24 Hour Fitness

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Name: M****** H*******
Date: 2024-05-28 18:21:40
Rating: 5
Comment: I dont have the use of my left hand due to a stroke, so I needed help tying one of my shoes and the GM was so happy to help 😁 much appreciated!

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Name: C******* B****
Date: 2024-05-25 02:44:23
Rating: 3
Comment: Staff is always super friendly ! But the fact that they close at 9pm Fri-Sun is super LAME. I specifically signed up for this gym because of the name & then realized only some are actually 24hr and others only on the weekdays. At least stay open until 10/11pm or change the name of the gym. Corporate needs to talk with these franchise owners at both Carlsbad locations because it’s actually extreme false advertising and misleading !

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Name: F**** S***** A****
Date: 2024-05-22 19:49:34
Rating: 5
Comment: They so nice and helpful, great people! My favorite gym near me!

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Name: J*** B*******
Date: 2024-05-21 15:18:25
Rating: 1
Comment: If its not the sheer amount of broken stair climbers its the clustered layout... Somehow the Oceanside location is just that much better and worth the drive to ignore that this building even exists... I wish it wasnt so as I dont see the point in allowing maintenance to falter so harshly.

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Name: D**** S*******
Date: 2024-04-09 21:07:59
Rating: 5
Comment: This place is only the START of a hundred different other places attached too! ^_^

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Name: R*** O**
Date: 2024-03-22 02:56:14
Rating: 5
Comment: Good gym 👍

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Name: j*****
Date: 2024-03-01 19:29:43
Rating: 1
Comment: -Update 03/01/2024 - This location is literally falling apart. From flooded sinks, open electrical outlets next to sinks, broken mirrors, the equipment is broken/rusted and unsafe. I wouldnt be suprised if this location collapses from the complete neglect from management. I would expect to see a gym like this in a third-world country, not in Carlsbad (CA).24 hour fitness? More like 14 hour fitness. This location is always announcing they are closing and rushing people out. Closing a gym at 8pm on weekends is garbage.

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Name: L*** A******
Date: 2024-02-28 04:19:18
Rating: 1
Comment: I’ve been a member of this gym for years now and I have to say that ever since they got new managment this location has gone severely down hill. This location is by far the filthiest and least taken care of out all the local 24 Hours around town.The machines are constantly broken and the manager clearly does nothing to get them fixed. Most of them are also rusty and run down and there’s just no desire from the staff to clean them. The restrooms too are just disgusting to step foot in too and honestly are just health hazards. It’s a shame that this location has no respect for it’s clients needs.This location simply needs to step it up and do better.

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Name: J H
Date: 2024-02-23 03:25:05
Rating: 2
Comment: I have been a member of 24 fitness for over 22 years. I have to say this location was convenient since it was right across from a work site. This is the first time in this location. It was dark like a cave and many old and broken cardio machines. I literally moved 3 times to find a decent treadmill to walk on incline! I have been to many locations and I dont ever want to come back to this one. To make this location better they need new lighting asap and replace broken old equipment. Small changes could really improve this gym.

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Name: M***** W*******
Date: 2024-02-06 16:38:16
Rating: 1
Comment: I have been coming to this gym for a long time, but like others mentioned, after Covid it was VERY downhill. The gym is very dirty, there’s trash on the floor, the bathrooms smell terrible, there’s rarely hand sanitizer available. In addition to that a huge chunk of machines are broken or have things missing, they are clearly not being maintained and it makes it so I can’t use many machines or it’s a challenge because they are on the brink of breaking. I’m super disappointed with this location and won’t be renewing my membership.

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Name: C****** R*****
Date: 2024-02-02 19:02:00
Rating: 1
Comment: Ive been a member of a few gyms before and one thing thats important to me aside from good equipment would be cleanliness. This gym is always so filthy, There hasnt been bags in the locker room for wet clothes for months now. The machines are always full of dust and you can tell they dont get wiped down. Not to mention how many broken down stairmasters and treadmills there are and they have been like that for months as well. You cant be charging people an expensive monthly rate when you cant even keep up with the gym being in working order and maintain cleanliness. Do the employees not care about where they work to keep it clean?

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Name: D**** F****
Date: 2024-01-19 15:03:55
Rating: 1
Comment: The shower where the sauna, steam room, and swim lanes has been broken for about a couple months now. Its super gross for everyone to go from the steam room straight into the pool or jacuzzi to rinse their sweat off instead of rinsing off in the shower.

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Name: R****** A*******
Date: 2024-01-17 01:55:55
Rating: 2
Comment: Ive been going to this gym for a really long time, probably since it opened. The quality after covid has really gone down the toilet. No soap on the showers, toilet stalls with no toilet paper, paper towel dispensers to wipe equipment are always empty. Staff is great though, pretty sure its a corporate thing.

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Name: G***** B*********
Date: 2024-01-05 06:16:03
Rating: 5
Comment: Fixed their issues quick and fast. Friendly. Overall clean good experience. Some machines need some work but Ill see how long it takes for those.

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Name: j*** d***
Date: 2023-12-26 04:25:32
Rating: 5
Comment: One my favorite place to go

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Name: M*** W*******
Date: 2023-12-05 15:55:24
Rating: 5
Comment: Very clean, spacious locker rooms, quality equipment, and outstanding sauna/steam room. Friendly staff.

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Name: S***** J********
Date: 2023-11-25 21:07:36
Rating: 5
Comment: Love this gym, has a lot to offer. Changing room is nice and clean. Showers are also nice and clean

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Name: K****** K******
Date: 2023-11-16 13:55:17
Rating: 2
Comment: This was a disappointing experience. First, I lift weights and this is what Ill discuss. Im a former personal trainer and have lifted for decades. The most important aspect of lifting is form: without perfect form, you risk injury. Some rocket scientist decided to save money and only put mirrors on the upper half of the walls, meaning you cannot see yourself when you squat, lunge and do anything involving your lower body. GREAT way to ensure someone gets hurt, not to mention open yourselves up to liability and get sued.Second, at other gyms there are signs on the walls stating etiquette and rules: no dropping weights, no grunting, no phones, work in, no monopolizing machines, etc. A lot of people were never taught this etiquette, and it continues to get worse. Ive had people refuse to work in (I have 15 more minutes as they take selfies. Well, I have two sets AND THATS LITERALLY THE WHOLE POINT OF WORKING IN!), and simply sit and play on their phone as they age. They act as though its their living room. Ive spoken to management about signage and nothing.Pay for a different gym that does things right. If you lift, you can definitely do better.

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Name: A****** P******
Date: 2023-11-11 18:15:04
Rating: 1
Comment: Disagree

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Name: R****** L* E****** J**
Date: 2023-11-10 17:17:52
Rating: 2
Comment: Theres usually mold in the showers and they dont clean up the mens room very often. The majority of the help is self-entitled and think theyre doing you a favor. A please or a thank you doesnt exist. The disrespect is palatable...

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Name: M***
Date: 2023-11-03 18:42:42
Rating: 5
Comment: Excellent helpThe young man at the front desk was fantasticThe young lady that set me upIs a treasure to your companyThis was so easyI am a Csr new homes and it was a fantastic experienceThank to both of the reps that assisted me

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Name: B*** K*******
Date: 2023-10-05 23:00:48
Rating: 4
Comment: Cant get the TV Wi-Fi audio to connect after call to support machines are breaking Good location as a pool its okay no longer five stars though

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Name: G**** K******
Date: 2023-09-16 17:40:05
Rating: 1
Comment: Gym staff are friendly…but the equipment is old and not maintained. For example the ropes for the cables are worn, with little to no other attachments. During the summer it’s over crowded and barley usable during the afternoon. What’s the point of having a plate tree if people aren’t going to put their weights back? You would think at night the closing staff would go through and clean/re rack weights but even at opening the place is a wreck. This is the first time i’ve ever written a review but jeeeze…now complaints without offering a solution is useless. Corporate do better buy new equipment and maintain the stuff you already have.

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Name: M****** R******
Date: 2023-08-30 22:46:15
Rating: 5
Comment: Awesome gym facility! It has everything you need for any split day! Not crowded, spacious!Highly recommended. See Justin T for more details! He provided great customer service!

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Name: A*** R***
Date: 2023-08-19 03:58:18
Rating: 5
Comment: Great gym, they do a good job keeping it clean. Other gym goers are respectful. I go at 6am and its never too busy, but it can get crowded between 4 and 7 pm.

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Name: J W***
Date: 2023-08-03 19:25:41
Rating: 2
Comment: I do like this gym and the location. Unfortunately, its filthy. There are plenty of employees and yet, paper towel dispensers are always empty and there are dust/hair ball’s everywhere! Cant do a pushup anywhere without getting covered in people’s hair and dirt. Employees never greet anyone, they have their heads in their phone and/or are gathered at the front having an obnoxiously loud conversation. When asking for equipment(ab roller, clamps etc) you’ll most likely receive attitude. Music is always blasting and you can hear it thru your headphones. I use to work at a 24 yrs ago and the standard was a lot higher. I guess 24’s standards unfortunately took a huge dip.

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Name: G*** K*****
Date: 2023-05-29 21:36:30
Rating: 4
Comment: All the equipment you need. Happy to work out there. Good mix of age groups, fitness levels, etc.

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Name: N*** T*****
Date: 2023-05-01 04:34:34
Rating: 1
Comment: Not even open 24 hours

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Name: P****** O*** p*******
Date: 2023-04-23 03:32:25
Rating: 1
Comment: Place is never open. Freaking “24 hour fitness” never open 24 hours! I workout at night and this the 2nd time they close way before everyone else. Fire this owner!

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Name: F K
Date: 2023-04-07 23:13:14
Rating: 3
Comment: Staff is friendly and overall decent place. Prices are low for membership, which is good. However,Need to fix machines when they break down. Pull down broken for a month. Many elliptical machines broken, you have them set to your desired speed and velocity, the clock is on, and all of a sudden, snap, your back to square one. Garbage can in mens locker is labelled towels from a bygone era, and the paper towel machine is generally empty. Soap containers in locker often run out...Music predominantly rap,, just fyi

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Name: P******** Y*** I*****
Date: 2023-02-12 19:03:08
Rating: 5
Comment: I do like the location. Didnt see a hot tub but maybe its because its in the Mall. I would like to request that the vents above the shower be cleaned

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Name: J****** J***
Date: 2023-02-10 12:04:01
Rating: 5
Comment: Awesome gym have a steam room and sauna and good price per month

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Name: G********* M***** T***
Date: 2023-02-06 22:26:29
Rating: 4
Comment: I recently became a member at the 24 Hour Fitness Gym located at The Shops at Carlsbad Mall and I am beyond satisfied with my experience. Although the gym is only open till 10pm, it still offers plenty of time to get in a great workout. The gym is always well-maintained, clean and has a wide range of equipment and amenities. The staff is knowledgeable and friendly, making me feel welcome every time I visit. The location inside the mall makes it easy to fit in a workout before or after shopping. I highly recommend this gym to anyone in the area who is looking for a top-notch fitness experience. The value for the price is unbeatable and I couldnt be happier with my membership. Thank you, 24 Hour Fitness Gym, for providing such a great gym in The Shops at Carlsbad Mall!

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Name: A****** H******
Date: 2023-02-06 00:52:29
Rating: 5
Comment: Such an amazing gym with a phenomenonal team! Erick S Guerrero is fabulous. He will take care of all your fitness needs.

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Name: O******* R******* H*** P********
Date: 2023-01-24 03:52:08
Rating: 1
Comment: Not family friendly. Only geared toward the loud, rambunctious crowd! We went in (with our family) to look into getting gym memberships for all of us. It was so loud in there, the employees were screaming at each other to be heard and didnt even notice we were there right away. It was nothing short than an atmosphere of anxiety. We all turned around and walked out, taking our business elsewhere. We were looking for a place that will actually improve our health, not hinder it!

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Name: c**** u*********
Date: 2022-12-08 23:16:25
Rating: 5
Comment: Wonderful place to workout 💪

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Name: C****** G***
Date: 2022-11-30 23:57:51
Rating: 4
Comment: Gym equipment starting to show its age. Treadmills, starmasters breaking more frequently.

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Name: J****** S****
Date: 2022-11-25 11:50:57
Rating: 5
Comment: Went early on Thanksgiving. Really helpful front desk staff, clean gym, and excellent equipment options.

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Name: E**** M********
Date: 2022-11-08 01:27:13
Rating: 5
Comment: Good place to work out.

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Name: B******
Date: 2022-10-25 09:21:53
Rating: 3
Comment: Given the price, there are much better options. NOT open 24 hours ironically and its VERY hard to find equipment to use during the evening rush and by the time you do your pump is gone and youre not in the mood. We left and designed a workout room at home instead.

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Name: K*** S******
Date: 2022-09-18 04:03:48
Rating: 2
Comment: This locations operating hours are unacceptable short and inconsistent

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Name: A** e*******
Date: 2022-09-13 00:56:28
Rating: 5
Comment: My partner and I are vacationing in Carlsbad for the week and worked out at this gym . Maurice and the staff were very nice and helpful. The gym is very well equipped and locker rooms are clean . I was a member of 24 Hour Fitness back home but that gym has since closed. We appreciate being able to workout here.

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Name: g****** s*******
Date: 2022-09-09 05:02:42
Rating: 1
Comment: Not available 24hrs

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Name: S**** H****
Date: 2022-08-23 17:39:12
Rating: 3
Comment: Its ok, usually pretty packed and warm in the morning but the staff are friendly and most of the equipment works

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Name: A***** M
Date: 2022-08-05 09:52:21
Rating: 3
Comment: Don’t know why it’s called 24 hour fitness. I thought that meant it was open 24 hours but they close so early. Dumb.

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Name: Y****** T**********
Date: 2022-07-08 15:56:54
Rating: 1
Comment: This gym is GARBAGE! I spend 20 min trying to find equipment that works,its filthy never paper towels in the restroom. If you mention something about it they just offer to cancel your membership with no refund!!! They blast music out of a boom box like how getto.No wonder its 1$ a month for most members. No classes either,,, Spend your money where it counts...You have been warned!

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Name: W** M******
Date: 2022-07-07 18:53:20
Rating: 4
Comment: A very solid 24 hour location. Not very busy with plenty of cardio machines and free weights . The pool and sauna were clean and the jacuzzi was working. Large locker rooms which were nice. The staff are very friendly at the front desk. They have a basketball court on the third floor. Really enjoyed the squat racks being outside.

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Name: K** B******
Date: 2022-07-03 15:32:07
Rating: 5
Comment: First time back in The gym since pre-covid! So this rating may be biased because Im feeling really good right now lol but this 24-hour fitness location especially in the Carlsbad mall is so nice! They have everything and it is so clean!

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Name: G****** J******
Date: 2022-06-25 05:30:05
Rating: 1
Comment: The thing with the gym is that it’s like when the you know when the umm thing is like and yeah. Also crowded

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Name: B***** D
Date: 2022-05-05 22:55:56
Rating: 4
Comment: I like this gym. It’s quieter than other 24s I’ve been to in the morning. They have an outside are with turf, bumper plates and rigs if that’s your thing. The only downside is no one wipes down the equipment, After everything we’ve all been through you’d think people were more considerate. The staff is friendly, bathrooms always clean and it’s quiet around 630-7am.

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Name: C******* E*******
Date: 2022-05-01 15:01:24
Rating: 2
Comment: Today 34/11/22. Normally I would go somewhere else, but 24 is the only gym that has a Steam Room. Which isn’t always the cleanest. Today I politely asked (just casually) how often the steam room gets cleaned. This employee ..a female with long dark hair in a pony tail with a white shirt on said sarcastically “I’m not sure, she’s here today and she is doing the best she can.” Look, I know this whole Gen Z (it’s all about me) thing is a trend right now but relax. I was just asking a question and your attitude kills people’s vibes when they come to a place to get hyped up to have a good workout and last thing anyone needs is attitude at 8am. Plus we pay to come to this facility and expect it to be decently cleaned.Then I come and ask for the device that measures your body fat and this was April 30th 2022 … and the guy was like “Yeah we have one but I don’t know where it’s at.” So I just looked at him like …… can you even try to look for it … and so I said “So, No…?” He goes “Yeah, No.” I’m just like dude … lol The trainers are nice, but the effort was not there on this guys part. So I went in the trainers station and found it lol it was sitting right there on the desk, and I got my results after my workout and left. I almost took it to the trainer and said “Thanks, I found it myself.”

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Name: A*** Y
Date: 2022-04-27 02:23:55
Rating: 2
Comment: Why was I being charged $43 per month and not told there is a plan for $299 for the entire year which translates to $24 per month. Shady practice. Canceled.

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Name: C**** C*****
Date: 2022-04-17 15:08:41
Rating: 4
Comment: There are babies in diapers in the pool, group reserves a lane Sundays at noon. Disgusting, they wear diapers for a reason

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Name: a****** a******
Date: 2022-04-13 17:19:48
Rating: 1
Comment: Not nice staff. so rude

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Name: J*** F*******
Date: 2022-04-13 00:23:47
Rating: 4
Comment: Nice place to work out, the internet seems week couldnt connect, needs to be a little cleaner in the bathrooms

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Name: I**** B****
Date: 2022-03-19 19:04:06
Rating: 4
Comment: Clean....and clearly planned out. Staff are courteous and knowledgable. There is a outside weight lifting area that is contain with in the site. Not open 24 hours.

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Name: L******* G**
Date: 2022-01-09 01:07:11
Rating: 5
Comment: Sweet gym all the amenities friendly staff dont bother you during your workouts and gas you up as you enter. Never too crowded, relaxed atmosphere, great location right in the mall.

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Name: M*** f*** V**** C*
Date: 2022-01-03 20:59:05
Rating: 5
Comment: Great classes and facility; everyone is trying hard to meet covid standards.

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Name: E**** F******
Date: 2021-11-11 02:08:58
Rating: 1
Comment: Never actually ended up getting my membership because the tall bald man helping me was such a creep I ended up walking out. When I told him I wanted to start doing cardio to help quit smoking he said something along the lines of Youre a good looking woman, knowing youre a smoker takes you down a few notches. This was in front of my mother, too. That and a few other arrogant disgusting remarks later and I noped out.

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Name: B**** P********
Date: 2021-10-10 04:19:56
Rating: 5
Comment: Very delicious food. I recommend it!!!

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Name: A******* S****
Date: 2021-08-21 17:49:08
Rating: 5
Comment: Wow. This location is extremely well maintained. Clean. Additional amenities. Definitely going to start visiting this location instead of the Oceanside location.

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Name: S***** L
Date: 2021-07-01 18:01:17
Rating: 5
Comment: Mikayla is absolutely awesome! The whole staff operates as a team. Recommend to the highest degree *-*

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Name: W***********
Date: 2021-06-10 06:49:06
Rating: 1
Comment: Ended up canceling my membership after many yrs, because it wasnt worth it anymore. Specifically since they closed the 24hr fitness in Vista and San Marcos and on top of that, this location isnt 24hrs anymore.

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Name: C** W
Date: 2021-05-09 03:42:38
Rating: 5
Comment: Staff puts customer service and professionalism first, a great representation of the brand. Especially during COVID times, with guests that complain and blame, the team answers with a smile, keeps everything clean and organized. Worth driving past other fitness options to workout at a place like this. Always impressed, and will continue recommending this location to my friends and family. 🙋🏼‍♂️

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Name: S*********
Date: 2021-04-17 17:02:55
Rating: 5
Comment: Nice gym.. very clean lots of space and equipment

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Name: R***** F******
Date: 2021-03-27 00:54:31
Rating: 5
Comment: Great gym.

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Name: V**** A*********
Date: 2020-10-28 04:41:44
Rating: 5
Comment: T.y

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Name: V******* K******
Date: 2020-09-13 03:43:42
Rating: 5
Comment: The place looks devastated. Compared a few months back. But strangely I like it that way...

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Name: R*******
Date: 2020-03-13 04:04:10
Rating: 1
Comment: Its not 24 fitness anymore. They should call 20 fitness and reduce membership cost..lol

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Name: N*** E******
Date: 2020-03-06 14:34:24
Rating: 1
Comment: Ive been a member of the gym for 25 years and now Im really disappointed of all the changes that they made. Is not at 24-Hour fitness gym, its only 20. They closed it for 4 hours to clean, but nothing gets cleaned. There is mold in the bathrooms, chalk and water bottles through out the gym floor, dirty paper towels everywhere. The mirrors have never been cleaned, and management doesnt seem to care or do anything about it. The gym is supposed to reopen at 4 a.m. when I like to go, but lately that has not been happening. Sometimes they will reopen at 5 or later, whenever the lacs-a-dasicle decides to show up. This used to be a really nice gym, but they really let it go downhill.

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Name: R**** B****
Date: 2020-02-15 06:37:02
Rating: 3
Comment: So I do like the gym it’s good and cool, but some of the staff there are stuck up and a bit rude, some are nice but most do need an attitude adjustment

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Name: P**** B***
Date: 2019-11-28 19:57:17
Rating: 1
Comment: Stopped by to try out local gyms since I just moved into the state. Lady at front desk said Im not eligible for the 3 day guest pass since I have an out of state license. I let her know I wont be getting a state license since Im in the military and we move around frequently. So she told me itll be $25.00 for a day pass. Ill give my business somewhere else..

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Name: G*** B*******
Date: 2019-10-26 05:41:43
Rating: 1
Comment: Went in to join, manager actually got mad at me because I wouldnt give them my phone number and email address (their terms and conditions say they can give your info to anybody they want). His reacting to my concerns about data privacy with anger and demanding personal and bank info for a silver sneakers membership is outrageous.

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Name: J*** P*******
Date: 2019-10-15 18:25:43
Rating: 1
Comment: Squat racks are all located outside which means if you go during the day you have to work out in the sun and all of the equipment is in extremely bad condition from sun and water exposure. There are no clamps anywhere

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Name: B****** G****
Date: 2019-09-09 23:08:16
Rating: 1
Comment: I signed up for a 3 day trial online and once I arrived at the facility they didn’t honor because I didn’t have a local ID and didn’t honor a military ID. Seeing how there’s a major base 5 miles away, I didn’t see the issue. On top of that they offered one day at 25$ without even showing me the facility. Like what

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Name: J*** W*****
Date: 2019-09-05 20:16:32
Rating: 1
Comment: The last time I was in a shower as moldy and grisly, it was in the third world. I recommend 24 Hour Fitness take some of that cash they are saving on towel service and invest in some Tilex and a guy to mop the dirt off the locker room floor every 2 hours.Yech.

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Name: D***** A***
Date: 2019-09-03 02:46:31
Rating: 1
Comment: Should be 0 stars!! Front desk says its a corporate branch but theyre completely out of toilet paper! Management not keeping up with supplies? Worse than a public toilet and were paying for it? Corporate greed foregoing basic maintenance, locker room floors are so dirty!

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Name: S** L*******
Date: 2019-07-04 23:44:58
Rating: 5
Comment: It Only Takes One Patient Person To Make Your Day SUPER. So Today Mr. Sebastian At The Front Desk Did That And Took About 5 MinutesTo Make My Day Much Brighter. It’s Not Always About Talking But Listening That Does It. AMAZING CUSTOMER SERVICE AND HELPED ME WITH WHAT HE COULD AND LEFT THE CLUB MANAGER DETAILS TO FIX WHAT HE DIDNT HAVE ACCESS TO. I PREDICT THIS PERSON WILL BE RECOGNIZED FOR A GREAT JOB DONE AND SOON HE LL BE MANAGER OF JUST THIS CLUB OR EVEN SEVERAL CLUBS. Being In Customer Service For Over 30 Years I Can See And Love To Make Recognized To Corporate Offices That They Should Be Very Proud Of Mr. Sebastian’s Skill Set And Use Him To Become Well Represented For 24 HOUR SUPER SPORT LOCATIONS. YOU PAY MORE FOR SUPER SPORT BUT ITS WELL WORTH IT. TRAIN HARD AND EXPERIENCE THE BEST LIKE MR. SEBASTIAN AND GREAT CUSTOMER SERVICE. AT THIS OR ANY OTHER SUPER SPORT LOCATION. STARTED WITH REGULAR BUT THE UPGRADE OPENS SOME BEAUTIFUL DOORS..... GO SUPER SPORT YOU CANT GO WRONG😇🙏❤️❤️❤️ THANK GOD AND MAY GOD BLESS YOU ALL AND PLEASE BE SAFE FOR THE 4 TH OF JULY AND ENJOY 😉

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Name: K******** A*****
Date: 2019-06-10 05:10:36
Rating: 5
Comment: After upgrading to this location I hope to never go back to the other 24 hour fitness gyms! It is attached to the The Shoppes at Carlsbad (mall). The front desk staff always has a smile on his or her face and asks if they can help. Super nice and helpful. Especially Micheal, he has a great smile and customer service! I really appreciate the warm welcomes here from him and others too. My husband and I normally use the jacuzzi and shower. Huge plus there is lockers with complimentary codes you can enter for free for use. (If you dont have your own lock.) The people who come here are really nice too when we enter or exit the jacuzzi or someone is walking by, other members are kind to turn the knob to give jacuzzi more time since it is only in 15 minute intervals. Huge plus with getting super sport membership along with the lockers you get complimentary plastic bags for wet clothes if needed, and a machine to dry your swimsuit in a matter of seconds! Another huge positive is I never ran into any maintenance people! And Im here normally in the late evening or graveyard times. There are friendly staff, friendly other fellow gym members, clean space and complimentary/convenient items for you! This is a great gym.

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Name: r**** L*******
Date: 2019-05-17 19:03:16
Rating: 1
Comment: Tha absolute worst experience Ive ever had dealing with sales people and management. I went in to join this gym because of location (5 min. from home) Shane greeted me and was initially very kind. I just wanted a membership but he up-sold me with group personal training. That was great at the time as I felt I needed a trainer. I explained to him that I had some concerns because I have MS and must to do many modifications with my workouts. Needless to say, he sold me a master trainer. I was never assessed. Shame on them! Actually, the next day I went in for training, NO trainer was there. Then I looked at the schedule and decided to give it another shot the next day, again, NO trainer present. I was so angry and wanted a refund and everything cancelled. Shane said I needed to talk with his manager but he wouldnt be in until Monday. I was so mad I drove all across town to the 24hr. fitness on Laurel Tree in Carlsbad because I know thats where the corporate office is. When I walked in I was greeted by Alicia who initially was very accommodating. She ended up up-selling me to a one one one master trainer which again I agreed to (she was trying to salvage the deal) I did have a session and was pleasantly surprised by this trainer. I scheduled another session for the next day. I showed up and both the trainer and Alicia greeted me. Said they had bad news, the trainer had to leave and could not do my session (apparently he had scheduled me but forgot that he had a class in San Diego for his masters program) who forgets that???? I had it at this point, I was absolutely done and incredibly turned off about everything with this gym. That was all a month ago and the personal training was cancelled and money was returned, however, Im still a member and being charged and they have not cancelled my membership even though it was within the time period. So today I called to try to rectify this and was told by Alicia that she had spoke with her GM Fletcher and he was supposed to call me back. I do feel this was a made up story as she never said he was going to be the one to fix this, Ive never heard from Fletcher and she said he will be in on Monday. Im just getting the run around at this point and Im super angry with all the fowl treatment Im getting at this point. I just want all my money back and I feel they bank on the fact that people will just forget or most probably get annoyed just trying to deal with the whole circus. They are impossible to deal with and once they get your credit card they will just keep on charging. Im going to report it to my credit card company so they can get my money back for me. This place is a joke!

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Name: R*** O***
Date: 2019-05-14 14:25:18
Rating: 2
Comment: Ive been going here for over a year now and at first it was extremely convenient because it was close to home. But damn, this gym is not good. Most machines are broken and dont function properly. It isnt clean. The list goes on. I tried the 24 off Palomar Airport Rd and that place is 5 stars. Once I experienced that gym i would rather deal with the 20+ minutes of traffic in the morning rather than go here.

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Name: K***** H******
Date: 2019-04-14 15:23:27
Rating: 3
Comment: I like this gym except that the showers are really gross every time I visit - last week there was a spider in my shower and the drain was clogged, so I ended up showering in inches of filthy water. There are also rust stains on the walls of every shower - and it is a new facility! BLEACH and routine cleaning are desperately needed. Also, no one ever wipes down the equipment as far as I can tell, so hygiene is a major challenge at this site. MAJOR. I asked other guests about it and I heard OH, I would never shower here often. Also, the volume on many of the machines does not work - cannot be heard well, and finally, MORE TVs with cable news, movies, etc. You dont need to advertise to people - the 24 hour channel - when they are already in the building.

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Name: D**** V*********
Date: 2019-02-16 04:17:25
Rating: 2
Comment: Says its a Super Sport but doesnt have towels...

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Name: A***** R*******
Date: 2019-02-13 15:39:52
Rating: 1
Comment: Very dirty on equipment floor.No more towels provided. Not impressed

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Name: J**** Q****
Date: 2019-02-01 21:51:59
Rating: 1
Comment: I am not member there anymore.

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Name: R***
Date: 2019-02-01 20:02:29
Rating: 2
Comment: This used to be one of my favorite 24 locations, but lately all of the stair masters are always broken. Be cautious because they aren’t always labeled as broken. All they do is “fix” it and take the sign off and it’ll be broken again within the week.

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Name: A*** S****
Date: 2019-01-17 20:23:34
Rating: 4
Comment: The gym can be quite crowded even at non-peak hours. That said there is plenty of equipment. The outdoor area is great with lots of racks and bumper plates.No towels is a bummer and the sinks have uncomfortably low water pressure.Overall a good gym.

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Name: C****** W*****
Date: 2018-12-31 15:01:38
Rating: 3
Comment: Pool temperature is very inconsistent. Spa often out of order. Even though I pay their higher rates they stopped furnishing towels. Bathing suit spinner doesn’t work. Very poor maintenance overall.

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Name: S***** T******
Date: 2018-12-26 14:21:22
Rating: 3
Comment: Says its a Super Sport but doesnt have towels... :/

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Name: R****** A******
Date: 2018-12-11 15:18:00
Rating: 1
Comment: Quite disappointingi when you wake up early for a cycle class on the schedule and the instructor doesnt bother to show up? Asked the person at the front desk and they had no idea what happened or why? Has happened to me twice in the last two weeks, once at Oceanside sport and 2nd time this morning at Carlsbad super sport? I would rather have slept in! Or gone to work early and worked out later. Tough when you have a tightly scheduled day!

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Name: S**** S N*****
Date: 2018-12-08 19:17:16
Rating: 2
Comment: 12/2018 Update: The towel service is being discontinued this month. The posted notice regarding ecological reasons is false, as it will have the reverse effect. It is also a degradation of services provided with no cost compensation offered. Reduced rating by the one star gained when they finally the broken shower heads after two years.Picture is from the recent 2018 heat wave where they propped open the door with the air conditioning on, which made the only comfortable place in the facility the check in desk. This continued all summer.They have recently repaired the showers in the mens locker room, where previously only one had fully functioning shower head now at least 4 do. This moved my review from 1 to 3 stars. If it were a sliding scale, it would be 4 stars :)Equipment is nicely varied, though minimally maintained. Many creak for loose fittings a no oil for at least a year.

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Name: R****** V******
Date: 2018-11-19 05:29:47
Rating: 1
Comment: Rude employees! They dont like working in there and they make sure you know it. I was planning to open a membership but never mind .

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Name: M* c*******
Date: 2018-10-28 20:52:28
Rating: 1
Comment: Small & overpriced

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Name: H**** J****
Date: 2018-09-03 23:54:14
Rating: 1
Comment: Do not ever fall for this scam! It is shame this 24HF is sponsoring US Olympic teams, while scamming club members! I have paid over $3000 for personal training sessions in Sep 2017 and Jan 2018, but due to my move out of the state, I have requested refund for unused sessions in March which I have yet to recieve and it has been going on 6 months now. After they ignored my request for months, I finally claimed a dispute thru my bank in May. Then the General Manager Dennis Fletcher denied the refund. My bank reopened the case and then he told me and my bank he would refund $953 dollar credit back on to my account and that was June. Of course he lied. I never recieved it back. I sent two more follow up emails to him for the refund status and he ignored my email. I am so speechless with the way they do business. Im contacting my bank again to get this taken care of. They want your business but once they take your money, they turn into a thief!! Do not fall for the scam!!! I WILL MAKE sure to warn on Yelp and also send a copy of my email to the 24HF Corp. It is really shame that 24HF Corp hired a GM who is not only such a liar but also very incompetent and unprofessional!

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Name: D******* A*****
Date: 2018-08-24 12:43:57
Rating: 2
Comment: This is a SuperSport. It is ridiculous that someone gets there early and there are no bikes left at 530 in the morning . You need a better cycle room

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Name: C******* J*****
Date: 2018-08-17 23:34:38
Rating: 2
Comment: I like this 24 hour Fitness location, however this place never gets the ladies showers clean, I been coming here for the last two months and not once they have clean the ladies showers, doors are all nasty and stain, floors and walls never cleaned in the stalls. It is sad, it keeps getting worst and worst.

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Name: M***** D*****
Date: 2018-07-26 03:55:33
Rating: 5
Comment: I love this gym, but many times the bathroom just doesn’t have toilet paper!! I tell them when I arrive after using the bathroom and they always promise to put some in there, but when I leave 1 1/2 - 2 hours later, the toilet paper is still not replaced! This has happened multiple times. It’d be a different story if they hadn’t promised to replace it. It’s just super annoying to sit down & realize you had to use a toilet seat cover that crumbles & falls apart when it gets wet! Ugh!!

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Name: B****** K*****
Date: 2018-07-20 17:35:08
Rating: 1
Comment: They wouldn’t honor a 3 day pass which they advertised because I didn’t live in the local area and had been to a 25 hour fitness location before. Then tried to get me to either buy a day pass for $25 or sign up for a membership. No thank you, I will never go to a 24 hour fitness again.

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Name: J**** H*****
Date: 2018-06-19 16:03:30
Rating: 2
Comment: Im really dissatisfied with this gym. The front staff knows absolutely nothing and the management is no help. All I wanted to find out was the time of a yoga class event and was basically dismissed by the manager. He didnt even try to find out for me but rather said he didnt know and walked away. Most of the machines are broken, the spa is always disgusting and for the money you pay to go to this super sport it isnt worth it. Im over you 24 hour. Been a customer for over 15 years but Im getting really sick and tired of the way this gym is run. Get it together please!

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Name: A**** R******
Date: 2018-06-15 19:39:42
Rating: 5
Comment: I love my gym. Its a lot of fun especially when you get into the extra classes and get to know the staff and trainers.

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Name: M R***
Date: 2018-06-15 18:26:17
Rating: 1
Comment: Terrible front desk. They sit there and fold towels and talk badly about other employees while you have to patiently wait for them to get around to helping you. Do yourself a favor and go to the gym across the street. Or to the other 24 hours in the area.

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Name: B***********
Date: 2018-05-15 00:12:00
Rating: 1
Comment: Horrible staff and atmosphere.

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Name: B**** C****
Date: 2018-03-12 16:03:36
Rating: 5
Comment: Great gym the have just about everything, parking, out door area, pool, air bikes! And it was clean

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Name: G*** X*****
Date: 2018-02-06 02:04:38
Rating: 4
Comment: Great just that its way too crowded wish all the other gym clubs had outdoor space with the equipment like this one does.

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Name: R*** F*****
Date: 2018-02-05 00:19:57
Rating: 3
Comment: This location definitely has their issues. The sales reps try to be authentic but their sales strategies are quite opposite of that. This is a pervading problem in sales in general. The 3 stars is for cleanliness and machine maintenance are always pretty good

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Name: J****** A*******
Date: 2017-12-23 18:45:00
Rating: 1
Comment: If you have children and are looking for a gym.... DON’T JOIN THIS GYM! I have only been a member for two weeks and have had to wait to put my kids in their childcare EVERY SINGLE TIME sometime for over an hour... up to TWO hours! It doesn’t matter if you come before the child care center opens.... other parents are there already waiting. They are ALWAYS understaffed in the childcare room. There are plenty of other staff members standing around but none to help in the kids room. It’s awful. We pay twice as much as LA Fitness charges... and half the time you won’t get to workout. I am going to leave this gym and go back LA Fitness—I NEVER had to wait there.

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Name: N***********
Date: 2017-12-05 00:50:27
Rating: 3
Comment: Its a nice gym but very very cramped. Look forward to waiting for an open area/machine during anytime of normal hours. If youre like me and hate crowds/waiting go either during lunch or later past 8pm.

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Name: N***** P***
Date: 2017-11-12 17:35:02
Rating: 1
Comment: Totally lost my drivers license when I was doing a 3 day trial.... Horrible

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Name: V******* G*******
Date: 2017-10-15 08:00:59
Rating: 5
Comment: I love come hear after work some night i get off at 1130 pm and i come hear to get my stress out

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Name: A***** R***
Date: 2017-10-12 20:29:06
Rating: 1
Comment: Sales guy, Edward Myers, just happened to forget to make clear that even though im paying $49.99 today as an Inital Fee... the ANNUAL fee of the SAME AMOUNT will be charged 3 months after you open the account... so not only is it an Extra $49.99 Today ON TOP of the 1st and last months rent, its an Extra $49.99 in 3 months...I was under the impression that the 49.99 I was paying today was that Fee. Nope.Oh... and that is 100% non refundable per the contract you sign ELECTRONICALLY.(Called corporate and they refused [per signed contract] to even think of making an exception)0/10 - Will never use 24 fitness again. I feel manipulated and not valued as a customer.

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Name: A***** W***
Date: 2017-07-26 13:27:00
Rating: 4
Comment: Has a lot of great equipment but is really busy

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Name: O**** R***** J**
Date: 2017-07-12 00:32:35
Rating: 5
Comment: I like it I missed going 2 a 24 gym its bin a long time n it feels good

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Name: J***** H***
Date: 2017-04-04 17:50:35
Rating: 5
Comment: Great new location. Staff was nice enough to workout even though my membership was not for a supersport

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Name: D*** R
Date: 2017-03-21 19:05:45
Rating: 4
Comment: Nice, clean, and spacious weight room. The cardio area was a bit crowded and parking could be difficult. Basketball court requires 3 flights of stairs. Not good after leg day

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Name: G****** D* A***
Date: 2017-01-24 00:41:33
Rating: 4
Comment: This long review can save you money.I joined the club in August and planned on only using the club late at night due due to the up to date floor plan being too small for the large amount of members.1.) After signing up online I was told I get an employer discount on the joining fee which I had paid and that the difference would be applied as a credit. I recently found out that that is not possible, but no one ever notified me that they would be going back on word so I was expecting the credits.2.) I was not billed for 2 months and my annual fee was not charged to my card on file. I had enough money in the account and my card never had a hold on it. I called or spoke with someone in person regarding not being charged and they confirmed each time that my account was in good standing. On November 10th I spoke with somebody who said that due to my discount I would not be billed until January for anything what so ever. So I spent the money I set aside for they gym on my upcoming wedding since I was told and confirmed that I did not owe anything and would not have to pay until January.3.) On the 19th I was billed 120 dollars and was told that I also owed $50.00 dollars. I was okay paying the money, but I cant afford it all at once and I cant afford the membership going forward due to their negligence. The manager did waive the $50.00 but that still does not help me after unexpectedly having my account withdrawn.4.) I was told and confirmed with the manager that only corporate can let me out of my contract. When I called the corporate number they confirmed that they would not be able to do that and only the manager can do so and that she may not have done this so she doesnt look bad for her bosses.While I do not think most of the lies were malicious or deliberate they did make several mistakes and unintentionally lie. They refused to correct those mistakes or work with me what so ever. As someone who works for a fitness facility with over 18,000 members I would never allow so many of my staff to be this poorly trained and would correct any mistakes made swiftly.

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Name: P***** B***************
Date: 2017-01-11 07:50:00
Rating: 3
Comment: An ok gym. Very expensive for guests like myself.

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Name: C**** V******
Date: 2017-01-01 19:40:43
Rating: 5
Comment: Super clean, friendly staff, nice machines

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Name: c**** h****
Date: 2016-12-31 18:58:11
Rating: 4
Comment: Ok this place has received some bad reviews. But lets cover a couple things.First to the guy who suddenly couldnt afford payments because they didnt take the money for 2 months then even waived $50 for you. You lack knowledge in the finances brotha man. When a company is owed but doesnt take it for some reason, you dont spend it. Cmon man.Customer service? This is a gym. Come in and get yourself in shape. You want your hand held? There are expensive gyms that can do that to you.Ive been going to gyms for the majority of my life. Nothing matters at a gym but this. Can I get in the best shape of my life here? The answer here is yes, yes I can. So go do it. Or dont. Up to you.

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Name: C*** C******* L******
Date: 2016-11-23 00:09:36
Rating: 1
Comment: Came here as a guest and was basically told to sit down and shut up until they were ready to sell me on membership. After 20 minutes of waiting (and on a timeline due to a class I wanted to go to, and travelled over 30m to come to this specific location) asked if I could meet with the rep after the class and was told no. Needless to say we werent happy about the lack of customer service or consideration. See ya 24-fitness! We went across the street and found a much friendlier place to take our business to.

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Name: J*** F*****
Date: 2016-11-15 06:05:22
Rating: 1
Comment: Im going back to Chuze.

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Name: p*** M**
Date: 2016-08-22 16:25:52
Rating: 1
Comment: Good equipment and clean showers thats where the positives end. Appalling customer service and when i voiced a concern / complaint was told we have 10,000 members so we must be doing something right !The so called manager of the place is arrogant and self important, like to watch TV when i work out but they never allow to switch channels, to watch soccer for example even if the place is empty the answer is always the manager has the controls and he is not in .... but even if he is in he will not change as he can sit back in his seat from the office and watch what he wants to watch yes seriously great overall gym but the customer service is so bad ...... cancelled membership

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Name: D**** S
Date: 2016-06-23 05:56:09
Rating: 1
Comment: The availability of child care is the most important thing to me because I otherwise will not be able to use the facility. I have had to wait 45 minutes or longer on several occasions because the Kids Club was not appropriately staffed. The hours of the Kids Club was also recently reduced which has been inconvenient as we like to go as a family around 4pm and the Club doesnt open until 5pm which doesnt allow enough time to work out and get the children home in time for dinner and bed time.

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Name: H****** N***
Date: 2016-04-22 19:46:39
Rating: 2
Comment: I really do l love this gym and everything it has to offer, however I tried to bring a guest one time and my guest was very rudely told NO, because she once had a membership 10 years ago. We tried to explain to the girl working at the front that she was interested in checking out this NEW gym and switching back over from planet fitness, but they literally wouldnt even let us have a guest pass because she was a member 10 years ago. Ridiculous that for what I pay each month, I cant even bring a guest.

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Name: U* R****** (************
Date: 2016-01-08 23:43:49
Rating: 5
Comment: Idk why but I feel like this 24 Hour Fitness feels like home to me. The staff are always smiling, they make me feel welcomed, they always lend a helping hand, recommended good protein if you ask (and they wont go for the most expensive ones right off the back like some places), and the staff is always there to answer your questions and needs. Alyssa Goold (I remember her name because of her card she gave me) helped me and helped me with a military discount that they forgot to give me last time. She was very helpful and as were all my questions. Richard and Martin were very professional and motivational!! Richard helped me with setting goals, finding my weaknesses, and giving me advice on how to tackle those weaknesses and turn them into strengths. Martin Helped me with putting my goals into motion when I participated in one of his classes. He was very professional and I can tell he liked his job because he memorized everyones name. This 24 Hour Fitness is one of the best by far.

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Name: H***** C*****
Date: 2015-06-21 00:46:34
Rating: 1
Comment: Walked in with my husband who pays and ungodly amount to go there and I wanted to play basketball with him... I was greeted at the door and shoved in front of a computer where they forced me to fill out pages. At the end they told me guest cant play basketball.....so I left. Guess Im meant to stay unhealthy

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Name: B******* K**********
Date: 2015-04-09 16:51:19
Rating: 5
Comment: Love this gym! It is always clean, has a great staff, there are tons of free weights (pun intended!) and it has an awesome variety of machines and classes!