
Comment: Its was good to be back and working out gym is very well kept clean

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Name: J**** L******
Date: 2020-10-27 01:46:12
Rating: 4
Comment: This place is small but very nice views and the best is that the outdoor pool is open now

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Name: J*** S******
Date: 2020-08-04 02:08:20
Rating: 5
Comment: When you guys open ?

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Name: d***** b****
Date: 2020-05-18 22:37:40
Rating: 3
Comment: Get what u pay for!! All n all, good place to go at 4am! Not 5 pm!!

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Name: S****** S******
Date: 2020-04-10 17:34:22
Rating: 5
Comment: Put together a four da paw check age in other words offered for son to be of service to young cubs just four days for entrance as a guest with 24 hour (fit nests) drive fit 25, 50, 75 to some red seas! (saltpits saltpit) (test) thief King no stop your partiality and call me in the morning

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Name: M******** W*** C*******
Date: 2020-03-17 03:38:17
Rating: 5
Comment: I like this gym. Good facility, selction, and people. Convenient location near 22 frwy.

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Name: N**** K
Date: 2020-02-21 18:50:36
Rating: 1
Comment: False advertising, they say its not a contract and you can leave at anytime thats a lie you will be stuck in the contract for one year and if you want to cancel it you need to pay $350. Be advised before you sign read everything and ask and even record if its a contract.

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Name: E*** H***** F***
Date: 2020-01-09 16:44:37
Rating: 1
Comment: Alex Graeber greeted me chewing gum and a warm welcome upon registering for a 3 day pass. 10 minutes later hes asking for my credit information to join the gym. A fast one and superficial act on the sells approach. At least have the courtesy asking me if I want to join the gym.

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Name: J***** A*****
Date: 2019-12-19 00:03:16
Rating: 5
Comment: Had a pleasant experience with the staff. Friendly front desk along with a highly accommodating manager named Jason. The facility is kept well maintained and clean. If I had to be picky to suggest anything it would be to get round plates instead of dodecagon shaped. Easier to deadlift, but again just my two cents. Otherwise great gym.

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Name: T****** B**
Date: 2019-11-16 18:07:05
Rating: 1
Comment: This is the only 24 hour I’ve been to where they will come up to your machine and interrupt your workout to try and sell you on stuff. It’s so annoying and exactly why I go to other locations even though this one is nicer.Made the mistake of trying it again this morning and ten minutes into my workout I get a trainer stopping me to discuss products. I’ve never seen this at another location. Not in LA, SF, or anywhere in Texas.We pay our dues, leave us alone!

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Name: t***** s****
Date: 2019-11-06 00:43:09
Rating: 5
Comment: Awesome club check out the view. @tommy_shuss

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Name: N**** C***
Date: 2019-10-26 12:49:38
Rating: 1
Comment: The guy works at 5am this morning. John is rude🙄

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Name: H**** P***
Date: 2019-09-20 14:42:53
Rating: 1
Comment: This place policy needs major policy and attitude improvements. I’m a 25 years member with 24 hrs fitness but not an “Elite” club member. That being said, I walking and ask to use the restroom while waiting for my Tesla to charge because the restroom in the mall were closed in the early morning. They denied my request because I was not an Elite member. Needless to say I’ll be canceling my family membership after this unfortunate event.

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Name: J******* J*******
Date: 2019-09-01 10:59:03
Rating: 2
Comment: A/C is turned off at night, making this place unbearable in the summer. Set to come on at 4 AM, not a minute earlier, even if it was 90+ outside.As of late, hot water in the shower has been limited, sometimes completely unavailable. This is a new issue over the past 1-2 months.Doubles as a homeless shelter overnight. One is allowed to sleep inside the mens’ locker room nightly, and a few others come in sporadically to sleep, shower, eat, etc.Female janitors continue to clean the men’s locker room, without regard for privacy. It’s almost unbelievable, but they will actually starting mopping a shower or wiping a mirror while you are actively using it.Not impressed with this gym and will be recommending my clients go elsewhere.

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Name: A***** S****
Date: 2019-08-28 01:06:19
Rating: 5
Comment: If you dont like it. Plain and simple just dont come to this gym. Would help out other people to use weights and machines alot easier! No problems at all. Like the gym staff is cool and dont mess with you.

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Name: K**** C***
Date: 2019-07-25 20:06:37
Rating: 3
Comment: I hate how the gym is so small and not enough machines. Also the steam room is never working. However Cynthia gave me a cool experience here. Besides that this place sucks.

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Name: **
Date: 2019-07-22 00:42:46
Rating: 3
Comment: Better than some older 24 like Brea and Chino Hills esp the shower areas... But lots o dirtbags spreading germs😜also beware illicit activity you know its bad when security has to roam mens locker room

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Name: H**** V*****
Date: 2019-07-11 10:00:24
Rating: 4
Comment: Good clean place, good machines, the bathroom is a little dirty sometimes but it is the costumers who leave a mess because they do have cleaning staff, there are no parking problems after 10 pm

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Name: J****** J******
Date: 2019-07-05 15:11:29
Rating: 1
Comment: This place is a HOT MESS. Start off with coming in to use my downloaded voucher for 3 days and ANGIE at the front desk said I wasnt at the right gym according to my address on my license. So I give her my ID where I now live and she said it didnt look like the same person!!!!! WHO THE HELL DOES THIS GIRL THINK SHE IS? IM GONNA GO OUT AND GET A FAKE ID JUST SO I CAN GET A 3 DAY PASS FOR FREE HERE????? GTFOH!!! AND THEN SHE TELLS ME ONLY ONE DAY INSTEAD OF 3 BECAUSE MY NICK NAME INSTEAD OF MY LEGAL NAME IS ON THE PASS!!! Then to make it even better.....she then tried to get me to join today.....LMAO. These people here are off some other stuff around here. Super full of ATTITIDE AND SELF SERVING. In sales.....people buy the salesman not the product.....yall are about to go broke with Angie in sales......LOL

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Name: B******** N********
Date: 2019-06-10 01:38:10
Rating: 5
Comment: I went in on Friday and the staff was very professional and attentive. They explained everything in great detail and even helped me get a trainer that was specific to my needs. I went in today for my first session with my trainer CJ and I am so happy with my decision. He explained exactly what we were going to do and answered all my questions. He made sure to go through my goals for the end of the month as well as goals for 5 months into the future. The facility itself is very clean and well organized. My favorite part is the pool!

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Name: W***** O*****
Date: 2019-04-24 21:43:01
Rating: 5
Comment: Convenient location!Perfect for my schedule!

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Name: c**** p****
Date: 2019-03-26 17:35:28
Rating: 1
Comment: Terrible place, why they don’t write down super sport, drive for nothing, they have to write down super sport, cheating for me, let me try one day also no, I am regular customer for 18 years, control by bad Mexican on receptionist.

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Name: T** M*******
Date: 2019-02-28 16:54:26
Rating: 5
Comment: My favorite location! Specially after 24 hour stoped providing towels in all of their locations!! This is the only one that still provide towels. Everything is new here and clean.

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Name: H**** A******
Date: 2019-02-10 01:49:04
Rating: 1
Comment: I have been a loyal customer for 24 fitness for almost 4 years until I decided to take personal training sessions here at Santa AnaI took a personal training sessions, they charged me way more than what we agreed on. Few weeks later they claimed that I used all of my sessions even though I didn’t, when I spoke to the manager he admitted that the trainer claimed that i used my sessions even though the system shows that I wasn’t at the gym on those days, but he said that he cannot refund me. So I had to reporte all what happened with all the documents that I have.

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Name: I*****
Date: 2019-01-23 03:07:21
Rating: 5
Comment: The gym isn’t a Sports it’s a Super Sports and the gentleman at the reception gave me a courtesy pass. Equipment is new and not squeaky.

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Name: G** D***
Date: 2018-12-30 06:02:29
Rating: 1
Comment: Bad customer service, the lady at the front doesnt go the extra mile to help out. Came twice and found an excuse to not let me in as a guest with my friend who was a member.

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Name: K**** R******
Date: 2018-12-23 19:05:38
Rating: 1
Comment: Seriously the WORST customer service Ive ever encountered at a gym.1st, when my friend who joined with me requested assistance on how to use the machines, she was shamed by one of the staff members and didnt bother to show her or even offer private training (something she would have taken on).Then, I was charged an annual fee after I was told it was waived when I enrolled. I walked in to put my account on hold for 3 months and I was still charged, apparently the account was in fact not put on hold as I requested.I tried contacting the manager Joe M, 3 times via phone and 1 time as a walk in and hes either on breaks or was in a meeting. I never received a call back from all the messages I have left for him.

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Name: M***** S*******
Date: 2018-10-24 19:07:46
Rating: 2
Comment: Average 24 but a bit dirtier Ill attribute to the high volume of traffic. They lock up the bike room because ppl have broken some equipment thus only class participants are allowed; incredibly frustrating as the point of membership dues is to MAINTAIN the club. Sounds like a cop out to restrict members. Incredibly disappointed on an otherwise average 24.

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Name: G******** M*******
Date: 2018-10-13 19:34:05
Rating: 5
Comment: Lovely gym very busy on Monday afternoons

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Name: J**** R*****
Date: 2018-09-19 07:18:13
Rating: 5
Comment: Incredible service

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Name: A********* L*********
Date: 2018-09-16 22:03:02
Rating: 4
Comment: Close to shopping mall. Problem is a parking lot. Though nice environment for doing workouts.

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Name: S**** O*****
Date: 2018-09-03 05:07:11
Rating: 3
Comment: There is a lack of maintenance in the saunas, pool, jacuzzi and poor service in terms of their bathrooms.

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Name: C*****
Date: 2018-08-15 04:31:46
Rating: 5
Comment: Awesome gym awesome sexy bodies

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Name: B**** M********
Date: 2018-08-11 20:41:01
Rating: 5
Comment: It is always clean

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Name: T**** 2*
Date: 2018-08-08 01:37:21
Rating: 1
Comment: Overcrowded and dont get me started with their customer service. The Operations Manager must be sleeping on her job or something.

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Name: L****** V***
Date: 2018-07-15 23:57:21
Rating: 5
Comment: Excellent attention, service, clean and good atmosphere

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Name: J**** H***
Date: 2018-07-08 07:02:54
Rating: 1
Comment: Great view from hot tub.By far the worst run/stocked/ maintained health club Ive ever seen.If you dont need the 24/7 hours as I do, AVOID THIS PLACE AT ALL COSTS!

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Name: D**** A****
Date: 2018-07-07 20:35:40
Rating: 2
Comment: They still have not made it right with me for cutting my locks and there still locks that have been on lockers for over 4 months

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Name: T***** H******
Date: 2018-07-05 06:11:56
Rating: 5
Comment: Their Costco deal is great

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Name: B* B********
Date: 2018-06-29 05:18:49
Rating: 4
Comment: Wonderful outdoor pool on the 3rd floor roof of the Santa Ana Main Place Mall. I use the towel service & steam room, too.

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Name: S*** L****
Date: 2018-06-16 11:14:23
Rating: 4
Comment: This is a really nice gym. I kinda like that you have to climb 4 sets of stairs to get to it lol. The only downside is its packed from 4-11pm every weekday. I suggest you do cardio if you go during that time, those machines are always free. Have yet to run into any issues with exception of people being on their phones while sitting at a machine. So incredibly annoying! You know who you are!

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Name: C***** D*****
Date: 2018-05-30 23:06:47
Rating: 3
Comment: Good gym, just pray u never have to call their customer service for any problems. Their members service hotline I would give ZERO Stars!

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Name: R********* C** J** K***
Date: 2018-05-28 04:37:35
Rating: 3
Comment: ☆☆☆

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Name: A******** B**
Date: 2018-05-11 06:10:10
Rating: 5
Comment: Beautiful gym and nice staffs.

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Name: y***** m*******
Date: 2018-05-10 15:55:03
Rating: 5
Comment: New gym!! Everything is new and the classes here are amazing. The highlight is the pool here.

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Name: N*** R******
Date: 2018-04-29 04:05:13
Rating: 3
Comment: I like it. Usually though it’s really busy and hard to get in to use machines. The staff is awesome. It’s very clean inside, I just don’t like that many times in the bathroom there’s no paper to sit and no toilet paper. They need to regularly check to keep that all full constantly. Imagine how embarrassing lol. Anyway overall good. I go to this one half the time and other locations nearby the other half. Keep it fresh!

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Name: L******* W*****
Date: 2018-04-21 00:35:58
Rating: 2
Comment: Things are not being repaired. Spin dry machine has been broken for a month, spa heater broken and the place is not being cleaned in the mens area.It is a wonderful facility but being neglected .

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Name: S***** k
Date: 2018-03-31 04:07:12
Rating: 1
Comment: I tried to attend the U Jam & Zumba class on Friday, March 30th, and the front desk employees didnt let me in, they were extremely unprofessional and rude, The location in question is the Santa Ana super sport at the main place mall. They said I needed to take a 20 minutes tour around their facility and afterwards fill out a form, I explained to the employee the class was about to start and if there was anyway we can do all that afterwards he said no we have to do it now, The class would be half way finished by that time.What a joke, the employees are so unprofessional and rude here wow. 24 hour fitness posted on Instagram page (Guests are free at every 24 hour club every Friday all month plus access any level club from active to ultra sport) I tried to show the employee that advertisement but he wouldnt even look at it, I was actually thinking of joining 24 hour fitness and my husband was going to also but no way we would give them any of our business, well stay with L.A fitness the employees are much more courteous and professional.

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Name: D***** C*******
Date: 2018-03-16 21:27:20
Rating: 5
Comment: One of the best 24s Ive been to.. if ever in area again this is my spot. Going forward

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Name: Z Z**
Date: 2018-03-07 21:30:31
Rating: 1
Comment: Managers just tried to tell me Im in debt and contracted for a year for doing their 5 day trial and then made it all disappear when I said I dont work and I cant get the money LOL

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Name: S***** B*****
Date: 2018-03-05 23:16:01
Rating: 5
Comment: From what I can tell, there is absolutely no reason to give this gym a low rating - Orange County peeps are famously difficult to please. Very clean and spacious with great equipment. Even without that tho, theres the rooftop basketball courts (I hope whoever thought of that got promoted for that idea alone) which must be spellbinding at night, and a open air pool with another gorgeous view. This review could have simply been Views, bruh. The locker rooms are clean and with a great, simple layout (So many 24 Hours insist on separating the toilets and the hand washing sinks, WHY??). This is my new favorite Super Sport location, and whenever I find myself in the area I will make it a point to come here.

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Name: M****** R********
Date: 2018-02-18 23:27:14
Rating: 1
Comment: The most scammy backwards gym Ive ever dealt with. Here is a little story of my experience with 24hr fitness after only a month of being with them...Early Jan. 2018 I started a trial membership for me and my roomate. This required a $40 deposit for both accounts ($80 which would be refunded or credited toward the membership at the end of the trial). Within 3 days of the week trial my roomate doesnt want the membership so I cancel it. They assure me that the deposit will be refunded in a few days (their words). A week and a half goes by and I havent been refunded so I go in person and ask the staff again. This time they tell me I was told wrong and it actually takes 20 business days to get a refund. Sucks, but I wait.One month and some change later.... NO REFUND. Actually even better they DIDNT cancel my roommates account and I was charged for his membership. Roughly $85 in the hole with these jokesters.So I go in person again and talk to management. They assure me the membership is cancelled this time and my money will be refunded. A couple days pass and Im nervous because of the previous experience with refunds. So I call corporate to double-check that the membership cancellation for my roomate is pending. The rep on the phone assures me it has been requested.A week passes and to my surprise I get a refund! Finally, after a month and almost a half of waiting I get my money back. BUT WAIT, it doesnt stop there. A mere two days after I get my refund I get ANOTHER CHARGE from 24 hour fitness on my credit card. The exact amount they charged for my roomates cancelled membershipHere is the real kicker. Not only did they already charge me (and refund me) for this cancelled membership, but they charged me a SECOND TIME, middle of the month (Feb 17, not even within the billing cycle) AND. AND STAY WITH ME HERE BECAUSE ITS SOOOO GOOD....They charge me on a Saturday, conveniently when NO management is in and customer service is only open M-F.In shorter words. They snuck an already disputed and refunded charge back onto my card, on a day when I cannot call or go in person to dispute the fraudulent charge AND its in the middle of the month when they are suppose to charge you at the beginning.Seriously how do you guys sleep at night?Incorrect charges in my first month = $117

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Name: W****** D***
Date: 2018-01-26 04:49:53
Rating: 5
Comment: Lifelong member some clubs are great some are not so great Ill be specific later

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Name: S**** M*****
Date: 2017-12-21 16:31:15
Rating: 5
Comment: This is one of my favorite Super Sports, I wish I lived closer to it.The locker room is great with wide lockers and wide benches. I HATE the Super Sports with narrow lockers and narrow benches. The showers are great as well. They are very clean and well maintained, again unlike some other Super Sports where the shower areas need refreshing.I never have trouble getting on machines no matter when I show up. It also has one of my favorite pools of any Super Sport a) it is outside and b) the rooftop setting is spectacular. Only the Laguna Niguel pool gets higher marks because it has more lanes.

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Name: T*** G*****
Date: 2017-10-23 05:33:44
Rating: 4
Comment: Good place to workout!

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Name: B****** A***** G*******
Date: 2017-10-20 20:02:49
Rating: 1
Comment: Tip: Dont give them your credit card. If you pay in cash it will save you the many early chargeback and unanounced increases in membership price. I was a member for over a year and felt very powerless every time they took money in and out of my account without permission. The staff said they froze my account for the months I traveled but they continued to drain my debit card.

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Name: B**** B********
Date: 2017-09-29 18:49:00
Rating: 1
Comment: I am hitting low because you NEED to do something about their online presence. This is not the only location with issues, and I will smack them all as I visit and find out.I cannot tell you how annoying it is to be out, decide to go to the gym, pull up the locations on Google Maps, drive there and park under the big sign that says 24 Hour Fitness walk in, or in this case climb 3 flights of stairs, punch in my phone number, scan my fingerprint, and the screen says See Attendant to be told Sorry this is a Super Sport location.How about you actually list your locations on Google? Or it would still annoy me as I pull up, but on the outside of the building, rather than the embarrassment of being denied. Seriously, how hard would it be to have the Google listing appear as 24 Hour Fitness - Super Sport or 24 Hour Fitness - Sport or Active or Ultra Sport? So people know when planning to visit, you do this just fine on Yelp.I do not want or need your App on my phone. I would never think to use the app to find a location anyways, I am using Google to Navigate my day. Google knows everything... except the membership levels of your locations.

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Name: T*** B******
Date: 2017-08-13 02:19:17
Rating: 5
Comment: Clean, efficient and staffed with rock stars!

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Name: A**** H********
Date: 2017-08-02 06:39:04
Rating: 1
Comment: I cancelled my membership and there still charging me fees and its impossible to get a hold of customers service..

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Name: M****
Date: 2017-07-30 20:23:21
Rating: 3
Comment: Awesome view from the pool area, if I join, this wouldbe why!! But.....Could the cleaning lady leave me alone?? Really, mopping under the door of the stall Im going pee in???And handicap shower stall is broken & hard to use! Cmon u guys!

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Name: E**** M******
Date: 2017-05-26 23:54:23
Rating: 1
Comment: Sport club but no wifi ?

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Name: e**** a****
Date: 2017-04-07 19:52:13
Rating: 1
Comment: Rude workers, they are always gossiping, theres never clean lowers, the restrooms are filthy

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Name: K**** B*****
Date: 2017-01-25 20:26:19
Rating: 1
Comment: They are Super Alright. They charge a high monthly gym payment and yet they cant maintain clean restrooms. Super 24 hour is Super Filthy! Also it wont Kill for their Staff to Smile! They should try it sometime it might make customers feel more welcomed!!😊😆

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Name: S**** L**
Date: 2017-01-25 03:23:43
Rating: 2
Comment: I signed up this gym on December 2016. The manager named Ryan sold me a group training, but he didnt tell me he actually signed up the payment by auto pay, which my husband and myself just sat in front of him, but he didnt ask for the permission at all and just signed the payment for auto pay. Now every month I had to give them call to cancel that, but still 2 months later the auto pay function is still not cancelled. Today I called up Ryan and wanted make sure he canceled the auto pay yesterday as he promised, but he didnt pick up my call and he wanted me to talk to his boss Kenney, which he said the auto pay will be cancelled within 3 business days. But the gym charge the payment on 27th everything month, so it meant that I will be charged again if the auto pay is not cancelled before 27th. I am so frustrated and they are just very dishonest people working as a executive level. The gym over all is not that great, and I really dont want to go there any more. I dont like those two managers Ryan and Kenny, they are tricky and dishonest, just keeping the balls to each other and play the games with their customers. Dont recommend that location.

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Name: M***** O**** S**
Date: 2017-01-06 08:45:29
Rating: 5
Comment: Just love this place, friendly service, excellent kids club, excellent equipment, however I would really appreciate if they keep an eye more often in the restrooms.

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Name: W****** V******
Date: 2017-01-02 08:10:03
Rating: 5
Comment: Love you 24 hour fitness so nice 👍👍👍👍💪💪👣👣👣🏃🏃🏃🏃💃

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Name: b******* m*****
Date: 2016-12-25 20:51:32
Rating: 5
Comment: Managers are just awesome here are this clubStaff are really friendly.Machines are clean and new.Restrooms are clean.Overall the vibe here is good to build muscle and lose weight.

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Name: R** S**
Date: 2016-11-18 03:42:09
Rating: 1
Comment: The manager Ryan was a jerk. A guy was yelling racial slurs at a women and when the women told the manager, Ryan, that she felt threatened he told her that she can leave the establishment and cancel her membership. He allowed a white man to be racist to the women and kicked her out instead of kicking the man out. Never going there again if they allow that kind of behavior there.

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Name: J*** J*** S******
Date: 2016-10-26 00:24:06
Rating: 5
Comment: I visited other 24 but this is my favorite

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Name: E***** C****
Date: 2016-08-25 02:26:23
Rating: 1
Comment: Seriously Everytime I come to this Gym they have zero towels yet there are 3-4 staff chatting at the main counter as you enter the shop area.Does not fail when I come in. Morning afternoon and evenings. Even after midnight.They say 10 minutes, yet I wait over 30 and sometimes an hour. Not cool.

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Name: T** B*****
Date: 2016-08-24 20:38:31
Rating: 1
Comment: So sad No soap ! Fire all the fools .

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Name: N****** G******
Date: 2016-07-18 20:02:00
Rating: 1
Comment: The manager is Candice and she is very irresponsible. Ive had three separate occasions where she is supposed to be at work and her employees call and text her and she simply doesnt reply nor answer. I paid for child care, $130 for 2 kids and Ive been unable to work out on 4 different occasions because they are understaffed, have too many kids there too (they should have an extra person).Gym has too many issues. When theyre not short on small towels(Ive gone on 2 occasions to the counter, 30 min apart and they have no towels and they tell you to come back and still no towels), the pool is closed, then you call to ask about class schedules and they give you the wrong information. When they finally give you the right information, they cancel the class and have a different one in its place. Im a single mother of 2 and it is hard enough to get to the closest gym as it is, they make it extra difficult to enjoy an actual work out. They need a better manager. Otherwise, it is clean and the girls at the childcare are amazing with the kids.

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Name: B**** C****
Date: 2016-06-14 14:34:06
Rating: 4
Comment: Clean, helpful friendly staff, all the latest equipment, cool outdoor pool.

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Name: A M A*
Date: 2016-06-10 00:36:20
Rating: 1
Comment: The service they gave me this afternoon was the worst... 06-09-16...I asked for a three-day pass for my daughter and Braulio Cruz gave me a very bad attitude and not only that he lied saying that my daughter said bad words to him... And I asked to speak to the store manager and they denied it saying that I was not in the club.After a few minutes he left his office and tried to scold my daughter because Braulio said she was saying bad words 😡😡😡😡

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Name: B**** D****
Date: 2016-01-05 19:25:57
Rating: 5
Comment: My nickname for it is the 24hour fitness resort and spa! Its my favorite, I love the weights and machine choices. Also they have an awesome pool, sauna and steam room.

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Name: L** L*****
Date: 2015-12-27 06:58:58
Rating: 4
Comment: Naa bad but the bathrooms are dirty

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Name: M*** L*******
Date: 2015-12-24 21:31:22
Rating: 5
Comment: Nice staff who clearly love what they do. Always an abundance of towels. A good atmosphere, even with the occasional grunter.

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Name: B***** R******
Date: 2015-11-24 06:26:52
Rating: 4
Comment: I dont like that they only play hip hop and rap. Clean. Staff is ok.

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Name: G*** M****
Date: 2015-11-14 07:09:43
Rating: 3
Comment: Nice spacing to the gym, but the machines are all older models for a newer gym. TVs are set up in word alignment to the cardio equipment, might as well not be there. The free weight section gets crowded in the evening, if you cant get here close to 5 wait until about 8 it later if you want to move freely between exercises.

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Name: L**** J******
Date: 2015-10-22 07:16:59
Rating: 5
Comment: They have all the equipment you need and the staff is Awesome!

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Name: P***** T****
Date: 2015-09-12 23:16:43
Rating: 3
Comment: I had high hopes for this gym. Theres a lot of great things about it but its poor floor plan brought my rating down significantly.The positives:- the pool area is great. Its outdoors and has lots of room.- the basketball court is awesome, I wont ever use it but its huge and also outdoors.- the rig they have setup at the functional training area is awesome. This is the first 24 Ive seen with a complete set of bumper plates.The negatives:the floor plan isnt the best.- The rig I mentioned in the previous section does not have nearly enough room for its intended purpose. Theres not enough room to use the TRX suspension trainers and its difficult to use the barbells and do power lifts with such little room.- the cubicle for the personal trainers is nearly smack dab in the middle of the functional training area right next to the TRX/powerlifting rig.- the kettle bells should be moved over towards the open floor area and not stuck near the corner where there is no room to use them, especially for swings and thrusts.- theres no designated walk space for people to get to the cycling and group x rooms so theres constantly people walking through the already cramped functional training area. Not a great idea and a complete liability when people are trying to power lift.- the cardio section is way too big. There are too many cardio machines. This isnt the 90s anymore. People dont do as much cardio as they used to, especially now with many women lifting as well. They should have used more of that space for more weights, resistance machines, and especially the functional training area.This place is brand new so everything is clean and for the most part all the weights are in the proper positions. I hope they dont end up like all the other 24s in the area and stop keeping up with the maintenance.*Update* 8/21/2015So theyve had the bumper plates removed for almost 3 months now. When they first removed them they told me they were going to move the huge power rack/rig over to the cardio section. I have yet to see any progress of that.Also theyve been slacking just like the other 24 Hour Fitnesses in the area. During the busiest hours the dirty towels pile high and spill over in their bins, and often they dont have enough clean towels. The weights and equipment are scattered throughout the gym and sometimes nowhere near where they are supposed to be. I understand you cant always pick up after everybody but Ive seen personal trainers not even re-rack their clients weights.

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Name: J L****
Date: 2015-09-08 03:19:04
Rating: 5
Comment: The staff is very helpful, the gym is clean and all the equipment is in great condition. This is the best 24 hr fitness gym

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Name: E*** G*****
Date: 2015-08-11 20:05:56
Rating: 4
Comment: So far this gym is pretty nice, i like the location and view plenty of free weights around. no real complaints yet due to the fact that its still a brand new gym, only been open for a couple months now but not bad

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Name: K** S**
Date: 2015-07-26 01:40:36
Rating: 5
Comment: Excellent experience. Love this gym!

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Name: A* P*
Date: 2015-06-25 16:38:05
Rating: 1
Comment: I was at this location two weeks ago, after I punched in my number and placed my finger on the scanner, I received a green light and the screen showed,enjoy your work out but I was stopped by one of sales associate, he asked me to go back and dial my number again in a very impolite way, hey! I need u to punch in your number again, the green light flashed again - he said somethings wrong and it didnt register- I pointed at the screen that shows enjoy your work out he asked me to do it for the 3rd time - he was talking in an aggressive tone. I read his name tag and informed him that I knew his name is Anthony and I would complain to his boss, his response was so you know my name, I know your name too. I talked to the manager about what Anthony did, and the manager said he would take care of it but nothing happened.

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Name: A**** l***
Date: 2015-03-25 02:37:40
Rating: 4
Comment: We need more ab machines please. Otherwise...kudos.

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Name: M*** B
Date: 2014-05-12 07:56:15
Rating: 5
Comment: Great gym. Parking can be a little touch and go, but theres not much that can be done about that.

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Name: M***** J****
Date: 2014-04-18 16:09:33
Rating: 1
Comment: Walnut Creek SuperSport was supposed to be one of the best SuperSport gyms in the region. It was the first time that 24 Hour Fitness built a SuperSport gym from scratch. However, all they did was make it similar to 24hour Pleasanton. The sad part is that the kids club is inferior to the kids club at Pleasanton. I am not sure who was thinking through the design process, but the kids club is small (compared to pleasanton) and the games are frequently broken.The customer service is awful. I am rarely greeted (which is supposed to be standard). Furthermore, they are stingy with the towels (downstairs only).The worst part about the gym is that it is too small for the number of people that attend. From 6 - 7:30PM you can forget about just walking in to the gym without having to wait for equipment. The place is teeming with 25 year old steroid guys with their girlfriends (wearing skimpy workout attire). To me, the new 24 hour fitness is like 24 hour Concord on steroids.If you want a good gym experience, try San Ramon, Pleasanton, or Livermore. The manager at Livermore is supernice! I believe her name is Lorraine. She use to be the manager at 24 hour Moraga.Last, the people are not as friendly as the people at 24 hour San Ramon and or even Moraga (that was a surprise).

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Name: A**** A*********
Date: 2014-04-01 05:31:52
Rating: 5
Comment: I move yesterday from Walnut Creek to Hayward.and i went today to the 24 hour fitness in Hayward .. it was very ugly compare to this gym .. its very small, dont have a towel service, the locker required you to bring a lock with you!!!!i didnt like it at all .. so this gym in walnut creek i train in it for two months its simply the best..for anyone live near it .. enjoooooooooy

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Name: M***** P********
Date: 2013-10-18 06:06:25
Rating: 1
Comment: Just in two week period my family was robbed there twice. Both times I was trying to reach their manager, the last time I even called the police, but Its been a month since the last incident and nobody has called yet. It seems like they dont give a sh..t about their customers