24 Hour Fitness

Address: 1050 Broadway, Redwood City, CA 94063, United States
Phone: +1 650-480-5118
Services: Service options: Outdoor services, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Sauna, Swimming pool, Toilets, Swimming pool,

Category: Gym, Fitness center, Indoor cycling, Indoor swimming pool, Personal trainer, Sauna, Training centre, Yoga studio
Rating: 3.6
Site: https://24hourfitness.com/gyms/redwood-city-ca/redwood-city-super-sport?Adb_id=GGL_LOC_ACQ_CDP
Worktime:
DayTime
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours




Name: M****** S*** M**********
Date: 2024-06-26 00:44:07
Rating: 1
Comment: Smells bad 50% of the machines don’t work pool empty dirty

Name: P****** S****
Date: 2024-06-10 12:37:00
Rating: 2
Comment: It’s fine for the price. It’s enough for to get a workout in but the customers are rude and don’t re-rack their weights, can never find a dumbbell under 20lbs and machines will be broken for months. There’s currently 3 treadmills that have never worked in the year plus I’ve been here. Just annoying overall.Edit: 5 months later and the treadmills are still broken even after ownership acknowledged my review and still can’t find a consistent dumbbell under 25lbs.

Name: L*** M******
Date: 2024-06-09 06:02:08
Rating: 3
Comment: The weights are always quite busy, Ive tried to go in late morning, early mid and late afternoon, and evening.The pool is.....bad. Before COVID, it seemed much better. But after coming back, I got an eye infection on my first swim and the next 4 times I tried, the water was cloudy.The evening Zumba class is really fun.Pretty sad. But I really love the app, so I basically dont need the facility.
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Name: G***** B****
Date: 2024-05-22 15:58:50
Rating: 4
Comment: I have been coming to Gym for few years already.Most of the staff are somewhat friendly, Carla or Carina it’s her name she’s very helpful, and you see her around with smile in her face. Keep it up 👍🏻 the facility it’s good some machines need to be fix, but it’s good.Clean place, parking it’s well illuminated. Am happy coming here.My mistake her name it’s Carla sorry 😳

Name: B A
Date: 2024-05-16 03:05:38
Rating: 1
Comment: 80% of the machines are either broken or not working. Might as well just close.

Name: J* G***
Date: 2024-05-14 02:12:52
Rating: 2
Comment: Big thanks to whatever prison donated their broken down equipment to this gym.I feel like it started out with good intentions but then they just kinda stopped caring. A long time ago. The staff are very nice. The rest of the gym feels like it’s been forgotten. Everything is worn out, some equipment just outright broken. The machines creak and groan. Your resistance is as much from the lack of maintenance as the weight. Nothing is put back. Probably 2/3 of the cardio machines have something significant wrong with them. Today I had to kick actual trash off the stretching mats. The locker room… no. I’ll literally never use it.I’ve emailed the manager a few times and he’s super kind and apologetic but nothing has improved. If anything, it’s gotten worse.If you are on a budget and just want a place to exercise, it’s there I guess. The parking lot seems safe and it’s always open. But it’s not what I’d call a nice gym.

Name: R**** M****
Date: 2024-04-28 23:26:40
Rating: 1
Comment: This review is about their manager Hamdi and their ridiculous methods of trapping people into memberships.WARNING: YOUR 24 HOUR FITNESS MEMBERSHIP MAY AUTO-RENEW WITHOUT YOU KNOWING, AND THEY WILL NOT REFUND YOU BACK!I received a letter in the mail that said that my membership may auto-renew, but to check my 24 hour fitness account online for reference. I DID check my account online and it said no agreements on file so i assumed that my membership was NOT going to auto-renew.First of all, their manager Hamdi never calls you back when he says that he will. Second of all, he REFUSED to refund me my membership because he said that i used my membership after it auto renewed. But how was i even supposed to know that it was going to auto renew when my account online says no agreements on file?! Then his 2nd excuse was saying that my online account may have been linked to an old agreement. Sure, lets pretend that hes right. Either way, my email address at 24 hour fitness NEVER changed? Shouldnt that be THEIR responsibility to make sure that everything is linked together so that i can always check the current status of my account?His solution was to dispute it with the bank? Are you suggesting that I lie to my bank and say the charge was fraud? Hamdi is STEALING peoples money and TRAPPING them into agreements.

Name: F***** D*******
Date: 2024-04-26 05:29:09
Rating: 1
Comment: I went a lot of 24/hours and I went to such a terrible place for the first time, the equipment is insufficient, it is very crowded and most of the equipment is broken, it does not work. showers and toilets are terrible. The water flowing in the shower is so hot, you can make coffee with that water, there is no cold water at all. definitely the only 24/hours I will never want to go again🤬🤬🤬

Name: R*** L****
Date: 2024-04-15 04:32:06
Rating: 3
Comment: It’s ok. If you go there to work out. Don’t expect machines to be in the best of shape.Sometimes it takes them a while to fix them.The padding on some of the machines is gone.The steam rooms is constantly breaking down.I’m sure the members would be happy if they upgraded some of the equipment. I would be.

Name: T***** V******
Date: 2024-03-20 19:30:23
Rating: 2
Comment: Ratty ropes, filthy equipment racks, inoperative water fountain, broken machines, miscellaneous pieces of equipment abandoned all over the place, cheap paper towels and spray bottles instead of decent equipment wet wipes, sidewalk out front desperately needs to be pressure sprayed.

Name: G O****
Date: 2024-03-09 04:34:26
Rating: 1
Comment: WHO DO WE CONTACT WHEN WE NEED HELP WITH AN ISSUE BESIDES THE PERSON IN CHARGE AT THE GYM ?!

Name: N******** J*****
Date: 2024-03-01 21:39:03
Rating: 1
Comment: It’s one of the worst 24s out there…missing tons of weights (front desk says they get stolen), filthy, and so much equipment is brokenIf you read the replies to other reviews someone is saying “we have work to do” yet I’ve been going here for awhile and nothing has changed, only gotten worseStaff is friendlyUPDATE 1/14: As expected, 24 replied with their generic reply below. They have been using this reply for months and having come to this location for months, I can confirm nothing is changing.The gym has no 2.5lb or 5lb plates and very few 10lbs. No 25lb, 37.5, 42.5, etc. dumbbells,UPDATE 1/19: another cable machine is broken, down to two pulleys nowUpdate 3/1: more dumbbells missing. Some cables fixed. There are 12 bars for 17 bench/platform stationsNew pic of the dirt
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Name: P***** S*****
Date: 2024-03-01 00:20:38
Rating: 2
Comment: A busy, unkept gym. Machines are overused and hence broken for long periods of time. Eg. pins are missing, some hack/screw is put in place. Weights are always in shortage. Floor is dusty and torn in places.I went here for 3 months and the gym was in such a bad shape that I couldn’t get myself to try the swimming pool.To be fair, staff is friendly. Manager Hamdi is approachable and responsive. But the whole infrastructure is crumbling.I now go to the RWC Planer Fitness and very happy with the upkeep there.

Name: A*** M******
Date: 2024-02-21 21:38:53
Rating: 2
Comment: I have worked out here regularly since before the pandemic. It’s an ok place to work out, especially if you pick non-traditional hours. Otherwise, there are too many broken machines and it’s kind of gross, dust and dirt on the floors and around the machines. Add the New Years Resolution crowd, and it can be difficult to find an available machine. I’d work out elsewhere if there were more convenient options.

Name: N***** W****
Date: 2024-02-19 14:13:16
Rating: 1
Comment: This gym went from 5 stars to negative stars but I’m force to give it a 1 star. Let’s see here…….. broken machines, garbage and dust all over the floor, a lot of missing dumbbells, a lot of missing plates, a lot of missing cable attachments, bad smell, bums in the parking lot, I saw one staff member yesterday with his face buried in his phone…… and it was the only staff member present. The extreme decline of this gym is disappointing and I’d recommend everyone to stay away from it unless you like being irritated the entire time you’re working out.Update 2/19/24I decided to go lift here again and I wish I hadn’t. Still dirty, weights everywhere, they have the worst adjustable benches on the whole planet. Whoever decided it was a good idea to buy these should be fired but the lack of accountability in this dump will prove otherwise. The majority of the clientele here is garbage. However, if you like working out around dirty, disrespectful fake baby gangsters then this is your place. You’ll love it. If this was the only gym option left I would start lifting rocks. This just another Planet Fitness, but probably worse.

Name: M****** w*******
Date: 2024-02-15 22:59:37
Rating: 1
Comment: I used to come here every day, and I even did some personal training. However, a little while back, they removed almost ALL of the sanitation equipment (disinfectant sprays, towels, trash, etc) and now the place is disgusting. Every piece of equipment feels like it has sweat residue, uncleaned. Paper towels are everywhere. Its filthy and I rarely come here anymore.

Name: S**** R***
Date: 2024-02-15 17:09:35
Rating: 1
Comment: Ive been a member and coach at many gyms over the last 15 years. This is by far the worst gym culture I have ever seen. First thing I noticed was there are almost no women. Two months into my membership, I found out why. The men speak to women incredibly disrespectfully, and the staff will not provide any support. I said I do not feel safe, and was dismissed. I then decided to leave asked for a refund and was also not given that. If you want to risk a bad experience, the price is pretty good, but I would personally avoid it.

Name: R*** K*****
Date: 2024-02-04 21:02:45
Rating: 2
Comment: Half the treadmills are often out of service or partially out of service. The bathrooms are often disgusting. They never vacuum by the free weights as there are dust bunnies everywhere under the dumbbells. Filthy gym and it’s been this way for years

Name: R**** M****
Date: 2024-02-02 20:35:50
Rating: 1
Comment: Do not enroll in this gym. The facility is as disgusting as they come and half the equipments are broken. My husband paid the annual subscription for 2023 and he never went back after using it once. They have automatically charged for this year annual subscription. All they do is send one random email about renewal and if you miss that email, they just go ahead and charge your credit card. I called them and they said there is nothing they can do since they sent an e-mail. Such a massive business and they cant honor an honest request from the customer. Local small business are much more generous and understanding. There are so many better gyms in the neighborhood for slightly higher price

Name: B**** L**
Date: 2024-01-17 09:39:05
Rating: 2
Comment: I used to be satisfied with this gym, but starting several months ago, there are free weights (that are commonly used) that have gone missing. It started out with just one or two missing weights, but now there are a lot more missing- to the point where I cannot get in a proper workout. Highly disappointed that management is not replacing the stolen weights.UPDATE: not surprisingly, all customers leaving a review receive the same automated message from 24 Hour Fitness: they are working to make improvements, but time has proven that they have and are not making even the most basic improvements.

Name: E* S****
Date: 2024-01-09 06:25:19
Rating: 5
Comment: Very nice staff and a lot of great amenities (pool, hot tub, steam room, classes, 24 hours, etc) especially for the price. The management is also excellent. I was kinda scared to go here after reading all of the bad reviews, but it is pretty great. It has all I need and more.I dont think the changeroom is especially dirty, but I agree with being unable to find a dumbbell 20 or > upstairs. They definitely need to add more of those. Some decent yoga mats in the group room would also be nice, especially since yoga is offered as a class.As of today, it looked like the treadmills are all fixed (they were all full with people running), but I previously had an issue where the track was slipping on one of them. I am happy to see that it got fixed! Seems like staff gets to things fast when they are pointed out, which I appreciate. In such a busy gym things are bound to break down. 🤷‍♀️

Name: L****** A***
Date: 2023-11-22 18:32:08
Rating: 5
Comment: I’ve been doing personal training with Ali Abulail and so far it’s been a great experience! I’ve learned so much from him in just two sessions and he’s taken the time to help me better understand how I can reach my goals. He’s very knowledgeable and makes the session fun! I’m looking forward to continuing to work with him.

Name: G*** H******
Date: 2023-11-05 00:18:32
Rating: 3
Comment: I give them 50/50 i just dont like the big fan on top of your head when youre doing a cardio i come to the gym to sweat if you go to the gym please dont put make up on if youre scared to get sweat and your real face will show because the sweat washed up all that make up in your face just stay home

Name: J** A
Date: 2023-10-30 18:44:00
Rating: 1
Comment: Worst customer service location facility compared to others. Manager Matt and the front desk lady have bad attitudes toward customer. Don’t like to join membership here

Name: E***** T*******
Date: 2023-10-12 17:06:42
Rating: 5
Comment: I want to give a great big shout out to Karla, great customer service skills, great approach and smile, persistent, and really got me past my fear of the stairs after my back surgery. Theres no way I would of did it without her attisaying its time to stop taking the elevator and try just try. Well it worked and I forever grateful. Please Management let her know my gratitude.

Name: B****** W***
Date: 2023-10-02 14:51:01
Rating: 1
Comment: This gym is horrible. I cancelled before the pandemic, and they start charging again for no reason, it was maybe a year before I realize. I called the bank, and they say that it was common. I was only able to recoup the last three months. Shady people from 24

Name: D*****
Date: 2023-09-22 01:25:33
Rating: 5
Comment: I love the morning crew, can’t say the same about the evening, management needs to work on the evening crew . In the mornings I see the people at the front coming consistently to the women’s bathroom, and upstairs to pick up and greet members . This location is getting soMuch better with cleaning mess, members are dirty it’s not entirely the teams fault . I would highly recommend this location . Go in the morning during the week when it’s the most clean, I come between 5am - 10 am and it’s really clean and not a lot of people like in the evening

Name: S**** T********
Date: 2023-09-02 15:36:46
Rating: 1
Comment: Visiting town and got a day pass, $25. Should have just gone for a run on the street and done bloody weight work. My nose would thank me and I wouldnt feel the need for a bleach bath.Everything was out of order. Machines in disrepair. A cable machine tried to take my eye out. EVERYTHING was sticky by 8am when I was there. Lack of cable accessories. Lack of weight plates. Very few matching dumbbell pairs.

Name: A*** R* H***
Date: 2023-09-01 07:51:50
Rating: 4
Comment: This is much better a much better place to work out this is the 24-hour fitness that Ill be coming to its clean and smells good looks good the Staff Personnel Working welcomed me in, and gave me a mini-tour Real Friendly.the people working out arent STARING, theyre more ACCEPTING of a different Cultural Human being.Real pleasant at at this hour I will come back at different hours to rate it especially during busy 3pm to 10 p.m..or so.So far so good, please keep the womens locker room clean and the womens bathroom clean and I should be Happier.5/5🌟⭐🌟⭐🌟Keep up the Good Work!

Name: A P******
Date: 2023-08-29 03:30:38
Rating: 2
Comment: I got one of those membership deals through Costco for 2 years. It was not worth it. It is always packed in the evening starting around 4PM and continuing until around 10PM. I have to workout late night just to have a good workout. The water fountains have been in and out of service for months, and many machines are out of service for long periods of time with just a small note on them warning of being broken. The towel service is no longer offered, which is a bummer, mostly because nobody now wipes down the machines after using like they did when towels were available. The day staff always seem unhappy to be there, but the night staff are very nice and welcoming. Overall the place is Ok, but not great. Also, DO NOT user their locker rooms. They are not clean and your stuff is not always safe even with a lock.

Name: L****** P******
Date: 2023-08-18 01:01:18
Rating: 3
Comment: So many equipments broken for more than a month:( needs attention!!
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Name: S***
Date: 2023-08-17 01:05:14
Rating: 1
Comment: I thought the problems with 24hr Fitness were isolated to single bad actor locations but after trying a few out, its official, 24 Hr Fitness is the worst gym chain in the US. Give me my money back. If you dont go at like 4am, its not possible to realistically follow any sort of program.1. System wide, the free weight area is a total disaster. How it is possible to not have a single pair of dumbbells 5-45lbs available. Where are they? I dont see people using them in the free weight area? I have never experienced such disorganization in a gym.2. The culture of this gym is poor. Low quality member-base. By that I mean, lack of gym etiquette, general lack of self-awareness in share spaces.The only negative review I have ever given is for 24 Hr Fitness. Do yourself a favor and avoid this godforsaken place.

Name: O*** T****
Date: 2023-08-16 12:16:17
Rating: 1
Comment: Might be the grossest 24 I’ve been to, which says a lot. Filthy and the equipment is not well maintained

Name: L**** S******
Date: 2023-08-13 20:19:20
Rating: 2
Comment: This used to be a really nice, well maintained gym but now the machines are in disrepair and dirty, there’s trash all over the floor, trying to find a 5 or 10 lb plate is near impossible, the cable machines have mismatched handles. I only gave it 2 stars because it’s actually there and available but I won’t be going back. I’d rather drive out of my way to hit a cleaner, maintained gym.

Name: N**
Date: 2023-08-06 07:27:31
Rating: 1
Comment: Women’s locker room is unsanitary and unsafe to use, there was a dead roach near my locker and staff is nowhere to be seen at 3am. The other night I walked in on a homeless sleeping inside the women’s locker room bench. To say I’m disappointed is an understatement. This gym needs a solid cleaning crew especially for the women’s locker room which seems to be consistently neglected. Additionally, guests have no manners to just throw their used paper towels and feminine products on the bathroom floor. Yuck.
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Name: N*** S******
Date: 2023-07-21 22:40:48
Rating: 1
Comment: The equipments are always broken, same for water fountains

Name: V* A
Date: 2023-06-23 07:25:18
Rating: 1
Comment: This place is dangerous. Half of the parking lot is filled with homeless people and people sleeping in cars. Avoid this place.

Name: M****** S*******
Date: 2023-06-23 01:44:18
Rating: 2
Comment: They have some benches that are being held by only one side. Some of the machines dont have the rubber wrapped around the handles. Its a place going home, so I go to this gym once in a while just, so I could get a workout in before I got home. Sauna is great though.

Name: D
Date: 2023-06-15 01:59:35
Rating: 1
Comment: Insanely overcrowded, huge lack of weights and equipment. Everything is dirty and broken or nearly broken. What a joke.

Name: G******* F*****
Date: 2023-05-12 05:18:34
Rating: 1
Comment: This gym is always dirty, they don’t have enough weights, the showers are clogged and several equipments are broken. I did a review on the website in the past but nothing changed, it just got worst.
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Name: 1*****
Date: 2023-04-29 04:27:52
Rating: 3
Comment: Just wanted to provide an update since I haven’t been here in a while. The TVs in front of the treadmill‘s are terrible. One TV with CNN, two 24 hour fitness infomercial tv shows and one Home Shopping Network and no sports on the TV’s. It is NBA playoff time and they don’t even have NBA games on the TVs. There is one TV with NBA way in the back by those funky exercise machines that nobody uses. They really need to get their TV station channels straight. This place has big fans and great air conditioning. I was first a little skeptical about trying this gym out because of all the negative reviews about cleanliness and how dirty the gym is but it actually wasn’t as bad as most of the reviews. 24 hour fitness is an economical gym that is affordable. It’s not the one that charges you $100 to $300 a month so they’re not gonna constantly have cleaning staff going up and down the aisle sweeping and wiping so some level of dust and dirt might be present, but this gym was definitely cleaner than the other 24 hour fitnesses that I’ve gone to. There is a big parking lot, but there’s also a lot of members that go to this gym after work hours so finding parking might be a little tough during peak hours. Overall I give this place a four because it’s not perfect but it’s pretty decent and you could get a good workout in at a great monthly price.
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Name: P****** C******
Date: 2023-04-26 17:49:11
Rating: 2
Comment: Maintenance needs improvement. Shower drains are clogged. Drain flies around some water fountains and in the pool area. Drain along pool needs to be cleaned out and possibly sanitized.

Name: M***** S*****
Date: 2023-03-11 19:00:09
Rating: 1
Comment: The worst and dirtiest 24 hrs I used ever. The customer service is zero. At the front disk the Asian guy was so rude.

Name: B******* V*******
Date: 2023-02-22 01:52:59
Rating: 5
Comment: This is a 5 star gym for me and a great place and community overall. They have a good amount of workout machines and respectful/welcoming employees plus this gym has a pool and sauna/steam room I 100 percent recommend this gym to any new Redwood City comers that are trying to get in shape.

Name: N****** S*******
Date: 2023-02-01 10:00:01
Rating: 3
Comment: Its okay for a quick training session but starting from 5 pm its very full. Would not recommend after 5, would recommend to come in the morning.

Name: K***** A*****
Date: 2023-01-24 03:30:27
Rating: 2
Comment: Really poorly operated facilities...dirty, broken equipment unhelpful staff...thieves roaming the parking lot. Does 24hr fitness ever read the reviews?

Name: M*** J
Date: 2023-01-23 21:07:00
Rating: 1
Comment: This gym is “ decent “ but for the last 2 years they still haven’t fixed the 8-9Machines they have broken. Someone tell the owner pronto before they get sued. They just put everything back to make it seem like it worked until you sit on it and find out it’s broken 😡
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Name: D N*****
Date: 2023-01-21 04:01:55
Rating: 1
Comment: This is only a review based on my outdoor experience. Both Tommy (manager from Mountain View) and manager from San Carlos are currently in charge of the outdoor facility and both have always been super sweet. I absolutely love the outdoor set up. There are 8 squat racks and Smith machines as well as leg machines and adjustable arm cables. There are the typical free weights and cardio machines. There are plenty of hand sanitizer and disinfectant spray bottle and paper towel stations. Reservations are required on the Go24 app and masks are enforced. I did see a staff member come up to a gym member to make sure the masks covers his nose as well, not just his mouth so that was reassuring. You can still use the restroom facilities but only the toilets and sink. Everything else is closed off. You can purchase drinks that are currently (Feb 10) buy 2, get 1 off for singular drinks. You wait in line at the front door entrance to check in and scan your phone and then cross the parking lot to the outdoor section. There is no music but there are spin classes that occur at the 4 pm slot. The breeze is wonderful! And I feel healthy.Review updated 01.11.2023:. Recently, the machines are consistently malfunctioning and in need of repair. Parts are in short supply and therefore, machines continue to be broken and unable to use for a couple of months. Most importantly, prior to the pandemic, the Spin room used to be open to the public for general use. Now, only 3 bikes are available outside behind the stair climber and 1 is consistently broken. The bikes are always in use and this is my primary source of fitness. I had the opportunity to speak with the manager and he states that he is unable to open the Spin room, reason unknown. He states that he is unable to bring more bikes out to use, even one, because of spin classes. There were no classes to be in session that evening. I have always come to the Redwood City location since its opening. But unfortunately, my relationship with them has now come to an end. Im sure it will not make a substantial impact to them as they have so many clients. My time is so much more valuable and I would rather circle around to find parking in San Carlos, rather than spending my time waiting for a bike. Im also unable to use any machines and keep an eye out at the same time since all the bikes are positioned behind a wall. If you enjoy spinning, this is not your place if you come after work and need to rush out to pick up your kids afterwards
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Name: S****** M*********
Date: 2023-01-15 13:21:19
Rating: 5
Comment: Staff always warm and welcoming I feel very comfortable there not awkward.

Name: E*** U***
Date: 2023-01-03 00:01:46
Rating: 1
Comment: Everything is very old a lot of equipment is not working also dirty and crowded

Name: J**** S*******
Date: 2022-11-18 18:59:19
Rating: 1
Comment: Showed up today to even more of these signs plastered all over the equipment. Impossible to have a workout when half of the equipment is broken. The place looks like it hasn’t been cleaned in years. I wish I hadn’t paid a full year for this dump. SAVE YOUR MONEY!! This gym isn’t worth it.
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Name: B**** O****
Date: 2022-10-27 19:58:17
Rating: 3
Comment: I think there’s more floor space for broken stair machines guys! Send more in quick 👌

Name: D**** H**
Date: 2022-10-22 21:13:49
Rating: 1
Comment: Should be a great facility, but suffers from wear and tear and lack of maintenance. All 4 arc glider machines turn on but are nonfunctional as an example.Would recommend San Carlos or San Mateo locations over Redwood City.

Name: K********* B********
Date: 2022-10-14 05:14:01
Rating: 1
Comment: Tons of cardio machines no one uses like stairs. Very few treadmills which is what everybody is trying to use. Half of them are broken

Name: C******* B*****
Date: 2022-10-04 20:23:21
Rating: 5
Comment: Easy parking, easy check-in, clean floors and good instructors. Oh yeah AND ITS OPEN LATE!!! Love it

Name: P**** M
Date: 2022-09-27 07:09:19
Rating: 1
Comment: The manager is a Spanish man, really low level person. He treats peoplePoorly, and don’t validade day passes giving excuses that the gym is busy, even if is not.Sauna, steam room and jacuzzi’s are disgusting, smell likeRotten animals. Even for free I willNever stop again, it’s gross

Name: M******* V*****
Date: 2022-09-15 01:11:10
Rating: 1
Comment: Everything is broken and has been broken for almost a year. They just slap a piece of paper on equipment saying it’s broken and replace the paper once it decomposes. Clips are missing, protective linings are falling apart. Oh yeah, and the men’s locker room smells like there’s a direct line into the sewage. Great potential, such a waste

Name: J*** F*****
Date: 2022-09-07 00:37:12
Rating: 3
Comment: No boxing bag and jacuzzis have been broken for quite some time which is unfortunate.

Name: J* M********
Date: 2022-09-01 05:05:33
Rating: 1
Comment: 7/10 Stair masters aren’t working. A whole squatting machine is broken. 4 out of 74 weights are in the rack. It’s full of dirty paper towels on the floor. Nobody put the weights back and there’s enforcement for putting the weights in their proper place or to keep people from being on their phone sitting in a machine for more than 20 min. A group tonight was on the same machine for about half an hour taking videos and talking. Apparently the manager knows about the missing and broken equipment but is complacent because this is the only 24 hour fitness in the greater area. Complained with FOH and they didn’t do anything. Never any paper towels in the bathroom.

Name: M*** R********
Date: 2022-08-17 06:57:29
Rating: 2
Comment: This place is kind of a run-down gym. It has great amenities such as pool and sauna and quite the array of free weights and machines. However, Id say there are usually 5-10 different broken machines any day including treadmills. The locker rooms smell horrendous half the time. Staff isnt friendly but theyre not rude either, just kinda doing their own thing. The floor can get crowded during after work hours but theres usually something available. The plus? Open 24 hours; i can go anytime i want. The con? It feels kinda jenky inside.

Name: W****** Y*** (***********
Date: 2022-08-09 04:55:51
Rating: 1
Comment: Completely absurd that if you miss the deadline by 1 day to cancel your subscription, theyll charge you without any notice. Claimed to email (got nothing of the sort), and instead Im stuck with a $500 bill that they refuse to refund.

Name: B** J*****
Date: 2022-08-09 01:28:59
Rating: 1
Comment: Now that they are 24 hours the place is a mess.Men Bathrooms are soaked in urine and they will stain your shoes. Machine are never fixed,they have had a broke cable chest press for over 6 months now. The workers never clean up the place. They do not have q custodial service from what I have seen at nights, its over crowded and never maintained. The night workers that I have seen just sit at their phone or work out mid shifts . This used to be the best 24 fitness but it is honestly the worst gym in the area. Switch to powerhouse or something else.

Name: W****** G******
Date: 2022-07-31 16:44:33
Rating: 4
Comment: Lots of equipment and a pool is necessary for my fitness routine. However even first thing in the morning, the locker room is a mess. The pool and hot tub water is quite dirty. This is a relatively new gym and things are really run down. The price is right and the location is good, I just wish they would care about maintenance.

Name: o****
Date: 2022-07-29 05:14:25
Rating: 5
Comment: Started 2 months ago, Im loving it so far. Definetly recommend personal training as it does help with learning form, dieting, and generally how to make your way around a gym. One thing I would suggest for any new people signing up, avoid 5pm and after. This is the busiest time and pretty hard to get an open bench. Other then that, I feel that 24hour fitness has deffinetly improved their facilities, the water fountains are working, sauna in good order, bathrooms well cleaned, and the staff that I personally encountered are freindly and welcoming. For the price, this is a 5 star gym

Name: J*** M*******
Date: 2022-07-07 01:21:34
Rating: 1
Comment: For context I bought a day pass and spent maybe 1.5 hours in the club. I cant imagine what I would see if I came everyday.The maintenance of equipment is LAUGHABLE, or realistically non existent. I was very excited to use the woodway 4front treadmills (without a doubt the best treadmill on the market.) but the four 4fronts are all broken. Then I wanted to warm up my hips on the lateral elliptical but all of those are broken. The Arc trainers do not adjust stride length and one is completely broken.Ok i guess that means warm up is done, on to weights, I was shocked by how many machines are either fully broken OR are broken but still usable BARELY. I could not follow the signs requesting to clean up after myself because most spray bottles are empty or there are no paper towels.Fine ok I will end with some cardio on one of the ~10 stair mills, should be fine there are 5 not in use. WHOOPS those 5 are all out of order. Luckily the ellipticals are in order, just have to step over the MASSIVE DUST CLUMPS ON THE GROUND. Its clear that no one has vacuumed in months.Being that I have spent close to a decade in the Fitness industry, I felt like Gordon Ramsey walking into a Kitchen Nightmare.Even with the $20 a month promotion, I would not workout here, You might have to pay me to get me to come back.

Name: G******* H******** L**
Date: 2022-06-16 18:41:13
Rating: 5
Comment: Miguel the aqua aerobics instructor is AMAZING!!!He is energetic, fun and plays great music. I definitely recommend to try his 8:30 am class. It is challenging and rewarding to keep up with his high energy.The gym is one of the cleanest ones as well and every staff member I meet is friendly and knowledgeable.

Name: N***** B******
Date: 2022-06-15 00:44:38
Rating: 1
Comment: Went here with the three day pass and was so unimpressed that I won’t be using the next two days even though they’re free. I signed up online and when I arrived, staff was unwelcoming and did the bare minimum by getting me in the system but told me nothing about the gym. Every other gym I’ve ever been to at least points you in the directions of things or even shows you around. They were also weird about me proving I lived in Redwood City, whether that’s an official rule of the facility or not I’m not sure but if it were, it’s odd to have such a rule when it said nothing online during my signup.Cleanliness was a huge issue. On the treadmill I looked down and the front and the side rails of the tracks were COVERED in dust and dirt. You’d think they’d see this or bother to clean since these are in the aisle way, not even against a wall. It just makes you wonder what else they’re skipping cleaning that you can’t see.They also had barely any disinfectant stations for such a large facility. When I was done with my workout, I looked around but didn’t see any. I finally saw one around the other side of a support beam on my way out. Given that they are so sparse/unobvious (and the station had one spray bottle for soo many machines) I doubt people take the time to clean their machine off after use, which is unideal in normal times, let alone after two years of a pandemic. Won’t be returning here.
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Name: D**** R******
Date: 2022-06-07 13:07:17
Rating: 3
Comment: This gym wasn’t as extravagant as expected. The super sport was made to sound grand. This gym is above average for a 24 hour fitness. So, cleanliness is a draw for me. This particular 24 hour fitness is cleaner than others.

Name: A** P****
Date: 2022-06-01 12:43:48
Rating: 1
Comment: Unfortunately a bad experience! I got a call from the manager scheduling a Freepass for today. I woke up earlier, programmed and unfortunately when I arrived I was told that I could only do it by paying the daily rate since I am a student and I still dont have a California ID. This information was never informed by the manager over the phone or in any form to fill in the Free Pass. Although the manager seems quite friendly on the phone, the morning coordination is pretty rough…so dont need it! The only really nice person was the receptionist who attended me, but without decision-making power. Anyway, I left because there are no vacancies for students at 24 Super Sport, although they didnt bother to provide the necessary information in advance.

Name: E******** b*******
Date: 2022-05-25 02:08:02
Rating: 1
Comment: The machines are not working and is been like 3 or 4 weeks, the sauna sane is been like 3 weeks out service. Very disappointed

Name: M W***
Date: 2022-05-04 00:08:37
Rating: 2
Comment: I only maintain a membership at 24 hour because there are locations near my work and my house. Half the cardio equipment is in poor condition and the other half doesnt work.

Name: O*** V
Date: 2022-03-20 00:21:55
Rating: 1
Comment: Dude just signed up and went,Have they not learned?There is not nearly enough ventilation its freakin gross and a huge liability if you ask me.24 hr fitness stop being cheap!!!!get some huge fans in there.

Name: F******* B****
Date: 2022-03-04 21:25:32
Rating: 5
Comment: I love this place. Quick work out after work and a nice hot tub to soak off the bodys worries...
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Name: D** C****
Date: 2022-02-05 04:04:43
Rating: 5
Comment: It’s busy but the equipment works, the memberships are reasonably priced and now the memberships work at any club it’s a great way to get an extra workout in when away from home

Name: M************
Date: 2022-01-20 20:05:45
Rating: 3
Comment: 1/29/22 RWC still not making mask announcements and I havent observed anyone making rounds in the last 30inuyws. One man on treadmill running with red mask below his chin. Ask for vaccine mandates please if you are not going to do your job or I will cancel my membership.I appreciated the use of the outdoor gym while it was up. This should continue to be am option to help provide members with an option during the pandemic .As an RN I dont understand why wearing a mask is now an option but drinking fountains are still taped up. Covid is more ttransmissable via air, fan and A/C not drinking fountains. Please adjust your safety measures.

Name: S******* �****** M
Date: 2022-01-13 05:10:45
Rating: 3
Comment: Plenty of equipment though I do wish the bicycles were better maintained. The staff are chill, my only beef is with the people too lazy to rerack their dumbells and weights in their proper placements but that happens in any gym.Mornings are my fave time to go because no one is an early bird.

Name: m**** R******
Date: 2021-12-27 00:16:30
Rating: 1
Comment: Equipment is old and usually takes weeks for the broken equipment to be fixed. Mask is not seriously enforced in the gym

Name: J********* A*******
Date: 2021-09-07 05:40:34
Rating: 4
Comment: I’m not usually a morning person. Always looking like a straight up zombie if I wake up even as early as 8 but now that I’m going to the gym and Adrian (staff member) always pumping me and my friends up to reach our goal is truly a good way of communicating with your guests. He always greets us with a smile and always had answers to any questions we had about our memberships! Thanks to 24hr for keeping the gym open!

Name: J* L******* L* L** M**
Date: 2021-09-03 19:24:05
Rating: 1
Comment: PLEASE LIKE TO REACH OUT TO CORPORATE!MEDIOCRE STAFF - NASTY ODORS & VACTERIA= The Most Disrespectful Staf members. Sep.1st/21 Mans Restrooms 3 - Toilets and Dressrooms are the most disgusting, dirty and antygenic- PM staff does nor wear FACE COVER MASK. Rasist and Extremely unwelcome.They take Memmbers Guest and their Job as a joke .Formal complaint has been made.To corporate & Never followed up.Make this facility and 24 corporate as your last coice:At 22:48Two staff members where using a laud speakers with a siren in a rude manner yelling and screaminf to leave the facilities.One of the staff A mambers who identified himself with a bame of Husini confirmed the time was 22:48The second staff member denied to identified himself. NOT WEARING NAME TAG, NOT WEQRING PROPPER UNIFORM Stated Dont worry about it just fuxk1ng leave now harassing Me & Quiet Guest.And began to scream and yield with the use of the laud speaker.He detained me and screaming mentioned he had the power to cancell and revoke any one ccess and any one else to all facilities in US.I camly asked why are you guys are screaming and yelling to every one; that is rude and Disrespectful me while im walking out. THATS no one, or Member should be treated like that.I left the premises at 23:02 while otjer members other memebers where using the facilities. (Aparently friends)As of now 23:20 the staff members gather at the parkinglot to walk out 2 small dogs and smoking apparently ilegal substances.At 22:21 LOCAL POLICE ARRIVED CALLED BY STAFF MEMBERS WHILE THEY HAD LAUD MUSIC AND their little childishly party at the parking lot.I feel so ashame to even mentioned I paid full year membership.I reach out to made a formal complaint but no action was taken.
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Name: H********* D****
Date: 2021-08-14 23:38:16
Rating: 1
Comment: I basically was scammed into buying a membership and there was a troublesome amount of communication between customer and employee. Choose a different gym to save time and money.

Name: B*** B****
Date: 2021-08-01 17:23:40
Rating: 2
Comment: Fix the heater in the pool please. Its been a month. While Im still getting charged supersport fee. For the love of ..I want to swim!!!!!! IF ITS NOT ONE THING IT ANOTHER

Name: J******* B**** A******
Date: 2021-07-29 05:22:31
Rating: 1
Comment: I’ve been to many different 24hr fitness gyms (including SoCal) and this gym is the most unsanitary one. I rarely see anyone wiping down after they’re done. Many weights are not racked back or they’re racked in the wrong spots. There is no gym etiquette.

Name: J******* p***
Date: 2021-07-29 05:20:06
Rating: 1
Comment: I have never went to a gym as dirty as this one almost no one cleans after done using equipment. None of the workers walk by to check if customer as are wiping down machines after using them. I saw a super sweaty guy get off his machine and just go on to another machine it’s so gross.

Name: E***** L**
Date: 2021-07-29 03:06:07
Rating: 3
Comment: Theres a lot of equipment in the gym so thats good but its packed very tightly. Not nearly enough of the most commonly used weight range around 20 or 30. Not sure if this is cause were coming out of covid but things were incredibly packed. Staff are attentive and theres also a pool which Im looking forward to trying out.

Name: F****** / B******* / E***************
Date: 2021-07-28 19:52:15
Rating: 1
Comment: I got so much frustrated whenever I try to get the personal training here. The manager is awful. Terrible experience.I just wasted a lot of time scheduling the sessions. No one gets back to me. Its just terrible

Name: J****** B***
Date: 2021-07-28 19:42:13
Rating: 1
Comment: Ill never recommend this gym to anyone.Customer Service is very poor. Please NEVER try to get the Personal Training here.I wasted $600 here, they dont want to refund it because of the contract.Once you sign up for the membership, trainers wont be available for you, the manager will never respond to you until you reach out 6 times in week days. Then they will finally say oh Ill set up a session for you then never get back to you.This was the word customer experiences Ive ever had in my entire life. I just dont care my $600.Terrible.

Name: A*** D*****
Date: 2021-06-27 00:34:22
Rating: 3
Comment: Massive facility. For as much as the membership is they should have a better sanitation crew. This is non-covid related. But rather the restrooms showers and saunas are constantly filthy. Considering the decline in people attending the gym this is inexcusable

Name: M****** H*******
Date: 2021-06-16 20:11:49
Rating: 3
Comment: Relatively new club, opened less than 5 years ago, so facilities are generally in good condition. Pretty crowded, especially now that COVID-19 restrictions have been lifted. Would help if they stayed open past 9pm, hopefully that will happen soon. Men’s bathroom super annoying: no paper towels to dry anything, and only 1 or 2 working air dryers at hand level. Also, gotta complain about kids club, pre-pandemic: constantly closed during advertised hours due to staffing shortages. So you show up with your kids, and half the time it would be unexpectedly closed.

Name: M***** R****
Date: 2021-06-04 03:32:23
Rating: 1
Comment: Customer service is very bad and I went to complain and they make me get another one without them being able to help they are making charges and charges and a month ago the account was canceled and they are always charging every month it is not right and incidentally if they are at reception They are supposed to be trained to serve customers. I do not recommend the place.

Name: V***** T*** (********
Date: 2021-03-23 00:45:19
Rating: 5
Comment: I went to this place to do my swimming training. Before I went I read bad things about the lap pool, but my experience was great. The water was clean, a bit warmer than perfect but still in the okay category. I will definitely be back.

Name: T***** S*******
Date: 2021-03-06 10:17:27
Rating: 4
Comment: More focus required on cleanliness. Wide area, nice environment, Machines needs to be upgraded. Could be a lot better if small things taken care of. Overall it worth your money.

Name: L**** C**
Date: 2021-03-05 21:17:58
Rating: 5
Comment: I think the Redwood City 24 Hour Fitness is the nicest 24 in the Bay Area. Everything is clean and the gym equipment are well maintained.

Name: A*** S********
Date: 2021-02-13 22:47:05
Rating: 5
Comment: Top outdoor setup that follows Covid-protocol. It feels good to workout with weights again.
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Name: T M*******
Date: 2021-02-06 22:51:25
Rating: 5
Comment: Great that they put together a gym outside under huge cover, plenty of hand sanitizer and everyone wears a mask. Feels wonderful to workout and stay healthy without being scared to go outside, staying fit is essential for your mind, body and spirit.

Name: L*** D***
Date: 2020-11-20 08:00:20
Rating: 5
Comment: Great location, right off of Woodside/Seaport exit. Ample parking, you can enter the parking lot from Broadway (making a right) or you can make a left at the light and it takes you all the way to the back and you can enter through there.I think they did a great job with this gym. Lots of machines for upper body, lower body and they also have the AC running which is nice. They have nice individual use bathrooms, sanitary stations, some products such as protein drinks you can purchase at the counter.Staff are chill and the place is spacious. All the heavy lifting equipment is located on the 2nd floor. Pool and locker room are on the first floor. I noticed that at this gym, the users there are just responsible. They throw away their wet and used paper towels.

Name: C****** W****
Date: 2020-11-20 02:19:29
Rating: 1
Comment: I am pretty frustrated. They dont answer the phone. I called customer service and they said I had to call the branch I got my membership from. I am getting charged every month now and I cant go. Have tried to get in touch a few times. I dont know how to get this resolved. They are just taking my money and refuse to connect with me. All thumbs down right now.

Name: J*** A****** E*****
Date: 2020-08-02 01:51:40
Rating: 2
Comment: Too crowded during pandemic time. they had no measures to prevent the spread (little hand sanitizer, people do not clean machines after using it,...).

Name: S****** m******
Date: 2020-07-07 17:30:32
Rating: 3
Comment: Glad to have the gym finally open. Although mask are required inside the gym theres always people without it. Employees or manager wont do anything about it. From one day to the other the same chew gums were on the same urinal. It just shows that whoever cleaned didnt do much in the bathroom. Overall is a good gym but can improve with simple changes

Name: J*** W****
Date: 2020-06-30 21:00:54
Rating: 3
Comment: First time back after re-opening....disappointed in the number of people not wearing masks. ~20 % in general area without, much higher in the free weight area (90% without)

Name: A*** A**
Date: 2020-02-27 02:23:22
Rating: 1
Comment: I just joined this gym about 1month ago .. now that im coming more often i can honestly say that the Maintenance situation is very bad. Restroom on the second floor has a pee odor soo bad its unbearable. Every night from 11 to 12 they say they a cleaning the restrooms.. when i go in its still not even cleaned. I hardly complain but this is BAD

Name: T*** J**** G****
Date: 2020-02-08 00:16:24
Rating: 1
Comment: I had such high hopes for this relatively new facility (built approx 2015) but it has been going down hill from the get go. Let’s start with water fountains. There are two water fountains on the second level that have not been working for months. The remaining water fountain on second level has a slow drain with a perpetual pool of backed up water. As another example, one of the mens change room sink has not been working for months! Second, equipment and machines. About 1 in 3 stairmaster in my estimate are not fully functional. Don’t fall for the trap that because the machine turns on that it works. There are stairmasters that start but doesn’t go up in speed. Then there are some that don’t display speed or time properly. And then some that are just plain dead. Why can’t staff inspect all machines and equipment daily to check that they work?? Third, the trainers - they seem to be always hustling for their next customer from their cordoned off area of the gym. Fourth - congestion. Like LA traffic, the gym seems to be perpetually busy and many times I’ve had to wait 10 min for parking or go back home. Talking about congestion, it would be best not to go to the showers during peak times. The whole place is wet, hairy and gross. Oh, did I mention that they no longer provide towel service! This place started off as a 5-star, newly built facility with lots of windows and natural light but it has in a few short years gone down to 1-star. Btw, I emailed the club manager about the above issues but I didn’t get any response and nothing got fixed :( Leads me to think… Does anybody care? Pictures show non functioning water fountains, broken row machine and T16 running track that’s not working
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Name: R*** A*******
Date: 2020-01-20 06:08:58
Rating: 2
Comment: Get your act together with maintenance, 24 Hour! The water fountains have been in an out of service state for years. Seriously. Very representative of how this place is maintained. To add insult to injury, they’re now trying to push a paid subscription for yes, a water fountain…Other maintenance issues: trash laying around, missing small plates and dumbbells, out of order machines, dust everywhere. Bathrooms stink, and sinks are dirty and out of order.Pros: they do have a decent amount of squat racks. Only reason I still go here. But you still have to get here at off times if you don’t want to wait.
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Name: K
Date: 2020-01-03 08:23:23
Rating: 1
Comment: It seems they just keep broken equipment for months without bothering to fix anything. Worst 24 Hour Fitness location Ive been to, but unfortunately its the closest location. Even the water fountain has been out of order for nearly six months.

Name: E* T*****
Date: 2019-12-11 17:27:40
Rating: 4
Comment: Great Zumba and other classes, and I can’t believe that I found my favorite yoga instructor (John) at this gym instead of at my yoga studios. The only downside about this gym is that it can be difficult to find parking.

Name: C P*******
Date: 2019-11-22 15:03:05
Rating: 3
Comment: It is a nice gym and relatively inexpensive. They also offer some great classes. My only downsides with this location is they no longer offer towel service, it is not the cleanest facility, it also gets super crowded to the point where it makes it difficult to get your workout in.

Name: L****** L****
Date: 2019-10-10 18:47:28
Rating: 1
Comment: People was so sad what happens to me last nite my keys car were stolen from the locker, they are so smart they broke my 🔒 and they put me different one, they open my car and they grabbed my backpack with my credit cards and my personal information, we need to do something about it I hear a lot people happening to we pay a lot of money for this and plus no towels the machines not able to use, dirtiness. If you are one those victim too .

Name: D**** R*******
Date: 2019-09-19 13:33:53
Rating: 2
Comment: I have swam once or twice a week for over three years at the RWC 24. The pool clarity is extremely poor and the temperature is usually too hot for a good workout. But the biggest issue is that people leave the steam room or sauna and jump directly into the pool. Who wants to swim in someone else’s sweat! I have complained about this several times but there is no oversight or signage.

Name: C** T***
Date: 2019-08-09 11:38:40
Rating: 4
Comment: Have WiFi at least which some other super sport locations dont like San Mateo. Newly added floor damping on the squat racks which makes a huge difference. No towels service anymore. Parking lot can get full on the weeknights about 7-8

Name: C*** B** C**** S******
Date: 2019-08-04 18:29:55
Rating: 2
Comment: The floors in the bathroom and locker room/ shower areas are pretty disgusting. Not sure how often they are cleaned. For the last at least 6 weeks I’ve been watching the same two drops of blood located in one of the bathroom stalls....
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Name: L*** S******
Date: 2019-07-25 00:10:50
Rating: 1
Comment: #1 Oversold in memberships.#2 NO PARKING EXCEPT between 10PM-6AM#3 Childcare available, but closed most days without a reason. I guess they need to pay a competitive salary.#4 No towels when other gyms offer them.#5 Lockers broken into. Cars broken into.No maintenance, overflooded toilets, no toilet paper. Out of paper towels to clean equipment. Shower stalls missing showerheads,#6 Too long a wait for equipment to become available.#7 NO PARKING.

Name: R*** V***** S****
Date: 2019-07-03 04:32:40
Rating: 1
Comment: The maintenance at this gym is pathetic. A water fountain on the second floors main cardio area has been out of commission for months because of low water pressure. The fountain next to it has been flooding for weeks, and no one seems to care that both fountains are non-functional. Good luck finding any dumbbells under 40lbs in the free weights area. All of them are neatly stacked in the cordoned-off personal training area, but cant a gym of this size have a second pair of free weights for the regular customers? The mens lockers are in terrible condition, and they stopped providing towels in December. I did not pay super sport prices for this level on negligence, and I wont be renewing when my membership expires.

Name: A*** A******
Date: 2019-06-28 15:57:33
Rating: 5
Comment: If you bring your own towel, soap, weights and parking spot everything else is good.

Name: C*** B*
Date: 2019-06-21 21:38:46
Rating: 1
Comment: Three flat benches means youll spend 20-30 mins standing waiting. Go do a different workout nearby while waiting? Someone else grabbed it the minute it came open.If youre not going to add more, at least come up with a queuing system that doesnt waste everyones time.

Name: P*** S*********
Date: 2019-06-18 15:53:22
Rating: 1
Comment: Really regret getting a membership when pro sports club is both way cheaper and better. For example, here you can find:- massive absence of 5 pound plates and total absence of 2.5 (how do I go up in weight 10-20 at a time?)- the only water fountain is flooded, and has been, for days- locker room is gross- only THREE flat bench presses, with this many people at 8am its impossible to get one.- mat section for abs is ridiculously small and has no weights, you need to walk across the gym to get them- spray bottle cleaners are sparse at bestReally the only good thing is the variety of equipment and surplus of dumbbells, which is meaningless when the benches are too varied to find what you need available.I regret buying my membership yesterday.

Name: C*** F*****
Date: 2019-06-15 04:30:01
Rating: 1
Comment: Always lots of defective equipment waiting for weeks to be fixed.Showers and bathrooms are disgusting, soap is rare.

Name: A***** M*****
Date: 2019-05-30 14:27:08
Rating: 1
Comment: Not sure why I pay for a super sport membership if they aren’t going to have towel service at each one. At least keep it extra clean to avoid build up (hint, they don’t here)

Name: J**** R****
Date: 2019-05-29 18:07:45
Rating: 5
Comment: People complain about cleanness but when they use the toilet and the machines, they left them dirty. I don’t blame the location staff that much. I blame the dirty people who go there.

Name: S****** B*****
Date: 2019-05-09 14:02:42
Rating: 1
Comment: Always packed except at, no parking, machines stay broke especially the elogical machines. No towel service and its not to save water. Would not recommend!!!

Name: A****** K*
Date: 2019-04-26 23:38:10
Rating: 5
Comment: Cleaner than any other 24h gym I’ve been to. Staff are super cool and friendly and fewer people so waiting less for gym equipment is drastically less.

Name: N***** K****
Date: 2019-04-25 04:02:36
Rating: 1
Comment: If something is broken, it stays that way for a long time. Took weeks upon weeks to fix a water fountain. In addition to that, the facilities are just grimy. Bathrooms and locker rooms have reeked for the 6 months I’ve been here.Also, not necessarily anyone’s fault but good luck actually trying to get a workout in here. Between parking and the actual gym itself—overcrowded is an understatement.Overall a completely dissatisfactory experience. Would not recommend to anyone.

Name: N**** D*************
Date: 2019-04-23 08:47:35
Rating: 1
Comment: I did the check in and it said I had to see a receptionist. I waited for 30 minutes and one never showed up. When I asked the cleaning crew they were just as clueless. This gym is a joke.

Name: R*** Y*****
Date: 2019-04-16 15:02:44
Rating: 2
Comment: Bathrooms are always very unclean (see photo example from this morning). Ownership cheap, equipment stays broken for over 6 months at a time due to waiting on “warrantees”. They also recently got rid of towels to cut cost, so now the only difference between here and normal sport is the pool, which most people don’t use. Been on a downhill slide for a while which is disappointing given I’ve been a customer for so long.
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Name: V****** S*****
Date: 2019-04-02 14:18:00
Rating: 1
Comment: This place is the worst Supersport in the Bay Area. It’s the only one that doesn’t offer towel service, which is supposed to be one of the perks of being a Supersport member. The locker room is consistently under-kept; it’s over-crowded...the ones in Sunnyvale and Mt. View are much better.

Name: K***** H***
Date: 2019-03-31 04:20:04
Rating: 4
Comment: Small OKish location. 3 lane pool, plenty of machines. -1* for not having towel service.

Name: N**** B****
Date: 2019-03-27 20:55:41
Rating: 1
Comment: 24 Hours are you joking? Why I have to pay 50$/monthly and don’t even have towels included in your vest gyms?

Name: J*** O
Date: 2019-03-18 22:02:38
Rating: 1
Comment: A massive disappointment. This club was initially tolerable, sort of what I expected. It has become a cesspool of bacteria and grime. It is very clear that the staff does bare minimal cleaning if you even want to call it that. They *USED* to offer towel service, and now they do not. This is their effort to be Green (Cheap)Unfortunately the membership I purchased was for 2+ years from Costco - and to be honest they can keep the remaining time. I cant bring myself to come to a crowded, nasty gym anymore.The facilities across MANY 24 hour fitness locations arent properly maintained, just visit a few locations before you join.Crunch, YMCA, or Equinox will give you much better value for your dollar.Visit here, expect nothing.

Name: B**** C*****
Date: 2019-03-12 18:32:43
Rating: 4
Comment: Quality gym for the price. Wish they still had towel service but overall cant complain. Has everything you need to get your daily workouts in.

Name: G****** M*******
Date: 2019-02-12 05:02:57
Rating: 3
Comment: It has no basketball court or they don’t offer towel service like most super sport club. Very disappointed.

Name: N***** S******
Date: 2019-02-06 18:21:13
Rating: 1
Comment: Super dirty. Like nasty dirty. People wear shoes in the steam rooms and the bathrooms are cleaned annually it seems. They often run out of towels and machines are never, ever, ever wiped down.Update: they’ve stopped towels, and now there are actually people using the gym as shelter. $50 monthly rent is not a bad idea.

Name: G******** T*****
Date: 2019-01-29 04:06:32
Rating: 3
Comment: This use to be a really good gym. With All kinds of classes, HITT, and awesome instructors (Andre, Short Blonde). However they have gone, and just no good variety anymore. Yoga with Yvonne, and Japanese Jessica are really good. Body pump with Anne, and Marlienna round it out.Other factors are parking lot is extremely small, and essentially useless, cause the few cars is can hold. Parking at Costco can be a god warmup/cooldown, and might just be best.Use to be on point, maybe after seeing this they will get The HITT instructors back, and make it rain in the Studio 24 again!!!

Name: M** B*****
Date: 2019-01-16 19:17:11
Rating: 1
Comment: Pool is often out of service Lockers rooms are dirty. Staff never reacts to any complaints. The pool is often broken because of heat or water issues.

Name: G**** K*******
Date: 2019-01-06 23:20:11
Rating: 1
Comment: Nothing gets fixed quickly. Indoor pool is often unheated. Even thought they are SuperSport, the corporate made decision that the club will not longer provide towels. For that, I could have joined cheaper club. Changing rooms are often filthy.

Name: B**** S****
Date: 2018-12-31 19:54:54
Rating: 1
Comment: Paying 50+ dollars to A basic Gym that gives you:1. No Towels.2. Low Maintenance in the Restrooms and The pool/Sauna/Steamer Area.3. Whirlpool always Dirty not To mention the sauna Always Broken along with the Steamer.Only to name a Few. Used to be my favorite Gym 👎

Name: K**** C
Date: 2018-12-18 06:43:31
Rating: 3
Comment: Joined over a year ago, and have been a very frequent user. Once things break, they seem to never get fixed. TVs break, machines break, treadmills love to break. The problem is that these things never get fixed. Beginning before thanksgiving 2018, they are stopping to provide towels, so to shower you need to bring your own towel everyday which is really inconvenient. A little fed up with this place, but not sure they have any comparable competition.

Name: C***** A*****
Date: 2018-12-16 18:45:39
Rating: 3
Comment: I joined this location during the Grand Opening a few years ago, everything was new and I enjoyed going in for a good workout. Im a frequent user going 4-5 days per week. Since joining, there has been a gradual decline in machine maintenance, as many machines go weeks without repair.....more and more machines sit idle without attention.We were just notified that there will be no Towels to use during workouts, really....NO TOWELS. If there were a reasonable alternative, I would gladly move....lets get it together 24 Hour Fitness

Name: L**** G*****
Date: 2018-12-08 18:16:37
Rating: 3
Comment: The exercise equipment is great and the staff is friendly. But the bathrooms and showers are always dirty. I think that they should reassess where they put their manpower. There’s no reason for a business bringing in that kind of money to let their facilities be in that condition for their patrons.

Name: C********** G*******
Date: 2018-10-18 09:25:16
Rating: 3
Comment: Good place to get a workout. Staff is friendly and knowledgeable. The facility is clean and taken care of. Only negative is its price and fees.

Name: T** S****
Date: 2018-09-30 20:10:20
Rating: 1
Comment: Terrible. Low class place. No one follows the rules here. Members walk in the sauna with shoes and street clothes on and noone from the staff cares about it.

Name: B**** N*****
Date: 2018-09-29 21:08:16
Rating: 4
Comment: Good value for the money, depending on your membership, you should be ~$50/mo. or less. Staff is friendly and attentive at the front desk. Can’t comment on the personal training as I’ve never done it here.2 big class rooms (one open, one spin), indoor pool, extensive options of cardio machines, weight machines, and free weights. Tend to not have to wait for anything but even during the business times in the weekend, the wait has not been bad at all.Downsides is that locker rooms can be a bit gross depending on the time of day and the child care center is very unreliable for open/close hrs.

Name: A*** D****
Date: 2018-08-25 18:55:22
Rating: 5
Comment: Nice new location with plenty of space, good cleanliness, and nice equipment. Even the towels feel fluffier than the other 24HF locations. When I go to one like this, I honestly wonder why 24Hr corporate allows horror shows like the daly city gym to remain open.

Name: P**** S******
Date: 2018-08-15 23:09:42
Rating: 2
Comment: OK and affordable gym. Great location and easy parking. Bathrooms not too clean and when things break it takes a long time to get them fixed (for example, water does not come out from men’s bathroom sinks and after 3 months the issue has not been fixed yet).[UPDATE] Two more months and sink issue in men’s lockers is not fixed yet. Time to shop for another gym...

Name: S**** S*****
Date: 2018-08-10 22:39:52
Rating: 4
Comment: A good gym, always packed around 5-7. Parking can be hard to find during rush hour. The sinks in the mens bathroom have low pressure which is annoying.

Name: a****** d****
Date: 2018-07-24 06:02:03
Rating: 4
Comment: I like this gym a lot they have pool spa sauna steam room and childcare but I feel like its to small there is a lot of people that come to this 24 hours fitness. Right now its 11pm and there is about 50 to 60 people.

Name: M***** T***
Date: 2018-07-20 05:57:38
Rating: 4
Comment: Huge gym with vast amount of machines and workout options. Parking lot is sometimes taken over by people who clearly dont visit the gym. Pool water is almost opaque, even after cleaning. Security could be better, all my clothes were stolen from a closed locker in the middle of the day along with multiple other peoples property. All in all its a nice gym with some management issues.

Name: B****** N****
Date: 2018-07-08 13:39:50
Rating: 4
Comment: Happy with this gym. Lots of space and new equipment to choose from. The only negative is that it gets very full at peak hours. Price is great too.

Name: A***** R***
Date: 2018-07-01 01:49:46
Rating: 2
Comment: Theres a good selection of weight training and cardio equipment. Staff and trainers are usually very friendly. Thats the good stuff.Unfortunately: parking is a s***show; locker room is disgusting; much of the equipment is frequently awaiting repair.I would not recommend this place.

Name: B**** D****
Date: 2018-06-04 02:02:05
Rating: 3
Comment: The 24 hr has great potential but 6+ machines were broke. The staff is good, the pool is great, free weights plenty............get equip fixed for another 🌟

Name: N**** E******
Date: 2018-05-30 01:14:45
Rating: 1
Comment: Leaks in roof, inoperable sinks in womens bathroom, no parking due to overnight parkers and high schoolers, pool is getting green along the edges, yet rates are going up keep up maintenance.. Tired of them telling me they can increase corporate rates at any time and for only specific family member. Crunch gym has closed down increasing the number of people and cars in parking lot, yet there is no money going into maintenance or repairs.

Name: J******* D***
Date: 2018-04-11 18:52:03
Rating: 1
Comment: Very dirty. You better use the bathroom at home before you go to this gym they are disgusting. People do not wipe up after themselves (the benches) even when the paper towels and spray are stocked which was rare. Weights are misplaced and left everywhere around the gym. Equipment is old and tearing apart. Sometimes youll get a friendly receptionist but usually theyre staring at their phones and the fingerprint readers dont see to work well at this location. AC is leaking..... There are puddles of water throughout the gym and it doesnt look like they plan on fixing it any time soon as it went on for months.

Name: M****** P****
Date: 2018-02-10 04:09:10
Rating: 5
Comment: Newest gym in the chain anywhere near Redwood City. The regular 24hour is old dirty and really dated. San Mateo supersport is close.

Name: T** S*****
Date: 2018-01-21 09:39:23
Rating: 4
Comment: I dont know if this is an issue at other gyms, but a constant problem here is people sitting on the machines using their cell phones. Theyll exercise for 2 minutes, then sit there on the machine texting on their phone for 10 minutes, then exercise for another 2 minutes, then sit there hogging the machine for another 10 minutes texting on their phone, etc.

Name: S**** N*****
Date: 2017-12-31 01:02:29
Rating: 3
Comment: Pros: big gym with 4 squat racks, ample equipment, and large parking lot.Cons: can be full during peak hours, meaning no squat racks or on-site parking available right after work. TVs only play pop music videos and ads for fitness products, so noise-blocking earbuds are a must-have to work out here.Neutral: a few members have many tattoos.

Name: T***** Y****
Date: 2017-12-28 21:35:02
Rating: 2
Comment: Soooo super sale-sy. Came here for a drop in and the associate pushed to share with us the membership prices for much longer than necessary. Lots of equipment so Ill give them that... But when I tried to bench, the rack heights were essentially impossible for me. It was either too high (couldnt unrack) or too low (bar was right above my face). Def wont be back.

Name: D L*
Date: 2017-12-20 23:53:26
Rating: 1
Comment: Dirty, overcrowded, machines broken and its supposed to be new gym and its already bad. I recommend to buy the membership at cotsco which is only 650+dollars for two yrs and you dont have to pay initial pay, and no every month headache. I recommend the gym at least burn eucalyptus in the sauna because too many germs in the air. you can get viral viruses from the people and/or from the bleach in the air coming from the pool,hottub and the poor maintenance,dont go around 3pm to 7pm no way to workout to many people, i am looking another gyms because to be honest this one its not convenient. this gym has the poorest AC,heater ever when its summer Wayyyyy to cold, and in the winter no heater at all, so I have to get warm first in the sauna, and then start my cardio; then if im getting cold again come back to the sauna. Management YOU guys JUST DONT GET IT! RIGHT??? DONT HELP AT ALL. improve the freaking gym.

Name: P*** C****
Date: 2017-11-21 17:04:09
Rating: 3
Comment: This place although large with every type of equipment you would ever need is dirty. Dusty floors, used towels left on equipment, mats used for stretching are dirty... they need a roving cleaning crew because otherwise a great facility

Name: A*** R******
Date: 2017-11-06 05:38:40
Rating: 4
Comment: So crowded at certain times its impossible go get a good workout. Other than that pretty nice. The only thing Id really change would be to add more squat racks and Smith machines.

Name: S***** S*
Date: 2017-11-04 19:20:04
Rating: 1
Comment: Machines are always broken. Dirty towels and cloths left in machines. My car got broken into window smashed and phone stolen out of a secure area. 8 Cars got broken into last night and cops told me it happens all the time and management does nothing about it. I’d give this place 0 stars if I could. The people that work there are nice but not helpful.

Name: Y******* H****
Date: 2017-10-23 00:43:52
Rating: 3
Comment: The facility is brand new. They have hair dryers in the locker room. But the maintenance is somewhat poor. Broken bikes at the southeast corner of the 2nd floor remained unrepaired or unreplaced for more than a month. The green electronic board was just left outside the panel. Low water pressure in most shower rooms. A huge pile of towels was often left in the locker room. Apparently nobody wanted to deal with them.

Name: D** T*******
Date: 2017-10-13 03:03:12
Rating: 5
Comment: Very good 24 hour fitness. The dumbbells can use an upgrade. But the facility was great.

Name: M****** P****
Date: 2017-10-12 02:26:38
Rating: 5
Comment: Newest cleanest gym local to Redwood City. The equipment is usually in working order, unlike the old 24 hour in San Carlos.

Name: E* B******
Date: 2017-10-10 19:22:53
Rating: 5
Comment: Newer facility that is very nice. they have a pool and hottub which is great. parking is hard at peak hours is my only complaint

Name: R*** K****
Date: 2017-09-22 06:34:27
Rating: 2
Comment: New and large gym, but machines already wearing down/broken and not well-maintained. Not kept very clean either... Locker rooms are messy and I often find used paper towels or other trash left by someone on cardio machines. Also at times it can get very crowded. Not up to my expectations for a $70/month membership.

Name: S**** P****
Date: 2017-09-21 06:01:11
Rating: 4
Comment: Typical gym, overall clean and well kept. Can get insanely busy at peak times and equipment sometimes broken... but they address major issues fairly quick, especially given volume of people that use the gym on daily basis.

Name: D M***
Date: 2017-09-14 20:57:51
Rating: 4
Comment: The facility is great with a wonderful staff just when its busy with people its not the best place to be they take to long lingering on the machines and workout stations and leave a mess in the bathrooms with the towel service

Name: R*** N**********
Date: 2017-08-11 18:01:30
Rating: 4
Comment: Good spot overall, lots of weights and benches. There is only one preacher bar, so if you want to work bis or tris with specific weight it can be a bit tricky and you usually have to wait a while. There are people there from all experience levels so be prepared to deal with some serious newbs in there.

Name: M******* M****
Date: 2017-07-16 16:07:34
Rating: 4
Comment: Worth the extra $$ given the other 24 hour locations in the area. Large gym with tons of new equipment. Even during the busiest times, youll be able to do your complete workout. No more fighting over equipment than any other 24 hour during peak times (this is my 4th 24 hour fitness gym). Pool, interesting group x classes, and plenty of cardio machines too.

Name: J******* A******
Date: 2017-06-11 02:21:33
Rating: 4
Comment: The gym is great but some of the other morning clientele leave something to be desired - consideration for others, too. This location has the best treadmills - more current and comfortable to walk/jog/run on. The swimming pool is moderately warm - aka a bit of adjusting to the temperature for us, southerners that will always desire the extra warm temps.

Name: J**** S******
Date: 2017-05-21 16:13:03
Rating: 2
Comment: Cleanliness is well maintained minus the womens showers.Sales Manager appears inconsistent with the overall friendliness of the staff.Thankfully the young ladies and gentlemens who are quite friendly, happily assist when necessary.Overall this particular 24 hr Fitness facility although convenient for suana, hot tub use and minor use of weights appears highly over crowded, competitive and moreover a place to socialize with half naked individuals opposed to actually working towards enhancing a greater physical and mental health.Good thing my latest hotel has a private gym by the outdoor pool.

Name: B*** C****
Date: 2017-05-17 19:02:49
Rating: 4
Comment: Very nice Gym, clean. I have to suggest the crew to verify often steam, someones using shoes in the steam room all the time. Sometimes the parking is not enough.

Name: C****** T*****
Date: 2017-05-09 02:36:09
Rating: 4
Comment: Good setup, good amenities. Large, well lit parking lot. Bumper plates and rigs for crossfit style workouts. Minus one for no basketball court despite being a Super Sport.

Name: D*** E****
Date: 2017-04-09 15:57:56
Rating: 3
Comment: They never have towels ready. Have complained numerous times and finally gave up and started bringing my own.

Name: B***** S******
Date: 2017-04-07 23:18:47
Rating: 3
Comment: Great service and nice stuff. Pricey and a little up compare to City Sports. Im giving 3 stars because its always very crowded and almost sometimes I cant find anything to work out with!

Name: E*** N*****
Date: 2017-04-03 04:30:59
Rating: 4
Comment: Spacious, clean, good equipment. Can get busy at times. Equipment that does go down can sometimes take awhile to be repaired.

Name: A*** S******
Date: 2017-03-22 06:15:49
Rating: 5
Comment: Huge gym. Pretty new so its clean and the equipment isnt mangled. Its a super sport so there are tons of bikes and treadmills and a swimming pool and yoga studio. Enough weights and machines to go around. Plenty of juiced up guys but everyone keeps to themselves and just focuses on making them gains!

Name: R**** P******
Date: 2017-03-21 23:02:25
Rating: 1
Comment: The gym is nice. The staff can be rude most times. Standing behind the desk chattering everytime I come in. 3-4 times a week. Young angry Hispanic girl give you much attitude,smart mouth, whenever you interupt her joking around with the other staff.Need more mature minded people at the front desk. Come get your workout,just do not expect any assistance from staff.

Name: R***** C****
Date: 2017-03-14 18:41:12
Rating: 4
Comment: My current go-to gym after work. Pretty clean and updated as it is new, but can get really uncomfortably packed during peak hours.

Name: C***** J*****
Date: 2017-02-28 21:31:20
Rating: 5
Comment: Great new facility (1 year old?). New equipment and lots of it - never a wait for machines. Nice stretching area, too, which all of the super sports dont have.

Name: L*** F*******
Date: 2017-02-26 18:14:56
Rating: 4
Comment: I went with a friend to the Friday morning Zumba class and liked it very much. They have a pool, clean and spacious facilities, and plenty of parking, but the trial pass is only for 3 days so I wasnt able to experience much.

Name: F***** C***
Date: 2017-02-04 07:59:59
Rating: 4
Comment: My friends told me this is a brand new facility that I should check out which I did. Its fantastic. Very clean, well maintained, staff aremfriendly and very knowledgable. Only thing they can improve on is the showers. They are pretty clean but patrons leave a lot of there junk like soap boxes shavers ect. Aside from its dope

Name: S*** S*******
Date: 2017-01-30 20:32:04
Rating: 3
Comment: It is a new gym my Boyfriend says. It is close for us we both agree. But the lack of attention to the maintenance in the upstairs restroom and equipment is unforgiving. It has been a constant battle with the front desk reminding them once to twice a month that I go to their gym how their upstairs restroom smells like piss everywhere and their equipment is obviously not inspected either. I had to have a trainer come take a look and 4 different equipments. Not to mention the female trainers and front desk girls are very flirty with men and are not friendly towards women. One of them stares me down and walks around naked in the locker room starring at herself and speaks vulgarly out loud.

Name: F**** F*******
Date: 2017-01-10 22:22:36
Rating: 3
Comment: Hit or miss.Pros: Really new equipment, clean showers, nice pool facilities, helpful and friendly staff.Cons: They are awesome at membership sales it seems because this place can be so packed it becomes impossible to workout (forget about getting a squat rack or doing supersets), frequently out of towls, broken equipment is often out of service for long stretches.

Name: J**** A*******
Date: 2016-12-21 00:59:46
Rating: 3
Comment: Good machines, friendly staff, but dirty parking lot and dressing rooms, loud music often crowded, run out of towels.

Name: J****** P*******
Date: 2016-12-10 09:27:51
Rating: 3
Comment: They employees are okay. Sometimes i wish theyd stop hanging out long enough to do their jobs. I often have to wait while they laugh and joke with each other before i can get assistance. Towels here a recurring problem. The towel bins are always over flowing causing there to be none at the front desk. Its also annoying that most people using the locker room DONT use a lock. I end up going from locker to locker trying to find one thats unlocked AND empty. For what Im paying for for membership, i expect a lot more.

Name: J**** R
Date: 2016-11-25 04:41:53
Rating: 5
Comment: When you are unhappy in life, you will find nothing but all bad and wrong. I really dont like the rating system becuase people can rate depends on their mood. I been to several 24fitnesst and I found this clean and spacious. Yes, there are some work to do like for example, checking the bathroom frequently, cleaning the machines and supply more paper towels when they are out. About the location, Redwoodcity in general is a safe city. Yes, it is a bit dark becuase it is isolated from other business but that doesnt make it unsafe. As I said, Redwoodcity is a save city and I been here for more thN 15 years. For those who left less than 3 stars, I am sure they are the one who left the bathroom dirty after they used it. I am sure they are the one who left their towels any where after they used it. I really dont know what people complain about the customer service???? When I fo to the gym, I mostly go there to release my stress, I dont wanna talk to nobody. I come and the stuff members greeted at me I barely unswer them. Why do they need a good customer service??? I go there to use the machines and not to make friends or expect from someone to make my day by beeing nice. Comon people.

Name: J** M*******
Date: 2016-10-25 21:02:00
Rating: 2
Comment: Cons:- they frequently run out of towels. Last time, they were out when I got there, so I worked out without one. I assumed there would be more by the time I finish working out so I could shower. Then they were out when I finished, and I was told that itd be 30 minutes before there were more. So I took a shower, and dried off with my sweaty shirt. What other choice? Some people went to the bathroom and used hand dryers... This is unacceptable. Id forgive if it was a rare occasion, but its not.- toilet paper frequently runs out. Remember to check before you pinch a loaf- the water in the pool is sometimes warm and cloudyPros:- staff are friendly and welcoming- equipment is kept up

Name: T***** B***
Date: 2016-10-22 20:50:52
Rating: 2
Comment: For the most part its good, however the restrooms are a mess and the kids at the front desk are like 15 year olds and are busy chatting and hugging each other. Professional adults would be much better and give a more upscale vibe. Could also use a couple people walking the floor of the upstairs cleaning at all times

Name: L**** P***
Date: 2016-07-01 01:08:24
Rating: 5
Comment: I have seen so many 24 hr fitnesses (active/sport/super) on the west coast during my travels. This is by far one of the best. Very nice facilities, very clean, nice staff, the members were nice, the group x room was clean and easily usable (equipment not locked up), they have great parking, small and large towels available, free wifi and the cardio machines were up to date too.

Name: W*** M****
Date: 2016-05-15 15:50:02
Rating: 1
Comment: Our family signed up because they supposedly have child care - Kids Club. But the wait time is often 1 hour + because they dont staff the Kids Club with more than 1 person. There is usually a group of frustrated kids and parents complaining to a manager. Its infuriating that they encourage families to sign up and then dont provide the promised service - just excuses.

Name: C******* L******
Date: 2016-03-03 06:46:05
Rating: 5
Comment: I just joined a week ago, after leaving Bay Club and the Pacific Athletic Club. What a refreshing place, beautifully clean, understated, no self-indulged kids or mothers blocking your way, ok parking even during peak hours, as Im trying to get to the floor. People here work out seriously, staff is beyond professional and customer centric. Equipment is so current and working, not to mention their superior selection of personal master and elite trainers. Did I forget to mention initiation and monthly fees are so reasonable that you can invest the money you save on top notch personal trainers addressing and meeting your goals? I love this place and trust my fitness goals will be met while enjoying it fully. Highly recommended.

Name: J******* K***
Date: 2016-02-07 11:10:57
Rating: 4
Comment: Good location for those who have a commute and want to wait for traffic to die down. A lot of the machines are on the newer end of the spectrum for 24 hour fitness standards, but given location and upkeep this location is quite busy most of time.

Name: J**** F*****
Date: 2016-02-01 22:02:36
Rating: 2
Comment: I have been going to the San Mateo and Mt. View locations for 10 years. I was so happy to see a location just 1 mile from my house. It was great first few months. Now it is VERY over crowded and they are constantly pushing for new members. The wait for machines is annoying but the worst problem is that it is filthy. Big gobs of hair in showers and jacuzzi, used feminine products littered on floors of showers and locker rooms, there was actually poop in one of the shower stalls last week and the smells are horrible in both the showers and the steam room. I have seen a specific piece of trash on floor or in the shower and it will still be there the next day! A gym with this high volume should be cleaned several times a day! They did however clean it up for Bring a friend day

Name: m******** r******
Date: 2016-01-18 07:44:59
Rating: 2
Comment: They just need to maintain it clean & also check more often as how people go in the sauna & steam room with their stinky workout clothes.

Name: H C
Date: 2015-11-18 18:49:04
Rating: 5
Comment: Brand new facility so lots of new equipment and lots of space. Very clean throughout and a lot of cleaning station to wipe down your machine. Sadly theres no basketball court 😞 customer service is good, no complaints. This is probably the best Super Sport from San Francisco, second goes to the San Mateo facility.

Name: J***** N********
Date: 2015-11-18 02:41:13
Rating: 5
Comment: New equipment. Large new gym. Awesome 24 hour. I drive to the South Bay each week for work and make a point of stopping here. If only we could have this quality in the City. Why are the gyms grungy in SF but amazing in Redwood City and Walnut Creek??

Name: R** F***
Date: 2015-11-02 15:08:42
Rating: 1
Comment: Horrible management, especially of three kids club... They dont care... Asked multiple times you talk to three manager and never heard back... So yes, nice equipment, but if you need to deal with the managers, they are useless

Name: B** S*******
Date: 2015-10-29 02:09:15
Rating: 1
Comment: Nice equipment (relatively new location), good pricing.Training staff are TERRIBLE.I have had 3 experiences thus far with the training staff, all horrible. Most recently (10/28/15) one of the trainers (Jeff) interrupted me in the middle of my set, took the weights out of my hands and called me a dick to my face.Not a great way to sell training services. Not a great way to treat customers.

Name: M*****
Date: 2015-09-18 18:27:07
Rating: 5
Comment: Awesome gym. Everyone is so friendly and communicative. I go at 5/6 AM and the enery the atmosphere has is amazing !!1

Name: G*** S*******
Date: 2015-08-11 19:29:28
Rating: 1
Comment: Terrible staff. So unnecessarily rude at every level. Have had trainers to higher ups be rude no reason. Done with this place and look forward to sharing my stories with everyone I know. Switching to the San Carlos location that has less but isnt mean. Or maybe switching gyms altogether. Mean staff ruin the experience.

Name: A*** S********
Date: 2015-06-25 22:55:31
Rating: 5
Comment: Nice equipment in this club. Bathrooms can use more maintenance and cleaning like most other 24hr clubs